Hi ***, our sincere apologies that your sellback items were rejected for water damage, please note that a quote is not a guarantee that the books will be accepted We see that you first contacted us at 7:PM last night with your request to have them returned Per our standard
policies, we have sent a request to have the three items returned immediately at no cost to you You should expect to receive them back to the address you provided at checkout (*** *** ***) within the next days Please feel free to contact us directly if you have any other questions Thanks, Valorebooks Customer Support Team
Hello, We apologize for the terrible inconvenience this has caused! We've spoken with the customer and resolved the inquiry to the best of our abilityThe consumer has agreed with the steps being taken to ameliorate the caseIf there are any other questions, concerns, please email us at
*** for further assistance. Thanks!Valore
Hello,I am very sorry to hear about the trouble you have experienced with your buyback orderOur records indicate you communicated with someone on our team on 5/5/and a check was requested for issuance on 5/8/We have issued the payment promised as of 5/11/and is currently in transit to
youYou can monitor the progress of the payment through USPS.comThe tracking number you will need to use is: ***Please do not hesitate to email us at *** if any other concerns arise for this order.Thank You!*** ***
Hello, We are very sorry to hear about the trouble with your paymentWe have researched the details in your acocunt and can see the delay with ***We have called the consumer to provide resolution over the phoneIf further assitance is require, please email us at: [email protected]
Best,Customer Service Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hello, I am very sorry to hear about the conflicting information that you've receivedThe details in the account show that one of our representatives has assisted you with the returnI can see that a full refund for $has been issued to your card on 9/17/Please, allow 3-business days
for the funds to appear in your account. If you need further assistance please email us at [email protected], Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com, I received a call today (1/18/2016) from ValoreBooks acknowledging the error and late shipmentValoreBooks states that they will send a new check with the difference as asked for in the complaintThis is in line with the desired resolutionRecommend that ValoreBooks adjusts their sellback acceptance policy into their warehouse by requiring all items to be postmarked, pending arrival into their warehouse, by a date to be eligible for the quoted priceCarrier delays will continue to happen and it is in their best interest to promote customer service. Sincerely, *** ***
Hello, We have updated the consumer with all details required, referring him to his financial institution Due to compliance issues, we are unable to share this with the consumer directlyWe understand this matter is inconvenient and sincerely apologize for the troubleAs suggested,
the instance will need to be addressed with the consumers' financial institution If the matter is formally pursued by financial institution, Valore will provide all information required.Thanks!
Hello,I sincerely apologize for the incredible delay experienced with this orderA representative of our team has spoken with the consumer and the issue is settledAs mentioned during our conversation if further assistance is required, please email us at [email protected]
You!Customer Service
Hello, I am very sorry to hear about the trouble this issue may have causedI have looked into the details of your order, and it seems as though the matter has been ameliorated with your sellerI can see that a refund was issued to you on 12/21/to the card on fileIt is imperative that all
sellers properly list their items, especially, when the book is not a US editionBecause these details were overlooked, there is no need to return the itemIf your seller provided a prepaid label and you do not wish to keep the book, please utilize the label to have the item sent back free of chargeIf you have any other questions or concerns, please email us to [email protected],Customer Service
Hello, I am very sorry to hear about the trouble surrounding your items returnI have looked into your orders and our representatives have shut down your accounts. If you're still in need of assistance, please email us at [email protected]!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I rented two books from Valore Books in January and didn't receive any information regarding the return address to return the books. As my receipt indicates, I sent both books back to the places where they had originally been shipped from. If Valore Books is having a difficult time retrieving the books that have been returned, there may be an easier process for the customers if we receive return information with the original shipment if the return address is different from the original shipment location
Regards,
*** ***
Hello,We received confirmation form the consumer stating the card has been creditedIf further assistance is required, we are happy to helpPlease, email us at [email protected] Regards,Customer Service
it CLEARLY stated that is came with a NEW my math lab code, which is misleading and falsely advertised, I feel that your company owes me a credit of some sort, I had to pay for the code in addition to renting the book! I would've gotten it elsewhere in I knew the code was not included! This is dissapointing due to us always getting books from you! My husband through his years and myselfI understand as I stated to the very rude person that I talked to before that I understand it is listed in your faq page in tiny writing! BUT the listing also said new! I don't want to argue with you anymore, I simply told the customer service rep that I would report to Revdex.com, if not resolved and if I couldn't talk to the manager, he REFUSED to put me through to manager because he said he didn't want to speak with me because the outcome would be the same, that's poor business and at this point I CLEARLY explained what I want for this to be resolved!
Regards,
*** ***
Hello,We have spoken with the consumer and he has confirmed to have received payment in fullIf any other question or concerns may surface please email us at ***Thank You!Customer Service
Hello!I sincerely apologize for the processing delay with your orderI have reviewed your account and can see the order has been paid in full as of 9/11/Because the items have been paid we are considering this complaint to be resolvedIf you have any questions or need further assistance,
please email us at [email protected],Thank You,Customer Service
Hello,I apologize for the delay experienced with the processing of your sell back orderI have looked into the details of the account and see that two checks have been issued to your home addressThe payment details most recently updated regarding this account are:Payment #1: $- 06/04/
08:45:21Payment #2: $- 06/23/11:00:36I presume your first payment has arrived and your second payment will arrive shortlyOur standard time frame for check delivery is calendar days and we are happy to reissue any payment not received within that time frameIf further assistance is required please email us at ***
Thank You!Customer Service
Hello, Unfortunately your items were rejected over two years ago and we have no record that you ever contacted us in that time We do apologize for the inconvenience, but due to the length of time involved, we are unable to return your items as they have been recycled per the policies clearly stated on our website Thanks,Valorebooks Customer Support Team
Since you guys do not offer gift cards/ store credit, I want to order this ISBN Number Book: ***Just process my order on complementary basis as you guys have this available for $used book.After this, I will close this deal.Thanks!
Regards,
*** ***
Hi ***, our sincere apologies that your sellback items were rejected for water damage, please note that a quote is not a guarantee that the books will be accepted We see that you first contacted us at 7:PM last night with your request to have them returned Per our standard
policies, we have sent a request to have the three items returned immediately at no cost to you You should expect to receive them back to the address you provided at checkout (*** *** ***) within the next days Please feel free to contact us directly if you have any other questions Thanks, Valorebooks Customer Support Team
Hello, We apologize for the terrible inconvenience this has caused! We've spoken with the customer and resolved the inquiry to the best of our abilityThe consumer has agreed with the steps being taken to ameliorate the caseIf there are any other questions, concerns, please email us at
*** for further assistance. Thanks!Valore
Hello,I am very sorry to hear about the trouble you have experienced with your buyback orderOur records indicate you communicated with someone on our team on 5/5/and a check was requested for issuance on 5/8/We have issued the payment promised as of 5/11/and is currently in transit to
youYou can monitor the progress of the payment through USPS.comThe tracking number you will need to use is: ***Please do not hesitate to email us at *** if any other concerns arise for this order.Thank You!*** ***
Hello, We are very sorry to hear about the trouble with your paymentWe have researched the details in your acocunt and can see the delay with ***We have called the consumer to provide resolution over the phoneIf further assitance is require, please email us at: [email protected]
Best,Customer Service Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hello, I am very sorry to hear about the conflicting information that you've receivedThe details in the account show that one of our representatives has assisted you with the returnI can see that a full refund for $has been issued to your card on 9/17/Please, allow 3-business days
for the funds to appear in your account. If you need further assistance please email us at [email protected], Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com, I received a call today (1/18/2016) from ValoreBooks acknowledging the error and late shipmentValoreBooks states that they will send a new check with the difference as asked for in the complaintThis is in line with the desired resolutionRecommend that ValoreBooks adjusts their sellback acceptance policy into their warehouse by requiring all items to be postmarked, pending arrival into their warehouse, by a date to be eligible for the quoted priceCarrier delays will continue to happen and it is in their best interest to promote customer service. Sincerely, *** ***
Hello, We have updated the consumer with all details required, referring him to his financial institution Due to compliance issues, we are unable to share this with the consumer directlyWe understand this matter is inconvenient and sincerely apologize for the troubleAs suggested,
the instance will need to be addressed with the consumers' financial institution If the matter is formally pursued by financial institution, Valore will provide all information required.Thanks!
Hello,I sincerely apologize for the incredible delay experienced with this orderA representative of our team has spoken with the consumer and the issue is settledAs mentioned during our conversation if further assistance is required, please email us at [email protected]
You!Customer Service
Hello, I am very sorry to hear about the trouble this issue may have causedI have looked into the details of your order, and it seems as though the matter has been ameliorated with your sellerI can see that a refund was issued to you on 12/21/to the card on fileIt is imperative that all
sellers properly list their items, especially, when the book is not a US editionBecause these details were overlooked, there is no need to return the itemIf your seller provided a prepaid label and you do not wish to keep the book, please utilize the label to have the item sent back free of chargeIf you have any other questions or concerns, please email us to [email protected],Customer Service
Hello, I am very sorry to hear about the trouble surrounding your items returnI have looked into your orders and our representatives have shut down your accounts. If you're still in need of assistance, please email us at [email protected]!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I rented two books from Valore Books in January and didn't receive any information regarding the return address to return the books. As my receipt indicates, I sent both books back to the places where they had originally been shipped from. If Valore Books is having a difficult time retrieving the books that have been returned, there may be an easier process for the customers if we receive return information with the original shipment if the return address is different from the original shipment location
Regards,
*** ***
Hello,We received confirmation form the consumer stating the card has been creditedIf further assistance is required, we are happy to helpPlease, email us at [email protected] Regards,Customer Service
it CLEARLY stated that is came with a NEW my math lab code, which is misleading and falsely advertised, I feel that your company owes me a credit of some sort, I had to pay for the code in addition to renting the book! I would've gotten it elsewhere in I knew the code was not included! This is dissapointing due to us always getting books from you! My husband through his years and myselfI understand as I stated to the very rude person that I talked to before that I understand it is listed in your faq page in tiny writing! BUT the listing also said new! I don't want to argue with you anymore, I simply told the customer service rep that I would report to Revdex.com, if not resolved and if I couldn't talk to the manager, he REFUSED to put me through to manager because he said he didn't want to speak with me because the outcome would be the same, that's poor business and at this point I CLEARLY explained what I want for this to be resolved!
Regards,
*** ***
Hello,We have spoken with the consumer and he has confirmed to have received payment in fullIf any other question or concerns may surface please email us at ***Thank You!Customer Service
Hello!I sincerely apologize for the processing delay with your orderI have reviewed your account and can see the order has been paid in full as of 9/11/Because the items have been paid we are considering this complaint to be resolvedIf you have any questions or need further assistance,
please email us at [email protected],Thank You,Customer Service
Hello,I apologize for the delay experienced with the processing of your sell back orderI have looked into the details of the account and see that two checks have been issued to your home addressThe payment details most recently updated regarding this account are:Payment #1: $- 06/04/
08:45:21Payment #2: $- 06/23/11:00:36I presume your first payment has arrived and your second payment will arrive shortlyOur standard time frame for check delivery is calendar days and we are happy to reissue any payment not received within that time frameIf further assistance is required please email us at ***
Thank You!Customer Service
Hello, Unfortunately your items were rejected over two years ago and we have no record that you ever contacted us in that time We do apologize for the inconvenience, but due to the length of time involved, we are unable to return your items as they have been recycled per the policies clearly stated on our website Thanks,Valorebooks Customer Support Team
Since you guys do not offer gift cards/ store credit, I want to order this ISBN Number Book: ***Just process my order on complementary basis as you guys have this available for $used book.After this, I will close this deal.Thanks!
Regards,
*** ***