Hello,I am very sorry to hear about your dissatisfaction with this orderI have looked into the pertinent details and it appears as though your complaint has been resolved by our representativeOur records indicate a check was mailed to you on 4/6/for the unprocessed item totaling $ Your rejected item was also shipped back from our warehouse via [redacted] ( [redacted] ) and delivered to your home in NJIf these details do not sound correct or if you have any other concerns, please email us at [redacted] Thank You!Customer Service?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hello, I am very sorry to hear about the trouble and confusion you experienced with this orderI can see from the details in your account that our team has provided an update surrounding the matterAs our representatives mentioned, our records only show the single charge for $When a duplicate authorization is placed by your bank the transaction simply reverses and never shows as a true charge from ValoreIf you're in doubt surrounding the matter, we strongly suggest contacting your financial institution.If you're unable to reach resolution, we are happy to establish a three way call with youPlease email us at [email protected], if further assistance is requiredThank You!Customer Service
Hi ***, we're sorry you don't accept our response, but unfortunately our policies are very clear in this situation and were explained to you per the correspondence attached above If you can provide tracking information showing that the book was returned then we will be happy to review Thanks, Valorebooks Customer Support Team
Hi [redacted] , our apologies for the difficulty cashing your payment check! Per our correspondence yesterday, we have already reissued payment and it is currently in transit to you now Please feel free to contact us directly if you have any other questions.Thank you, Valorebooks Customer Support Team
Hello,I sincerely apologize for the inconvenience this delay may have caused youI looked into the details of your order and they are marked as "paid" as of 6/2/The funds were deposited into the PayPal account you requested at checkout [redacted] If you did not receive these funds, please email us at [redacted] .Thank You!Customer Service Department
I filed a complaint with you the Revdex.combecause I spoke to a customer service rep that told me that I would not get my money backI just received an email that they will return my money so the issue has been resolved thank you
Attached below please see our first attempt to contact you on 8/29/17, the day after you filed the initial complaint We also unsuccessfully attempted to call the number you provided As we have previously stated, we are happy to take a look at your orders and resolve any issues as soon as you provide the order numbers you are referencingThanks, Valorebooks Customer Support Team
Hello,Thank you for taking the time to speak with us about this complaintOnce again, I sincerely apologize for the trouble this missing payment has caused youAs discussed, we are having the check issued on 7/13/reissued and sent to you via Priority MailAn email will be sent by our team no later than 10/12/with the pertinent tracking number for you checkIf you have any question in the interim please call or simply reply to the email sent todayWe truly appreciate your patience and understanding with the matter.Thank You!Customer Service
Hi [redacted] ,Our apologies for the delay in receiving payment! You daughter has requested this payment be reissued several different times to several different addresses, but they all keep getting returned to us as "Insufficient Address." Per our correspondence last week, we have reissued payment again to [redacted] Checks typically take to days to arrive via standard [redacted] media mail Please let us know if you have still not received payment in that time frame Thanks,Valorebooks Customer Support Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [ I want the payment send to my new address: [redacted] ***, [redacted] ***, [redacted] TX ***The address on Valorebooks address is not updated.] Regards, [redacted] ***
Hello, Once again, I am very sorry about the trouble this has causedAs discussed during our phone call, your account is settled and no further action is requiredIf you have any other questions, please email us immediatelySincerely, Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below PROS: I concur that ValoreBooks.com correspondence superior to last two attempts in communication (much more friendly and understanding during this third complaint)CONS: ValoreBooks recently apologized for Fraud transaction as having not cancelled subscription from original complaint (Revdex.com case # [redacted] from 5/21/2016) Alas, ValoreBooks also failed to cancel said subscription in September when they were contacted by my bank when ValoreBooks confirmed (September transactions were also fraud transactions, and cancelled (Revdex.com case # [redacted] ) ValoreBooks once again on October 12, allowed Fraud transactions against my credit card account (Revdex.com case # [redacted] ) thus showing a negative tend of failure to correct discrepancies and allowing money laundering (terrorist actions) I realize Revdex.com can combine cases as related hence referencing original Revdex.com case that I was not satisfied with As this was repeat poor performance and gross mismanagement on ValoreBooks for the third time, I applied baseball rules of "Strike Three - you are out", and thus also filed a complaint with the Federal Trade Commission (case # [redacted] )I would like reassurances repeat Fraud transactions are not allowed or tolerate by ValoreBooks, and steps they are taking to ratify said situation In the meantime my Bank will attempt to block all future transactions from my account with said vender I am debating on contacting military sources with said discrepancies as they could ban all service members/families from using said vendor at peril of non reimbursement for tuition assistance etc Regards, [redacted]
Hello, I am very sorry for the trouble this mix up may have caused youAfter reviewing the detail in your account, I can see that your item has been successfully refunded and a check is in transit to you to cover the shipping costI can see here that the notes for your rental specify "Notes: Supplemental materials (access codes, DVDs, etc.) are not guaranteed with this book."This not was left as an ancillary method to make you aware that the title was incorrect and the book did not include the supplemental materialsOur website policies also outline that "used" item do not come with extra materialsBecause most rentals are "used" it is an industry standard to not promise these materialshttp://help.valorebooks.com/support/solutions/articles/5000588125-what-...⇄ have any further questions or concerns, please email us directly to [email protected] Regards,Customer Service Department
Hello, I am very sorry to hear about the trouble you're facing with this orderI can see that the initial payment issued on 12/17/must have been lost by ***Because of this our team has resent your check and upgraded postage to Priority MailThe check has now left our city and will deliver to you within the next few daysIf you wish to monitor the progress, please visit ***.comYour tracking number is [redacted] If you have any further concerns or questions we can answer, please email us to: [email protected] Regards, Customer Service
Hello, We are very sorry to hear about the trouble you have experienced with your orderAs an organization it is always our goal to deliver in a timely fashion and we're very sorry about the lost paymentsAs mentioned in our conversation, the payment never made it back to our office as "undeliverable" although it never reached your homeThe new payment issued to you is now in transit and can be tracked via ***.comThe tracking number on your payment is [redacted] and has already departed Boston,MAIf you have any further questions or concerns, please email us at: [email protected] Regards,Customer Service Department
Hello, we sincerely apologize for the inconvenience that you experienced with your sellback order We have spoken with our bank and unfortunately it appears that you cashed your payment check twice, once via an app on 9/and once in person on 9/ When the bank realized they had made payment twice on the same check the duplicate funds were removed from your accountHowever, please note that the original payment of $was successfully deposited into your account when you first cashed the check on 9/and was not cancelled or removed If you have any other questions please feel free to contact us directly Thanks, Valorebooks Customer Support Team
Thanks for contacting Valorebooks, we sincerely apologize for the confusion around your returned item Per our discussion earlier, we have shut down the order to prevent any late fees from being charged and have issued a full refund via [redacted] Please feel free to contact us directly if you have any other questions, and our apologies again! Thanks, Valorebooks Customer Support Team
Hello,I am very to hear about the trouble and confusion you experienced with your rental returnsI have looked into your account and can see that this issue has been resolved by our representativesOur records show that you shipped this rental along with the other items you rented from usYour account has been marked as closed and fees debited have been reimbursedIf you have any other questions or concerns surrounding this order, please email us at [redacted] Thank You!Customer Service
Revdex.com: I will not be satisfied until I have all copies of my books in hand and in the condition I sent them inI have never sent in a counter-fit copy and that is a lame excuse to throw out there when you blatantly stoleThe tracking numbers show they haven't shippedAnother failing company I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
Hello,I am very sorry to hear about your dissatisfaction with this orderI have looked into the pertinent details and it appears as though your complaint has been resolved by our representativeOur records indicate a check was mailed to you on 4/6/for the unprocessed item totaling $ Your rejected item was also shipped back from our warehouse via [redacted] ( [redacted] ) and delivered to your home in NJIf these details do not sound correct or if you have any other concerns, please email us at [redacted] Thank You!Customer Service?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hello, I am very sorry to hear about the trouble and confusion you experienced with this orderI can see from the details in your account that our team has provided an update surrounding the matterAs our representatives mentioned, our records only show the single charge for $When a duplicate authorization is placed by your bank the transaction simply reverses and never shows as a true charge from ValoreIf you're in doubt surrounding the matter, we strongly suggest contacting your financial institution.If you're unable to reach resolution, we are happy to establish a three way call with youPlease email us at [email protected], if further assistance is requiredThank You!Customer Service
Hi ***, we're sorry you don't accept our response, but unfortunately our policies are very clear in this situation and were explained to you per the correspondence attached above If you can provide tracking information showing that the book was returned then we will be happy to review Thanks, Valorebooks Customer Support Team
Hi [redacted] , our apologies for the difficulty cashing your payment check! Per our correspondence yesterday, we have already reissued payment and it is currently in transit to you now Please feel free to contact us directly if you have any other questions.Thank you, Valorebooks Customer Support Team
Hello,I sincerely apologize for the inconvenience this delay may have caused youI looked into the details of your order and they are marked as "paid" as of 6/2/The funds were deposited into the PayPal account you requested at checkout [redacted] If you did not receive these funds, please email us at [redacted] .Thank You!Customer Service Department
I filed a complaint with you the Revdex.combecause I spoke to a customer service rep that told me that I would not get my money backI just received an email that they will return my money so the issue has been resolved thank you
Attached below please see our first attempt to contact you on 8/29/17, the day after you filed the initial complaint We also unsuccessfully attempted to call the number you provided As we have previously stated, we are happy to take a look at your orders and resolve any issues as soon as you provide the order numbers you are referencingThanks, Valorebooks Customer Support Team
Hello,Thank you for taking the time to speak with us about this complaintOnce again, I sincerely apologize for the trouble this missing payment has caused youAs discussed, we are having the check issued on 7/13/reissued and sent to you via Priority MailAn email will be sent by our team no later than 10/12/with the pertinent tracking number for you checkIf you have any question in the interim please call or simply reply to the email sent todayWe truly appreciate your patience and understanding with the matter.Thank You!Customer Service
Hi [redacted] ,Our apologies for the delay in receiving payment! You daughter has requested this payment be reissued several different times to several different addresses, but they all keep getting returned to us as "Insufficient Address." Per our correspondence last week, we have reissued payment again to [redacted] Checks typically take to days to arrive via standard [redacted] media mail Please let us know if you have still not received payment in that time frame Thanks,Valorebooks Customer Support Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [ I want the payment send to my new address: [redacted] ***, [redacted] ***, [redacted] TX ***The address on Valorebooks address is not updated.] Regards, [redacted] ***
Hello, Once again, I am very sorry about the trouble this has causedAs discussed during our phone call, your account is settled and no further action is requiredIf you have any other questions, please email us immediatelySincerely, Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below PROS: I concur that ValoreBooks.com correspondence superior to last two attempts in communication (much more friendly and understanding during this third complaint)CONS: ValoreBooks recently apologized for Fraud transaction as having not cancelled subscription from original complaint (Revdex.com case # [redacted] from 5/21/2016) Alas, ValoreBooks also failed to cancel said subscription in September when they were contacted by my bank when ValoreBooks confirmed (September transactions were also fraud transactions, and cancelled (Revdex.com case # [redacted] ) ValoreBooks once again on October 12, allowed Fraud transactions against my credit card account (Revdex.com case # [redacted] ) thus showing a negative tend of failure to correct discrepancies and allowing money laundering (terrorist actions) I realize Revdex.com can combine cases as related hence referencing original Revdex.com case that I was not satisfied with As this was repeat poor performance and gross mismanagement on ValoreBooks for the third time, I applied baseball rules of "Strike Three - you are out", and thus also filed a complaint with the Federal Trade Commission (case # [redacted] )I would like reassurances repeat Fraud transactions are not allowed or tolerate by ValoreBooks, and steps they are taking to ratify said situation In the meantime my Bank will attempt to block all future transactions from my account with said vender I am debating on contacting military sources with said discrepancies as they could ban all service members/families from using said vendor at peril of non reimbursement for tuition assistance etc Regards, [redacted]
Hello, I am very sorry for the trouble this mix up may have caused youAfter reviewing the detail in your account, I can see that your item has been successfully refunded and a check is in transit to you to cover the shipping costI can see here that the notes for your rental specify "Notes: Supplemental materials (access codes, DVDs, etc.) are not guaranteed with this book."This not was left as an ancillary method to make you aware that the title was incorrect and the book did not include the supplemental materialsOur website policies also outline that "used" item do not come with extra materialsBecause most rentals are "used" it is an industry standard to not promise these materialshttp://help.valorebooks.com/support/solutions/articles/5000588125-what-...⇄ have any further questions or concerns, please email us directly to [email protected] Regards,Customer Service Department
Hello, I am very sorry to hear about the trouble you're facing with this orderI can see that the initial payment issued on 12/17/must have been lost by ***Because of this our team has resent your check and upgraded postage to Priority MailThe check has now left our city and will deliver to you within the next few daysIf you wish to monitor the progress, please visit ***.comYour tracking number is [redacted] If you have any further concerns or questions we can answer, please email us to: [email protected] Regards, Customer Service
Hello, We are very sorry to hear about the trouble you have experienced with your orderAs an organization it is always our goal to deliver in a timely fashion and we're very sorry about the lost paymentsAs mentioned in our conversation, the payment never made it back to our office as "undeliverable" although it never reached your homeThe new payment issued to you is now in transit and can be tracked via ***.comThe tracking number on your payment is [redacted] and has already departed Boston,MAIf you have any further questions or concerns, please email us at: [email protected] Regards,Customer Service Department
Hello, we sincerely apologize for the inconvenience that you experienced with your sellback order We have spoken with our bank and unfortunately it appears that you cashed your payment check twice, once via an app on 9/and once in person on 9/ When the bank realized they had made payment twice on the same check the duplicate funds were removed from your accountHowever, please note that the original payment of $was successfully deposited into your account when you first cashed the check on 9/and was not cancelled or removed If you have any other questions please feel free to contact us directly Thanks, Valorebooks Customer Support Team
Thanks for contacting Valorebooks, we sincerely apologize for the confusion around your returned item Per our discussion earlier, we have shut down the order to prevent any late fees from being charged and have issued a full refund via [redacted] Please feel free to contact us directly if you have any other questions, and our apologies again! Thanks, Valorebooks Customer Support Team
Hello,I am very to hear about the trouble and confusion you experienced with your rental returnsI have looked into your account and can see that this issue has been resolved by our representativesOur records show that you shipped this rental along with the other items you rented from usYour account has been marked as closed and fees debited have been reimbursedIf you have any other questions or concerns surrounding this order, please email us at [redacted] Thank You!Customer Service
Revdex.com: I will not be satisfied until I have all copies of my books in hand and in the condition I sent them inI have never sent in a counter-fit copy and that is a lame excuse to throw out there when you blatantly stoleThe tracking numbers show they haven't shippedAnother failing company I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***