We sent the customer the following email today Mr [redacted] , I was traveling last week and just received your voice mail I put your $rebate in and you should receive a check within two weeksRegards, [redacted]
sent email: rel="tempredactor" Dear [redacted] This email is in reply to the complaint you filed with the Revdex.com Please accept my sincerest apologies for the phone call you received from Verde EnergyWe do not authorize our Telemarketing agents to make ANY phone calls on SundaysI have put in a Do Not Call request to our Telemarketing providers and have also added you to our own Do Not Call listI thank you for contacting us and letting us know of this problemMaster DNC List Search Results Phone Number Date Added [redacted] 6/29/ Please feel free to reply to this email with any additional concerns [redacted] Customer Support | Verde Energy USA [redacted] ***
The following email was sent to the customer today Ms***, Your check was issued at the end of last week so you should receive it in the mail this week I apologize for the delayRegards, [redacted]
We sent the customer the following email today: [redacted] ***, I reviewed your inquiry The only account we show under your name is located at [redacted] This account started service with Verde on 4/10/ and will leave service on 6/10/ The rate is $0.0699/KWH which is below the utility rate of $0.0765/KWH Regards, [redacted]
We sent the customer the following email todayMs[redacted] ,I received your recent inquiry Even though you have cancelled your service with Verde Energy we will send you a billing refund check for $which lowers the rate on your last bills to our fixed rate of $0.1199/KWH that we offer to new customers and which any existing customer can switch to You will receive your check within weeks.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: What Karen m [redacted] has laid out here only shows how fraudulent this company isMy April bill reads thus; Current [redacted] -Gas $Current [redacted] - Electric $Verde Energy USA, IncGas Charges $which make my total bill for April $ Last month's bill(March) was much higher because both gas and electric charges were added by Verde Energy in addition to [redacted] separate charges: [redacted] gas 39.38, [redacted] electric, 18.77; Verde Gas is 41.53, while their electric is totaling $153.64!! My October bill from [redacted] alone for both gas and electric was just $before Verde was added to my account so why would I prefer to pay $monthly for the same service costing $70.53?? So this is not a case of what the difference is between [redacted] charges and Verde Energy! Both charges have been plied on my account since February and the extra charges added onto my account by Verde is in excess of $Their rebate of $does not pay all of this, who pays the balance? Furthermore, I did not receive the check for $from themWhatever Karen is trying to say here does not cover the difference that will still be remaining on my bill from their company charges after their checks have been used towards this outrageous debt!!!! What I am asking is for the whole debt added onto my account by Verde Energy be taken care of by them since what they told me about saving cost on my bill from [redacted] was not what they delivered Sincerely, [redacted] ***
We sent the customer the following email today: Mr [redacted] , We received your recent inquiryYour account was enrolled in a monthly variable rate offer For reference, your initial rate held steady for almost years For reference, customers on a variable rate plan always have the option of switching to a fixed rate plan at any point in timeYour account has been cancelled per your request We reviewed your recent usage and will send you a billing adjustment check for $which lowers the effective rate on your Sept-Nov bills to our current fixed rate of $0.1099/KWH You will receive this check within weeksRegards, Verde Energy Customer Support
We sent the customer the following email today Ms [redacted] , We received your inquiry Your enrollment with Verde has been cancelled We will also place the phone number, ###-###-####, on our internal DNC list so it will not be called in the future Even though your enrollment has been cancelled we redeemed your $cash bonus and you will receive a check for this amount in approximately weeks We apologize for any inconvenience Regards, [redacted] Verde Energy USA
MsJaniszewski was enrolled under a monthly variable rate offer which can change with market conditions Her initial rate with Verde Energy in March was $0.0854/KWH which was lower than with her prior supplier Rescom As a goodwill gesture, we are issuing a billing refund check totaling $which represents the difference between the rate charged on her last two bills with Verde versus the $0.0999/KWH she could have received if she switched to our month fixed rate offer which is posted on our web site She will receive the check within weeks This should resolve this inquiry
emailed final response 2/27/15: Dear [redacted] , This email is in reference to your rejection of our Revdex.com responseI have issued you one additional refund for the usage from your 11/10/2014-12/10/billing cycleYou should receive the final refund check within business days [redacted] Customer Support | Verde Energy USA [redacted] ***%
This customer is a Verde Energy *** customerI have replied to him and also forwarded the complaint to our Verde Energy TX team:Dear [redacted] ,This email is in response to the complaint you filed with the Revdex.comI work for Verde Energy in New England, and have forwarded your complaint to Verde Energy TEXASIf you do not hear back from them within business days, please feel free to contact them at:Live Customer Support: ###-###-####Agents are available Monday-Friday 7:AM to 8:PM CST and Saturday from 8:AM to 3:PM CST.Previously a TruSmart Customer? Call us at ###-###-####.Fax: ###-###-####Email: [redacted] Mail: [redacted] ***I'm sorry I am not able to assist you at this timeIf you do not hear back from them, please let me know.Much thanks and best of luck to you with your Hurricane Harvey recovery
We sent the following email to the customer today Ms [redacted] , I received your recent inquiry I researched our records and saw that you called in February but did not request that your service be cancelled You were offered a $cash bonus on the call and you cashed the check which was sent to you at that time I also saw that [redacted] helped you with a billing issue several weeks ago and we have submitted a request to the utility to leave service with Verde Even though you have cancelled, as a good will gesture we will send you a check for $to lower the effective rate on your August and July bills to the *** rate of $0.1025/KWH You will receive this check in approximately weeks Regards, [redacted] Verde Energy USA
Complaint: I am rejecting this response because: Verde Energy should have never called my mother to solicit business as she is on the Federal No Call ListI know this because I put her phone number on the listI listened to the "Robo Call" that was made to her phoneMy mom is years old and has dementia and has no idea of what was happening nor does she even remember receiving the callThis is the reason I put her UNLISTED phone number on the no call list; to prevent these predators from taking advantage of herObviously, Verde Energy thinks they can make this go away by attempting to pacify us with a small refundIf they had no guilt they never would have made this offerI expect a full refund from Verde Energy going back to March of If this does not happen I will take legal action with the Connecticut Deptof Consumer Protection for Verde's ignoring the "No Call Law" and I will report this to the local TV troubleshooters to expose Verde's illegal & unethecal practices Sincerely, Robert Tomlin
We sent the customer the following email todayMr [redacted] ,I was traveling last week and just received your voice mail I put your $rebate in and you should receive a check within two weeks.Regards, [redacted]
We sent the customer the following email today Mr [redacted] I receive your inquiry We do not show an active account or any billings We show you as enrolling in December but then cancelling right away /> Can you send me a copy of a recent bill showing Verde charges so I can review this further My fax is ###-###-#### Thanks, Tony Menchaca Verde Energy
Dear [redacted] ,This email is in response to the comment you filed with the Revdex.comFor your reference, Verde utilizes a third party service provider to comply with all Federal and state telemarketing DNC regulations All phone lists are scrubbed against the Federal DNC list and any state DNC list every daysWe also maintain an internal DNC list which contains the phone number of any person who asks to not be called again I have added your phone number to this listMaster DNC List Search ResultsAdd DNC Record DNC Bulk Upload Download Master DNC ListPhone NumberDate Added [redacted] 12/21/All my best to you, and thank you for taking the time to give us this feedback Karen M***Customer Support |Verde Energy USA [redacted] ***
replied via email on 3/27/15:Dear [redacted] ,This email is in response to your call to our customer service center and your complaint to the Revdex.comI have looked up your account and see that your fixed rate expired on 11/14/At this time, Verde is not required to contact *** [redacted] customers when their rate is about to expireLast April, we mailed you a new terms of service, which explains that your new rate is good for months and at the end of the 6-month term, your account will be switched to variableAs a one-time courtesy, I have processed a $refund for the difference in rate from the variable you were charged on your 2/19/2015-3/19/bill, to the Verde fixed rate of .1599/kwhI have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should get both of these checks in the mail within business days.I have adjusted your account to our current fixed rate of .1599/kwh for any remaining billing cycles with Verde Energy and I have put in a cancellation request to your utility to have them cancel your enrollment with Verde Energy USAIf you have any questions/concerns please don’t hesitate to reply to this e-mail[redacted] ***Customer Support | Verde Energy USA [redacted] ***
Customer's cell phone number has been added to our DNC list.Master DNC List Search ResultsAdd DNC Record DNC Bulk Upload Download Master DNC ListPhone NumberDate Added [redacted] 9/17/2015Karen M***Customer Support | Verde Energy USA [redacted] ***
We sent the customer the following email today [redacted] , I reviewed your inquiry from this morning.Your account was assigned to Verde Energy by [redacted] as provided for in [redacted] customer agreement All [redacted] customers received notice of this assignment in a first class letter dated 2/6/and as part of the assignment Verde lowered the supply rate that was previously charged by [redacted] A copy of this letter and the related Terms of Service (the initial variable rate of $0.0854/KWH for this account replaced the “0.xxxx”/KWH in the sample TOS) are attached for your reference This account began to receive Verde’s supply rate as of 4/15/ If you would like a copy of your original enrollment information with [redacted] I can reach out to them to obtain this As you know, you contacted our customer support group on June and a drop transaction was placed for your account and the account left service with Verde at the end of the billing cycle on 7/15/ Verde does not have any cancellation fees We sent you a billing adjustment check for $which has been cashed and lowered your rate on your final July bill As an additional good will gesture I can also send you another check for $to lower the effective rate on your 5/bill Regards, [redacted]
We sent the customer the following email today Mr [redacted] , I was traveling last week and just received your voice mail I put your $rebate in and you should receive a check within two weeksRegards, [redacted]
sent email: rel="tempredactor" Dear [redacted] This email is in reply to the complaint you filed with the Revdex.com Please accept my sincerest apologies for the phone call you received from Verde EnergyWe do not authorize our Telemarketing agents to make ANY phone calls on SundaysI have put in a Do Not Call request to our Telemarketing providers and have also added you to our own Do Not Call listI thank you for contacting us and letting us know of this problemMaster DNC List Search Results Phone Number Date Added [redacted] 6/29/ Please feel free to reply to this email with any additional concerns [redacted] Customer Support | Verde Energy USA [redacted] ***
The following email was sent to the customer today Ms***, Your check was issued at the end of last week so you should receive it in the mail this week I apologize for the delayRegards, [redacted]
We sent the customer the following email today: [redacted] ***, I reviewed your inquiry The only account we show under your name is located at [redacted] This account started service with Verde on 4/10/ and will leave service on 6/10/ The rate is $0.0699/KWH which is below the utility rate of $0.0765/KWH Regards, [redacted]
Verde Energy feels we have provided an equitable solution to this matter and considers this case resolved
We sent the customer the following email todayMs[redacted] ,I received your recent inquiry Even though you have cancelled your service with Verde Energy we will send you a billing refund check for $which lowers the rate on your last bills to our fixed rate of $0.1199/KWH that we offer to new customers and which any existing customer can switch to You will receive your check within weeks.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: What Karen m [redacted] has laid out here only shows how fraudulent this company isMy April bill reads thus; Current [redacted] -Gas $Current [redacted] - Electric $Verde Energy USA, IncGas Charges $which make my total bill for April $ Last month's bill(March) was much higher because both gas and electric charges were added by Verde Energy in addition to [redacted] separate charges: [redacted] gas 39.38, [redacted] electric, 18.77; Verde Gas is 41.53, while their electric is totaling $153.64!! My October bill from [redacted] alone for both gas and electric was just $before Verde was added to my account so why would I prefer to pay $monthly for the same service costing $70.53?? So this is not a case of what the difference is between [redacted] charges and Verde Energy! Both charges have been plied on my account since February and the extra charges added onto my account by Verde is in excess of $Their rebate of $does not pay all of this, who pays the balance? Furthermore, I did not receive the check for $from themWhatever Karen is trying to say here does not cover the difference that will still be remaining on my bill from their company charges after their checks have been used towards this outrageous debt!!!! What I am asking is for the whole debt added onto my account by Verde Energy be taken care of by them since what they told me about saving cost on my bill from [redacted] was not what they delivered Sincerely, [redacted] ***
We sent the customer the following email today: Mr [redacted] , We received your recent inquiryYour account was enrolled in a monthly variable rate offer For reference, your initial rate held steady for almost years For reference, customers on a variable rate plan always have the option of switching to a fixed rate plan at any point in timeYour account has been cancelled per your request We reviewed your recent usage and will send you a billing adjustment check for $which lowers the effective rate on your Sept-Nov bills to our current fixed rate of $0.1099/KWH You will receive this check within weeksRegards, Verde Energy Customer Support
We sent the customer the following email today Ms [redacted] , We received your inquiry Your enrollment with Verde has been cancelled We will also place the phone number, ###-###-####, on our internal DNC list so it will not be called in the future Even though your enrollment has been cancelled we redeemed your $cash bonus and you will receive a check for this amount in approximately weeks We apologize for any inconvenience Regards, [redacted] Verde Energy USA
MsJaniszewski was enrolled under a monthly variable rate offer which can change with market conditions Her initial rate with Verde Energy in March was $0.0854/KWH which was lower than with her prior supplier Rescom As a goodwill gesture, we are issuing a billing refund check totaling $which represents the difference between the rate charged on her last two bills with Verde versus the $0.0999/KWH she could have received if she switched to our month fixed rate offer which is posted on our web site She will receive the check within weeks This should resolve this inquiry
emailed final response 2/27/15: Dear [redacted] , This email is in reference to your rejection of our Revdex.com responseI have issued you one additional refund for the usage from your 11/10/2014-12/10/billing cycleYou should receive the final refund check within business days [redacted] Customer Support | Verde Energy USA [redacted] ***%
This customer is a Verde Energy *** customerI have replied to him and also forwarded the complaint to our Verde Energy TX team:Dear [redacted] ,This email is in response to the complaint you filed with the Revdex.comI work for Verde Energy in New England, and have forwarded your complaint to Verde Energy TEXASIf you do not hear back from them within business days, please feel free to contact them at:Live Customer Support: ###-###-####Agents are available Monday-Friday 7:AM to 8:PM CST and Saturday from 8:AM to 3:PM CST.Previously a TruSmart Customer? Call us at ###-###-####.Fax: ###-###-####Email: [redacted] Mail: [redacted] ***I'm sorry I am not able to assist you at this timeIf you do not hear back from them, please let me know.Much thanks and best of luck to you with your Hurricane Harvey recovery
We sent the following email to the customer today Ms [redacted] , I received your recent inquiry I researched our records and saw that you called in February but did not request that your service be cancelled You were offered a $cash bonus on the call and you cashed the check which was sent to you at that time I also saw that [redacted] helped you with a billing issue several weeks ago and we have submitted a request to the utility to leave service with Verde Even though you have cancelled, as a good will gesture we will send you a check for $to lower the effective rate on your August and July bills to the *** rate of $0.1025/KWH You will receive this check in approximately weeks Regards, [redacted] Verde Energy USA
Complaint: I am rejecting this response because: Verde Energy should have never called my mother to solicit business as she is on the Federal No Call ListI know this because I put her phone number on the listI listened to the "Robo Call" that was made to her phoneMy mom is years old and has dementia and has no idea of what was happening nor does she even remember receiving the callThis is the reason I put her UNLISTED phone number on the no call list; to prevent these predators from taking advantage of herObviously, Verde Energy thinks they can make this go away by attempting to pacify us with a small refundIf they had no guilt they never would have made this offerI expect a full refund from Verde Energy going back to March of If this does not happen I will take legal action with the Connecticut Deptof Consumer Protection for Verde's ignoring the "No Call Law" and I will report this to the local TV troubleshooters to expose Verde's illegal & unethecal practices Sincerely, Robert Tomlin
We sent the customer the following email todayMr [redacted] ,I was traveling last week and just received your voice mail I put your $rebate in and you should receive a check within two weeks.Regards, [redacted]
We sent the customer the following email today Mr [redacted] I receive your inquiry We do not show an active account or any billings We show you as enrolling in December but then cancelling right away /> Can you send me a copy of a recent bill showing Verde charges so I can review this further My fax is ###-###-#### Thanks, Tony Menchaca Verde Energy
Dear [redacted] ,This email is in response to the comment you filed with the Revdex.comFor your reference, Verde utilizes a third party service provider to comply with all Federal and state telemarketing DNC regulations All phone lists are scrubbed against the Federal DNC list and any state DNC list every daysWe also maintain an internal DNC list which contains the phone number of any person who asks to not be called again I have added your phone number to this listMaster DNC List Search ResultsAdd DNC Record DNC Bulk Upload Download Master DNC ListPhone NumberDate Added [redacted] 12/21/All my best to you, and thank you for taking the time to give us this feedback Karen M***Customer Support |Verde Energy USA [redacted] ***
replied via email on 3/27/15:Dear [redacted] ,This email is in response to your call to our customer service center and your complaint to the Revdex.comI have looked up your account and see that your fixed rate expired on 11/14/At this time, Verde is not required to contact *** [redacted] customers when their rate is about to expireLast April, we mailed you a new terms of service, which explains that your new rate is good for months and at the end of the 6-month term, your account will be switched to variableAs a one-time courtesy, I have processed a $refund for the difference in rate from the variable you were charged on your 2/19/2015-3/19/bill, to the Verde fixed rate of .1599/kwhI have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should get both of these checks in the mail within business days.I have adjusted your account to our current fixed rate of .1599/kwh for any remaining billing cycles with Verde Energy and I have put in a cancellation request to your utility to have them cancel your enrollment with Verde Energy USAIf you have any questions/concerns please don’t hesitate to reply to this e-mail[redacted] ***Customer Support | Verde Energy USA [redacted] ***
Customer's cell phone number has been added to our DNC list.Master DNC List Search ResultsAdd DNC Record DNC Bulk Upload Download Master DNC ListPhone NumberDate Added [redacted] 9/17/2015Karen M***Customer Support | Verde Energy USA [redacted] ***
We sent the customer the following email today [redacted] , I reviewed your inquiry from this morning.Your account was assigned to Verde Energy by [redacted] as provided for in [redacted] customer agreement All [redacted] customers received notice of this assignment in a first class letter dated 2/6/and as part of the assignment Verde lowered the supply rate that was previously charged by [redacted] A copy of this letter and the related Terms of Service (the initial variable rate of $0.0854/KWH for this account replaced the “0.xxxx”/KWH in the sample TOS) are attached for your reference This account began to receive Verde’s supply rate as of 4/15/ If you would like a copy of your original enrollment information with [redacted] I can reach out to them to obtain this As you know, you contacted our customer support group on June and a drop transaction was placed for your account and the account left service with Verde at the end of the billing cycle on 7/15/ Verde does not have any cancellation fees We sent you a billing adjustment check for $which has been cashed and lowered your rate on your final July bill As an additional good will gesture I can also send you another check for $to lower the effective rate on your 5/bill Regards, [redacted]