Once again, I sincerely apologize for the trouble this shipping error has causedIt looks as though your order was placed on 4/3/and erroneously marked as delivered on 4/13/Because your payment is dependent of us receiving and evaluating the product we've assumed the item as "good" and issued paymentIf your order would not have been lost by *** it is possible your item may not have met policy standards to be paidI understand your position in this matter but unfortunately we cannot cover the fees assessed by *** due to insufficient funds
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I received the following message from the business eight days ago: "If you are willing to ship them in to us directly, I will provide you with a labelAll you need to do is repackage the ISBNs and attach the labelIt will ship to us, and we will reevalute the itemsPlease let me know how you would like to proceed." I then told them that we would try this again if they would send the shipping label I have not yet received the label Also, as part of this process, I don't know if the original contract will be honored until they review the shipment I would like to keep this matter open until that time
Regards,
*** ***
Hello,I am very sorry to hear about the trouble this delay has caused youOur notes state that your order was processed and checks have been mailed to your homeOur representatives have attempted to call to confirm if payment has been delivered or if additional steps may need to be takenIf you
have not yet received your funds, please email us at ***.Thank You!Customer Service
Hi ***, we apologize for any confusion, but you never returned the book that you rented from us last May and were charged a late fee and eventually the full replacement cost of the item. You authorized us to debit your account in this situation per the underlying rental agreement, which you
cannot unilaterally revoke. You were charged a late fee of $on 10/(which is deducted from the total replacement cost of the item), and the remainder of the replacement cost on 10/28. If you please review the attached correspondence we clearly explained the timeline and process to you. We're very sorry that you were charged an overdraft fee by your bank, but it is was your responsibility to return the item at the end of the rental period or else cover the cost of the replacement. If you can provide tracking showing that you returned your item to the correct location we are happy to review it, but unfortunately we cannot refund the fees that were charged at this time, we apologize for any inconvenience that this may cause. Thanks, Valorebooks Customer Support Team
Hello,I sincerely apologize for the unfortunate scenario that has transpired with your paymentWe have opened up an investigation with our financial institution (*** *** ***) which is currently still ongoingThe case is quite peculiar and we never anticipated for the investigation to take
this longBecause we have not reached a conclusion we have once again forced paid you the amount specifiedYour payment was sent via USPS Priority Mail to the address we have on fileYou can monitor your checks progress on USPS.com (tracking #***)If you have any questions or concerns about this order, please email us at ***.Thank You!Customer Service ?
Hello,I sincerely apologize for the trouble and inconvenience this delay has caused youAs discussed during our phone conversation we are actively working with *** to determine why the refund was not processedBecause of the strange status of your refund, we moved forward with issuing a check
for the total owedI appreciate your patience and cooperation during the processing and transit of your check deliveringThank You,Customer Service
Hello, we sincerely apologize that your item was delivered back to you in that condition, items can sometime be damaged in transit but this is obviously not your fault Per our discussion earlier today we are happy to validate your original quote Please feel free to contact us directly
using the contact information provided if you have any other questions, we are always happy to help.Thanks,Valorebooks Customer Service
Hi [redacted], Our sincere apologies for the inconvenience with your order, it does look like it took longer than average to reach our warehouse from Hawaii. We received it on 4/28 and a payment of $139.56 was issued to your [redacted] account on 5/4. We have also issued a supplemental...
payment of $18.16 to the same account today, in order to honor the full value of the original quote. The supplemental payment will hit your [redacted] account in the next 2 to 3 business days. Please let us know if you have any other questions. Thanks!Valorebooks Customer Support Team
Hello, We are very sorry to hear about the trouble you are facing. As explained by our representatives, we cannot issue a refund for the transaction as requested. We encourage you to continue to work with your financial institution on this matter. You will need to submit a "stolen credit card claim"...
with them and they'll relay details to us. Someone on our team will reply to your financial institution with the details they require to assist their investigation. Thank You!Customer Service
Hello,I sincerely apologize for the level of frustration and any inconvenience this issue may have caused you. I have read through the communication with our representatives and payment has been issued as promised to the consumer. Our finance department has submitted a second payment of $298.91 as...
of 6/30/2015. The unique transaction ID we have for the supplemental payment is [redacted]. If any other questions or concerns surface surrounding this matter, please email us at [email protected] You!Customer Service?
Hello, I am very sorry to hear about the trouble you're facing with this order. I can see that the initial payment issued on 12/17/15 must have been lost by [redacted]. Because of this our team has resent your check and upgraded postage to Priority Mail. The check has now left our city and will...
deliver to you within the next few days. If you wish to monitor the progress, please visit [redacted].com. Your tracking number is [redacted]. If you have any further concerns or questions we can answer, please email us to: [email protected]. Best Regards, Customer Service
Hi [redacted], our apologies for the difficulty cashing your payment check! Per our correspondence yesterday, we have already reissued payment and it is currently in transit to you now. Please feel free to contact us directly if you have any other questions.Thank you, Valorebooks Customer...
Revdex.com:
I have reviewed the response submitted by the...
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Thank you for contacting Valorebooks, we sincerely apologize that you received an incomplete volume. Per the email we sent earlier today, we have provided a prepaid return label and issued a full refund check to your address. Please allow 7 to 10 business days for this payment to reach...
you, and don't hesitate to let us know if you have any other questions! Thanks, Valorebooks Customer Support Team
Hello, unfortunately your items were rejected from our sellback program and were never requested to be returned back to you. Rejected items that are not requested back within 14 days are recycled per the policies stated on our website. Due to the length of time that has elapsed since...
your items were rejected, we are not able to return them at this time. Our sincere apologies for the inconvenience. Thanks, Valorebooks Customer Support Team
Hello,I am very sorry to hear about the failed return of your rejected items. I looked into the order details and it appears as though we received your request for return 3 months after the items were not accepted. Please be aware that we hold all of our returns to a strict 30 day return request...
time frame. Because you were not informed of this when you contacted us, we will issue your payment at the quoted value. Your check has been mailed via USPS Priority Mail to the address we have on file. You may monitor the progress on [redacted] with tracking # [redacted]. If you have any other questions or concerns regarding this order, please email us at [email protected] You!Customer Service
Hi [redacted],Please see the attached screenshot of your daughter requested a check in the amount of $127.34 reissued to her [redacted] address back on 9/5/17. I'm happy to pull the rest of her reissue requests as well.The total amount approved amount for the order was $127.34. There were a number of items in the order that were either not received or rejected for "Excessive Underlining" or "Not for Resale," meaning they were evaluation or library copies. Your daughter was notified of the rejections when they occurred but never requested these items to be returned. These rejected items have been subsequently recycled per our policies. We will not issue payment for items not received or that are rejected. Please find our policies around rejected items here: [redacted]Thank you,Valorebooks Customer Support Team
Hello,I sincerely apologize for the extended amount of time you had to wait for a resolution. We are currently investigating a method we may implement to allow exception refunds to be sent via [redacted]. Because of the urgency of you obtaining your payment, we upgraded your shipping to Priority Mail....
Our records indicate the payment delivered 6/2/2015 via [redacted]. Once again, I sincerely apologize for the trouble this caused and hope you do not take this as a reflection of our company as a whole. If you have any other questions or concerns about your order, please email us at [redacted]Thank You!Customer Service
Again, we are very sorry about your situation, but since we never received any extra items included in your rental return we don't have anything to send back to you.
Hello, Once again, I am very sorry about the trouble this has caused. As discussed during our phone call, your account is settled and no further action is required. If you have any other questions, please email us immediately. Sincerely, Customer Service
Once again, I sincerely apologize for the trouble this shipping error has causedIt looks as though your order was placed on 4/3/and erroneously marked as delivered on 4/13/Because your payment is dependent of us receiving and evaluating the product we've assumed the item as "good" and issued paymentIf your order would not have been lost by *** it is possible your item may not have met policy standards to be paidI understand your position in this matter but unfortunately we cannot cover the fees assessed by *** due to insufficient funds
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I received the following message from the business eight days ago: "If you are willing to ship them in to us directly, I will provide you with a labelAll you need to do is repackage the ISBNs and attach the labelIt will ship to us, and we will reevalute the itemsPlease let me know how you would like to proceed." I then told them that we would try this again if they would send the shipping label I have not yet received the label Also, as part of this process, I don't know if the original contract will be honored until they review the shipment I would like to keep this matter open until that time
Regards,
*** ***
Hello,I am very sorry to hear about the trouble this delay has caused youOur notes state that your order was processed and checks have been mailed to your homeOur representatives have attempted to call to confirm if payment has been delivered or if additional steps may need to be takenIf you
have not yet received your funds, please email us at ***.Thank You!Customer Service
Hi ***, we apologize for any confusion, but you never returned the book that you rented from us last May and were charged a late fee and eventually the full replacement cost of the item. You authorized us to debit your account in this situation per the underlying rental agreement, which you
cannot unilaterally revoke. You were charged a late fee of $on 10/(which is deducted from the total replacement cost of the item), and the remainder of the replacement cost on 10/28. If you please review the attached correspondence we clearly explained the timeline and process to you. We're very sorry that you were charged an overdraft fee by your bank, but it is was your responsibility to return the item at the end of the rental period or else cover the cost of the replacement. If you can provide tracking showing that you returned your item to the correct location we are happy to review it, but unfortunately we cannot refund the fees that were charged at this time, we apologize for any inconvenience that this may cause. Thanks, Valorebooks Customer Support Team
Hello,I sincerely apologize for the unfortunate scenario that has transpired with your paymentWe have opened up an investigation with our financial institution (*** *** ***) which is currently still ongoingThe case is quite peculiar and we never anticipated for the investigation to take
this longBecause we have not reached a conclusion we have once again forced paid you the amount specifiedYour payment was sent via USPS Priority Mail to the address we have on fileYou can monitor your checks progress on USPS.com (tracking #***)If you have any questions or concerns about this order, please email us at ***.Thank You!Customer Service ?
Hello,I sincerely apologize for the trouble and inconvenience this delay has caused youAs discussed during our phone conversation we are actively working with *** to determine why the refund was not processedBecause of the strange status of your refund, we moved forward with issuing a check
for the total owedI appreciate your patience and cooperation during the processing and transit of your check deliveringThank You,Customer Service
Hello, we sincerely apologize that your item was delivered back to you in that condition, items can sometime be damaged in transit but this is obviously not your fault Per our discussion earlier today we are happy to validate your original quote Please feel free to contact us directly
using the contact information provided if you have any other questions, we are always happy to help.Thanks,Valorebooks Customer Service
Hi [redacted], Our sincere apologies for the inconvenience with your order, it does look like it took longer than average to reach our warehouse from Hawaii. We received it on 4/28 and a payment of $139.56 was issued to your [redacted] account on 5/4. We have also issued a supplemental...
payment of $18.16 to the same account today, in order to honor the full value of the original quote. The supplemental payment will hit your [redacted] account in the next 2 to 3 business days. Please let us know if you have any other questions. Thanks!Valorebooks Customer Support Team
Hello, We are very sorry to hear about the trouble you are facing. As explained by our representatives, we cannot issue a refund for the transaction as requested. We encourage you to continue to work with your financial institution on this matter. You will need to submit a "stolen credit card claim"...
with them and they'll relay details to us. Someone on our team will reply to your financial institution with the details they require to assist their investigation. Thank You!Customer Service
Hello,I sincerely apologize for the level of frustration and any inconvenience this issue may have caused you. I have read through the communication with our representatives and payment has been issued as promised to the consumer. Our finance department has submitted a second payment of $298.91 as...
of 6/30/2015. The unique transaction ID we have for the supplemental payment is [redacted]. If any other questions or concerns surface surrounding this matter, please email us at [email protected] You!Customer Service?
Hello, I am very sorry to hear about the trouble you're facing with this order. I can see that the initial payment issued on 12/17/15 must have been lost by [redacted]. Because of this our team has resent your check and upgraded postage to Priority Mail. The check has now left our city and will...
deliver to you within the next few days. If you wish to monitor the progress, please visit [redacted].com. Your tracking number is [redacted]. If you have any further concerns or questions we can answer, please email us to: [email protected]. Best Regards, Customer Service
Hi [redacted], our apologies for the difficulty cashing your payment check! Per our correspondence yesterday, we have already reissued payment and it is currently in transit to you now. Please feel free to contact us directly if you have any other questions.Thank you, Valorebooks Customer...
Support Team
Revdex.com:
I have reviewed the response submitted by the...
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Thank you for contacting Valorebooks, we sincerely apologize that you received an incomplete volume. Per the email we sent earlier today, we have provided a prepaid return label and issued a full refund check to your address. Please allow 7 to 10 business days for this payment to reach...
you, and don't hesitate to let us know if you have any other questions! Thanks, Valorebooks Customer Support Team
Hello, unfortunately your items were rejected from our sellback program and were never requested to be returned back to you. Rejected items that are not requested back within 14 days are recycled per the policies stated on our website. Due to the length of time that has elapsed since...
your items were rejected, we are not able to return them at this time. Our sincere apologies for the inconvenience. Thanks, Valorebooks Customer Support Team
Hello,I am very sorry to hear about the failed return of your rejected items. I looked into the order details and it appears as though we received your request for return 3 months after the items were not accepted. Please be aware that we hold all of our returns to a strict 30 day return request...
time frame. Because you were not informed of this when you contacted us, we will issue your payment at the quoted value. Your check has been mailed via USPS Priority Mail to the address we have on file. You may monitor the progress on [redacted] with tracking # [redacted]. If you have any other questions or concerns regarding this order, please email us at [email protected] You!Customer Service
Hi [redacted],Please see the attached screenshot of your daughter requested a check in the amount of $127.34 reissued to her [redacted] address back on 9/5/17. I'm happy to pull the rest of her reissue requests as well.The total amount approved amount for the order was $127.34. There were a number of items in the order that were either not received or rejected for "Excessive Underlining" or "Not for Resale," meaning they were evaluation or library copies. Your daughter was notified of the rejections when they occurred but never requested these items to be returned. These rejected items have been subsequently recycled per our policies. We will not issue payment for items not received or that are rejected. Please find our policies around rejected items here: [redacted]Thank you,Valorebooks Customer Support Team
Hello,I sincerely apologize for the extended amount of time you had to wait for a resolution. We are currently investigating a method we may implement to allow exception refunds to be sent via [redacted]. Because of the urgency of you obtaining your payment, we upgraded your shipping to Priority Mail....
Our records indicate the payment delivered 6/2/2015 via [redacted]. Once again, I sincerely apologize for the trouble this caused and hope you do not take this as a reflection of our company as a whole. If you have any other questions or concerns about your order, please email us at [redacted]Thank You!Customer Service
Again, we are very sorry about your situation, but since we never received any extra items included in your rental return we don't have anything to send back to you.
Hello, Once again, I am very sorry about the trouble this has caused. As discussed during our phone call, your account is settled and no further action is required. If you have any other questions, please email us immediately. Sincerely, Customer Service