Vacation Breeze LLC

Revdex.com:The business has contacted me in efforts to resolve the current issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Candyce [redacted]

Complaint: [redacted]
I am rejecting this response because: my statement is true and based on facts. However Vacation breeze did contact us  by email  on February 29  after receiving complaint from Revdex.com, with an offer for a full refund of $5750 via company check and cancellation of our membership. We have accepted the agreement offer. We have signed and returned the agreement form  by mail.  At this time we are waiting on Vacation breeze to fulfill its part. Upon receipt of the check and cancellation of our membership, Revdex.com will be notified.
Thanks Revdex.com for your service
Sincerely,
Dorena L[redacted]

This customer has never contacted the sales office for assistance.  A review of her online account shows that she has only logged in on two occasions this year.  Furthermore, she has not contacted Reservations since April of 2014, and that was simply for assistance with her login...

information and accessing the website.  She has made no calls regarding a reservation request. 
It is unfortunate that this customer never attempted to resolve any of her issues directly with Vacation Breeze.  We feel that this complaint was unwarranted, as we were not given any opportunity to satisfy this customer prior to this complaint notification.  However, Vacation Breeze seeks to ensure that it has a happy member base.  We have since been in contact with this customer, and a resolution is currently underway.
Vacation Breeze continues to serve thousands of satisfied customers who appreciate a high quality, members only Vacation Experience.

This customer has never contacted the sales office for assistance. ...

A review of his online account shows that his last website login was in December of 2014.  Furthermore, he has only contacted Reservations one time, in September of 2014, regarding a reservation request.  In addition, his billing account has recently gone into Collections due to a delinquent status.
It is unfortunate that this customer never attempted to resolve any of his issues directly with Vacation Breeze.  We feel that this complaint was unwarranted, as we were not given any opportunity to satisfy this customer prior to this complaint notification.  However, Vacation Breeze seeks to ensure that it has a happy member base.  We have since been in contact with this customer, and a resolution is currently underway.
Vacation Breeze continues to serve thousands of satisfied customers who appreciate a high quality, members only Vacation Experience.

Complaint: [redacted]
I am rejecting this response because: Their account is false. Yes parts of their statement is false. they have now contacted me only after I submitted a complaint. I have provided them with call records showing my attempts to reach them by phone. I didnt have a business card or email address to submit a request so I attempted to reach them by phone. It was only after I submitted a complaint to Revdex.com that an attempt was made to reach out to me for cancellation and an email address provided.
Yes we initialed for showing us the website - we will decline to say it was live. After attempting to even try to look for a price, all prices were similar to [redacted]. They never attempted to reach back to us after we proceeded to cancel our membership for false advertising. We have been told that our account will be canceled in 9 days. Hopefully, Vacation Breeze will truthfully cancel the account and remove the alleged debt from the debt collection agency and also notify the credit bureaus.
Sincerely,
[redacted]

This
customer purchased with Vacation Breeze on July 31, 2015.  This customer received and signed for their
personal login information at the time of purchase, which was active that same
day.  They also completed an online
tutorial of the live website, and signed and initialed...

their satisfaction of
the live website.  However, a login audit
confirms that their first login did not take place until almost six months
later, on January 24, 2016.  Furthermore,
there have been only 3 total logins on their account.
A review
of their account shows that they have only contacted the sales office one time,
a few weeks after purchase, with questions regarding their monthly payments.  They have contacted Reservations regarding a short
three night hotel stay in [redacted], and a week in Cancun.  We have compared those quotes against prices
available on the specific websites they mentioned in their complaint, and in
both cases our quotes were lower. 
That
notwithstanding, we have recently reached out to this customer in an effort to
resolve this matter, and look forward to their responding to our Customer
Service team.  Thank you for your
notification, and Mahalo.

This
customer purchased with Vacation Breeze on August 3, 2014.  A review of her account shows that she has never
contacted Reservations for any quotes or bookings.  A login audit shows that at the time this
complaint was submitted, her most recent login was on April 22,...

2015.
This
customer chose to take advantage of the option to finance her purchase, and an
account was subsequently setup with the billing company.  In January of this year she requested a two
month hold on her monthly payments due to a medical hardship, which was immediately
granted. 
In
September of this year, this customer submitted a check in the amount of $189,
which is the amount of the Annual Renewal Fee. 
However, the check was mailed to and made payable to the billing company
rather than the Renewal Department. 
Therefore, her payment of $189 was credited to her monthly billing
account as an additional principal payment.
On October
6, 2015, the billing company received a check from this customer to pay her
account in full.  Because the payment of
$189 had also been applied to her account, the account was overpaid.  She will be receiving a refund from the
billing company for the overpayment.
It is unfortunate that this customer
never attempted to resolve any of her issues directly with Vacation Breeze.  However, we have attempted to contact her
in an effort to resolve this matter.  We
made contact with her on October 6, 2015, but she stated that it was not a
convenient time for her.  She
specifically requested that we contact her the following day after 2pm Pacific
Time.  We have left messages for her repeatedly
since then, however to date she has not responded.  We are unable to move forward with any
resolution until she does.

This customer purchased with Vacation Breeze on November 20, 2014.  At the time of purchase, they...

signed their understanding that their personal login would be issued within two weeks.  For that reason they completed an online tutorial of the live website, and signed and initialed their satisfaction of the live website.  They further signed and initialed their understanding of the one week cancellation period, however no cancellation request was ever submitted.  Their personal login information was activated on November 30, 2014 and submitted to them via both email and regular mail. A login audit shows that they have only logged into their account one time, on April 24, 2015.  That same day they contacted Reservations regarding a 4 night hotel stay in Washington, DC.  There have been no other reservation inquiries on their account. Their first Annual Renewal Fee was due on November 30, 2015, however they contacted Reservations on December 1, 2015 and stated they would not be renewing as they had no current plans to travel.  Their online account was subsequently deactivated from usage, however their only login remains April 24, 2015. That notwithstanding, we have already reached out to this customer and a resolution is currently underway.  Thank you for your notification, and Mahalo.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The cancellation period specified in the contract is one week, and this customer signed and initialed her understanding of that right at the time of purchase. ...

Furthermore, she received access to the program the day of purchase, in addition to a complete tutorial.  Shortly after receipt of this complaint, we received a letter from this customer requesting cancellation for financial reasons.  We have attempted to contact this customer by both phone and email in an effort to resolve this matter.  To date she has not responded, and we are unable to move forward with any resolution until she does.

This customer purchased with Vacation Breeze on June 21, 2014.  At the time of purchase, they signed their understanding that their personal login would be issued within two weeks.  For that reason they completed an online...

tutorial of the live website, and signed and initialed their satisfaction of the live website.   They further signed and initialed their understanding of the one week cancellation period, however no cancellation request was ever submitted.  Their personal login was issued on July 1, 2014. On September 1, 2014 this customer booked a Resort Week via the website in Hot Springs, Arkansas over the 2014 Christmas Holiday.  On November 29, 2014 they contacted Reservations with questions about booking a second unit for a family member, who had booked the same Resort through someone else for nearly three times the cost.  They ultimately booked a second Resort Week via the website for the same dates for only $76 more than their original reservation.  On February 3, 2015 they contacted Reservations regarding Hotels in California, but stated they would continue to look for suitable hotel rooms utilizing the website.  There have been no additional calls to Reservations, and they have never contacted the sales office for assistance.  That notwithstanding, we have already been in contact with this customer and a resolution is currently underway.  Thank you for your notification, and Mahalo.

We have been in contact with this consumer, and a resolution is currently underway.  We thank you for your assistance in this matter.

This
customer purchased with Vacation Breeze on August 1, 2014.  At the time of purchase, this customer
completed an online tutorial of the live website, and signed and initialed
their satisfaction of the live website.  They
returned to the sales office on August 3, 2014 and...

completed a second online tutorial,
at which time they were also provided a temporary login to utilize at their
convenience until their personal login was activated.  Their personal login was issued on August 11,
2014 and provided access to the same website they viewed at the time of purchase.
A
review of their account shows that they have never called the sales office for
assistance.  They have received numerous
quotes from Reservations, yet were displeased with the most recent quote received
on January 11, 2016.  They did request to
speak with a manager, however the manager was forced to leave a voicemail and
they have never returned her call.  We
have been attempting to reach this customer since that time, yet they have
failed to respond to any of our voicemails. 
Please encourage this customer to contact us so we may work toward a
resolution.  We look forward to their
responding to our Customer Service team. 
Thank you for your notification, and Mahalo.

This
customer purchased with Vacation Breeze on April 28, 2014.  At the time of purchase, this customer
completed an online tutorial of the live website and initialed and signed their
satisfaction of the live website.  Their personal
login information provided access to the same...

website viewed at the time of
purchase. 
A
review of their account shows that they have never contacted the sales office
for assistance of any kind.  They
contacted Reservations once regarding a three night stay in Anaheim and once
regarding a week in Maui.  In both cases
they received immediate quotes.  They
have not yet completed a booking, nor have they redeemed the $500 Resort Condo
Vacation Certificate they received at the time of purchase. 
That
notwithstanding, we have recently reached out to this customer in an effort to
resolve this matter, and look forward to their responding to our Customer
Service team.  Thank you for your
notification, and Mahalo.

This
customer purchased with Vacation Breeze on June 25, 2015.  This customer received their login
information at the time of purchase, and also completed an online tutorial of
the live website and signed and initialed their satisfaction of the live website.  They further signed and...

initialed their
understanding of the one week cancellation period. 
A login
audit shows that this customer has not logged in since August 8, 2015.  A review of their account shows that they
have never contacted Reservations for any quotes or bookings.  In addition, they have never contacted the
sales office for assistance. 
This
customer made only one payment on their financed account.  Due to its delinquent status, this account
was recently placed in Collections.
That
notwithstanding, we have already been in contact with this customer and a
resolution is currently underway.  Thank
you for your notification, and Mahalo.

From: [redacted] Sent: Thursday, August 13, 2015 6:13 PMTo: [redacted]Subject: Fwd: Vacation Breeze AccountDear Sirs,I am forwarding the communication I received today from Vacation Breeze regarding cancellation of my account and my reply to...

them.   I am very hopeful of the early resolution of this matter and very grateful for your help which I appreciate very muchSincerely[redacted]---------- Forwarded message ----------From: [redacted]Date: Fri, Aug 14, 2015 at 2:07 PMSubject: Re: Vacation Breeze AccountTo: [redacted]Good day [redacted],Please find attached the signed copy of the cancellation of my account with Vacation Breeze, as requested.  I have also enclosed a copy of my original letter to Vacation Breeze regarding my request for cancellation which I sent by post last week.  I look forward to receving my refund in due course.  Thank you for your attention.Sincerely[redacted]. [redacted]On Fri, Aug 14, 2015 at 9:36 AM, Sara <[redacted]> wrote:Aloha [redacted],Attached please find the document required to complete the cancellation of your account with Vacation Breeze, as discussed with Jeff.  Please sign the Agreement, then return it to me either by email (for immediate processing) or via mail at the address listed below.  Once we receive the signed copy we will finalize the cancellation and process your refund.  Please feel free to contact us with any questions at [redacted].  Mahalo!Vacation Breeze[redacted]
[redacted]----Best Regards,SaraAdminVacation Breeze

we try to booking on  july ,2015 for one week vacaction  on  virginia  beach and the cost for our reservation hotel was to high that hotel prices, and  [redacted],com  vacation breeze was $890 for  3 day, and  [redacted]  $485, mean  vacation breeze is not work is a fraud  so expensive and not work custromer services is not resolve any isues, that not realy work
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

This
customer purchased with Vacation Breeze on August 3, 2014.  A review of...

her account shows that she has never
contacted Reservations for any quotes or bookings.  A login audit shows that at the time this
complaint was submitted, her most recent login was on April 22, 2015.
This
customer chose to take advantage of the option to finance her purchase, and an
account was subsequently setup with the billing company.  In January of this year she requested a two
month hold on her monthly payments due to a medical hardship, which was immediately
granted. 
In
September of this year, this customer submitted a check in the amount of $189,
which is the amount of the Annual Renewal Fee. 
However, the check was mailed to and made payable to the billing company
rather than the Renewal Department. 
Therefore, her payment of $189 was credited to her monthly billing
account as an additional principal payment.
On October
6, 2015, the billing company received a check from this customer to pay her
account in full.  Because the payment of
$189 had also been applied to her account, the account was overpaid.  She will be receiving a refund from the
billing company for the overpayment.
It is unfortunate that this customer
never attempted to resolve any of her issues directly with Vacation Breeze.  However, we have attempted to contact her
in an effort to resolve this matter.  We
made contact with her on October 6, 2015, but she stated that it was not a
convenient time for her.  She
specifically requested that we contact her the following day after 2pm Pacific
Time.  We have left messages for her repeatedly
since then, however to date she has not responded.  We are unable to move forward with any
resolution until she does.

Complaint: [redacted]
I am rejecting this response because:I did speak with the manager that day. However, I am still not satisfied with this service. He contacted me again regarding some information for a trip to [redacted] and again I let him know that the price they quoted was still more than I could find at a travel website that I do not have to pay for. He then mentioned the voucher they gave us for a free vacation. Stated that I ciuld put it towards the [redacted]. Like I explained even using that voucher technically im still paying more. I could go to another website and spend less and just save the  free vacation voucher.   He actually insisted on that there were things available a low prices and he mentioned some names. As I told him, at the time we do not have a specified time for traveling. Instead he said since we are having problems that he would upgrade our membership. Which is NOT what I wanted. I want to be able to use the website and find affordable rooms/condos, with or without using the free vacation voucher. He did send me a confirmation email regarding the lifetime. However, that's not what I wanted. Also, now they are calling stating we didn't make a payment which has been going out automatically. I told him I was not comfortable with giving someone my account number as they should already have it. Nothing has changed. I told him I also didn't want to be liable for any late fees or penalties because, again, until now it had been going out automatically and nothing has changed. Thank you. 
Sincerely,
[redacted]

This
customer purchased with Vacation Breeze on November 5, 2014.  A review of their account shows that they
have never contacted Reservations for any quotes or bookings.  In addition, they have never contacted the
sales office for assistance.
At the
time of purchase, this...

customer completed an online tutorial of the live
website and signed and initialed their satisfaction of the live website.  Their personal login information provided
access to the same website they viewed at the time of purchase.
Since
receipt of this complaint, we have repeatedly attempted to contact this
customer in an effort to resolve this matter. 
We have left numerous messages, however to date they
have not responded.  We are unable to
move forward with any resolution until they do. 
Thank you for your notification, and please encourage this customer to
contact us directly.  Mahalo.