We sent the customer the following email today ***, We received your email The account you reference, [redacted] , is under the name of [redacted] It began service on 3/7/under a month fixed rate of $0.0869/KWH The rate was held fixed thru a 7th month and just recently was increased but is not anywhere close to the cents you noted (it was cents in the most recent month)We notify customers via [redacted] *** in advance of any fixed rate expiration and offer customers the opportunity to then switch to our then current fixed rate at no cost We can switch this account or any other account you may have to our current fixed rate which is a month fixed rate of $0.1149/KWHLet us know how you want to proceedRegards, [redacted]
When I receive checkI will cancel this complaintOnly when I receive checkI have been told this before twiceWhen I cash check and it goes into my account I will cancel this complaintThank you for the infoBut hope this complaint can get solved as soon as possible Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will only reopen this case if the same problem happens again in the next months Sincerely, [redacted]
replied to custdirectly:Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have stopped the enrollment of your account and put your phone number on our DNC listPlease take a moment to go online to our website, where you can look at our offerings at your own paceYou may find that Verde is a good idea for youEnroll with us online, or you can call our ###-###-#### customer service center and enroll with themOur 100% renewable energy price is fixed for months at .0799/kwh (cents/kwh).If you have any additional questions/concerns, please don't hesitate to reply to this email Karen M***Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT
We sent the customer the following email: MrGeorge, We reviewed your Revdex.com inquiry You were enrolled on a monthly variable rate offer which did not change for over years As a goodwill gesture we will issue you a billing adjustment check for $which lowers your rate on your 3/16/bill to $0.0999/KWH and have set you up with this rate for the next months if you choose to remain with Verde You can cancel your enrollment at any time with no cancellation cost You can reach our customer service at any time at ###-###-#### You should receive your check in approximately weeks Regards, Tony Menchaca
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI recently opened a case ( [redacted] ) against Verde Energy on 9/11/They answered me on 9/12/and offered a settlement of I wish to accept the offer but have not received any other notice from the Revdex.com about itI called the Revdex.com in Cttoday and they said to email this address to finalize it so that I can receive the checkI will also try to end it online but don't know how successful I will bePlease email me or call [redacted] *** and let me know if I have done this correctly and if there is anything else to be doneThank you for your help and timeTake care, Sincerely, [redacted]
emailed reply 3/18/15Dear [redacted] ,This email is in response to the complaint you filed with the Revdex.comThank you for your patience in waiting for my replyWe have adjusted your account to the current fixed rate of .1049/kwhThat rate is fixed for monthsYour rate will automatically switch to our variable rate at the end of that 6-month periodYou will need to contact us again if you want to avoid switching back to the variable rateYou should see this new rate after your .1149/kwh rate expires.We are sending you a refund check for the difference in rate from the variable you were charged, to the fixed rate at that timeYou should get your $check in the mail any day now, as it was sent directly from the bank on 3/11/I apologize for any inconvenience.Thank you for being a Verde customer! [redacted] ***Customer Support | Verde Energy USA [redacted] ***
Their fixed rate actually remained higher than my utility company After the fixed rate expired, the rate per kWh ended up 5x (500%!!!) higher than my utility company After two years of having them as my supplier I calculated that they actually cost my $more than if I had just remained with my power company!!!
We sent the customer the following email today MsTaylor, I reviewed your inquiry You were enrolled in a variable rate offer which can change with market conditions The rate held steady for most of your service with Verde but increased in recent months because of significant increases in energy supply costs, not all of which were passed on to customers by Verde Your account has been dropped and will go back to service with PPL As a goodwill gesture we will send you a billing adjustment check of $which lowers the effective rate on your May bill to $0.0999/KWH and will use this lower rate on your final bill in June You should receive this check within approximately weeks Regards, Tony Menchaca Verde Energy USA
We sent the customer the following email today Mr [redacted] , I received a copy of your inquiry In you received via first class mail a letter from Verde Energy which indicated that your account was now on a 100% renewable energy offer, which was not guaranteed to be below the utility rate, and that you could contact Verde at any time to cancel or inquire about an alternative fixed rate offer The mailing also included a $retention rebate which you submitted and cashed the check we then sent you I saw that your account left service with Verde on 11/12/ Even though you cancelled, as a good will gesture we will send you a billing adjustment check for $which effectively lowers your rate to $0.10125/KWH for you last bill cycles You should receive this check in approximately weeks Regards, [redacted] Verde Energy USA
responded via email directly to customer on 4/22/15Dear [redacted] This email is in response to your rejection of our Revdex.com responseLast April, we mailed you a new terms of service, which explains that your rate was good for months and at the end of the 6-month term, your account will be switched to a variable rateAs I have explained in past responses, your fixed rate expired on 11/14/At this time, Verde is not required to contact [redacted] customers when their rate is about to expireA $refund check was mailed to you directly from the bankAs well as the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should get both of these checks in the mail any day now.I have adjusted your account to our fixed rate of .1499/kwh for your remaining billing cycle with Verde Energy, which you should now see on your last bill [redacted] has given us a service end date of 4/20/Verde does not have any cancellation feesFor reference, all existing customers have the opportunity to switch to our then current fixed rate at any time at no costVerde Energy feels we have provided an equitable solution to this matter and considers this case resolved [redacted] ***Customer Support | Verde Energy USA [redacted] ***
We sent the customer the following email Mr[redacted] , I received a copy of your inquiry and reviewed your account historyAs you know we provide all existing customers the opportunity to take advantage of our current fixed rate offer for new customers You were able to do this back in May of last year under a month fixed rate of $0.1049/KWHWe have put in a cancellation transaction per your request Even though you have decided to cancel we will send you a billing adjustment check for $which lowers the rate on your Jan bill to $0.1049/KWH With this check we will have provided you with over $of billing refunds, you received another check back in May, along with $in special bonus rebates ($in May and $in Jan 2014) Regards, [redacted]
responded via email on April 14, 2015:Dear [redacted] ***,This email is in response to the complaint you filed with the Revdex.comAs requested, I am emailing you a voice recording of your enrollment with Verde Energy USACall Time: 5/22/3:33:PMOn 12/21/2014, your 6-month fixed rate of $0.0999/kwh expiredOur fixed rate programs are fixed for a certain period of time as explained in your Terms of Service.As a one time courtesy, I have issued you a refund for the difference in rate from the variable you paid, to our fixed rate at that timeYou should receive this $check in the mail within 10-business daysI do see that your $rebate has already been processed and cashed in March.We have also adjusted your account to our fixed rate of $0.1149/kwh for any remaining billing cycles.We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceWe are contacting you today to confirm that your service was returned to your utility on 3/23/If you have any questions, please don't hesitate to reply to this email[redacted] ***Customer Support | Verde Energy USA [redacted] ***
Complaint: [redacted] I am rejecting this response because: I see no reason why I should settle for less than the amount that I expect to receive if I take my complaint to the Small Claims Court The Terms and Conditions Verde sent me with their August letter state:Price: “...the rate may fluctuate with month to month market conditionsEffective rate will not be higher than the comparable rate from your local utility...” Since Verde’s one and only selling point was that they would always charge less than [redacted] I cannot imagine that Verde ever believed that I would be willing to have Verde as my supplier if they charged me more than *** Based on my communications with Verde it is clear to me that it is Verde’s deliberate policy to defraud the public by promising a lower price and, after a while, raising the price above ***’s, with the expectation that the customer will never realize that he is paying more, rather than less than [redacted] charges I Called the local Small Claims Court and was told that I could expect the Court to award me the full amount of the overchargesI was also told that, if I am convinced that it is Verde’s policy to defraud the public, I might consider contacting a law firm that specializes in class actions Sincerely, [redacted]
We sent the customer the following email today MrPietrzykowski, I reviewed your recent Revdex.com inquiry and offer the following: Your account began service with Verde on 12/10/on a variable rate offer which can change with market conditions Your initial supply rate of $0.1075/KWH dropped to $0.1065/KWH in June and stayed at this low rate until June when it began to increase due to increases in Verde's supply costs You received significant savings during this 3+ year period As a goodwill gesture, as you asked, we will send you a billing refund check of $ We dropped your account per your request and your account will leave Verde service on at the end of the current billing period on 4/10/ You will receive your check within weeks Regards, Tony Menchaca
Complaint: I am questioning this response because: While I appreciate that the company has promised to return $to me, and will accept this money when I receive it, in just my last bill alone, my increased fees were $over my local utility company, resulting in a loss of $in the past month, even with the return of $ Despite the verbal contract when the company assured me their fees would not be greater than my local utility company, they have been greater since at least July 2013, resulting in over months of fees over those charged by my local utility company In addition, while I wish to return to my local utility company immediately, I am not able to return until March 1st, resulting in additional costs to me over my local utility company I have also become aware that this company has a contract through August with the city of Evanston, IL, where they are providing utilities at less than 1/the cost they are charging me Please do assure they return the $as promised, and thank you for your consideration of my response enclosed Sincerely, Alexa Asher
We sent the following email to the customer today Hi Ann, I have reviewed your recent Revdex.com inquiry I saw that you spoke with our customer service staff in late March You should receive your billing adjustment check of $next week and your account is now on a month fixed rate of $0.0929/KWH so you should be all set Regards, Tony Menchaca
We sent the customer the following email todayDear [redacted] Apologies for any confusion regarding your account and recent charges I was able to locate your account & I have successfully cancelled and refunded your most recent transaction of $ Please let me know if I can help further Kind Regards, [redacted] Customer Support | Verde Energy USA [redacted] ***
We sent the customer the following email today Ms. [redacted] , We received your inquiry. Your enrollment with Verde has been cancelled. We will also place the phone number, value="+1 [redacted] 9" target="_blank">###-###-####, on our internal DNC list so it will not be called in the future. Even though your enrollment has been cancelled we redeemed your $75 cash bonus and you will receive a check for this amount in approximately 2 weeks. We apologize for any inconvenience. Regards, [redacted] Verde Energy USA
We sent the customer the following email today ***, We received your email The account you reference, [redacted] , is under the name of [redacted] It began service on 3/7/under a month fixed rate of $0.0869/KWH The rate was held fixed thru a 7th month and just recently was increased but is not anywhere close to the cents you noted (it was cents in the most recent month)We notify customers via [redacted] *** in advance of any fixed rate expiration and offer customers the opportunity to then switch to our then current fixed rate at no cost We can switch this account or any other account you may have to our current fixed rate which is a month fixed rate of $0.1149/KWHLet us know how you want to proceedRegards, [redacted]
When I receive checkI will cancel this complaintOnly when I receive checkI have been told this before twiceWhen I cash check and it goes into my account I will cancel this complaintThank you for the infoBut hope this complaint can get solved as soon as possible Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will only reopen this case if the same problem happens again in the next months Sincerely, [redacted]
replied to custdirectly:Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have stopped the enrollment of your account and put your phone number on our DNC listPlease take a moment to go online to our website, where you can look at our offerings at your own paceYou may find that Verde is a good idea for youEnroll with us online, or you can call our ###-###-#### customer service center and enroll with themOur 100% renewable energy price is fixed for months at .0799/kwh (cents/kwh).If you have any additional questions/concerns, please don't hesitate to reply to this email Karen M***Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT
We sent the customer the following email: MrGeorge, We reviewed your Revdex.com inquiry You were enrolled on a monthly variable rate offer which did not change for over years As a goodwill gesture we will issue you a billing adjustment check for $which lowers your rate on your 3/16/bill to $0.0999/KWH and have set you up with this rate for the next months if you choose to remain with Verde You can cancel your enrollment at any time with no cancellation cost You can reach our customer service at any time at ###-###-#### You should receive your check in approximately weeks Regards, Tony Menchaca
Don't go with the companyAfter the grace period is over your bills go sky highWas never told about any grace period now my bills have doubled
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI recently opened a case ( [redacted] ) against Verde Energy on 9/11/They answered me on 9/12/and offered a settlement of I wish to accept the offer but have not received any other notice from the Revdex.com about itI called the Revdex.com in Cttoday and they said to email this address to finalize it so that I can receive the checkI will also try to end it online but don't know how successful I will bePlease email me or call [redacted] *** and let me know if I have done this correctly and if there is anything else to be doneThank you for your help and timeTake care, Sincerely, [redacted]
emailed reply 3/18/15Dear [redacted] ,This email is in response to the complaint you filed with the Revdex.comThank you for your patience in waiting for my replyWe have adjusted your account to the current fixed rate of .1049/kwhThat rate is fixed for monthsYour rate will automatically switch to our variable rate at the end of that 6-month periodYou will need to contact us again if you want to avoid switching back to the variable rateYou should see this new rate after your .1149/kwh rate expires.We are sending you a refund check for the difference in rate from the variable you were charged, to the fixed rate at that timeYou should get your $check in the mail any day now, as it was sent directly from the bank on 3/11/I apologize for any inconvenience.Thank you for being a Verde customer! [redacted] ***Customer Support | Verde Energy USA [redacted] ***
Their fixed rate actually remained higher than my utility company After the fixed rate expired, the rate per kWh ended up 5x (500%!!!) higher than my utility company After two years of having them as my supplier I calculated that they actually cost my $more than if I had just remained with my power company!!!
We sent the customer the following email today MsTaylor, I reviewed your inquiry You were enrolled in a variable rate offer which can change with market conditions The rate held steady for most of your service with Verde but increased in recent months because of significant increases in energy supply costs, not all of which were passed on to customers by Verde Your account has been dropped and will go back to service with PPL As a goodwill gesture we will send you a billing adjustment check of $which lowers the effective rate on your May bill to $0.0999/KWH and will use this lower rate on your final bill in June You should receive this check within approximately weeks Regards, Tony Menchaca Verde Energy USA
We sent the customer the following email today Mr [redacted] , I received a copy of your inquiry In you received via first class mail a letter from Verde Energy which indicated that your account was now on a 100% renewable energy offer, which was not guaranteed to be below the utility rate, and that you could contact Verde at any time to cancel or inquire about an alternative fixed rate offer The mailing also included a $retention rebate which you submitted and cashed the check we then sent you I saw that your account left service with Verde on 11/12/ Even though you cancelled, as a good will gesture we will send you a billing adjustment check for $which effectively lowers your rate to $0.10125/KWH for you last bill cycles You should receive this check in approximately weeks Regards, [redacted] Verde Energy USA
responded via email directly to customer on 4/22/15Dear [redacted] This email is in response to your rejection of our Revdex.com responseLast April, we mailed you a new terms of service, which explains that your rate was good for months and at the end of the 6-month term, your account will be switched to a variable rateAs I have explained in past responses, your fixed rate expired on 11/14/At this time, Verde is not required to contact [redacted] customers when their rate is about to expireA $refund check was mailed to you directly from the bankAs well as the $rebate that was available for you to take advantage of during the first 6-months of your enrollmentYou should get both of these checks in the mail any day now.I have adjusted your account to our fixed rate of .1499/kwh for your remaining billing cycle with Verde Energy, which you should now see on your last bill [redacted] has given us a service end date of 4/20/Verde does not have any cancellation feesFor reference, all existing customers have the opportunity to switch to our then current fixed rate at any time at no costVerde Energy feels we have provided an equitable solution to this matter and considers this case resolved [redacted] ***Customer Support | Verde Energy USA [redacted] ***
We sent the customer the following email Mr[redacted] , I received a copy of your inquiry and reviewed your account historyAs you know we provide all existing customers the opportunity to take advantage of our current fixed rate offer for new customers You were able to do this back in May of last year under a month fixed rate of $0.1049/KWHWe have put in a cancellation transaction per your request Even though you have decided to cancel we will send you a billing adjustment check for $which lowers the rate on your Jan bill to $0.1049/KWH With this check we will have provided you with over $of billing refunds, you received another check back in May, along with $in special bonus rebates ($in May and $in Jan 2014) Regards, [redacted]
responded via email on April 14, 2015:Dear [redacted] ***,This email is in response to the complaint you filed with the Revdex.comAs requested, I am emailing you a voice recording of your enrollment with Verde Energy USACall Time: 5/22/3:33:PMOn 12/21/2014, your 6-month fixed rate of $0.0999/kwh expiredOur fixed rate programs are fixed for a certain period of time as explained in your Terms of Service.As a one time courtesy, I have issued you a refund for the difference in rate from the variable you paid, to our fixed rate at that timeYou should receive this $check in the mail within 10-business daysI do see that your $rebate has already been processed and cashed in March.We have also adjusted your account to our fixed rate of $0.1149/kwh for any remaining billing cycles.We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceWe are contacting you today to confirm that your service was returned to your utility on 3/23/If you have any questions, please don't hesitate to reply to this email[redacted] ***Customer Support | Verde Energy USA [redacted] ***
Complaint: [redacted] I am rejecting this response because: I see no reason why I should settle for less than the amount that I expect to receive if I take my complaint to the Small Claims Court The Terms and Conditions Verde sent me with their August letter state:Price: “...the rate may fluctuate with month to month market conditionsEffective rate will not be higher than the comparable rate from your local utility...” Since Verde’s one and only selling point was that they would always charge less than [redacted] I cannot imagine that Verde ever believed that I would be willing to have Verde as my supplier if they charged me more than *** Based on my communications with Verde it is clear to me that it is Verde’s deliberate policy to defraud the public by promising a lower price and, after a while, raising the price above ***’s, with the expectation that the customer will never realize that he is paying more, rather than less than [redacted] charges I Called the local Small Claims Court and was told that I could expect the Court to award me the full amount of the overchargesI was also told that, if I am convinced that it is Verde’s policy to defraud the public, I might consider contacting a law firm that specializes in class actions Sincerely, [redacted]
We sent the customer the following email today MrPietrzykowski, I reviewed your recent Revdex.com inquiry and offer the following: Your account began service with Verde on 12/10/on a variable rate offer which can change with market conditions Your initial supply rate of $0.1075/KWH dropped to $0.1065/KWH in June and stayed at this low rate until June when it began to increase due to increases in Verde's supply costs You received significant savings during this 3+ year period As a goodwill gesture, as you asked, we will send you a billing refund check of $ We dropped your account per your request and your account will leave Verde service on at the end of the current billing period on 4/10/ You will receive your check within weeks Regards, Tony Menchaca
Complaint: I am questioning this response because: While I appreciate that the company has promised to return $to me, and will accept this money when I receive it, in just my last bill alone, my increased fees were $over my local utility company, resulting in a loss of $in the past month, even with the return of $ Despite the verbal contract when the company assured me their fees would not be greater than my local utility company, they have been greater since at least July 2013, resulting in over months of fees over those charged by my local utility company In addition, while I wish to return to my local utility company immediately, I am not able to return until March 1st, resulting in additional costs to me over my local utility company I have also become aware that this company has a contract through August with the city of Evanston, IL, where they are providing utilities at less than 1/the cost they are charging me Please do assure they return the $as promised, and thank you for your consideration of my response enclosed Sincerely, Alexa Asher
We sent the following email to the customer today Hi Ann, I have reviewed your recent Revdex.com inquiry I saw that you spoke with our customer service staff in late March You should receive your billing adjustment check of $next week and your account is now on a month fixed rate of $0.0929/KWH so you should be all set Regards, Tony Menchaca
We sent the customer the following email todayDear [redacted] Apologies for any confusion regarding your account and recent charges I was able to locate your account & I have successfully cancelled and refunded your most recent transaction of $ Please let me know if I can help further Kind Regards, [redacted] Customer Support | Verde Energy USA [redacted] ***
We sent the customer the following email today Ms. [redacted] , We received your inquiry. Your enrollment with Verde has been cancelled. We will also place the phone number, value="+1 [redacted] 9" target="_blank">###-###-####, on our internal DNC list so it will not be called in the future. Even though your enrollment has been cancelled we redeemed your $75 cash bonus and you will receive a check for this amount in approximately 2 weeks. We apologize for any inconvenience. Regards, [redacted] Verde Energy USA