Vacation Breeze LLC

Complaint: [redacted] I am rejecting this response because:BLATANT LIE!!! I have been home for DAYS with an illness PLUS I have caller display and voice mail!! NO ONE from VB has attempted to contact me NOR, obviously, did I say "this was not a good time to call and promptly disconnected" Yes It is true I received "numerous quotes" (4-5?) and NONE of them was satisfactory!! Either not WHAT I wanted, or the prices were no better then any other travel sites Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Their account is falseYes parts of their statement is falsethey have now contacted me only after I submitted a complaintI have provided them with call records showing my attempts to reach them by phoneI didnt have a business card or email address to submit a request so I attempted to reach them by phoneIt was only after I submitted a complaint to Revdex.com that an attempt was made to reach out to me for cancellation and an email address provided.Yes we initialed for showing us the website - we will decline to say it was liveAfter attempting to even try to look for a price, all prices were similar to [redacted] They never attempted to reach back to us after we proceeded to cancel our membership for advertisingWe have been told that our account will be canceled in daysHopefully, Vacation Breeze will truthfully cancel the account and remove the alleged debt from the debt collection agency and also notify the credit bureaus Sincerely, [redacted]

The first and only time this customer contacted Vacation Breeze was in December of 2014, which was six months after her initial purchase Her call was returned and a voicemail left for her on December 14, A review of her account shows that she has never logged in, and has never contacted Reservations for any type of assistance In addition, this customer chose to take advantage of the option to finance her purchase and paid only a processing fee of $ She has failed to make the monthly payments required on her account, and is now receiving calls due to its delinquent status Although we feel that this complaint was unwarranted, Vacation Breeze seeks to ensure that it has a happy member base We have already been in contact with this customer, and a resolution is currently underway Vacation Breeze continues to serve thousands of satisfied customers who appreciate a high quality, members only Vacation Experience

From: [redacted] Sent: Tuesday, May 12, 10:AMTo: Revdex.com ComplaintsSubject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint # [redacted] Thank you for your quick response to our issue, but effective today, we are redrawing our personal complaint against Vacation Breeze, LLC They have effectively resolved our grievance in a positive and satisfactory manner and we will not be pursuing any further assistance from your organizationThank you[redacted]

This customer purchased with Vacation Breeze on September 19, 2014 with her daughter. At the time of purchase, she signed each and every document as the Co-Buyer. Together they signed their understanding that their personal login would be issued within two weeks. For that reason... they completed an online tutorial of the live website, and signed and initialed their satisfaction of the live website. They further signed and initialed their understanding of the one week cancellation period, however no cancellation request was ever submitted. Their personal login information was activated on September 29, 2014 and submitted to them via both email and regular mail. A review of their account shows that they have only called the sales office one time, on October 25, 2014, with questions about the $500 Resort Condo Vacation Certificate they received at the time of purchase. A login audit shows that their last login took place on August 16, 2015. They elected not to pay their Annual Renewal Fee on September 29, 2015, and their online account was subsequently deactivated from usage. This account is currently in Collections due to its delinquent status. That not withstanding, we have already reached out to this customer in an effort to resolve this matter. Thank you for your notification, and Mahalo.

Complaint: [redacted] I am rejecting this response because: The vacation breeze reservation specialist clearly misheard me or misspokeIn my letter/email to you, it never said I tried to cancel within the one-weekIt said I didn't get my loginAlso, you don't address my calls to youOn the paperwork we were given, it said contact Yvonne and Jeff and we tried to contact them via phoneWe weren't given any business cards so we didn't have any email addressWho knows when the email address you say is on there was finally put on your websiteI sent you my complaint with proof - attached call logs, attached reviewsI am not interested in the back and forth with Vacation BreezeI have thanked you for promptly canceling my account and resolving this issueNow we can consider this matter closed...With Tremendous Relief! Note to myself is never ever to fall for such advertising again and to make others aware of advertising Sincerely, [redacted]

This customer purchased with Vacation Breeze on November 5, A review of their account shows that they have never contacted Reservations for any quotes or bookings In addition, they have never contacted the sales office for assistance At the time of purchase, this customer completed an online tutorial of the live website and signed and initialed their satisfaction of the live website Their personal login information provided access to the same website they viewed at the time of purchase Since receipt of this complaint, we have repeatedly attempted to contact this customer in an effort to resolve this matter We have left numerous messages, however to date they have not responded We are unable to move forward with any resolution until they do Thank you for your notification, and please encourage this customer to contact us directly Mahalo

This customer purchased with Vacation Breeze on June 25, This customer received their login information at the time of purchase, and also completed an online tutorial of the live website and signed and initialed their satisfaction of the live website They further signed and initialed their understanding of the one week cancellation period A login audit shows that this customer has not logged in since August 8, A review of their account shows that they have never contacted Reservations for any quotes or bookings In addition, they have never contacted the sales office for assistance This customer made only one payment on their financed account Due to its delinquent status, this account was recently placed in Collections That notwithstanding, we have already been in contact with this customer and a resolution is currently underway Thank you for your notification, and Mahalo

This customer purchased with Vacation Breeze on January 5, 2015. At the time of purchase, this customer signed their understanding that their personal login would be issued within two weeks. For that reason they completed an online tutorial of the live website, and signed and initialed
their satisfaction of the live website. They further signed and initialed their understanding of the one week cancellation period, however no cancellation request was ever submitted. Their personal login information was issued on January 15, 2015, and submitted to them via both email and regular mailA review of their account shows that they have never contacted the sales office for assistance. They have also never contacted Reservations for assistance with any quotes or bookings. A login audit shows that they have logged into their account three times, however all three dates were in May of 2015. This customer discontinued making payments on their financed account in December of 2015. After months of unanswered calls from the billing company, their account was placed in Collections due to its delinquent status. Prior to this complaint, this customer spoke with the Collections office and made arrangements to pay their account. It was only after their payment declined that this complaint was filedThat notwithstanding, we have already reached out to this customer and have resolved this matter. Thank you for your notification, and Mahalo

There
are very few Resort Condos located in metropolitan areas like San Francisco as
compared with most Vacation Destination regions throughout the world. On the website today, there are roughly
hotel properties available for booking. However,
Reservations is more than happy to assist with searching for resort condo inventory
in those locations, provided the customer contacts them for assistance. Our records indicate that this customer has
never contacted Reservations for assistance.
Messages
were left for this customer on November 30th at 12:54pm and again on
December 1st at 2:30pm. The
phone number called was ***, which is the primary phone number on file
for this customer. Please
encourage this customer to contact us, and to notify us if their contact
information has changed. Thank you

This
customer purchased with Vacation Breeze on November 5, 2014. A review
of their account shows that they
have never contacted Reservations for any quotes or bookings. In addition, they have never contacted the
sales office for assistance
At the
time of purchase, this customer completed an online tutorial of the live
website and signed and initialed their satisfaction of the live website. Their personal login information provided
access to the same website they viewed at the time of purchase
Since
receipt of this complaint, we have repeatedly attempted to contact this
customer in an effort to resolve this matter.
We have left numerous messages, however to date they
have not responded. We are unable to
move forward with any resolution until they do.
Thank you for your notification, and please encourage this customer to
contact us directly. Mahalo

Complaint: ***
I am rejecting this response because:
See attached documents
Sincerely,
*** ***

Vacation Breeze has contacted this client and found that their understanding of the product features are inconsistent with our presentationWe have successfully resolved the misunderstandingWe enjoy a great relationship with many Australian clients

This
customer purchased with Vacation Breeze on August 10, 2015. This customer received and signed for their personal
login information at the time of purchase.
They also completed an online tutorial of the live website, and signed
and initialed their satisfaction of the live
website. They further signed and initialed their
understanding of the one week cancellation period. There have been no cancellation requests
submitted
A login
audit shows that this customer has never logged in. A review of their account shows that they
have never contacted Reservations for any quotes or bookings. In addition, they have never contacted the
sales office for assistance.
This
customer made only two payments on their financed account. Their account is currently past due, yet they
still have full access to the program and benefits at this time
It
would appear that this customer is simply looking to cancel their account based
on fear of the unknown. There is clearly no actual complaint
here. That notwithstanding, we have recently
reached out to this customer in an effort to resolve this matter, and look
forward to their responding to our Customer Service team. Thank you for your notification, and
Mahalo

From: *** *** *** Sent: Wednesday, August 12, 12:PMTo: InfoSubject: #***Please note that Vacation Breeze was quick to resolve the matter, and I am greatly appreciative of your support Please update my
complaint.In addition, I let them know of the complaints I found online, and that I even did my own investigation They were professional in their response stating that they are legit, and were open to negotiate with me. Thank you,*** ***

Date Sent: 4/23/7:43:PM
This response applies to complaint# ***, as well as complaint#
*** and complaint# ***. These three consumers attended our presentation together, and subsequently chose to purchase a program together. In fact, they split the Processing Fee equally between their three credit cards. Although we believe these complaints are completely unwarranted and have absolutely no merit, for the reasons outlined below, we assume you will agree that they collectively should be listed as only one complaintThese three consumers purchased the Vacation Breeze product together on April 17, 2015. On April 19, they returned to our office to cancel their purchase in person. Their cancellation was accepted in our office and a written confirmation of the cancellation was immediately provided. Their refunds were returned to each of their designated credit cards within hours
Between their purchase date of April 17th, and their cancellation date of April 19th, our office has no record of any attempts at contact by any of these consumers. As these complaints are all dated April 18th, it would appear that their only contact was made to the Revdex.com of Hawaii. Their claim that “They refuse to answer calls or refund my money” is blatantly false. In fact, their cancellation and subsequent refund had already been processed when we received notification of these complaints from the Revdex.com on April 20,
These consumers received and utilized a promotional incentive for attending the sales presentation. Vacation Breeze kept every promise made to these consumers in a helpful, friendly and courteous manner. Due to their cancellation, these consumers have never utilized the Vacation Breeze product, and therefore have no ability to comment on its worth, much less call it a “scam”. Vacation Breeze has never operated under any other name, and has never engaged in the misrepresentation of our standing with the Revdex.com. These consumers’ claims are unfounded and untrue

Initial Business Response /* (1000, 5, 2014/08/12) */
This consumer appears to be mistaken about many of his stated issues:
No one at Vacation Breeze ever referenced any "set price" for any of our vacation opportunitiesOn the contrary, a variety of pricing options were referenced
verbally and shown visually on a huge presentation screenThis client either is being untruthful or failed to pay attention to what he boughtthis is unfortunate either way
Similarly, there is no way for us to "block any negative Google hits"That would be extraordinary technology for which major corporations would pay billionsNeedless to say we do not posses it and have been flayed online by comments that are unfounded, untrue and uninvestigatedConsumers like this subsequently read and believe these comments....then add to the pile of trashThe bulk of all online negativity directed at Vacation Breeze are comments from people who have never used our product and are worked up by comments from other non-usersWe cannot blame them, however, for being afraidThis is the case here and we have assisted this client with resolution
The truth is that over 300,private clients use our exclusive vacation services and due to high satisfaction voluntarily renew the program annuallyThat is factWe do not, however, claim or present the product as perfectIt delivers exceptional value to those that seek a higher quality vacation experience at a reduced,unpublished rateIt is a Members Only environment and certainly not for everyone
Initial Consumer Rebuttal /* (2000, 7, 2014/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The cancellation period specified in the contract is one week, and this customer signed and initialed her understanding of that right at the time of purchase. Furthermore, she received access to the program the day of purchase, in addition to a complete tutorial. Shortly after receipt of
this complaint, we received a letter from this customer requesting cancellation for financial reasons. We have attempted to contact this customer by both phone and email in an effort to resolve this matter. To date she has not responded, and we are unable to move forward with any resolution until she does

This
customer purchased with Vacation Breeze on December 13, and the address
listed on her agreement was taken directly from her Driver License which was
issued in Alaska. She chose to take
advantage of the option to finance her purchase and paid only a processing fee
at the time
of purchase. She completed a
credit application in which she listed a monthly gross pay of $4,along with
a co-applicant monthly gross pay of $3,000.
This credit application was signed by both the customer and the
co-applicant. The last monthly payment
made on this account was in March of 2014, and several months later this
account was sent to collections due to its delinquent status.
This
customer has never contacted us for assistance.
A review of her account shows that she has not logged in since May of
2014, and she has never contacted Reservations.
Although we feel that this complaint
was unwarranted, Vacation Breeze seeks to ensure that it has a happy member
base. We have already reached out to this customer, and a
resolution is currently underway.
Vacation Breeze continues to serve thousands of satisfied customers
who appreciate a high quality, members only Vacation Experience

This
customer purchased with Vacation Breeze on January 20, 2014. At the
time of purchase they completed an
online tutorial of the live website, and signed and initialed their
satisfaction of the live website. They
further signed and initialed their understanding of the one week cancellation
period. No cancellation request was
subsequently sent
Their
personal login was issued on January 30, 2014, and provided access to the same
website they viewed at the time of purchase.
However, a login audit confirms that their first login did not take
place until almost six months later, on July 6, 2014. Their second login was more than six months
after the first, on January 25,
A
review of their account shows that they have never called the sales office for
assistance. They have also never
contacted Reservations for assistance with any quotes or bookings.
That
notwithstanding, we have already been in contact with this customer and a
resolution is currently underway. Thank
you for your notification, and Mahalo