I appreciate Mr. [redacted] submitting pictures and I have attached them to his file. In the interest of customer service, the General Manager has offered a prorated store credit of $499.99 for the return of the merchandise. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his store credit, he will be responsible for paying the difference. The Store is willing to deliver the new merchandise at no additional cost for delivery. If Mr. [redacted] is interested in purchasing a new warranty on the merchandise, he will be responsible for that as well.
The information, yet again, provided to you from value city furniture is inaccurate. NO ONE has ever contacted us it has always been us following up. The day we reopened this complaint was because we were informed that the "replacement was ordered and could take up to 18 weeks". We asked to speak with manager was informed "he would call me back". We informed customer service rep that we would be contacting the Revdex.com again at this point. The returned phone NEVER happened. We followed up the next day spoke with a male customer service rep that informed us that our piece HAD been in for "some time and seen they had set up a delivery date of 3/21/16 from 3-5" with me. I had spoken to NO ONE to schedule an appoint for delivery. My husband took another day off work to be available for delivery to learn we weren't getting our replacement piece but that we would be inconvenienced yet again for an uncertain period of time while they took the damaged piece to be repaired. Then driver shows up late. The last manager I spoke to was extremely rude and inconsiderate of the inconvenience value city has again placed on our family....Reminder this repair has been pending since initial repair October of 2015!Unexceptable!
To whom it may concern I am asking to please reopen my case ,case number [redacted] regarding delivery and tax on on my purchased . The New Jersey store has closed I am asking for special benefits that I could not go back to the New Jersey store since they closed I am asking please not to re pay tax and delivery fee , under the circumstances that the store closed and I was not advised that they were going to close. I’m willing to wait for the monthly delivery date . This is not my fault that store close my family does appreciate that Your willing to replace my sofa , since the wood is a danger to my children , the warranty is approaching this month . That’s for your Time once again ! Sent from my iPhone
I have contacted Mrs. [redacted] and her husband and left a voicemail asking that either person contact me directly if they have any other questions or concerns. I have confirmed that a delivery is scheduled for Mrs. [redacted] on 12/08/16. The total in-store credit offered was $1,139.90 that can be used towards new merchandise. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns s may contact me direct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10646816, and find the resolution is satisfactory to me.
Regards,
[redacted]
On 11/16/2013, Mrs. [redacted] chose the Branson Black sofa as a replacement offered under the 7-year leather protection warranty. This merchandise was delivered to Mrs. [redacted] residence on 11/16/2013.On 06/27/2015, Mrs. [redacted] filed a claim with [redacted] (the warranty administrator) claiming...
external rips on the sofa. Unfortunately, Mrs. [redacted] claim was denied as the warranty does not cover seam separation. In the interest of Customer Service, the General Manager has offered for Mrs. [redacted] to keep her merchandise and offer a refund of $353.61. The General Manager is prepared to issue this refund back to the original form of payment or in the form of a refund check. Mrs. [redacted] may contact the Store directly to advise the preferred method of refund.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 1/13/2016, [redacted] got a replacement of the Casino White sofa and the Pure Promise warranty. The sofa was delivered to [redacted] on 1/19/2016, also on 8/30/2016; [redacted] received a replacement for her Casino White loveseat and she purchased the Pure Promise warranty. The loveseat was...
delivered to [redacted] on 9/13/2016.After receiving [redacted]’s complaint I spoke with a representative from the warranty company called [redacted], who stated [redacted]’s claim was denied because her claim covers accidental stains which would mean a pen leaked on the sofa and caused a stain. Due to there being excessive ink marks on the sofa it shows that the ink was put on the sofa intentionally and not by accident. [redacted] way dispute her claim with [redacted] by sending written documentation to [redacted] stating she disagrees with the resolution for her claim.The damages caused to [redacted]’s furniture does not fall under any manufactures defects and [redacted] is not responsible for replacing or refunding [redacted] for her purchase. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
The General Manager has tried to contact Ms. [redacted]s to discuss her most recent request but has not been able to reach her. We ask that she contact the General Manager at 314-645-1550. The General Manager is looking forward to discussing this matter with Ms. [redacted]s so that a resolution can be attained.
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,
On 5/19/2017 Ms. [redacted] purchased a 68" Mystic Floor lamp. The item was picked up on 5/24/17. I spoke to Ms. [redacted] on 5/31/17 and confirmed that Ms. [redacted] would like a service. The service has been set for 6/6/17, as the store does not have service technicians available on Ms. [redacted]’...
requested day. If Ms. [redacted] would like to reschedule the day, she may contact the store Manager at [redacted] I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: [redacted] Fax: [redacted]
[redacted]nsignature.com
On 6/8/17 [redacted] purchased the 5-piece Destin Sangria outdoor patio set. The order has since been cancelled and a refund is being processed for Ms. [redacted]. While we strive for accuracy in the pricing displayed on this website we provide, errors can occur. In cases where such errors do...
occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 2/1/2015, Mrs. [redacted] made her purchase of the St. Malo 3-piece sectional with 3 extra components. The furniture was delivered to her residence on 2/7/2015.We understand the level of frustration that Mrs. [redacted] has experienced and apologize for the issues that she has had with our...
company. Our store location’s Management team have reached out to Mrs. [redacted] and resolved the issue by exchanging the furniture for her.If Mrs. [redacted] has any further questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 2/20/14, Mrs. [redacted] purchased the Rialto Brown 2 piece sleeper sectional. Mrs. [redacted] accepted delivery of the furniture on 2/20/14. Mrs. [redacted] was given an in-store credit to reselect to a different furniture set and the Messina Chocolate 2 piece sofa and chair set and the Messina chocolate...
ottoman were delivered to her to replace her original furniture. Upon reviewing the inquiry sent to the Revdex.com, the Store Manager was contacted. In the interest of customer service, the Store Manager refunded the remaining in-store credit to Mrs. [redacted]’s credit card. The amount of $215.03 has been processed to the Value City Furniture card through Synchrony Financial Institution. Mrs. [redacted]’s account will show the credit amount reflecting in the remaining balance within 2-5 business days.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 05/13/2014, Ms. [redacted] purchased the Coronado Vanilla 3-Piece sectional. The merchandise was delivered to Ms. [redacted] residence on 05/20/2014. On 03/11/2015 Ms. [redacted] notified store personnel regarding problems with the back of the power reclining loveseats. The General Manager has tried to...
contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at (630)-236-6600 and advise that she is following up on her claim with the Revdex.com. Sincerely, Kedeanna R[redacted]
On 05/14/2015, Ms. [redacted] purchased the Ara futon sofa bed with storage and scheduled for pick up on 5/27/2015. I apologize that the merchandise was not available for pick up as anticipated and for any frustrations this may have caused. I have contacted Ms. [redacted] at her request and have...
left a message with my contact information. I have also briefly described our availability process and advised that the Store has offered free delivery once the merchandise is available. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I don't see the refund on my Value City Furniture card. Maybe it will show up in a couple of days, but this was last week and I still don't see the refund. I was also told by an online representative that I would not be able to get a refund from the policy because I had to physically go into the store to return a cleaning product I have nor never have received or owned. I don't know what the online rep is talking about, but that same rep also said I would have to physically go into the store to get a refund. If that is not true, then fine. I do, however, know that I asked for a refund the same day that the couch was delivered within minutes of the delivery people not setting up the furniture. That representative also said that I would get a refund with a few days. I haven't seen that refund either. I will accept this resolution when I actually see a real refund on my credit card statement. The representative is correct about me stating that I do not want the table anymore. I bought a coffee table elsewhere after mine was not ordered nor delivered.
Mr. Anthony,We have received your complaint concerning the mattress set you purchased on March 17, 2018.We have contacted the store to compose a resolution. They may contact you directly. In the event the store management does not, I will provide a resolution shortly.We apologize for any...
inconvenience we may have caused. If there are any further questions please contact our Customer Care Team at 888-751-8552.Sincerely, Brandy L[redacted]Escalation SpecialistPhone: 888-751-8552Fax: [email protected]
I do not agreed that they replaced the mattress again in 2010. I bought a new set of mattress in January 2010 which is the one that sink in both sides that I called. Apparently the quality of their mattress is not good.They do not replace as a courtesy. The mattress have guarantee.Thank You
This does not resolve the issue that the bed has been broken for months now and the store has agreed to refund the entire bed portion but has not in FULL. I also have been very willing to work with you and your team to only get promises to fix the issue to no avail. I Have left them a few VM's, used your "chat" option on your site to no avail, I have called corporate to no avail. I can't schedule an appointment through Revdex.com and neither have you held up your end of the refund and promise to fix the unit. Please call me ###-###-####
On 04/18/2015, Mr. [redacted] purchased the Plantation Cove queen storage bed with Bunkie board and the nightstand and triple dresser. This merchandise was delivered to Mr. [redacted]’s residence on 04/25/2015.I apologize for the many issues Mr. [redacted] has experienced and for any frustration they may...
have caused. After speaking with the General Manager, we are exchanging the rails as well as the storage drawers to make his bed functional. The soonest we are able to deliver the new merchandise is 08/20/2015 and it is currently scheduled. In the event Mr. [redacted] is able to accept delivery that date, I kindly ask that he speak with the Store in Bear, DE.If Mr. [redacted] has any further questions or concerns he may contact me direct.
I appreciate Mr. [redacted] submitting pictures and I have attached them to his file. In the interest of customer service, the General Manager has offered a prorated store credit of $499.99 for the return of the merchandise. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his store credit, he will be responsible for paying the difference. The Store is willing to deliver the new merchandise at no additional cost for delivery. If Mr. [redacted] is interested in purchasing a new warranty on the merchandise, he will be responsible for that as well.
The information, yet again, provided to you from value city furniture is inaccurate. NO ONE has ever contacted us it has always been us following up. The day we reopened this complaint was because we were informed that the "replacement was ordered and could take up to 18 weeks". We asked to speak with manager was informed "he would call me back". We informed customer service rep that we would be contacting the Revdex.com again at this point. The returned phone NEVER happened. We followed up the next day spoke with a male customer service rep that informed us that our piece HAD been in for "some time and seen they had set up a delivery date of 3/21/16 from 3-5" with me. I had spoken to NO ONE to schedule an appoint for delivery. My husband took another day off work to be available for delivery to learn we weren't getting our replacement piece but that we would be inconvenienced yet again for an uncertain period of time while they took the damaged piece to be repaired. Then driver shows up late. The last manager I spoke to was extremely rude and inconsiderate of the inconvenience value city has again placed on our family....Reminder this repair has been pending since initial repair October of 2015!Unexceptable!
To whom it may concern I am asking to please reopen my case ,case number [redacted] regarding delivery and tax on on my purchased . The New Jersey store has closed I am asking for special benefits that I could not go back to the New Jersey store since they closed I am asking please not to re pay tax and delivery fee , under the circumstances that the store closed and I was not advised that they were going to close. I’m willing to wait for the monthly delivery date . This is not my fault that store close my family does appreciate that Your willing to replace my sofa , since the wood is a danger to my children , the warranty is approaching this month . That’s for your Time once again ! Sent from my iPhone
I have contacted Mrs. [redacted] and her husband and left a voicemail asking that either person contact me directly if they have any other questions or concerns. I have confirmed that a delivery is scheduled for Mrs. [redacted] on 12/08/16. The total in-store credit offered was $1,139.90 that can be used towards new merchandise. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns s may contact me direct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10646816, and find the resolution is satisfactory to me.
Regards,
[redacted]
On 11/16/2013, Mrs. [redacted] chose the Branson Black sofa as a replacement offered under the 7-year leather protection warranty. This merchandise was delivered to Mrs. [redacted] residence on 11/16/2013.On 06/27/2015, Mrs. [redacted] filed a claim with [redacted] (the warranty administrator) claiming...
external rips on the sofa. Unfortunately, Mrs. [redacted] claim was denied as the warranty does not cover seam separation. In the interest of Customer Service, the General Manager has offered for Mrs. [redacted] to keep her merchandise and offer a refund of $353.61. The General Manager is prepared to issue this refund back to the original form of payment or in the form of a refund check. Mrs. [redacted] may contact the Store directly to advise the preferred method of refund.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 1/13/2016, [redacted] got a replacement of the Casino White sofa and the Pure Promise warranty. The sofa was delivered to [redacted] on 1/19/2016, also on 8/30/2016; [redacted] received a replacement for her Casino White loveseat and she purchased the Pure Promise warranty. The loveseat was...
delivered to [redacted] on 9/13/2016.After receiving [redacted]’s complaint I spoke with a representative from the warranty company called [redacted], who stated [redacted]’s claim was denied because her claim covers accidental stains which would mean a pen leaked on the sofa and caused a stain. Due to there being excessive ink marks on the sofa it shows that the ink was put on the sofa intentionally and not by accident. [redacted] way dispute her claim with [redacted] by sending written documentation to [redacted] stating she disagrees with the resolution for her claim.The damages caused to [redacted]’s furniture does not fall under any manufactures defects and [redacted] is not responsible for replacing or refunding [redacted] for her purchase. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
The General Manager has tried to contact Ms. [redacted]s to discuss her most recent request but has not been able to reach her. We ask that she contact the General Manager at 314-645-1550. The General Manager is looking forward to discussing this matter with Ms. [redacted]s so that a resolution can be attained.
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,
On 5/19/2017 Ms. [redacted] purchased a 68" Mystic Floor lamp. The item was picked up on 5/24/17. I spoke to Ms. [redacted] on 5/31/17 and confirmed that Ms. [redacted] would like a service. The service has been set for 6/6/17, as the store does not have service technicians available on Ms. [redacted]’...
requested day. If Ms. [redacted] would like to reschedule the day, she may contact the store Manager at [redacted] I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: [redacted] Fax: [redacted]
[redacted]nsignature.com
On 6/8/17 [redacted] purchased the 5-piece Destin Sangria outdoor patio set. The order has since been cancelled and a refund is being processed for Ms. [redacted]. While we strive for accuracy in the pricing displayed on this website we provide, errors can occur. In cases where such errors do...
occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 2/1/2015, Mrs. [redacted] made her purchase of the St. Malo 3-piece sectional with 3 extra components. The furniture was delivered to her residence on 2/7/2015.We understand the level of frustration that Mrs. [redacted] has experienced and apologize for the issues that she has had with our...
company. Our store location’s Management team have reached out to Mrs. [redacted] and resolved the issue by exchanging the furniture for her.If Mrs. [redacted] has any further questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 2/20/14, Mrs. [redacted] purchased the Rialto Brown 2 piece sleeper sectional. Mrs. [redacted] accepted delivery of the furniture on 2/20/14. Mrs. [redacted] was given an in-store credit to reselect to a different furniture set and the Messina Chocolate 2 piece sofa and chair set and the Messina chocolate...
ottoman were delivered to her to replace her original furniture. Upon reviewing the inquiry sent to the Revdex.com, the Store Manager was contacted. In the interest of customer service, the Store Manager refunded the remaining in-store credit to Mrs. [redacted]’s credit card. The amount of $215.03 has been processed to the Value City Furniture card through Synchrony Financial Institution. Mrs. [redacted]’s account will show the credit amount reflecting in the remaining balance within 2-5 business days.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 05/13/2014, Ms. [redacted] purchased the Coronado Vanilla 3-Piece sectional. The merchandise was delivered to Ms. [redacted] residence on 05/20/2014. On 03/11/2015 Ms. [redacted] notified store personnel regarding problems with the back of the power reclining loveseats. The General Manager has tried to...
contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at (630)-236-6600 and advise that she is following up on her claim with the Revdex.com. Sincerely, Kedeanna R[redacted]
On 05/14/2015, Ms. [redacted] purchased the Ara futon sofa bed with storage and scheduled for pick up on 5/27/2015. I apologize that the merchandise was not available for pick up as anticipated and for any frustrations this may have caused. I have contacted Ms. [redacted] at her request and have...
left a message with my contact information. I have also briefly described our availability process and advised that the Store has offered free delivery once the merchandise is available. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I don't see the refund on my Value City Furniture card. Maybe it will show up in a couple of days, but this was last week and I still don't see the refund. I was also told by an online representative that I would not be able to get a refund from the policy because I had to physically go into the store to return a cleaning product I have nor never have received or owned. I don't know what the online rep is talking about, but that same rep also said I would have to physically go into the store to get a refund. If that is not true, then fine. I do, however, know that I asked for a refund the same day that the couch was delivered within minutes of the delivery people not setting up the furniture. That representative also said that I would get a refund with a few days. I haven't seen that refund either. I will accept this resolution when I actually see a real refund on my credit card statement. The representative is correct about me stating that I do not want the table anymore. I bought a coffee table elsewhere after mine was not ordered nor delivered.
Mr. Anthony,We have received your complaint concerning the mattress set you purchased on March 17, 2018.We have contacted the store to compose a resolution. They may contact you directly. In the event the store management does not, I will provide a resolution shortly.We apologize for any...
inconvenience we may have caused. If there are any further questions please contact our Customer Care Team at 888-751-8552.Sincerely, Brandy L[redacted]Escalation SpecialistPhone: 888-751-8552Fax: [email protected]
I do not agreed that they replaced the mattress again in 2010. I bought a new set of mattress in January 2010 which is the one that sink in both sides that I called. Apparently the quality of their mattress is not good.They do not replace as a courtesy. The mattress have guarantee.Thank You
This does not resolve the issue that the bed has been broken for months now and the store has agreed to refund the entire bed portion but has not in FULL. I also have been very willing to work with you and your team to only get promises to fix the issue to no avail. I Have left them a few VM's, used your "chat" option on your site to no avail, I have called corporate to no avail. I can't schedule an appointment through Revdex.com and neither have you held up your end of the refund and promise to fix the unit. Please call me ###-###-####
On 04/18/2015, Mr. [redacted] purchased the Plantation Cove queen storage bed with Bunkie board and the nightstand and triple dresser. This merchandise was delivered to Mr. [redacted]’s residence on 04/25/2015.I apologize for the many issues Mr. [redacted] has experienced and for any frustration they may...
have caused. After speaking with the General Manager, we are exchanging the rails as well as the storage drawers to make his bed functional. The soonest we are able to deliver the new merchandise is 08/20/2015 and it is currently scheduled. In the event Mr. [redacted] is able to accept delivery that date, I kindly ask that he speak with the Store in Bear, DE.If Mr. [redacted] has any further questions or concerns he may contact me direct.