Hello,I am very sorry to hear about the combined issues experienced with this orderWe have returned to the rejected item to the consumer via *** ***A check has also been issued today and designated for the consumers' home addressThe check is being sent Priority Mail with
*** and can be monitored on ***.comThe tracking number attached to the payment is ***If any extra details or further clarification is required please email us at [email protected] You!Customer Service
I hear what your saying as I did beforeI stand my ground 100%! I feel as if it was advertised falsely and that's the bottom line, if your not willing to give me some sort of credit for future usethan that's thatI clearly can't return the book for a refund as I'm in the middle of the semesterI am in my last yeah then will be transferring for my Bach, you have the opportunity to make right and to earn my business by issuing me with a credit I can use in the future, if you decide not to then so be itBut I'm don't going back and forth as I tried kindly to resolve this on the phone and the manager refused to speak with me, rather he be scared or intimidates which ever the reason may be, you speak to your customers when they ask to speak to someone of a hire standing in the company! All around an awful experience! And again I'm tired of going back and forth, either do right by your customer and just leave it be
Regards,
*** ***
Hello, our sincere apologies for the seller’s response and the delay is receiving your refund We have processed a full refund today and the funds should appear back in your account in the next to business days We have also reached out to this particular seller to remind them of
their obligations under our seller code of conduct If you have any other questions, please do not hesitate to contact us directly Thanks, Valorebooks Customer Service Team
Hello,I am very sorry to hear about the confusion surrounding your orderI have looked into the details of your account and an $payment has been issuedOur records indicate the check delivered to your home on 6/18/The tracking number attached to the payment is *** ***
If *** has marked your item incorrectly, please email us at ***.Thank You!Customer Service?
Hello, thanks for contacting Valorebooks! Our sincere apologies for any confusion, but according to the notes on your order, you spoke with a customer service representative on 7/24, and was promised that payment would be issued for the order to your *** account within to business days
It is currently the fifth business day, and payment should post to your account by the end of the day on Wednesday, 8/2, at the very latest Our apologies again for the delay in payment, if you have any other questions please feel free to contact us directly Thanks, Valorebooks Customer Support Team
Hello, we apologize that your outstanding item was sent to collections, unfortunately rentals that are not returned are eventually passed on to a collections agency As a one time courtesy we have removed you from our collections process and issued payment to reimburse the late fee that you
were charged You may please consider this order complete and your account in good standing, you are no longer responsible for this item Please feel free to contact us directly if you have any additional questions! Thanks, Valorebooks Customer Service Team
Hi ***, we are very sorry for any confusion, but our accounting department tells us that the funds were transferred to *** on 7/12/per *** transaction # *** *** is currently reporting the the funds as “Unclaimed,” meaning that you just have to log in and claim your funds Please feel free to contact us directly if you have any other questions Thanks, Valorebooks Customer Support Team
RE: Revdex.com case #*** unresolved from May = repeat patternIn May of (Revdex.com-***) I filed complaint against Valorebooks.com with correspondence to *** at ***@valorebooks.com complaining of three unauthorized charges (Fraud) to my credit card account(subscription) of the fraud transactions intercepted but one posted to my accountA new credit card was issued and I was refunded the "fraud" chargeIn October *** ** *** (**) issued me yet another card as indicated my card might of been compromisedIn September my old card that "might of been compromised" was charged a fraud "subscription that transferred over to my new card** Fraud deptcalled Valorebooks.com and we all three teleconference and flagged the two "subscriptions as Fraud and I was credited the money back
I yet to get answer or confirmation from Valorebooks .com of how they will prevent repeat performance of Fraud subscriptions (I do not have an account with them)This is a repeated Fraud transaction and Valorebooks.com only states their policy is to protect their clients information
Hi ***, our apologies for any confusion, your customer service tickets were closed because you had earlier communicated with us via our live chat service. We're sorry to hear that you received your item back with in worse condition, sometimes damage can occur while items are in
transit. We are happy to issue payment for the original quoted amount of this order ($53.61) to the address we have on file (*** *** *** ***). Please allow to business days to receive payment via standard *** media mail. Our apologies again for the inconvenience that you experienced with your order, and please feel free to contact us directly if you have any other questions. Thanks, Valorebooks Customer Support Team
I am very sorry to hear about the trouble this has caused youI've looked into the details and our warehouse is stating to have never received your productI presume this is a *** issue as the package clearly shows to have been delivered on 4/13/A team member will work with *** to
locate the package and obtain the propertyBecause this is no fault of yours a check has been requested to be sent at the amount you were quotedYour check is being sent via *** Priority mail and the tracking number is ***Please allow hours for the tracking number to activate on ***If you have any other questions or concerns about an order you can reach us at ***Thank You!Customer Service
Hello,I am very sorry to hear about the trouble faced with this buyback orderI looked into the details and would like to apologize for the extended processing time you experiencedOur processing warehouse normally processes items within business days of delivery to ensure prompt paymentI
presume your packaging may have been damaged in transit which prevented our staff from identifying your orderOur records now indicate that your books have been processed at current market value which increased the total paidIf you have any questions or concerns pertaining to this order, please email us at [email protected] you!Customer Service
Hello,I am sorry to hear about your payment being lost in transitAs requested, our team has established payment into your *** accountIn case you do not see the funds, please contact us for the unique transaction IDKeep in mind, we have cancelled the check that was sent and delayed (lost) in
transitIf the check appears, a fee will be incurred and the check will be "returned to maker" if attempted to be cashed.Thank you for your patience and understanding with this matter.Sincerely, Customer Service Department
Hello,I sincerely apologize for the trouble you've experienced with your buyback orderWe have investigated the matter with our warehouse and unfortunately came up with no additional detailsI understand your items are valuable to you and have requested the payment to be sent at the amount quoted
Your check is being mailed via *** Priority Mail as of today 5/6/The tracking number attached to your check is *** and will begin to update in hoursI hope this incident is not taken as a reflection of our company as a whole and you continue to utilize us as a resource for textbooks and moreIf you have any other concerns, please email us at ***.Thank You!Customer Service
Hello,I am very sorry to hear about the error you've experienced with your payoutI've looked into the details of this account and can see we issued one payment for $on 6/11/As you were promised a total payment of $117+ we have submitted the remaining balance into ***Our finance
department provided transaction ID# *** for the unique payment submitted todayWe ask the consumer to allow full business days for the funds to appear in her accountIf further assistance is required please email us at ***.Thank You!Customer Service
Hello, I am very sorry to hear about the mix up with your paymentsOur records show payment was issued shortly after this complaint was received. The transaction id provided by our finance department is: *** If the funds do not appear in your *** account, we advise for
you to give them a callThe will be able to locate/confirm details surrounding payment by providing transaction ID. Please do not hesitate to contact us if further assistance is requiredWe ask that you send emails for this complaint to: ***Thank You!Customer Service
Hi ***, I completely understand your position on the matterWe unfortunately cannot issue the payment you're requesting because of the details provided pre-transactionThe details surrounding the access code are an industry standard and very rarely will you be the first student to use the productYou're welcome to return the item for a full refund as instructed in our previous responseIn the future, if the codes and lab manuals are required, it is best to purchase the product to avoid this conflictThank You!Customer Service?
Hello,Upon further research, we were able to locate the transactions that totaled the listed amount and they've been refunded as of 6/27/The customer has been notified of the reversal. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.To Whom It May Concern: After I complained about ValoreBooks.com to the Revdex.com, that is when the company decided to pay me for the two books the company had initially, and fraudulently, claimed were "damaged" or "invalid." I officially filed my complaint to the Revdex.com on June 12, Valore Books FINALLY decided to pay me $102.03 for my two books on July 1, 2015, presumably because I had filed my complaint with the Revdex.comI do not appreciate Valore Books insulting my intelligence, and wording their correspondences in a way that makes it "appear" that the company did all it could to either return my books, or pay me for themI do not trust this companyValore Books claims it tried to return my books and they provided a *** tracking number to "prove" their "efforts." However, because the company is NOT an honest or ethical company, I am almost 1,000% sure that the mysterious package that was sent to an address in my city did NOT contain my booksIt was a package the company sent, that could've contained ANYTHING, and sent to my cityNot my address, my city to prove that the company had sent a package to my cityWhat address did the company send the package to? My suspicions are such because I never received an email stating that my books were on their way to my home. Also, the package, I'm sure, didn't have MY books in it, nor was the package sent to MY addressThe package sent, based on the trustworthiness of the company, was a package that was sent to my city (not MY address because I would've received notification from *** as I do for ALL of my packages), just to "prove" that the company "tried" to send me back my booksValore Books only sent a package to my city, not MY address, to prove its case in the event I made official complaints against the companyTo "prove" its case, Valore Books foresaw my complaint to 3rd parties, and, to "protect" itself, the company sent a package to my city; that's why the company included a *** tracking number, although the tracking number and the package sent were NOT to me, nor my addressI wish there were a way for it to be proven the contents of a package, and to the address a package was sent to(I'm sure there IS a way for this information to be gathered, legally and through help of the government and / or ***.) I had to email the company, on June 4th and 5th and INQUIRE about my books that I had been waiting onWhen I asked the company about my books, I was given the answer that the books had been "returned to our warehouse because it was undeliverablePlease confirm your address." The address I used to send Valore Books my books, was the same return address I had given the companyIf the company were so concerned with, and PRIORITIZED sending me my books, why did I have to contact the company nearly months after I had initially sent in my books? The company is scamming innocent people and I don't appreciate it, nor do I appreciate being one of its victims! The company finally decided to respond to the Revdex.com complaint, just now, so that it could say that it had paid me for my two books, and that it had "attempted" to send me my booksHowever, the company FINALLY decided to pay me AFTER I had filed my complaint with the Revdex.com. How come the company FINALLY decided to pay me when I filed a Revdex.com complaint against the company, when it could've been an ethical company from the beginning, and rightfully paid me for my books? How come I never received and initial email stating how my books were on their way to me? The company is filled with excuses it believe suffices for it being a company that scams peopleI will NEVER do business with the company EVER again!Regards,
*** ***
Hello,We've reached out to the consumer and made an offer, but we've received no responseAt this point, I would consider this complaint closedIf the consumer would like to discuss this further, they can respond to the email we sent or reach out to us directly at [email protected]
would be happy to resolve this!Thanks!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hello,I am very sorry to hear about the combined issues experienced with this orderWe have returned to the rejected item to the consumer via *** ***A check has also been issued today and designated for the consumers' home addressThe check is being sent Priority Mail with
*** and can be monitored on ***.comThe tracking number attached to the payment is ***If any extra details or further clarification is required please email us at [email protected] You!Customer Service
I hear what your saying as I did beforeI stand my ground 100%! I feel as if it was advertised falsely and that's the bottom line, if your not willing to give me some sort of credit for future usethan that's thatI clearly can't return the book for a refund as I'm in the middle of the semesterI am in my last yeah then will be transferring for my Bach, you have the opportunity to make right and to earn my business by issuing me with a credit I can use in the future, if you decide not to then so be itBut I'm don't going back and forth as I tried kindly to resolve this on the phone and the manager refused to speak with me, rather he be scared or intimidates which ever the reason may be, you speak to your customers when they ask to speak to someone of a hire standing in the company! All around an awful experience! And again I'm tired of going back and forth, either do right by your customer and just leave it be
Regards,
*** ***
Hello, our sincere apologies for the seller’s response and the delay is receiving your refund We have processed a full refund today and the funds should appear back in your account in the next to business days We have also reached out to this particular seller to remind them of
their obligations under our seller code of conduct If you have any other questions, please do not hesitate to contact us directly Thanks, Valorebooks Customer Service Team
Hello,I am very sorry to hear about the confusion surrounding your orderI have looked into the details of your account and an $payment has been issuedOur records indicate the check delivered to your home on 6/18/The tracking number attached to the payment is *** ***
If *** has marked your item incorrectly, please email us at ***.Thank You!Customer Service?
Hello, thanks for contacting Valorebooks! Our sincere apologies for any confusion, but according to the notes on your order, you spoke with a customer service representative on 7/24, and was promised that payment would be issued for the order to your *** account within to business days
It is currently the fifth business day, and payment should post to your account by the end of the day on Wednesday, 8/2, at the very latest Our apologies again for the delay in payment, if you have any other questions please feel free to contact us directly Thanks, Valorebooks Customer Support Team
Hello, we apologize that your outstanding item was sent to collections, unfortunately rentals that are not returned are eventually passed on to a collections agency As a one time courtesy we have removed you from our collections process and issued payment to reimburse the late fee that you
were charged You may please consider this order complete and your account in good standing, you are no longer responsible for this item Please feel free to contact us directly if you have any additional questions! Thanks, Valorebooks Customer Service Team
Hi ***, we are very sorry for any confusion, but our accounting department tells us that the funds were transferred to *** on 7/12/per *** transaction # *** *** is currently reporting the the funds as “Unclaimed,” meaning that you just have to log in and claim your funds Please feel free to contact us directly if you have any other questions Thanks, Valorebooks Customer Support Team
RE: Revdex.com case #*** unresolved from May = repeat patternIn May of (Revdex.com-***) I filed complaint against Valorebooks.com with correspondence to *** at ***@valorebooks.com complaining of three unauthorized charges (Fraud) to my credit card account(subscription) of the fraud transactions intercepted but one posted to my accountA new credit card was issued and I was refunded the "fraud" chargeIn October *** ** *** (**) issued me yet another card as indicated my card might of been compromisedIn September my old card that "might of been compromised" was charged a fraud "subscription that transferred over to my new card** Fraud deptcalled Valorebooks.com and we all three teleconference and flagged the two "subscriptions as Fraud and I was credited the money back
I yet to get answer or confirmation from Valorebooks .com of how they will prevent repeat performance of Fraud subscriptions (I do not have an account with them)This is a repeated Fraud transaction and Valorebooks.com only states their policy is to protect their clients information
Hi ***, our apologies for any confusion, your customer service tickets were closed because you had earlier communicated with us via our live chat service. We're sorry to hear that you received your item back with in worse condition, sometimes damage can occur while items are in
transit. We are happy to issue payment for the original quoted amount of this order ($53.61) to the address we have on file (*** *** *** ***). Please allow to business days to receive payment via standard *** media mail. Our apologies again for the inconvenience that you experienced with your order, and please feel free to contact us directly if you have any other questions. Thanks, Valorebooks Customer Support Team
I am very sorry to hear about the trouble this has caused youI've looked into the details and our warehouse is stating to have never received your productI presume this is a *** issue as the package clearly shows to have been delivered on 4/13/A team member will work with *** to
locate the package and obtain the propertyBecause this is no fault of yours a check has been requested to be sent at the amount you were quotedYour check is being sent via *** Priority mail and the tracking number is ***Please allow hours for the tracking number to activate on ***If you have any other questions or concerns about an order you can reach us at ***Thank You!Customer Service
Hello,I am very sorry to hear about the trouble faced with this buyback orderI looked into the details and would like to apologize for the extended processing time you experiencedOur processing warehouse normally processes items within business days of delivery to ensure prompt paymentI
presume your packaging may have been damaged in transit which prevented our staff from identifying your orderOur records now indicate that your books have been processed at current market value which increased the total paidIf you have any questions or concerns pertaining to this order, please email us at [email protected] you!Customer Service
Hello,I am sorry to hear about your payment being lost in transitAs requested, our team has established payment into your *** accountIn case you do not see the funds, please contact us for the unique transaction IDKeep in mind, we have cancelled the check that was sent and delayed (lost) in
transitIf the check appears, a fee will be incurred and the check will be "returned to maker" if attempted to be cashed.Thank you for your patience and understanding with this matter.Sincerely, Customer Service Department
Hello,I sincerely apologize for the trouble you've experienced with your buyback orderWe have investigated the matter with our warehouse and unfortunately came up with no additional detailsI understand your items are valuable to you and have requested the payment to be sent at the amount quoted
Your check is being mailed via *** Priority Mail as of today 5/6/The tracking number attached to your check is *** and will begin to update in hoursI hope this incident is not taken as a reflection of our company as a whole and you continue to utilize us as a resource for textbooks and moreIf you have any other concerns, please email us at ***.Thank You!Customer Service
Hello,I am very sorry to hear about the error you've experienced with your payoutI've looked into the details of this account and can see we issued one payment for $on 6/11/As you were promised a total payment of $117+ we have submitted the remaining balance into ***Our finance
department provided transaction ID# *** for the unique payment submitted todayWe ask the consumer to allow full business days for the funds to appear in her accountIf further assistance is required please email us at ***.Thank You!Customer Service
Hello, I am very sorry to hear about the mix up with your paymentsOur records show payment was issued shortly after this complaint was received. The transaction id provided by our finance department is: *** If the funds do not appear in your *** account, we advise for
you to give them a callThe will be able to locate/confirm details surrounding payment by providing transaction ID. Please do not hesitate to contact us if further assistance is requiredWe ask that you send emails for this complaint to: ***Thank You!Customer Service
Hi ***, I completely understand your position on the matterWe unfortunately cannot issue the payment you're requesting because of the details provided pre-transactionThe details surrounding the access code are an industry standard and very rarely will you be the first student to use the productYou're welcome to return the item for a full refund as instructed in our previous responseIn the future, if the codes and lab manuals are required, it is best to purchase the product to avoid this conflictThank You!Customer Service?
Hello,Upon further research, we were able to locate the transactions that totaled the listed amount and they've been refunded as of 6/27/The customer has been notified of the reversal. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.To Whom It May Concern: After I complained about ValoreBooks.com to the Revdex.com, that is when the company decided to pay me for the two books the company had initially, and fraudulently, claimed were "damaged" or "invalid." I officially filed my complaint to the Revdex.com on June 12, Valore Books FINALLY decided to pay me $102.03 for my two books on July 1, 2015, presumably because I had filed my complaint with the Revdex.comI do not appreciate Valore Books insulting my intelligence, and wording their correspondences in a way that makes it "appear" that the company did all it could to either return my books, or pay me for themI do not trust this companyValore Books claims it tried to return my books and they provided a *** tracking number to "prove" their "efforts." However, because the company is NOT an honest or ethical company, I am almost 1,000% sure that the mysterious package that was sent to an address in my city did NOT contain my booksIt was a package the company sent, that could've contained ANYTHING, and sent to my cityNot my address, my city to prove that the company had sent a package to my cityWhat address did the company send the package to? My suspicions are such because I never received an email stating that my books were on their way to my home. Also, the package, I'm sure, didn't have MY books in it, nor was the package sent to MY addressThe package sent, based on the trustworthiness of the company, was a package that was sent to my city (not MY address because I would've received notification from *** as I do for ALL of my packages), just to "prove" that the company "tried" to send me back my booksValore Books only sent a package to my city, not MY address, to prove its case in the event I made official complaints against the companyTo "prove" its case, Valore Books foresaw my complaint to 3rd parties, and, to "protect" itself, the company sent a package to my city; that's why the company included a *** tracking number, although the tracking number and the package sent were NOT to me, nor my addressI wish there were a way for it to be proven the contents of a package, and to the address a package was sent to(I'm sure there IS a way for this information to be gathered, legally and through help of the government and / or ***.) I had to email the company, on June 4th and 5th and INQUIRE about my books that I had been waiting onWhen I asked the company about my books, I was given the answer that the books had been "returned to our warehouse because it was undeliverablePlease confirm your address." The address I used to send Valore Books my books, was the same return address I had given the companyIf the company were so concerned with, and PRIORITIZED sending me my books, why did I have to contact the company nearly months after I had initially sent in my books? The company is scamming innocent people and I don't appreciate it, nor do I appreciate being one of its victims! The company finally decided to respond to the Revdex.com complaint, just now, so that it could say that it had paid me for my two books, and that it had "attempted" to send me my booksHowever, the company FINALLY decided to pay me AFTER I had filed my complaint with the Revdex.com. How come the company FINALLY decided to pay me when I filed a Revdex.com complaint against the company, when it could've been an ethical company from the beginning, and rightfully paid me for my books? How come I never received and initial email stating how my books were on their way to me? The company is filled with excuses it believe suffices for it being a company that scams peopleI will NEVER do business with the company EVER again!Regards,
*** ***
Hello,We've reached out to the consumer and made an offer, but we've received no responseAt this point, I would consider this complaint closedIf the consumer would like to discuss this further, they can respond to the email we sent or reach out to us directly at [email protected]
would be happy to resolve this!Thanks!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***