Vacation Breeze LLC

This customer purchased with Vacation Breeze on June 21, 2014. At the time of purchase, they signed their understanding that their personal login would be issued within two weeks. For that reason they completed an online tutorial of the live website, and signed and initialed their
satisfaction of the live website. They further signed and initialed their understanding of the one week cancellation period, however no cancellation request was ever submitted. Their personal login was issued on July 1, On September 1, this customer booked a Resort Week via the website in Hot Springs, Arkansas over the Christmas Holiday. On November 29, they contacted Reservations with questions about booking a second unit for a family member, who had booked the same Resort through someone else for nearly three times the cost. They ultimately booked a second Resort Week via the website for the same dates for only $more than their original reservation. On February 3, they contacted Reservations regarding Hotels in California, but stated they would continue to look for suitable hotel rooms utilizing the website. There have been no additional calls to Reservations, and they have never contacted the sales office for assistance. That notwithstanding, we have already been in contact with this customer and a resolution is currently underway. Thank you for your notification, and Mahalo

Complaint: ***
I am rejecting this response because: the company reach out to fin ally cancel this account I accepted, but still they put lies in their statement first of all to defer untill 8/9/is stupid cause we were still in Hawaii then so the thing about short on cash is stupid we didn't live Hawaii untill the august 13th Also we weren't ever told we had to book a vacation before we could redeem a vacation they told us if we accept an offer we would receive a Brazil vacation free we we wouldn't have even did it for $Certificate that makes no sense and any one whose been in this trap with this company knows that you sweet talk ppl into something then don't hold your end of the dealBut they were very nice in follow through this time and agreed to no further contact and to close my accountSo they should not make untrue statement as this actually proves alot. Z

This
customer purchased with Vacation Breeze on April 13, 2014. A review of
their account shows that they
have never contacted Reservations for any quotes or bookings. In addition, they have never contacted the
sales office for assistance. Furthermore,
a login audit shows they have only logged in once this year, on December 13,
That
notwithstanding, we have recently reached out to this customer in an effort to
resolve this matter, and look forward to their responding to our Customer
Service team. Thank you for your
notification, and Happy Holidays

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever it is still in progress and we are still waiting to make sure it doesn't show up on our credit report
Sincerely,
*** ***

To whom it may concern,Thank you for your prompt action.Again, the Revdex.com have been courtesy copied on this email, given our current lodgement of a complaint with them pertaining to Vacation Breeze LLC (Complaint #***).We graciously accept your offer to refund the full purchase price of USD$6,and cancel our service with Vacation Breeze Whilst we are aware of the intention to issue us with a company cheque, we do request and advise that our preference is for the funds to be directly deposited into our account.Should this be a valid option, please do not hesitate to contact me (either at this email address or on +** *** *** ***) for the appropriate details allowing the required action for the transfer of funds.Attached is the signed copy of the document required to authorise the cancelation of our service with Vacation Breeze and subsequently action the above-mentioned refund.As you can appreciate, our Revdex.com Complaint #*** will not be closed until the funds are either in our account, or the cheque has cleared.Upon completion of such, we will close Complaint #*** with the Revdex.com.Lastly, we would like to bring to your attention that the point of our previous email, in addition to the cancelation, was to obtain a current street delivery address for Vacation Breeze, as the registered document satchel we arranged with *** requires a signature acknowledging receiptThis was not actioned, however, your acknowledgement of our request and prompt action of such is appreciated.Regards,*** *** & *** ***This e-mail message is intended only for the addressee(s) and contains information which may be confidentialIf you are not the intended recipient please do not read, save, forward, disclose, or copy the contents of this e-mailIf this e-mail has been sent to you in error, please delete this e-mail and any copies or links to this e-mail completely and immediately from your system

We went to the presentation this morning Like everyone else, it sounded great - too good to be truemy husband told them flat out - no thanksEven though it was a high pressure sales
BEWAREThey will tell you the have an A+ rating with the Revdex.com, false! They aren't even accredited!!!
Don't walkRUN away from these folks!!!

This customer purchased with Vacation Breeze on January 15, 2013. As they were on vacation and funds were tight, they requested to defer their initial payment until February 5, 2013. At the time of purchase, they signed their understanding that their personal login would be issued within
two weeks once their initial payment was processed. For that reason they completed an online tutorial of the live website. They also signed and initialed their understanding of the one week cancellation period, however no such cancellation request was ever submitted. Their initial payment was processed on February 5, 2013, and their personal login was issued that same dayThis customer contacted the sales office on July 31, to request an extension on the $Resort Condo Vacation Certificate they received at the time of purchase. An extension was granted until February 5, 2015. On November 5, they booked a vacation in Honolulu, HI using the website. They contacted the sales office again on November 13, to request instructions for redeeming their Certificate on that vacation. They subsequently submitted their Certificate, and rebate check# in the amount of $was mailed to them on December 4, 2014. There have been no additional calls to either the sales office or Reservations since that timeA login audit shows this customer has not logged into their account since January 11, 2015. They elected not to pay their Annual Renewal Fee on February 5, 2015, and after a short grace period their online account was deactivated from usage. In September of they discontinued making the monthly payments on their account. After months of unanswered calls from the billing company, their account was placed in Collections due to its delinquent status. That notwithstanding, we have reached out to this customer in an effort to resolve this matter, and will continue to work toward a resolution. Thank you for your notification, and Mahalo

This customer purchased with Vacation Breeze on March 3, 2015. At the time of purchase, she signed her understanding that her personal login would be issued within two weeks. For that reason she completed an online tutorial
of the live website, and signed and initialed her satisfaction of the live website. She further signed and initialed her understanding of the one week cancellation period, however no cancellation request was ever submitted in person or otherwise. A review of her account shows that she has only contacted the sales office one time, on March 13, 2015. The reason for that call was to request her login information, and to change the credit card on file for both her monthly payments and the Annual Renewal Fee. She also had questions about the $Resort Condo Vacation Certificate she received at the time of purchase, as she intended to take a Cruise and hoped to utilize her Certificate on that Cruise booking. A login audit shows that she has only logged into her account three times, the most recent being March 23, 2015. She has never contacted Reservations for assistance with any quotes or bookingsThis customer never made any payments on her financed account, and her account was ultimately entered into Collections. She also chose not to pay her Annual Renewal Fee on March 12, 2016. After a grace period, her online account was deactivated from usage. However, her most recent login remains March 23, That notwithstanding, we have already reached out to this customer in an effort to resolve this matter, and will continue to work toward a resolution. Thank you for your notification, and Mahalo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This
customer purchased with Vacation Breeze on February 24, 2013. At
the time of purchase, this customer
completed an online tutorial of the live website and her personal login
information provided access to the same website she viewed at the time of
purchase. Her only call to the sales office
was a couple of days after purchase, at which time she needed her Resort Condo
Vacation Certificate replaced as the original had fallen off her hotel balcony.
A login
audit shows that this customer has not logged in since November 25, 2014. A review of her account shows that her last
call to Reservations was in February of regarding a week in Porta
Plato. On February 20, 2014, a
reservation agent left a follow up voicemail, however this customer never
responded.
This
customer discontinued making payments on her financed account in May of 2015. The last payment made was on April 24,
2015. Due to its delinquent status, this
account was recently placed in Collections
That
notwithstanding, we have recently reached out to this customer in an effort to
resolve this matter, and look forward to her responding to our Customer Service
team Thank you for your
notification, and Mahalo

This
customer purchased with Vacation Breeze on July 31, 2015. This customer
received and signed for their
personal login information at the time of purchase, which was active that same
day. They also completed an online
tutorial of the live website, and signed and initialed their satisfaction of
the live website. However, a login audit
confirms that their first login did not take place until almost six months
later, on January 24, 2016. Furthermore,
there have been only total logins on their account
A review
of their account shows that they have only contacted the sales office one time,
a few weeks after purchase, with questions regarding their monthly payments. They have contacted Reservations regarding a short
three night hotel stay in ***, and a week in Cancun. We have compared those quotes against prices
available on the specific websites they mentioned in their complaint, and in
both cases our quotes were lower.
That
notwithstanding, we have recently reached out to this customer in an effort to
resolve this matter, and look forward to their responding to our Customer
Service team. Thank you for your
notification, and Mahalo

This
customer purchased with Vacation Breeze on February 20, 2015. At the
time of purchase, this customer
completed an online tutorial of the live website and signed and initialed their
satisfaction of the live website. Their
personal login information provided access to the same website they viewed at
the time of purchase. Their only call to
the sales office was a few days after purchase, when they inquired about moving
to a different hotel. They chose to stay
in the hotel they had originally booked prior to purchase. They have not contacted the sales office for
assistance since that time
A
review of their account shows that they have received numerous quotes from Reservations,
yet they have not yet complete a single booking. They
have also not redeemed the $Resort Condo Vacation Certificate they received
at the time of purchase.
That
notwithstanding, we have been attempting to reach out to this customer in an
effort to resolve this matter. We
finally made contact today, however we were informed that it was not a good
time and the call was promptly disconnected.
Please encourage this customer to contact us, as we look forward to
their responding to our Customer Service teamThank you for your notification, and Mahalo

Final Consumer Response /* (1000, 6, 2014/06/27) */
I went back to Vacation Breeze on 6/25/and was refunded my $by *** with no hesitationHe was very nice about itI explained to him after reading the reviews about people being scammed I was uncomfortable joining the
companyThey have me receipt of my cancellationHowever today while I was home I received a threatening phone call from a guy named *** who claimed he was the owner and was going to sue me about my review and didn't I get my money backHe was very unprofessional and loudHe kept repeatedly telling me his son uses the companyI informed him that was going to update my complaint regarding my refundHe still was loud and continued telling me he was gonna sue if I didn'tGlad I have nothing to do with them especially if the OWNER acts like thisMy questions is did he sue everyone else who made these claims again this company? I just didn't want to be scammed out of my moneyHe needs to be more professional
Receive Business Response /* 2000, 10, 2014/07/01) */
Company Response:
This consumer, unfortunately, has been unduly swayed by internet negativityVacation Breeze is not a scamThis consumer received all activities and discounts she was promised for attending the presentation, was given a professional,honest and timely presentation and chose to purchase the product (paperwork and a thorough product tutorial accounted for the extended time)When this consumer opted to cancel her purchase she was refunded her deposit in a timely mannerAt the time of the refund this consumer assured Vacation Breeze that she had not made any complaints with the Revdex.comVacation Breeze did nothing to harm this consumer and her claim that she "was scammed" is unfounded, uninvestigated and untrueA manager (not "the owner") subsequently called the consumer to express our disappointment that she would post a letter like this under these circumstances, and lie to us in the processWe find this behavior and her comments offensive
Vacation Breeze continues to serve thousands of satisfied consumers who appreciate a high quality, members only Vacation Experience

This customer purchased with Vacation Breeze on April 12, 2015. As they were on vacation and funds were tight, they requested to defer their initial payment until May 1, 2015. They signed a contract and credit card voucher stating such, and also signed their understanding that their
personal login would be issued within two weeks once their initial payment was processed. For that reason they completed an online tutorial of the live website, and signed their satisfaction of the live website. They also signed and initialed their understanding of the one week cancellation period, however no such cancellation request was ever submitted. Their initial payment was processed as agreed on May 1, 2015, and their personal login was issued the very next day, on May 2, 2015. This customer only contacted the sales office one time, on June 23, 2015, with general questions regarding their purchase. They have never contacted Reservations for assistance with any bookings. Further, a login audit shows this customer has never logged into their account. They elected not to pay their Annual Renewal Fee in May of 2016, and after a short grace period their online account was deactivated from usage. The first monthly payment on this account was scheduled to be processed on June 15, 2015, in the amount of $190.45, however that payment was Declined. There were no additional monthly payments ever made on this account. After months of unanswered calls from the billing company, their account was placed in Collections in December of due to its delinquent status. This customer spoke with Collections in January of and made payment arrangements of a lesser amount. However only two payments were collected, in January and February of 2016. The following month the payment was Declined once again.In March of this customer spoke with Collections and made new payment arrangements. Once again only two payments were collected, in April and May of 2017. There have been no further payments made on their account.This customer is clearly mistaken in a number of statements made within their complaint, including “they took yrs of my money”. That notwithstanding, we have reached out to this customer in an effort to resolve this matter, and will continue to work toward a resolution. Thank you for your notification, and Mahalo

After we came back from Hawaii my husband and I found out that we could find better deals on other web sites and decided not to make any other payment and reported this matter to my bank and they cancel my check card and gave me a new oneWe didn't want to hear anything about vacation breeze that's why we didn't contact them we were just trying to forget about it until we started receiving collection's calls, I thanks God I foun Revdex.com web site just in time and they helped us to solved this problem I hope vacation breeze do what they told us and cancel our collection debt and not contact us for anything anymoreDon't want to hear about them in my life

This
customer purchased with Vacation Breeze on February 12, 2015. At the time of purchase, this customer
completed an online tutorial of the live website and signed and initialed their
satisfaction of the live website. Their
personal login information provided access to the same
website they viewed at
the time of purchase. Furthermore, the
statement that a “fake Revdex.com site” was shown to this customer is blatantly false,
and there are certainly not “several hundred complaints” as evidenced by
viewing the official Revdex.com website today.
A login
audit shows that this customer has not logged in since August 20, 2015. A review of their account shows that they
have never contacted the sales office for assistance. However, they did submit a request to
Reservations on April 6, for a week at the Wisconsin Dells. On April 7, a reservation agent emailed
them a quote, and also left a follow up voicemail on *** at
3:50pm. This customer never
responded.
This
customer made only four payments on their financed account. The last payment made was on June 30,
2015. Due to its delinquent status, this
account was recently placed in Collections
Finally,
we have never received any letters from this customer requesting cancellation
or otherwise
That
notwithstanding, we have already been in contact with this customer and a
resolution is currently underway. Thank
you for your notification, and Happy New Year

After speaking to the client and subsequently his
representative it is apparent that there is a significant language barrier
which may have contributed to a gap between what our
product offers and the
clients’ expectationsIt is unfortunate that they believe they have been
misled, but understandableWe have been in contact with this client and a
mutually acceptable resolution is underway
Our product is used and enjoyed by thousands annually
Reservations are booked regularly in Honolulu and throughout the Hawaiian
islandsAdditionally our members access over condo resorts worldwide Gratefully, we get to see our clients and
their friends regularlyThey remind us that despite what people may say
online, Vacation Breeze is a great product delivering extraordinary experiences

This customer has never called the sales office for assistance. A review of her online account
shows that she has only logged in twice, on October and October 16, 2014. Furthermore, she has never contacted Reservations for any type of assistance. However, Vacation Breeze seeks to ensure that it has a happy member base. We have since been in contact with this customer, and a resolution is currently underway
Vacation Breeze continues to serve thousands of satisfied customers who appreciate a high quality, members only Vacation Experience

Vacation breeze is a scamPlease don't pay for this or do thisthey are nice people till u try to cancel then they are very rudewrite them a letter saying u want to cancelu have daysgood luck with such a worthless company

Initial Business Response /* (1000, 5, 2014/06/24) */
At the time of this complaint Mr*** had never logged into his Vacation Breeze accountIt appears he had some confusion on how some parts of the program worked, and we have spent time clearing this up for him
We have thousands of
clients that regularly vacation, use and enjoy our services and choose to renew annually because Vacation Breeze delivers exceptional valueHis claims that the product is inferior or a "Scam" are uninvestigated, unfounded and untrue
Additionally Our phone records indicate that a manager at Vacation Breeze left at least messages for Mr*** during May and June and spoke to him twice, and Mr*** acknowledged this in a recent phone conversation
After speaking with Mr*** this week and assisting with his upcoming Hawaiian Vacation he has agreed to keep the membership
We wish him Happy Vacationing