Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[ I want the payment send to my new address:[redacted] TX [redacted]. The address on Valorebooks address is not updated.]
Regards,
[redacted]
Hello, I am very sorry to hear about the trouble and confusion you experienced with this order. I can see from the details in your account that our team has provided an update surrounding the matter. As our representatives mentioned, our records only show the single charge for $31.26. When a...
duplicate authorization is placed by your bank the transaction simply reverses and never shows as a true charge from Valore. If you're in doubt surrounding the matter, we strongly suggest contacting your financial institution.If you're unable to reach resolution, we are happy to establish a three way call with you. Please email us at [email protected], if further assistance is required. Thank You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have...
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
*
Attached below please see our first attempt to contact you on 8/29/17, the day after you filed the initial complaint. We also unsuccessfully attempted to call the number you provided. As we have previously stated, we are happy to take a look at your orders and resolve any issues as soon as you provide the order numbers you are referencing. Thanks, Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello,I am very sorry to hear about the confusion surrounding your payment. As mentioned by our representatives, the payment has been confirmed as cashed. Attached is the copy of the signed check that was emailed to the consumer. If further assistance is required, please email us at...
Hello, we do sincerely apologize for any confusion about your order and that we were not able to resolve your concerns via our regular customer service channels. Per the communications sent earlier today, we have issued a payment to cover the partial refund that you requested. Please...
feel free to contact us directly using the contact information provided if we may be of any further assistance. Thank you, Valorebooks Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I've attached a document that contains several copies of emails I've received from the customer service department at Valore Books. One email says my shipment was received on April 3 and another says my shipment was received on April 13. So the excuse that "our warehouse is stating to have never received your product." seems highly unlikely since your customer service department is claiming to have received it on two separate occasions. I also received another email that said "If we do not reach a resolution by 5/1, we will go ahead and issue full payment ($38.36) for "[redacted]". Because Valore Books failed to keep their promise of moving the money to [redacted] by May 1, I did not have the available funds I was depending on to pay my [redacted] invoice of $11.43. This was charged to my the debit card associated with the account and caused my account to be overdrawn resulting in a $35 fee. If Valore Books had kept it promise and paid me on time I would not have to pay this extra $35 because the promised $38.36 would have covered my [redacted] invoice and my card would not have been overdrawn. I expect Valore Books to issue me another payment of $35 to cover the overdraft fee that they were the cause off. Please contact me if you need proof of these transactions. The attached document contains emails I've received from Valore Books.[redacted]payment ($38.36) for "[redacted]".
Regards,
[redacted]
Thanks for contacting Valorebooks, we sincerely apologize for the confusion around your returned item. Per our discussion earlier, we have shut down the order to prevent any late fees from being charged and have issued a full refund via [redacted]. Please feel free to contact us directly if...
you have any other questions, and our apologies again! Thanks, Valorebooks Customer Support Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: Ok, After reviewing the response, it appears there is blame to place on both sides of the transaction. I made a mistake, thinking the item sold to me from valore was the actual book when in fact it was the access card tied in with the book (I forgot about even buying that until I read that response). Just for information, this was a complete error on my part and I had no intention of trying to make money off the book in returning it as a sell back for the card. In fact, I would have made more money if I just put it on [redacted]. I apologize to valore for this mistake on my part. In light of that mistake, I still feel valore was in error in not informing me that I had made this mistake and sent the book back for a transaction for a card and then turning around and sending my book into the publisher unbeknown to me. IF the book was a counterfiet I had no knowledge of this fact, and I never created it as I had only taken a speech class and purchased the book online for it (Now I can't remember from where since it wasn't valore). I'm way to busy in my life to sit around being a part time book binder and I actually found the information in the book usefull so I would rather have it back. I would accept the refund for the card amount as a way to make amends for the cost of the lost book.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted], looking at your order history you have placed thousands of orders with us over the past several years using at least 30 different names, and at least 15 different email addresses. Additionally, it appears that you are associated with [redacted] Books, a corporation registered in...
Minnesota, and apparently engaged in the resale of used textbooks. This is a violation of our policies, please see here: [redacted]-. We have repeatedly asked that you create a merchant liquidation account if you wish to run arbitrage through our marketplace. Furthermore, you have sent us a number of textbooks that have been flagged as potentially counterfeit and were forwarded to the relevant publishers, who confirmed that the items violated their copyrights. Please note our policy on suspected counterfeits here: [redacted]-.We are making a one-time exception for the items you referenced, 31 copies of ISBN [redacted] to be returned to you at your [redacted] address, per USPS tracking [redacted] and [redacted]. These items should arrive in the next 10 to 15 business days. Please note that we are not willing to allow any other exceptions for your orders. If you continue to send in items that appear to be counterfeit, or violate any of our other marketplace policies, you may be permanently banned from our marketplace.Thank you,Valorebooks Customer Support Team
Hello, We have spoken with the consumer of this order surrounding this matter. From our conversation, we have resolved the complaint to satisfaction. If anything is missed or further assistance is required, please email us at: [email protected]. Thank You!ValoreBooks Customer Service
Hello [redacted],I am very sorry to hear about the trouble and inconvenience this issue has caused you. However, no rentals are guaranteed to come with supplemental materials. This is because our rentals have been used previously by other students. Unfortunately, certain textbook features (like access...
codes) are only good for a single use. Sometimes the title of the book may state that supplemental materials are included, but this is only true for purchases and not rentals. We, as a company, can’t legally change the title to say supplemental materials aren’t included. We do specify in our FAQ's (link below) that these codes aren't included.http://help.valorebooks.com/support/solutions/articles/5000588125-what-...⇄ this point, we would be happy to issue a refund for the item when it reaches our warehouse. Because 30 days have elapsed from when the order is placed, please email us to [email protected] when your item is checked in.Your prepaid label will be available on 9/12/15.Again, I apologize for any inconvenience this has caused you.Sincerely,Customer Service
Hello,I am very sorry to hear about your missing payment. I can see that the matter has been resolved by our support team. As promised, your funds were issued into [redacted] on 1/15/16. The [redacted] transaction Id we have associated with the transaction is: [redacted]. If you have trouble locating...
the fund, please provide the unique transaction ID to [redacted], they will be able to help with this. If other concerns or questions arise for this order, or any other Valore order, please contact us. Best Regards,Customer Service
Hi, we sincerely apologize for the inconvenience you experienced with your order. Per your request we have fully refunded the item in question and issued a supplemental payment to reimburse your out of pocket return expenses. If we can be of any other assistance or if you have any other...
questions, please feel free to contact us directly! Thanks, Valor[redacted]s Customer Support Team
Hi [redacted], our apologies for any miscommunication about your sellback item, "[redacted] of [redacted]." Unfortunately it was determined to exhibit characteristics that indicated it was a counterfeit copy and we sent if to the relevant publisher for inspection per our policies. In...
consideration of the confusion, we are happy to issue a one time payment for this item ($85.70) to the address we have on file ([redacted]). Please allow 7 to 10 business days to receive your payment via standard [redacted] media mail. Please also note that if you sent in any other items that are determined to be counterfeit they will be confiscated and sent to the publisher for inspection, and we will not be able to issue any payments for those items. For more information you can read our counterfeit policy here: [redacted]-. Thanks, Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
[I wouldn't accept the current statement about the service. I don't know about the policy the response has been mentioned for sellback service. instead, I find some email document about my previous sellback request. In the attached documents, I have included the previous email statement about sellback service. I haven't received an email to indicate how to send the books back. I also didn't receive those book back from valorebook after that. Therefore, I would like to request a refund for these books.]
Regards,
[redacted]
Hello!I sincerely apologize for the trouble and inconvenience this mix has caused you. I've looked into the details of your account which show the matter has been ameliorated by our team. If you require further assistance, please email us at [email protected]. Thank You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Well, I do understand that this firm wants to pay me exactly. However, I have not yet received my check worth of $90.64. Plus I also asked to pay me in form of $30.00 gift card due to long wait and sudden breach of the deal. I should at least get my check as well as $30 worth of gift card or for future credit.Thanks!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[ I want the payment send to my new address:[redacted] TX [redacted]. The address on Valorebooks address is not updated.]
Regards,
[redacted]
Hello, I am very sorry to hear about the trouble and confusion you experienced with this order. I can see from the details in your account that our team has provided an update surrounding the matter. As our representatives mentioned, our records only show the single charge for $31.26. When a...
duplicate authorization is placed by your bank the transaction simply reverses and never shows as a true charge from Valore. If you're in doubt surrounding the matter, we strongly suggest contacting your financial institution.If you're unable to reach resolution, we are happy to establish a three way call with you. Please email us at [email protected], if further assistance is required. Thank You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have...
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
*
Attached below please see our first attempt to contact you on 8/29/17, the day after you filed the initial complaint. We also unsuccessfully attempted to call the number you provided. As we have previously stated, we are happy to take a look at your orders and resolve any issues as soon as you provide the order numbers you are referencing. Thanks, Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello,I am very sorry to hear about the confusion surrounding your payment. As mentioned by our representatives, the payment has been confirmed as cashed. Attached is the copy of the signed check that was emailed to the consumer. If further assistance is required, please email us at...
[email protected] You!Customer Service
Hello, we do sincerely apologize for any confusion about your order and that we were not able to resolve your concerns via our regular customer service channels. Per the communications sent earlier today, we have issued a payment to cover the partial refund that you requested. Please...
feel free to contact us directly using the contact information provided if we may be of any further assistance. Thank you, Valorebooks Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I've attached a document that contains several copies of emails I've received from the customer service department at Valore Books. One email says my shipment was received on April 3 and another says my shipment was received on April 13. So the excuse that "our warehouse is stating to have never received your product." seems highly unlikely since your customer service department is claiming to have received it on two separate occasions. I also received another email that said "If we do not reach a resolution by 5/1, we will go ahead and issue full payment ($38.36) for "[redacted]". Because Valore Books failed to keep their promise of moving the money to [redacted] by May 1, I did not have the available funds I was depending on to pay my [redacted] invoice of $11.43. This was charged to my the debit card associated with the account and caused my account to be overdrawn resulting in a $35 fee. If Valore Books had kept it promise and paid me on time I would not have to pay this extra $35 because the promised $38.36 would have covered my [redacted] invoice and my card would not have been overdrawn. I expect Valore Books to issue me another payment of $35 to cover the overdraft fee that they were the cause off. Please contact me if you need proof of these transactions. The attached document contains emails I've received from Valore Books.[redacted]payment ($38.36) for "[redacted]".
Regards,
[redacted]
Thanks for contacting Valorebooks, we sincerely apologize for the confusion around your returned item. Per our discussion earlier, we have shut down the order to prevent any late fees from being charged and have issued a full refund via [redacted]. Please feel free to contact us directly if...
you have any other questions, and our apologies again! Thanks, Valorebooks Customer Support Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: Ok, After reviewing the response, it appears there is blame to place on both sides of the transaction. I made a mistake, thinking the item sold to me from valore was the actual book when in fact it was the access card tied in with the book (I forgot about even buying that until I read that response). Just for information, this was a complete error on my part and I had no intention of trying to make money off the book in returning it as a sell back for the card. In fact, I would have made more money if I just put it on [redacted]. I apologize to valore for this mistake on my part. In light of that mistake, I still feel valore was in error in not informing me that I had made this mistake and sent the book back for a transaction for a card and then turning around and sending my book into the publisher unbeknown to me. IF the book was a counterfiet I had no knowledge of this fact, and I never created it as I had only taken a speech class and purchased the book online for it (Now I can't remember from where since it wasn't valore). I'm way to busy in my life to sit around being a part time book binder and I actually found the information in the book usefull so I would rather have it back. I would accept the refund for the card amount as a way to make amends for the cost of the lost book.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted], looking at your order history you have placed thousands of orders with us over the past several years using at least 30 different names, and at least 15 different email addresses. Additionally, it appears that you are associated with [redacted] Books, a corporation registered in...
Minnesota, and apparently engaged in the resale of used textbooks. This is a violation of our policies, please see here: [redacted]-. We have repeatedly asked that you create a merchant liquidation account if you wish to run arbitrage through our marketplace. Furthermore, you have sent us a number of textbooks that have been flagged as potentially counterfeit and were forwarded to the relevant publishers, who confirmed that the items violated their copyrights. Please note our policy on suspected counterfeits here: [redacted]-.We are making a one-time exception for the items you referenced, 31 copies of ISBN [redacted] to be returned to you at your [redacted] address, per USPS tracking [redacted] and [redacted]. These items should arrive in the next 10 to 15 business days. Please note that we are not willing to allow any other exceptions for your orders. If you continue to send in items that appear to be counterfeit, or violate any of our other marketplace policies, you may be permanently banned from our marketplace.Thank you,Valorebooks Customer Support Team
Hello, We have spoken with the consumer of this order surrounding this matter. From our conversation, we have resolved the complaint to satisfaction. If anything is missed or further assistance is required, please email us at: [email protected]. Thank You!ValoreBooks Customer Service
Hello [redacted],I am very sorry to hear about the trouble and inconvenience this issue has caused you. However, no rentals are guaranteed to come with supplemental materials. This is because our rentals have been used previously by other students. Unfortunately, certain textbook features (like access...
codes) are only good for a single use. Sometimes the title of the book may state that supplemental materials are included, but this is only true for purchases and not rentals. We, as a company, can’t legally change the title to say supplemental materials aren’t included. We do specify in our FAQ's (link below) that these codes aren't included.http://help.valorebooks.com/support/solutions/articles/5000588125-what-...⇄ this point, we would be happy to issue a refund for the item when it reaches our warehouse. Because 30 days have elapsed from when the order is placed, please email us to [email protected] when your item is checked in.Your prepaid label will be available on 9/12/15.Again, I apologize for any inconvenience this has caused you.Sincerely,Customer Service
Hello,I am very sorry to hear about your missing payment. I can see that the matter has been resolved by our support team. As promised, your funds were issued into [redacted] on 1/15/16. The [redacted] transaction Id we have associated with the transaction is: [redacted]. If you have trouble locating...
the fund, please provide the unique transaction ID to [redacted], they will be able to help with this. If other concerns or questions arise for this order, or any other Valore order, please contact us. Best Regards,Customer Service
Hi, we sincerely apologize for the inconvenience you experienced with your order. Per your request we have fully refunded the item in question and issued a supplemental payment to reimburse your out of pocket return expenses. If we can be of any other assistance or if you have any other...
questions, please feel free to contact us directly! Thanks, Valor[redacted]s Customer Support Team
Hi [redacted], our apologies for any miscommunication about your sellback item, "[redacted] of [redacted]." Unfortunately it was determined to exhibit characteristics that indicated it was a counterfeit copy and we sent if to the relevant publisher for inspection per our policies. In...
consideration of the confusion, we are happy to issue a one time payment for this item ($85.70) to the address we have on file ([redacted]). Please allow 7 to 10 business days to receive your payment via standard [redacted] media mail. Please also note that if you sent in any other items that are determined to be counterfeit they will be confiscated and sent to the publisher for inspection, and we will not be able to issue any payments for those items. For more information you can read our counterfeit policy here: [redacted]-. Thanks, Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
[I wouldn't accept the current statement about the service. I don't know about the policy the response has been mentioned for sellback service. instead, I find some email document about my previous sellback request. In the attached documents, I have included the previous email statement about sellback service. I haven't received an email to indicate how to send the books back. I also didn't receive those book back from valorebook after that. Therefore, I would like to request a refund for these books.]
Regards,
[redacted]
Hello!I sincerely apologize for the trouble and inconvenience this mix has caused you. I've looked into the details of your account which show the matter has been ameliorated by our team. If you require further assistance, please email us at [email protected]. Thank You!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Well, I do understand that this firm wants to pay me exactly. However, I have not yet received my check worth of $90.64. Plus I also asked to pay me in form of $30.00 gift card due to long wait and sudden breach of the deal. I should at least get my check as well as $30 worth of gift card or for future credit.Thanks!
Regards,
[redacted]