Complaint: [redacted] I am rejecting this response because: I am trying to get them to remove a different number from their list Maybe I didn't include it, but ( [redacted] is also on the DO NOT CALL list This is the number I am having trouble with Calls may have been agreed to through a third party via a questionnaire Please see to it that my cell number is taken off of their list without me having to answer my cell ( [redacted] Thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meNo Further action is needed unless phone calls continue to which another complaint will be filedVerde may need to check their databases as the caller asked if I still lived in ***yet they are calling a [redacted] area code and the area code from their caller was also a [redacted] area code Sincerely, [redacted]
We sent the customer the following email todayMrNitko, normal;">I reviewed your recent inquiry Your account was on a variable rate offer and the rate increased due to significant increases in energy supply costs, not all of which were passed on to Verde customers Even though your account left service with Verde at the end of the billing cycle on 6/2/14, we will issue you a billing adjustment check for $which lowers the effective rate on your May and June bills to $0.1129/KWH You should receive this check in approximately weeks Regards, [redacted] Verde Energy USA
We sent the customer the following email todayMr [redacted] ,I received a copy of your inquiry.While reviewing your account I saw that you spoke with our customer service group yesterday and wanted to switch to a fixed rate of $0.1149/KWH for 100% renewable energy For reference you were on a variable rate since 1/8/and that rate dropped in and then did not change for over years.Let me know if you still want to switch to the fixed rate or leave service with Verde and return to [redacted] ( whose estimated rate is slightly higher than our current rate).Regards, [redacted]
We sent the customer the following email today: Hi Robin, I reviewed your inquiry and your recent calls to our customer service group I apologize for our staff not being able to respond to you in a timely manner /> Our records indicate that we processed a drop request for your account on 2/15/but we do not show the any record of the 1/23/drop that you noted in your inquiry Your account left service with Verde as of your last bill on 3/24/ I will take your word for it that you tried to cancel on 1/23/which meant that your last bill would have been your 2/24/ bill I looked at the usage for both your February (5,KWH at $0.1499/KWH) and March (4,KWH at $0.1599/KWH) bills and we will send you a billing adjustment check for $which brings the effective rate for both of those bills down to our lowest PECO rate of $0.0999/KWH You should receive your check in approximately weeks Again, I apologize for the slow response to this issue Regards, Tony Menchaca
Responded directly to customer's email address on 6/29/Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have searched your phone number in our outbound call database and while I do find that we have called your phone number, I did not find any instances where you actually picked up the phoneI will also add that we do not sell solar panels, we are a 3rd party electric supplier, so perhaps you have our phone number confused with a different caller that is trying to sell solar panelsThat aside, I have added your phone number ###-###-#### to our do not call list and you will no longer receive solicitations from Verde Energy USA Please feel free to reply to this email if you have any questions/concernsAll my best to you, Karen Karen McVay Customer Support |Verde Energy USA Merritt | Second Floor | Norwalk, CT
We've responded [redacted] today, please see below: *** [redacted] I received a copy of your inquiry You were enrolled in our ESS service on January 6th of this year You were charged the trial fee of $(on 1/6) and our monthly fee of $on February 5th Your account has been cancelled, and $has been refunded back to you via check Please allow 7- business days to receive check via first class mail We had some difficulty finding your account because the name on the account is [redacted] , apologies for any inconvenience caused Regards,
Complaint: 10462339I am rejecting this response because: I received nothing ON PAPER stating the rate that I would be paying and nothing was stated verbally when signing up All I heard that they were going to "save me money" This is what I believe to be a predatory tactic I spoke to the rep and gave her screenshots of my billing statements I was told about the rate at the time of my complaint This is why I believe that there should be no further billing I would be willing to return the $rebate as long as I am excused from everything else.Sincerely, [redacted]
Responded by email on 2/13/15: 13px/15.36px "Helvetica Neu Dear [redacted] This email is in response to your dispute filed with the Revdex.comIn the summer of 2012, all [redacted] (***) customers were switched to Verde Energy USAThis happened because [redacted] sold their customer list to Verde Energy and we began to provide you with electricity instead of ***You were notified by U.SMail in a letter from [redacted] explaining the change Your official service start date was 8/30/12, and any electricity you used after that date was purchased for you by Verde Energy USAYou will see us listed as your provider starting with your bill dated around 10/1/ We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service was returned to your utility on 1/30/ We have already processed a refund check for $We also lowered your rate to the rate for your final bill with usWe are processing another refund for your 10/30/2014-12/1/billing cycle: $You should receive that check in the mail within 10-business days [redacted] Customer Support | Verde Energy USA [redacted] ***
We sent the customer the following email today Mr [redacted] , We received a copy of your recent inquiry I apologize for you not being able to reach a customer service rep We have placed a cancellation on your enrollment with Verde EnergyRegards, Verde Energy Customer Support
Emailed customer directly on 6/21/16: Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you originally enrolled the account with Verde Energy for a 4-month fixed rate of $0.1149/kwhYou received that rate for billing cyclesAfter your fixed rate expired, per the Terms of Service mailed to your address, the account switched automatically to our VARIABLE rate There was a call made in August of where you requested to be put on the new 6-month fixed rate of $0.0999/kwhAt that time, we also issued you a refund check for the difference in rate from your June/July bill ($32.90) as well as a check for $thanking you for remaining with Verde EnergyWe also processed your $rebateWe adjusted your rate and you received the agreed upon .0999/kwh rate for monthsPer your Terms of Service, after the months, your rate automatically switched to our VARIABLE rate at the time: $0.1899/kwh and continued on the variable rate I see that your account has been scheduled for cancellation from Verde on 7/12/I have adjusted your rate to our current fixed rate of $0.0949/kwh for the final bill with Verde We are processing a $refund for the difference in rate from your highest billingVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyYou should receive the check in the mail within 10-business daysIf you have any questions, please don't hesitate to reply to this email Karen M [redacted] Customer Support |Verde Energy USA Merritt | Second Floor | Norwalk, CT
replied directly to customer: 240);">Dear Christopher M [redacted] This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that your fixed rate expired on 3/20/At this time, Verde is not required to contact New Jersey customers when their rate is about to expireAs a one-time courtesy, I have processed a $refund for the difference in rate from the variable you were charged on your most recent bill, to the current fixed rateYou should get that check within business daysFor your information, I am emailing you a voice recording of your enrollment with Verde Energy USA where we clearly state that your account is for a fixed period and at the end of that period it will automatically switch to a variable rate Call Time: 8/11/1:19:PM We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service was returned to your utility on 1/19/If you have any questions, please don't hesitate to reply to this emailKaren M [redacted] Merritt | Second Floor | Norwalk, CT
Responded to customer complaint:Dear [redacted] , Apologies for any inconveniences regarding your subscription with our ESS service I show that your account was cancelled on March 17th I have refunded both the & 19.95, please expect to see the $ credited back to your credit card and the $will be sent via check (please allow up to business days to receive) Please let me know if I can assist further
copy of email sent on 2/10/15: 13px/15.36px "Helvetica Neu Dear [redacted] This email is in response to your complaint filed with the BBB. I have looked up your account and see that your fixed rate was for 6 months, as stated on your terms of service, your fixed rate will switch to the variable rate once the fixed rate term expires. After receiving the fixed rate for 7 months (one extra month) your fixed rate expired on 8/25/14. At this time, Verde is not required to contact MA customers when their rate is about to expire. I have processed a $80.52 refund for the difference in rate to our new .1299/kwh fixed rate on your last bill. You should get that check within 15 business days. I see that your account with Verde Energy was cancelled and your last day with us was 12/29/14. If you have any additional questions/concerns, please don't hesitate to reply to this email. [redacted] ***%3
Complaint: [redacted] I am rejecting this response because:is a beginning point, I feel that I am also owed an additional 117.48$ for the months of Decand Nov for a total of 294.14$ That is based upon their fixed rate of Sincerely, [redacted]
emailed customer on 3/9/15: Dear [redacted] , This email is in response to the complaint you filed with the Revdex.comI have issued you a refund check for the difference in rate from our rate to your rateYou should recieve that $check in the mail within business daysI have put in a cancel request to [redacted] to drop Verde as your supplierI am waiting to hear back from them with the final date you will be with VerdeIf we are on your bill again, we will issue an additional refundI apologize for any inconvenience [redacted] Customer Support | Verde Energy USA [redacted] ***%
Verde Energy USA, Incis violating my privacy my constitutional right of the 4th amendmentThey stole my information and took action without my consent to change my electricity providerI will take legal action if my privacy is violated again by Verde Energy or any of its branches Media will be notified of its VErde's illegal actions against citizens
emailed response on 2/23/15: "Helvetica Neu Dear [redacted] ***, This email is in response to your Revdex.com complaintIn March of 2013, all [redacted] customers were switched to Verde Energy USAThis happened because [redacted] sold their customer list to Verde Energy and we began to provide you with electricity instead of [redacted] You were notified by [redacted] in a letter from [redacted] explaining the change Your official service start date was 3/5/2013, and any electricity you used after that date was purchased for you by Verde Energy USAYou will see us listed as your provider starting with your bill dated around 4/5/We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service will be returned to your utility on 4/07/We have lowered your rate to our fixed offer of $0.1199/kwh for any remaining billing cycles with usThere is no cancel feeWe are processing a $refundThat refund was calculated using your recent billing from us and multiplying your usage (593kwh) by the fixed rate (.1199) and giving you the difference from what you were originally chargedYou should receive that check in the mail within 10-business days [redacted] Customer Support | Verde Energy USA [redacted] ***
[redacted] Customer Support | Verde Energy USA [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am trying to get them to remove a different number from their list Maybe I didn't include it, but ( [redacted] is also on the DO NOT CALL list This is the number I am having trouble with Calls may have been agreed to through a third party via a questionnaire Please see to it that my cell number is taken off of their list without me having to answer my cell ( [redacted] Thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meNo Further action is needed unless phone calls continue to which another complaint will be filedVerde may need to check their databases as the caller asked if I still lived in ***yet they are calling a [redacted] area code and the area code from their caller was also a [redacted] area code Sincerely, [redacted]
We sent the customer the following email todayMrNitko, normal;">I reviewed your recent inquiry Your account was on a variable rate offer and the rate increased due to significant increases in energy supply costs, not all of which were passed on to Verde customers Even though your account left service with Verde at the end of the billing cycle on 6/2/14, we will issue you a billing adjustment check for $which lowers the effective rate on your May and June bills to $0.1129/KWH You should receive this check in approximately weeks Regards, [redacted] Verde Energy USA
We sent the customer the following email todayMr [redacted] ,I received a copy of your inquiry.While reviewing your account I saw that you spoke with our customer service group yesterday and wanted to switch to a fixed rate of $0.1149/KWH for 100% renewable energy For reference you were on a variable rate since 1/8/and that rate dropped in and then did not change for over years.Let me know if you still want to switch to the fixed rate or leave service with Verde and return to [redacted] ( whose estimated rate is slightly higher than our current rate).Regards, [redacted]
We sent the customer the following email today: Hi Robin, I reviewed your inquiry and your recent calls to our customer service group I apologize for our staff not being able to respond to you in a timely manner /> Our records indicate that we processed a drop request for your account on 2/15/but we do not show the any record of the 1/23/drop that you noted in your inquiry Your account left service with Verde as of your last bill on 3/24/ I will take your word for it that you tried to cancel on 1/23/which meant that your last bill would have been your 2/24/ bill I looked at the usage for both your February (5,KWH at $0.1499/KWH) and March (4,KWH at $0.1599/KWH) bills and we will send you a billing adjustment check for $which brings the effective rate for both of those bills down to our lowest PECO rate of $0.0999/KWH You should receive your check in approximately weeks Again, I apologize for the slow response to this issue Regards, Tony Menchaca
Responded directly to customer's email address on 6/29/Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have searched your phone number in our outbound call database and while I do find that we have called your phone number, I did not find any instances where you actually picked up the phoneI will also add that we do not sell solar panels, we are a 3rd party electric supplier, so perhaps you have our phone number confused with a different caller that is trying to sell solar panelsThat aside, I have added your phone number ###-###-#### to our do not call list and you will no longer receive solicitations from Verde Energy USA Please feel free to reply to this email if you have any questions/concernsAll my best to you, Karen Karen McVay Customer Support |Verde Energy USA Merritt | Second Floor | Norwalk, CT
We've responded [redacted] today, please see below: *** [redacted] I received a copy of your inquiry You were enrolled in our ESS service on January 6th of this year You were charged the trial fee of $(on 1/6) and our monthly fee of $on February 5th Your account has been cancelled, and $has been refunded back to you via check Please allow 7- business days to receive check via first class mail We had some difficulty finding your account because the name on the account is [redacted] , apologies for any inconvenience caused Regards,
Complaint: 10462339I am rejecting this response because: I received nothing ON PAPER stating the rate that I would be paying and nothing was stated verbally when signing up All I heard that they were going to "save me money" This is what I believe to be a predatory tactic I spoke to the rep and gave her screenshots of my billing statements I was told about the rate at the time of my complaint This is why I believe that there should be no further billing I would be willing to return the $rebate as long as I am excused from everything else.Sincerely, [redacted]
Responded by email on 2/13/15: 13px/15.36px "Helvetica Neu Dear [redacted] This email is in response to your dispute filed with the Revdex.comIn the summer of 2012, all [redacted] (***) customers were switched to Verde Energy USAThis happened because [redacted] sold their customer list to Verde Energy and we began to provide you with electricity instead of ***You were notified by U.SMail in a letter from [redacted] explaining the change Your official service start date was 8/30/12, and any electricity you used after that date was purchased for you by Verde Energy USAYou will see us listed as your provider starting with your bill dated around 10/1/ We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service was returned to your utility on 1/30/ We have already processed a refund check for $We also lowered your rate to the rate for your final bill with usWe are processing another refund for your 10/30/2014-12/1/billing cycle: $You should receive that check in the mail within 10-business days [redacted] Customer Support | Verde Energy USA [redacted] ***
We sent the customer the following email today Mr [redacted] , We received a copy of your recent inquiry I apologize for you not being able to reach a customer service rep We have placed a cancellation on your enrollment with Verde EnergyRegards, Verde Energy Customer Support
Emailed customer directly on 6/21/16: Dear [redacted] This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that you originally enrolled the account with Verde Energy for a 4-month fixed rate of $0.1149/kwhYou received that rate for billing cyclesAfter your fixed rate expired, per the Terms of Service mailed to your address, the account switched automatically to our VARIABLE rate There was a call made in August of where you requested to be put on the new 6-month fixed rate of $0.0999/kwhAt that time, we also issued you a refund check for the difference in rate from your June/July bill ($32.90) as well as a check for $thanking you for remaining with Verde EnergyWe also processed your $rebateWe adjusted your rate and you received the agreed upon .0999/kwh rate for monthsPer your Terms of Service, after the months, your rate automatically switched to our VARIABLE rate at the time: $0.1899/kwh and continued on the variable rate I see that your account has been scheduled for cancellation from Verde on 7/12/I have adjusted your rate to our current fixed rate of $0.0949/kwh for the final bill with Verde We are processing a $refund for the difference in rate from your highest billingVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyYou should receive the check in the mail within 10-business daysIf you have any questions, please don't hesitate to reply to this email Karen M [redacted] Customer Support |Verde Energy USA Merritt | Second Floor | Norwalk, CT
replied directly to customer: 240);">Dear Christopher M [redacted] This email is in response to the complaint you filed with the Revdex.comI have looked up your account and see that your fixed rate expired on 3/20/At this time, Verde is not required to contact New Jersey customers when their rate is about to expireAs a one-time courtesy, I have processed a $refund for the difference in rate from the variable you were charged on your most recent bill, to the current fixed rateYou should get that check within business daysFor your information, I am emailing you a voice recording of your enrollment with Verde Energy USA where we clearly state that your account is for a fixed period and at the end of that period it will automatically switch to a variable rate Call Time: 8/11/1:19:PM We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service was returned to your utility on 1/19/If you have any questions, please don't hesitate to reply to this emailKaren M [redacted] Merritt | Second Floor | Norwalk, CT
Responded to customer complaint:Dear [redacted] , Apologies for any inconveniences regarding your subscription with our ESS service I show that your account was cancelled on March 17th I have refunded both the & 19.95, please expect to see the $ credited back to your credit card and the $will be sent via check (please allow up to business days to receive) Please let me know if I can assist further
copy of email sent on 2/10/15: 13px/15.36px "Helvetica Neu Dear [redacted] This email is in response to your complaint filed with the BBB. I have looked up your account and see that your fixed rate was for 6 months, as stated on your terms of service, your fixed rate will switch to the variable rate once the fixed rate term expires. After receiving the fixed rate for 7 months (one extra month) your fixed rate expired on 8/25/14. At this time, Verde is not required to contact MA customers when their rate is about to expire. I have processed a $80.52 refund for the difference in rate to our new .1299/kwh fixed rate on your last bill. You should get that check within 15 business days. I see that your account with Verde Energy was cancelled and your last day with us was 12/29/14. If you have any additional questions/concerns, please don't hesitate to reply to this email. [redacted] ***%3
Complaint: [redacted] I am rejecting this response because:is a beginning point, I feel that I am also owed an additional 117.48$ for the months of Decand Nov for a total of 294.14$ That is based upon their fixed rate of Sincerely, [redacted]
emailed customer on 3/9/15: Dear [redacted] , This email is in response to the complaint you filed with the Revdex.comI have issued you a refund check for the difference in rate from our rate to your rateYou should recieve that $check in the mail within business daysI have put in a cancel request to [redacted] to drop Verde as your supplierI am waiting to hear back from them with the final date you will be with VerdeIf we are on your bill again, we will issue an additional refundI apologize for any inconvenience [redacted] Customer Support | Verde Energy USA [redacted] ***%
Verde Energy USA, Incis violating my privacy my constitutional right of the 4th amendmentThey stole my information and took action without my consent to change my electricity providerI will take legal action if my privacy is violated again by Verde Energy or any of its branches Media will be notified of its VErde's illegal actions against citizens
emailed response on 2/23/15: "Helvetica Neu Dear [redacted] ***, This email is in response to your Revdex.com complaintIn March of 2013, all [redacted] customers were switched to Verde Energy USAThis happened because [redacted] sold their customer list to Verde Energy and we began to provide you with electricity instead of [redacted] You were notified by [redacted] in a letter from [redacted] explaining the change Your official service start date was 3/5/2013, and any electricity you used after that date was purchased for you by Verde Energy USAYou will see us listed as your provider starting with your bill dated around 4/5/We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric serviceYour service will be returned to your utility on 4/07/We have lowered your rate to our fixed offer of $0.1199/kwh for any remaining billing cycles with usThere is no cancel feeWe are processing a $refundThat refund was calculated using your recent billing from us and multiplying your usage (593kwh) by the fixed rate (.1199) and giving you the difference from what you were originally chargedYou should receive that check in the mail within 10-business days [redacted] Customer Support | Verde Energy USA [redacted] ***
We will process the check as we indicated