On 5/7/15, Mrand Mrs*** purchased the Magellan Wheat piece sectional with the Pure Promise warrantyThe furniture was delivered to the residence on 5/16/15.Mrand Mrs*** has been in contact with the General Manager and it has been noted that the fading that is occurring is due to
one or more hair chemical(s) that has transferred to the head rest, and the cut that was reported on the back rest was reported a matter of weeks after any incident occurredThe warranty that was purchased states:This Plan coverage does not cover: • damage caused by improper cleaning methods or improper cleaning materials; • damage caused by the application of topical treatments that damages the product(s); • damage resulting from cleaning methods or products other than those recommended by us and/or the product manufacturer; • secondary and/or collateral damage; • damage caused by failure to comply with the manufacturer's warranty; • any costs or damage from repair and/or cleaning by anyone without written authorization from us; • damage caused by service, maintenance personnel or contractors; • loss of resiliency; • damage caused by transit, delivery, redelivery, product(s) being moved between residences or into or out of storage or movement, including damage caused by packing or unpacking of the covered product; • damage to product by incontinence, mold or mildew; fading, color loss, discoloration; • any manufacturer recall; • windings, wrappings or bindings on rattan, bamboo, wicker furniture, nor coverage on rattan, bamboo, wicker or other furniture used outdoors; • plastic ready to assemble product(s); • inherent design defects including, but not limited to, natural inconsistencies in wood grains, wood stains, dust corrosion, “X” coded fabrics, non-colorfast fabric, delamination of microfiber; • mattresses, except for futon covers and /or cushions; • accumulation of dirt and debris and/or damages due to the failure to care for or the improper care of your product; • wear and tear to fabrics and leathers, such as accumulated soiling from everyday use including body oil, hair oil, perspiration, darkened bodily contact areas; • leather scratches, cracking and/or peeling of leather, splitting of bicast, bycast or bonded leather; • suede or nubuck; • natural flaws, manufacturer’s defects of leather or upholstery, odors, pet damage from teeth, beaks, or claws; • products sold that are stained and/or damaged at the time of purchase; • products used for commercial or institutional purposes, home day care, rental purposes or products sold “as-is” “pre- owned”, rental or non-residential furniture; service, maintenance, repair, or replacement necessitated by any loss of use or stain or damage resulting from any cause other than usage, such as, but not limited to, loss of use or stains or damage due to misuse, abuse, unauthorized repair by others, collision with any other object, loss or stain or damage resulting from failure to provide manufacturer’s recommended maintenance or inspection, aproducts or accessories, attachments, corrosion, appliance malfunction, insect infestation, damage or stains caused by terrorism, fire, flood, water damage, windstorm, hail, earthquake, smoke, or other heat source, exposure to the cold, theft, negligence, riot, or any other peril; • Acts of God, special, indirect, incidental, or consequential damages whether in contract, tort, or negligence; preventive maintenance; • claims arising from any breach of implied or expressed warranty of merchantability or fitness of the product(s) from the manufacturer; initial installation, assembly or hookup of your product(s); • removal and reinstallation, except as determined by us; any circumstances for any indirect, consequential or incidental damages, including loss or damage to person or property, arising from the use of, or inability to use, or from the repair or replacement of the product(s); • crushing, scratches of any type other than those expressly stated in the coverage section, unreasonably excessive loads leading to breakage of structural components; • products no longer in your possession.In addition, the warranty also states that any accidental damages must be reported within days of the incident occurringIf the cut was not reported within that time frame, then the claim is subject to denialUnfortunately, we will not be able to provide any refund to Mrand Mrs***, as the issues with the warranty are not covered, per *** Pure Promise Warranty guidelines.I apologize for any inconvenience Mrand Mrs*** may have experienced If Mrand Mrs*** have any further questions or concerns they may contact me direct
On 11/14/2012, Mr*** purchased the Red Hill Firm mattress and boxspring This merchandise was delivered to Mr***’s residence on 11/19/2012.Mr*** is scheduled for service on the Red Hill mattress on 11/28/ This service will determine if Mr***’s mattress is
defective and/or is in sanitary condition to return for store credit Once the service is completed, we will be able to determine the proper resolution for Mr***.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
This complaint will be handled through our Contract Delivery Company; *** DeliveryI am sorry if Mr*** has not received a contact from *** They may be reached via email at ***@dsicompanies.net or by phone at ###-###-####.At this time, Value City Furniture will no longer be able to assist as Mr*** has received a full refund for his merchandise and we have forwarded his information to the Delivery Company
On 01/16/2016, Ms*** purchased the Bobby Brown reclinerThe merchandise was picked up from Ms*** on 01/19/On 03/10/Ms*** notified Store Personnel regarding the Bobby Brown recliner has separation between the back and the seat portion of the reclinerAfter receiving Ms
***’s Revdex.com complaint the General Manager has agreed to exchange Ms***’s Bobby Brown recliner on 04/12/Ms*** can anticipate a phone call from the store location on 04/11/from Store Personnel to advise of the time frame for the exchange merchandiseI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 02/28/2015, Ms*** purchased the Solace Chocolate 3-Piece loveseat, chaise and ottomanMs*** also purchased the Deer Creek 7-Piece dinette set, and the Jenson 50” tv consoleThe Solace Chocolate 3-piece ottoman was delivered on 03/04/2015, and the loveseat and chaise completed
delivery on 03/23/Ms***’s Deer Creek 7-piece dinette and Jenson 50” tv console was delivered on 03/27/After receiving Ms***’s Revdex.com complaint the General Manager has offered to exchange Ms***’s Solace Chocolate 3-piece sectional and $in store credit for the inconvenienceThe General Manager has tried to contact Ms***Ms*** will need to contact the General Manager at 877-793-and advise that she following up on their Revdex.com complaintI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me directSincerely, Kedeanna R***
On 02/23/17, Ms*** purchased the piece Adrian Graphite living room setThe merchandise was delivered to Ms***’s residence on 03/01/17. After receiving Ms***’s complaint I have been advised that an insurance claim has been started for her by Value City
Furniture’s delivery contract companyDirect contact will be made to Ms*** by the contract company in regards to the damages done to her doorI have also filed a claim with our Risk Management team and they will contact Ms*** within the next 24-business hours.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 10/29/2011, Ms*** purchased the Bellamy Chocolate 2-piece livingroom set This merchandise was delivered to Ms***’s residence on 11/08/ Ms*** also purchased the 7-year Fabric Protection Warranty.I apologize for any confusion Ms*** may have experienced regarding
the coverage’s under her warranty According to Ms***’s invoice, the Fabric Protection warranty certificate was enclosed in the warranty kit delivered on 11/08/ Unfortunately, this warranty only covers accidental burns, rips, tears and stains and any structural issues will not be coveredMs*** did not purchase any extended manufacturer warranties and therefore only had the 1-year manufacturer’s warranty that expired on 11/08/2012. In the interest of Customer Service; we have requested a refund check in the amount of $for the 7-year warranty be processed Ms*** can anticipate the refund check at the Glen Burnie, MD Store Location on 9/25/2015.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I apologize for the delay in our resolution regarding Ms***’s complaint. I kindly ask that Ms*** reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with Uniters NA and the General Manager and I
appreciate Ms***’s patience in this matter.Sincerely,Ashley H***
I spoke to *** today 12/22/around pm and I have decided to take the in store reselectWhen I asked her how long I had to use it she said there was no time limit and the sectional would not be picked up until then, but I will get with the store to have it picked up anywayAfter this I will no longer be doing business with them and will make sure I read carefully next timeStill not happy with the result but I am not going to lose $for $
After reviewing Ms***’s complaint I have confirmed that she has spoken to a Supervisor at the Value City Furniture Corporate office, and was told she can have the fees issued back to her as an in-store credit onlyTo avoid future fees been taken from Ms***’s invoice she has to pay on the
price hold within days or additional non-refundable fees would be issued to Ms***.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,
On 10/01/2012, Ms*** purchased the Claire Stone sofa, chair, and ottomanMs*** also purchased the Chalen queen mattress set and queen sleep protectorThe merchandise was delivered to Ms***s residence on 10/13/Ms*** reported stains and cushion wear on all
piecesIt states that the Customer must within TEN (10) DAYS of the occurrence of the stain or damage, notify the Administrator at the toll free number ###-###-#### or online at www.warrantyservice.comThis Limited Warranty is not a cleaning contract and does not cover general soiling (defined as a gradual buildup of dirt, dust, body oils and perspiration that cannot be attributed to a single occurrence) or eliminate the need for routine care and maintenance of Your FurnitureAfter receiving Ms***s Revdex.com complaint the General Manager has offered 50% credit in the amount of $If Ms*** would like to accept this offer Ms*** will need to contact the General Manager at ###-###-#### and advise she is following up on her Revdex.com complaintI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
I do understand mistakes happenI also work the customer service side of thingsIf I could give a polite recommendationThe businesses working together to provide these services for individuals should work together when needing to help the customer resolve a problem like this in the futureI spent two hours on the phone calling between each one when I truly had no information to giveAs a consumer I felt very alone trying to solve someone else's problemIt makes me nervous to work with these businesses in the futureThank you for finding the problem and Merry Christmas*** ***
Good afternoon,My name is *** ***, I writing in regards to complaint referenced aboveI was not able to answer backdue to working and going to schoolMy request is have this reopened my complaint because my daughter is still without a bed to sleep on due to the failure to repair it by the American SignatureFirst,in regards toValue City response,it is true that I paid for my furniture through Acceptance Now, buthow I paid for my furniture isirrelevant, because Ipurchased my furniturefrom American and my protection planHowever, I have been speaking with them since October 14,2017, at which the manager was under the impression that I can put the slats on myself, and not need any service, he was unaware that I needed the rails as wellTherefore, I am back to square oneI called the cooperate office, October 16, 2017, for further assistanceThere was a representativewhowas very patient and professional who helped me get someoneto call back with a date to serviceI forwardedmy emailof my daughter's bed so they can see the picturesOf course waiting for someone to call me back, I received a call on October 18, from the store inMecanisburg, Pa stating that they would have to order the parts once again, and have someone to come out to service my daughter's bed onNOVEMBER 20, 2017, because they only have someone come out once a month to my areaThat is totally unacceptable because I should be accommodated for an earlier date due to the fact the original store has closed for my areaI called cooperate again, and spoke with the same rep, who was helping me and she said that she would try to get an earlier date, and havea person call mefrom Mecanisburg, Pa call me backI did not receive a call, so I called today October 30, to find out if they were able to push my date upUnfortunately, they did not so the person there sent my information to the person who handles claim to see if they could either ordrer the rails which have never been ordered or replace my daughter's bedThe claims person called me back and stated that she spoke with Uniters and they are refusing to order the rails because they said they processed my claim as a courtesy because now, they claim I had a different warrantyThis is so unfair to me and my daughterI am going to place a separate against UnitersI am forwarding all my email correspondence that will also show pictures of my daughter's bedOnce the point of asking me to send pictures and only approve slats and not the rails? Please note that my daughter has been sleepingon the floor on her mattresssince September 14,
This is not acceptableWhen I purchased the couch I was told ALL damage is covered with the warrantyI want my couch replaced or a complete refund to buy a new couchThe American Signature employee lied about the warranty implying all damage would be covered
On 12/11/2014, Ms*** purchased the Park City glider recliner and reclining console loveseatThe merchandise was delivered to Ms***’s residence on 12/19/On 08/26/Ms*** notified store personnel regarding problems with the loveseat arm restA service appointment was setup and
completed on 09/01/The General Manager has tried to contact Ms*** to offer assistance and help resolve these issuesMs*** can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.comSincerely, Kedeanna R*** Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### Kedeanna.R***@americansignature.com
On 07/24/Ms*** purchased the Angelina King bed, drawer chest and Justine Plush King Mattress setThe merchandise was delivered to Ms***’s residence on 07/29/We set up a new delivery for the Angelina chest due to it being damaged during shipment to the storeThe Angelina
chest was delivered on 08/05/After receiving Ms***’s Revdex.com complaint the General Manager has agreed to change Ms***’s Angelina King footboardThe General Manager has advised that they only deliver to Ms***’s residence on Wednesday’sIf Ms*** would like to schedule the exchange for the new Angelina King footboard, she will need to contact the store location at 904-421-to schedule the exchangeI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 8/31/Mrs*** purchased the Voyage piece sectionalMrs*** received delivery of the furniture on 9/5/14.Upon receiving Mrs***’s complaint through the Revdex.com, the General Manager at the store location was contactedIn the interest of customer service,
the General Manager has agreed to provide a $in-store credit to Mrs***The credit can be used at the store location where her furniture was purchasedIf Mrs*** would like to discuss the issue further, she can contact a member of management at the Niles, IL location at 847-768-9714.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct as well
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct
What a surprise....they AGAIN didn't come when they said they would!!! How in the *** do you even stay in business??? Cancel this order nowThere is NO CHANCE we are paying you for anything!
After reviewing Ms. [redacted]’s complaint I have contacted the store Manager who advised me he has spoken with Ms. [redacted] and had offered her a full reselect on her bed room set. I was told Ms. [redacted] may visit the store at any time to pick out new merchandise. I apologize for any inconvenience Ms....
[redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 5/7/15, Mrand Mrs*** purchased the Magellan Wheat piece sectional with the Pure Promise warrantyThe furniture was delivered to the residence on 5/16/15.Mrand Mrs*** has been in contact with the General Manager and it has been noted that the fading that is occurring is due to
one or more hair chemical(s) that has transferred to the head rest, and the cut that was reported on the back rest was reported a matter of weeks after any incident occurredThe warranty that was purchased states:This Plan coverage does not cover: • damage caused by improper cleaning methods or improper cleaning materials; • damage caused by the application of topical treatments that damages the product(s); • damage resulting from cleaning methods or products other than those recommended by us and/or the product manufacturer; • secondary and/or collateral damage; • damage caused by failure to comply with the manufacturer's warranty; • any costs or damage from repair and/or cleaning by anyone without written authorization from us; • damage caused by service, maintenance personnel or contractors; • loss of resiliency; • damage caused by transit, delivery, redelivery, product(s) being moved between residences or into or out of storage or movement, including damage caused by packing or unpacking of the covered product; • damage to product by incontinence, mold or mildew; fading, color loss, discoloration; • any manufacturer recall; • windings, wrappings or bindings on rattan, bamboo, wicker furniture, nor coverage on rattan, bamboo, wicker or other furniture used outdoors; • plastic ready to assemble product(s); • inherent design defects including, but not limited to, natural inconsistencies in wood grains, wood stains, dust corrosion, “X” coded fabrics, non-colorfast fabric, delamination of microfiber; • mattresses, except for futon covers and /or cushions; • accumulation of dirt and debris and/or damages due to the failure to care for or the improper care of your product; • wear and tear to fabrics and leathers, such as accumulated soiling from everyday use including body oil, hair oil, perspiration, darkened bodily contact areas; • leather scratches, cracking and/or peeling of leather, splitting of bicast, bycast or bonded leather; • suede or nubuck; • natural flaws, manufacturer’s defects of leather or upholstery, odors, pet damage from teeth, beaks, or claws; • products sold that are stained and/or damaged at the time of purchase; • products used for commercial or institutional purposes, home day care, rental purposes or products sold “as-is” “pre- owned”, rental or non-residential furniture; service, maintenance, repair, or replacement necessitated by any loss of use or stain or damage resulting from any cause other than usage, such as, but not limited to, loss of use or stains or damage due to misuse, abuse, unauthorized repair by others, collision with any other object, loss or stain or damage resulting from failure to provide manufacturer’s recommended maintenance or inspection, aproducts or accessories, attachments, corrosion, appliance malfunction, insect infestation, damage or stains caused by terrorism, fire, flood, water damage, windstorm, hail, earthquake, smoke, or other heat source, exposure to the cold, theft, negligence, riot, or any other peril; • Acts of God, special, indirect, incidental, or consequential damages whether in contract, tort, or negligence; preventive maintenance; • claims arising from any breach of implied or expressed warranty of merchantability or fitness of the product(s) from the manufacturer; initial installation, assembly or hookup of your product(s); • removal and reinstallation, except as determined by us; any circumstances for any indirect, consequential or incidental damages, including loss or damage to person or property, arising from the use of, or inability to use, or from the repair or replacement of the product(s); • crushing, scratches of any type other than those expressly stated in the coverage section, unreasonably excessive loads leading to breakage of structural components; • products no longer in your possession.In addition, the warranty also states that any accidental damages must be reported within days of the incident occurringIf the cut was not reported within that time frame, then the claim is subject to denialUnfortunately, we will not be able to provide any refund to Mrand Mrs***, as the issues with the warranty are not covered, per *** Pure Promise Warranty guidelines.I apologize for any inconvenience Mrand Mrs*** may have experienced If Mrand Mrs*** have any further questions or concerns they may contact me direct
On 11/14/2012, Mr*** purchased the Red Hill Firm mattress and boxspring This merchandise was delivered to Mr***’s residence on 11/19/2012.Mr*** is scheduled for service on the Red Hill mattress on 11/28/ This service will determine if Mr***’s mattress is
defective and/or is in sanitary condition to return for store credit Once the service is completed, we will be able to determine the proper resolution for Mr***.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
This complaint will be handled through our Contract Delivery Company; *** DeliveryI am sorry if Mr*** has not received a contact from *** They may be reached via email at ***@dsicompanies.net or by phone at ###-###-####.At this time, Value City Furniture will no longer be able to assist as Mr*** has received a full refund for his merchandise and we have forwarded his information to the Delivery Company
On 01/16/2016, Ms*** purchased the Bobby Brown reclinerThe merchandise was picked up from Ms*** on 01/19/On 03/10/Ms*** notified Store Personnel regarding the Bobby Brown recliner has separation between the back and the seat portion of the reclinerAfter receiving Ms
***’s Revdex.com complaint the General Manager has agreed to exchange Ms***’s Bobby Brown recliner on 04/12/Ms*** can anticipate a phone call from the store location on 04/11/from Store Personnel to advise of the time frame for the exchange merchandiseI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 02/28/2015, Ms*** purchased the Solace Chocolate 3-Piece loveseat, chaise and ottomanMs*** also purchased the Deer Creek 7-Piece dinette set, and the Jenson 50” tv consoleThe Solace Chocolate 3-piece ottoman was delivered on 03/04/2015, and the loveseat and chaise completed
delivery on 03/23/Ms***’s Deer Creek 7-piece dinette and Jenson 50” tv console was delivered on 03/27/After receiving Ms***’s Revdex.com complaint the General Manager has offered to exchange Ms***’s Solace Chocolate 3-piece sectional and $in store credit for the inconvenienceThe General Manager has tried to contact Ms***Ms*** will need to contact the General Manager at 877-793-and advise that she following up on their Revdex.com complaintI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me directSincerely, Kedeanna R***
On 02/23/17, Ms*** purchased the piece Adrian Graphite living room setThe merchandise was delivered to Ms***’s residence on 03/01/17. After receiving Ms***’s complaint I have been advised that an insurance claim has been started for her by Value City
Furniture’s delivery contract companyDirect contact will be made to Ms*** by the contract company in regards to the damages done to her doorI have also filed a claim with our Risk Management team and they will contact Ms*** within the next 24-business hours.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 10/29/2011, Ms*** purchased the Bellamy Chocolate 2-piece livingroom set This merchandise was delivered to Ms***’s residence on 11/08/ Ms*** also purchased the 7-year Fabric Protection Warranty.I apologize for any confusion Ms*** may have experienced regarding
the coverage’s under her warranty According to Ms***’s invoice, the Fabric Protection warranty certificate was enclosed in the warranty kit delivered on 11/08/ Unfortunately, this warranty only covers accidental burns, rips, tears and stains and any structural issues will not be coveredMs*** did not purchase any extended manufacturer warranties and therefore only had the 1-year manufacturer’s warranty that expired on 11/08/2012. In the interest of Customer Service; we have requested a refund check in the amount of $for the 7-year warranty be processed Ms*** can anticipate the refund check at the Glen Burnie, MD Store Location on 9/25/2015.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I apologize for the delay in our resolution regarding Ms***’s complaint. I kindly ask that Ms*** reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently with Uniters NA and the General Manager and I
appreciate Ms***’s patience in this matter.Sincerely,Ashley H***
I spoke to *** today 12/22/around pm and I have decided to take the in store reselectWhen I asked her how long I had to use it she said there was no time limit and the sectional would not be picked up until then, but I will get with the store to have it picked up anywayAfter this I will no longer be doing business with them and will make sure I read carefully next timeStill not happy with the result but I am not going to lose $for $
After reviewing Ms***’s complaint I have confirmed that she has spoken to a Supervisor at the Value City Furniture Corporate office, and was told she can have the fees issued back to her as an in-store credit onlyTo avoid future fees been taken from Ms***’s invoice she has to pay on the
price hold within days or additional non-refundable fees would be issued to Ms***.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,
On 10/01/2012, Ms*** purchased the Claire Stone sofa, chair, and ottomanMs*** also purchased the Chalen queen mattress set and queen sleep protectorThe merchandise was delivered to Ms***s residence on 10/13/Ms*** reported stains and cushion wear on all
piecesIt states that the Customer must within TEN (10) DAYS of the occurrence of the stain or damage, notify the Administrator at the toll free number ###-###-#### or online at www.warrantyservice.comThis Limited Warranty is not a cleaning contract and does not cover general soiling (defined as a gradual buildup of dirt, dust, body oils and perspiration that cannot be attributed to a single occurrence) or eliminate the need for routine care and maintenance of Your FurnitureAfter receiving Ms***s Revdex.com complaint the General Manager has offered 50% credit in the amount of $If Ms*** would like to accept this offer Ms*** will need to contact the General Manager at ###-###-#### and advise she is following up on her Revdex.com complaintI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
I do understand mistakes happenI also work the customer service side of thingsIf I could give a polite recommendationThe businesses working together to provide these services for individuals should work together when needing to help the customer resolve a problem like this in the futureI spent two hours on the phone calling between each one when I truly had no information to giveAs a consumer I felt very alone trying to solve someone else's problemIt makes me nervous to work with these businesses in the futureThank you for finding the problem and Merry Christmas*** ***
Good afternoon,My name is *** ***, I writing in regards to complaint referenced aboveI was not able to answer backdue to working and going to schoolMy request is have this reopened my complaint because my daughter is still without a bed to sleep on due to the failure to repair it by the American SignatureFirst,in regards toValue City response,it is true that I paid for my furniture through Acceptance Now, buthow I paid for my furniture isirrelevant, because Ipurchased my furniturefrom American and my protection planHowever, I have been speaking with them since October 14,2017, at which the manager was under the impression that I can put the slats on myself, and not need any service, he was unaware that I needed the rails as wellTherefore, I am back to square oneI called the cooperate office, October 16, 2017, for further assistanceThere was a representativewhowas very patient and professional who helped me get someoneto call back with a date to serviceI forwardedmy emailof my daughter's bed so they can see the picturesOf course waiting for someone to call me back, I received a call on October 18, from the store inMecanisburg, Pa stating that they would have to order the parts once again, and have someone to come out to service my daughter's bed onNOVEMBER 20, 2017, because they only have someone come out once a month to my areaThat is totally unacceptable because I should be accommodated for an earlier date due to the fact the original store has closed for my areaI called cooperate again, and spoke with the same rep, who was helping me and she said that she would try to get an earlier date, and havea person call mefrom Mecanisburg, Pa call me backI did not receive a call, so I called today October 30, to find out if they were able to push my date upUnfortunately, they did not so the person there sent my information to the person who handles claim to see if they could either ordrer the rails which have never been ordered or replace my daughter's bedThe claims person called me back and stated that she spoke with Uniters and they are refusing to order the rails because they said they processed my claim as a courtesy because now, they claim I had a different warrantyThis is so unfair to me and my daughterI am going to place a separate against UnitersI am forwarding all my email correspondence that will also show pictures of my daughter's bedOnce the point of asking me to send pictures and only approve slats and not the rails? Please note that my daughter has been sleepingon the floor on her mattresssince September 14,
This is not acceptableWhen I purchased the couch I was told ALL damage is covered with the warrantyI want my couch replaced or a complete refund to buy a new couchThe American Signature employee lied about the warranty implying all damage would be covered
On 12/11/2014, Ms*** purchased the Park City glider recliner and reclining console loveseatThe merchandise was delivered to Ms***’s residence on 12/19/On 08/26/Ms*** notified store personnel regarding problems with the loveseat arm restA service appointment was setup and
completed on 09/01/The General Manager has tried to contact Ms*** to offer assistance and help resolve these issuesMs*** can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.comSincerely, Kedeanna R*** Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### Kedeanna.R***@americansignature.com
On 07/24/Ms*** purchased the Angelina King bed, drawer chest and Justine Plush King Mattress setThe merchandise was delivered to Ms***’s residence on 07/29/We set up a new delivery for the Angelina chest due to it being damaged during shipment to the storeThe Angelina
chest was delivered on 08/05/After receiving Ms***’s Revdex.com complaint the General Manager has agreed to change Ms***’s Angelina King footboardThe General Manager has advised that they only deliver to Ms***’s residence on Wednesday’sIf Ms*** would like to schedule the exchange for the new Angelina King footboard, she will need to contact the store location at 904-421-to schedule the exchangeI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 8/31/Mrs*** purchased the Voyage piece sectionalMrs*** received delivery of the furniture on 9/5/14.Upon receiving Mrs***’s complaint through the Revdex.com, the General Manager at the store location was contactedIn the interest of customer service,
the General Manager has agreed to provide a $in-store credit to Mrs***The credit can be used at the store location where her furniture was purchasedIf Mrs*** would like to discuss the issue further, she can contact a member of management at the Niles, IL location at 847-768-9714.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct as well
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct
What a surprise....they AGAIN didn't come when they said they would!!! How in the *** do you even stay in business??? Cancel this order nowThere is NO CHANCE we are paying you for anything!
After reviewing Ms. [redacted]’s complaint I have contacted the store Manager who advised me he has spoken with Ms. [redacted] and had offered her a full reselect on her bed room set. I was told Ms. [redacted] may visit the store at any time to pick out new merchandise. I apologize for any inconvenience Ms....
[redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.