I filed a complaint with you the Revdex.com. because I spoke to a customer service rep that told me that I would not get my money back. I just received an email that they will return my money so the issue has been resolved thank you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello, we apologize again for the confusion, that was an automated email that we are unable to prevent from being sent and you may please disregard it. We have spoken with our accounting department and your funds will be transferred to your [redacted] account today. Thanks, Valorebooks Customer Support Team
Hello,Once again, we are very sorry to hear about the trouble experienced with this order. As promised during our call, your account is now settled and no more fees will be assessed. If you need additional assisstance, please email us to: [email protected]. Best, Customer...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I requested a check to be sent [redacted] or express mail with a tracking number as the company claims to have sent several times. The address is correct and has been verified but we have never received it Using any shipping method with tracking would provide proof of shipment and allow a method of following the payment but the company refused They again claimed to have mailed the check, we waited eight (8) days and yet payment is not received I do not believe payment has ever been sent in the first place.
Regards,
[redacted]
Revdex.com: I received 6 of the 31 books back. Were are the other 25? Please do not play games with me.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Hello,Once again, we are very sorry to hear about the trouble faced with this order. We were able to successfully trace the order and have shared an update with the consumer. We have not heard back from our last update, therefore, we presume our offer has sufficed the complaint. If any other...
questions or concerns arise from this order, please email us at [email protected]. Thank You!Customer Service
Hello,The consumer has confirmed receipt of the materials required. We will proceed as promised, when the items arrive to HQ. Thank You!Customer Service
Hello, Again, we sincerely apologize for the trouble this may be causing you. Unfortunately, there is nothing more that can be done by us for this order. This order was not refunded by ValoreBooks, but by you, the seller of the item. We have expressed to the customer that it is important to return the product to you. We appreciate your patience with this return. Thank you! Customer Service Department
I am very sorry to hear about the trouble you experienced. I have reviewed the records in your order and our warehouse shipped the products back to you via [redacted]. As indicated in the tracking updates your product remained unclaimed until a few days ago. Because of the...
extraordinary amount of time elapsed by [redacted] we were unable to reship the products to you. The notes in your account specify that a payment was issued to your [redacted] account for the quoted value of the books. Your payments unique transaction ID is: [redacted]. Please let us know if you need any further assistance from us by emailing [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
PROS: I concur that ValoreBooks.com correspondence superior to last two attempts in communication (much more friendly and understanding during this third complaint). CONS: ValoreBooks recently apologized for Fraud transaction as having not cancelled subscription from original complaint (Revdex.com case # [redacted] from 5/21/2016). Alas, ValoreBooks also failed to cancel said subscription in September when they were contacted by my bank when ValoreBooks confirmed (September 24 2016 transactions were also fraud transactions, and cancelled (Revdex.com case # [redacted]). ValoreBooks once again on October 12, 2016 allowed Fraud transactions against my credit card account (Revdex.com case # [redacted]) thus showing a negative tend of failure to correct discrepancies and allowing money laundering (terrorist actions). I realize Revdex.com can combine cases as related hence referencing original Revdex.com case that I was not satisfied with. As this was repeat poor performance and gross mismanagement on ValoreBooks for the third time, I applied baseball rules of "Strike Three - you are out", and thus also filed a complaint with the Federal Trade Commission (case # [redacted]). I would like reassurances repeat Fraud transactions are not allowed or tolerate by ValoreBooks, and steps they are taking to ratify said situation. In the meantime my Bank will attempt to block all future transactions from my account with said vender. I am debating on contacting military sources with said discrepancies as they could ban all service members/families from using said vendor at peril of non reimbursement for tuition assistance etc.
Regards,
[redacted]
Hello, we sincerely apologize for the inconvenience that you experienced with your sellback order. We have spoken with our bank and unfortunately it appears that you cashed your payment check twice, once via an app on 9/8 and once in person on 9/26. When the bank realized they had made...
payment twice on the same check the duplicate funds were removed from your account. However, please note that the original payment of $76.74 was successfully deposited into your account when you first cashed the check on 9/8 and was not cancelled or removed. If you have any other questions please feel free to contact us directly. Thanks, Valorebooks Customer Support Team
Hello, I am very sorry to hear about the trouble experienced with this order. I have looked into the details of this order and our notes indicate the matter is now settled. After speaking with our representatives the issue was untangled and the consumer was compensated for the item as desired. We...
have called the consumer and he confirmed receipt of payment. If any other questions or concerns present themselves, please email us at [email protected]. Thank You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I will not be satisfied until I have all copies of my books in hand and in the condition I sent them in. I have never sent in a counter-fit copy and that is a lame excuse to throw out there when you blatantly stole. The tracking numbers show they haven't shipped. Another failing company.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. it had been a very big inconvenience for me dealing with this company... And they would not even be courteous and expedite the payment via FedEx or priority overnight mail.I will never use Valore books again. It is too much of a hastle! I am very dissatisfied!!!
Regards,
[redacted]
Hi [redacted], our sincere apologies for any miscommunication around the shipping options that we offer, and that your item was delivered outside of the expedited time frame. We have refunded the shipping cost ($6.95) directly back to the card you used to place the order. Please allow 2 to 3...
business days for this refund to process. For more information about our shipping options, please see here: [redacted]If you have any other questions please feel free to contact us directly.Thanks,Valorebooks Customer Support Team
Hello, we sincerely apologize for any inconvenience you experienced when your order was cancelled by the seller. Please know that we value your business and hope you don’t take your experience with one seller as a reflection of our marketplace as a whole. To make things right, we’d like to...
offer you free upgraded shipping on your next order. Please contact us with this order number when you’re ready to place your new order and we’ll be happy to assist you with redeeming the offer. Thanks, Valorebooks Customer Service Team
[redacted], I apologize for the oversight on our end. We have double checked to ensure your account is now removed from our outstanding rentals. If you receive another notification, although not anticipated, please forward the email to: [email protected] Regards,Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
I just received an email from Valore books stating that they have rejected my sell back on 8/1/2017 through email. And will not honor the payback quote to be deposited into my [redacted] account. This comes after they sent me several emails with a promise date range of payment as well as an email through the Revdex.com with a promise of a book sellback payment date.
Regards,
[redacted]
I filed a complaint with you the Revdex.com. because I spoke to a customer service rep that told me that I would not get my money back. I just received an email that they will return my money so the issue has been resolved thank you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello, we apologize again for the confusion, that was an automated email that we are unable to prevent from being sent and you may please disregard it. We have spoken with our accounting department and your funds will be transferred to your [redacted] account today. Thanks, Valorebooks Customer Support Team
Hello,Once again, we are very sorry to hear about the trouble experienced with this order. As promised during our call, your account is now settled and no more fees will be assessed. If you need additional assisstance, please email us to: [email protected]. Best, Customer...
Service Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I requested a check to be sent [redacted] or express mail with a tracking number as the company claims to have sent several times. The address is correct and has been verified but we have never received it Using any shipping method with tracking would provide proof of shipment and allow a method of following the payment but the company refused They again claimed to have mailed the check, we waited eight (8) days and yet payment is not received I do not believe payment has ever been sent in the first place.
Regards,
[redacted]
Revdex.com: I received 6 of the 31 books back. Were are the other 25? Please do not play games with me.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Hello,Once again, we are very sorry to hear about the trouble faced with this order. We were able to successfully trace the order and have shared an update with the consumer. We have not heard back from our last update, therefore, we presume our offer has sufficed the complaint. If any other...
questions or concerns arise from this order, please email us at [email protected]. Thank You!Customer Service
Hello,The consumer has confirmed receipt of the materials required. We will proceed as promised, when the items arrive to HQ. Thank You!Customer Service
Hello, Again, we sincerely apologize for the trouble this may be causing you. Unfortunately, there is nothing more that can be done by us for this order. This order was not refunded by ValoreBooks, but by you, the seller of the item. We have expressed to the customer that it is important to return the product to you. We appreciate your patience with this return. Thank you! Customer Service Department
I am very sorry to hear about the trouble you experienced. I have reviewed the records in your order and our warehouse shipped the products back to you via [redacted]. As indicated in the tracking updates your product remained unclaimed until a few days ago. Because of the...
extraordinary amount of time elapsed by [redacted] we were unable to reship the products to you. The notes in your account specify that a payment was issued to your [redacted] account for the quoted value of the books. Your payments unique transaction ID is: [redacted]. Please let us know if you need any further assistance from us by emailing [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
PROS: I concur that ValoreBooks.com correspondence superior to last two attempts in communication (much more friendly and understanding during this third complaint). CONS: ValoreBooks recently apologized for Fraud transaction as having not cancelled subscription from original complaint (Revdex.com case # [redacted] from 5/21/2016). Alas, ValoreBooks also failed to cancel said subscription in September when they were contacted by my bank when ValoreBooks confirmed (September 24 2016 transactions were also fraud transactions, and cancelled (Revdex.com case # [redacted]). ValoreBooks once again on October 12, 2016 allowed Fraud transactions against my credit card account (Revdex.com case # [redacted]) thus showing a negative tend of failure to correct discrepancies and allowing money laundering (terrorist actions). I realize Revdex.com can combine cases as related hence referencing original Revdex.com case that I was not satisfied with. As this was repeat poor performance and gross mismanagement on ValoreBooks for the third time, I applied baseball rules of "Strike Three - you are out", and thus also filed a complaint with the Federal Trade Commission (case # [redacted]). I would like reassurances repeat Fraud transactions are not allowed or tolerate by ValoreBooks, and steps they are taking to ratify said situation. In the meantime my Bank will attempt to block all future transactions from my account with said vender. I am debating on contacting military sources with said discrepancies as they could ban all service members/families from using said vendor at peril of non reimbursement for tuition assistance etc.
Regards,
[redacted]
Hello, we sincerely apologize for the inconvenience that you experienced with your sellback order. We have spoken with our bank and unfortunately it appears that you cashed your payment check twice, once via an app on 9/8 and once in person on 9/26. When the bank realized they had made...
payment twice on the same check the duplicate funds were removed from your account. However, please note that the original payment of $76.74 was successfully deposited into your account when you first cashed the check on 9/8 and was not cancelled or removed. If you have any other questions please feel free to contact us directly. Thanks, Valorebooks Customer Support Team
Hello, I am very sorry to hear about the trouble experienced with this order. I have looked into the details of this order and our notes indicate the matter is now settled. After speaking with our representatives the issue was untangled and the consumer was compensated for the item as desired. We...
have called the consumer and he confirmed receipt of payment. If any other questions or concerns present themselves, please email us at [email protected]. Thank You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I will not be satisfied until I have all copies of my books in hand and in the condition I sent them in. I have never sent in a counter-fit copy and that is a lame excuse to throw out there when you blatantly stole. The tracking numbers show they haven't shipped. Another failing company.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. it had been a very big inconvenience for me dealing with this company... And they would not even be courteous and expedite the payment via FedEx or priority overnight mail.I will never use Valore books again. It is too much of a hastle! I am very dissatisfied!!!
Regards,
[redacted]
Hi [redacted], our sincere apologies for any miscommunication around the shipping options that we offer, and that your item was delivered outside of the expedited time frame. We have refunded the shipping cost ($6.95) directly back to the card you used to place the order. Please allow 2 to 3...
business days for this refund to process. For more information about our shipping options, please see here: [redacted]If you have any other questions please feel free to contact us directly.Thanks,Valorebooks Customer Support Team
Hello, we sincerely apologize for any inconvenience you experienced when your order was cancelled by the seller. Please know that we value your business and hope you don’t take your experience with one seller as a reflection of our marketplace as a whole. To make things right, we’d like to...
offer you free upgraded shipping on your next order. Please contact us with this order number when you’re ready to place your new order and we’ll be happy to assist you with redeeming the offer. Thanks, Valorebooks Customer Service Team
[redacted], I apologize for the oversight on our end. We have double checked to ensure your account is now removed from our outstanding rentals. If you receive another notification, although not anticipated, please forward the email to: [email protected] Regards,Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
I just received an email from Valore books stating that they have rejected my sell back on 8/1/2017 through email. And will not honor the payback quote to be deposited into my [redacted] account. This comes after they sent me several emails with a promise date range of payment as well as an email through the Revdex.com with a promise of a book sellback payment date.
Regards,
[redacted]