Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
On 07/17/2017 the business stated that the final payment of $60.44 is to be deposited within 5 business days. Today is the 5th business day and the company has not sent the funds to [redacted].
Regards,
[redacted]
Hi [redacted],We're very sorry to hear of your situation and do sympathize, and as we explained when you first contacted us, we passed along the information to our warehouse to help them locate the item when it arrived. Generally any extra items received by us are set aside and then returned...
to sender. With transit and processing times it can take up to 45 days for an extra item to be received back by the sender. Unfortunately our warehouse did not report any extra items received with your rental return, we only received the item that was due back to us. We do sympathize with your situation, but are unwilling to issue a payment under these circumstances. Thanks,Valorebooks Customer Support Team
Hello,As mentioned, we are unable to redeem the request with a store credit. We would be happy to help you place a new order, but have not heard back from you. Please, give us a call back so we may establish this transaction with you. Thank You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I choose to accept this because they sent me the money simply because I threatened them with our family lawyer. I would not suggest them to anyone because the only thing they were interested in when I emailed them about my missing books was how to ignore my emails until I threatened them with a lawyer. Still a terrible company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted], thanks for alerting us to this issue. We have spoken with our respective banks and apparently you attempted to cash the check twice. You cashed it the first time on 7/7/17 via mobile app, and again on 8/4/17 in person at your bank. Your 8/4/17 deposit attempt failed...
because the check had already cleared. We apologize for any confusion, but you can only cash a check once. Please let us know if you have any other questions. Thanks, Valorebooks Customer Support Team
Hello, we sincerely apologize for any confusion, but standard shipping takes from 4 to 14 business days, and valid tracking information has been provided for both items in your order. One has already been delivered and the other is currently in transit to you. Please feel free to contact...
us directly if you would like assistance returning these items for a refund or if you need any other assistance. Thanks, Valorebooks Customer Service Team
Hello,I am very sorry to hear about your dissatisfaction with this order. I have looked into the pertinent details and it appears as though your complaint has been resolved by our representative. Our records indicate a check was mailed to you on 4/6/2015 for the unprocessed item totaling $90.73....
Your rejected item was also shipped back from our warehouse via [redacted] ([redacted]) and delivered to your home in NJ. If these details do not sound correct or if you have any other concerns, please email us at [redacted]Thank You!Customer Service?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Revdex.com:
You have not ever tried to contact me. Please show me a call log or emails THAT I HAVE NOT RESPONDED too. I am a college student, and sell with my father, and two brothers. Please show me where the publisher's said they were counterfit. You are lying through your teeth to the Revdex.com. I would like payment for the books that I sent in as they WERE PURCHASED FROM you. You are caught in your own lie, and did not even provide a number to call or an email. I would like to be paid for the books I sent in to the ISBN without the connect code. They were around $33.00 a piece. Karma comes around. Be careful who you try to steal from. Revdex.com, please either let me have the books back or the money that I deserve. Thank you
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
[I spoke with the company rep over the phone and was told that the check was mailed on 6/29/15. It is now 7/13/15 and the check is still not here..]
Regards,
[redacted]
Hello,I sincerely apologize for the hiccups you experienced with this order. I have reviewed the details of your account and can verify that your item was delivered promptly to our warehouse. Because of the erroneous rejection we have established a payment for the total owed into the consumer [redacted]...
account. If further assistance is required, please do not hesitate to call me or email [email protected] You!Customer Service?
Hello, We are very sorry to hear about the trouble you have experienced with your order. As an organization it is always our goal to deliver in a timely fashion and we're very sorry about the lost payments. As mentioned in our conversation, the payment never made it back to our office as...
"undeliverable" although it never reached your home. The new payment issued to you is now in transit and can be tracked via [redacted].com. The tracking number on your payment is [redacted] and has already departed Boston,MA. If you have any further questions or concerns, please email us at: [email protected]. Best Regards,Customer Service Department
Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. It is ridiculous and untrue that "the item was refunded directly by the seller". Oppositely, I have confirmed and checked the status of "shipped the item" on the valorebooks website. In addition, I am the one who delivered the book to the buyer. The buyer and her neighbor are my witnesses. I have never received any payments from this book sale. The valorebooks sold this book to the seller for $73.93 and supposed to pay me $62.17 after getting a commissioner's fee $11.76 for themselves. However, I did not get any pennies. Valorebooks steal my time, money and book in this case.I want my monies $62.17 or my book return immediately.
Regards,
[redacted]
Hello,I am very sorry to hear about the delay with your buyback order being processed. I have reviewed the details in your account which show a representative assisted you on 9/4/15. According to the details in your account we have issued multiple payments into you [redacted] account. The last payment...
issued shows it was for the rejected item that never made it back to you. The payment summary we have is: Payment #1: $188.75 - 05/11/2015 Payment #2: $81.09 - 08/31/2015 Payment #3: $37.24- 09/05/2015 Due to the supplemental payments issued we are considering your account "paid in full". Our details specify you were quoted $286.29 at checkout, and payments have been made totaling $297.08. I sincerely apologize for the delay and trouble caused by this mix up. If you need further assistance or have any questions for us, please email [redacted]. Thank You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Both books were placed in one box so it doesn’t not make sense that the company received one book and the book that didn’t not belong to them suddenly disappeared.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
On 07/17/2017 the business stated that the final payment of $60.44 is to be deposited within 5 business days. Today is the 5th business day and the company has not sent the funds to [redacted].
Regards,
[redacted]
Hi [redacted],We're very sorry to hear of your situation and do sympathize, and as we explained when you first contacted us, we passed along the information to our warehouse to help them locate the item when it arrived. Generally any extra items received by us are set aside and then returned...
to sender. With transit and processing times it can take up to 45 days for an extra item to be received back by the sender. Unfortunately our warehouse did not report any extra items received with your rental return, we only received the item that was due back to us. We do sympathize with your situation, but are unwilling to issue a payment under these circumstances. Thanks,Valorebooks Customer Support Team
Hello,As mentioned, we are unable to redeem the request with a store credit. We would be happy to help you place a new order, but have not heard back from you. Please, give us a call back so we may establish this transaction with you. Thank You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I choose to accept this because they sent me the money simply because I threatened them with our family lawyer. I would not suggest them to anyone because the only thing they were interested in when I emailed them about my missing books was how to ignore my emails until I threatened them with a lawyer. Still a terrible company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted], thanks for alerting us to this issue. We have spoken with our respective banks and apparently you attempted to cash the check twice. You cashed it the first time on 7/7/17 via mobile app, and again on 8/4/17 in person at your bank. Your 8/4/17 deposit attempt failed...
because the check had already cleared. We apologize for any confusion, but you can only cash a check once. Please let us know if you have any other questions. Thanks, Valorebooks Customer Support Team
Hello, we sincerely apologize for any confusion, but standard shipping takes from 4 to 14 business days, and valid tracking information has been provided for both items in your order. One has already been delivered and the other is currently in transit to you. Please feel free to contact...
us directly if you would like assistance returning these items for a refund or if you need any other assistance. Thanks, Valorebooks Customer Service Team
Hello,I am very sorry to hear about your dissatisfaction with this order. I have looked into the pertinent details and it appears as though your complaint has been resolved by our representative. Our records indicate a check was mailed to you on 4/6/2015 for the unprocessed item totaling $90.73....
Your rejected item was also shipped back from our warehouse via [redacted] ([redacted]) and delivered to your home in NJ. If these details do not sound correct or if you have any other concerns, please email us at [redacted]Thank You!Customer Service?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Please see the attached tracking information showing that your items are currently in transit back to you.Thank you,Valorebooks Customer Support Team
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Revdex.com:
You have not ever tried to contact me. Please show me a call log or emails THAT I HAVE NOT RESPONDED too. I am a college student, and sell with my father, and two brothers. Please show me where the publisher's said they were counterfit. You are lying through your teeth to the Revdex.com. I would like payment for the books that I sent in as they WERE PURCHASED FROM you. You are caught in your own lie, and did not even provide a number to call or an email. I would like to be paid for the books I sent in to the ISBN without the connect code. They were around $33.00 a piece. Karma comes around. Be careful who you try to steal from. Revdex.com, please either let me have the books back or the money that I deserve. Thank you
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
[I spoke with the company rep over the phone and was told that the check was mailed on 6/29/15. It is now 7/13/15 and the check is still not here..]
Regards,
[redacted]
Hello,I sincerely apologize for the hiccups you experienced with this order. I have reviewed the details of your account and can verify that your item was delivered promptly to our warehouse. Because of the erroneous rejection we have established a payment for the total owed into the consumer [redacted]...
account. If further assistance is required, please do not hesitate to call me or email [email protected] You!Customer Service?
Hello, We are very sorry to hear about the trouble you have experienced with your order. As an organization it is always our goal to deliver in a timely fashion and we're very sorry about the lost payments. As mentioned in our conversation, the payment never made it back to our office as...
"undeliverable" although it never reached your home. The new payment issued to you is now in transit and can be tracked via [redacted].com. The tracking number on your payment is [redacted] and has already departed Boston,MA. If you have any further questions or concerns, please email us at: [email protected]. Best Regards,Customer Service Department
Better Business...
Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. It is ridiculous and untrue that "the item was refunded directly by the seller". Oppositely, I have confirmed and checked the status of "shipped the item" on the valorebooks website. In addition, I am the one who delivered the book to the buyer. The buyer and her neighbor are my witnesses. I have never received any payments from this book sale. The valorebooks sold this book to the seller for $73.93 and supposed to pay me $62.17 after getting a commissioner's fee $11.76 for themselves. However, I did not get any pennies. Valorebooks steal my time, money and book in this case.I want my monies $62.17 or my book return immediately.
Regards,
[redacted]
Hello,I am very sorry to hear about the delay with your buyback order being processed. I have reviewed the details in your account which show a representative assisted you on 9/4/15. According to the details in your account we have issued multiple payments into you [redacted] account. The last payment...
issued shows it was for the rejected item that never made it back to you. The payment summary we have is: Payment #1: $188.75 - 05/11/2015 Payment #2: $81.09 - 08/31/2015 Payment #3: $37.24- 09/05/2015 Due to the supplemental payments issued we are considering your account "paid in full". Our details specify you were quoted $286.29 at checkout, and payments have been made totaling $297.08. I sincerely apologize for the delay and trouble caused by this mix up. If you need further assistance or have any questions for us, please email [redacted]. Thank You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Both books were placed in one box so it doesn’t not make sense that the company received one book and the book that didn’t not belong to them suddenly disappeared.
Regards,
[redacted]