Victoria's Secret Stores, LLC

Thank you for taking the time to contact us about your recent purchaseYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns. Our records indicate that you spoke with a Customer Care Supervisor on January 3, We have shared
your experience with the store leadership team of the Park Meadows Victoria’s Secret StoreI assure you that they will address this with the staff. To invite you to shop with us again, we sent a $eGift card to your email address on January 5, It can be used on your next online, catalogue, or U.Sstore purchase***, I truly apologize for your experience and hope we have been able to resolve your concernsIf you have additional questions, please call or email us at any time at Sincerely yours, Lee B.Senior Customer Care SpecialistVictoria’s Secret Case #***

Your RevDex.com case number *** has been forwarded to me for reviewI apologize that you were unable to take advantage of
the offer for the free bag with the purchase of $
in fragrance merchandise at Victoria’s Secret Stores
The promotions
for gifts with purchase are
always extremely popular with our customers, and it
can be difficult to predict the volume of response to our offersI would like to thank you for providing this feedback
about your experienceI hope that you can
receive a free gift from one of our future promotions
As an invitation to continue
to shop with Victoria’s Secret, I am sending you a $Electronic Gift
Card. It will be sent to the email
address provided, ***,
and should arrive in 3-daysThe gift card can be printed out to use for
store purchases, or can be used for online or phone ordersIt will have no
expiration date, and complete instructions will be included in the email
***, thank you
for your continued interest in Victoria’s SecretIf there is anything else in
which we can further assist, please email us at [email protected]
or call us any time at 1-855-866-

August 23, 2016
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*** ** *** Dear ***, We received your *** *** *** *** *** regarding your experience with the two bras that you ordered on February 20, (Order ***). It is my pleasure to assist with your inquiry. It is disappointing to hear that the quality of the bras was less than you expected. At Victoria’s Secret we pride ourselves on providing great fitting bras. We often receive compliments on the quality and workmanship, as well. It sounds as though you take very good care of your lingerie and follow our recommended washing instructions. When you choose to shop with Victoria's Secret, we want you to have the quality of merchandise that you expect and deserve As an invitation to continue to shop with Victoria’s Secret, I am sending you a Gift Card for $53.46, which is the cost of the order. It will arrive in -business days and will have no expiration date. The card can be used for store, online, or phone purchases. Our store associates would be glad to provide a personal bra fitting if you prefer. Both our store and phone associates can recommend a similar style to the bras you previously purchased. Whitney, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-####. Sincerely, Gloria H.Senior Customer Care SpecialistVictoria’s Secret Customer Relations O*** Egh_Payton_

Your RevDex.com complaint #*** has been forwarded to me for reviewI am
happy to assist with your inquiry
It is
disappointing to hear that the service received during your recent visit to our
Victoria’s Secret Store in the StJohn’s Town Center Store did not
meet your
expectationsWe want to serve each customer as courteously and responsibly as
possible and I am truly sorry that this was not the case with your recent
visitI have personally shared your comments with the appropriate team in your
area in an attempt to prevent a recurrence of this unfortunate situationI
really appreciate you bringing this to our attention
The terms and
conditions for our coupons and special offers are very specific in terms of the
method of payment, qualifying merchandise, and timeframes for redemption
Although you did not provide the exact verbiage from the coupon for the free
bralette, I believe that the offer specified that the gift was available with a
purchase on an Angel CardWe strive to consistently apply the offers and
coupons according to the stated guidelines in order to be fair to all customers
As an invitation to continue
to shop with Victoria’s Secret, I am sending you a Gift Card for $as
requested. It will arrive in -
business days and will have no expiration dateThe card can be used for store,
online, or phone purchasesI hope that you enjoy shopping our spring and
summer assortments!
***, thank you for your
continued interest in Victoria’s SecretIf there is anything else we can
assist you with, please be sure to email us at [email protected]
or call us at ###-###-####
Sincerely,
Gloria
H
Senior Customer Care
Specialist
Victoria’s Secret Customer
Relations
Case #***

Your RevDex.com case number *** has been forwarded to me for reviewIt is
my pleasure to assist with your concern about our return procedures at Victoria’s
Secret StoresI apologize for any inconvenience that you have experienced due
to these
procedures
Victoria's Secret uses the
customer's ID as a part of our returns management programElectronically
capturing data is faster, more accurate, and more secure than manual entry
Providing your ID allows us to quickly and efficiently process your return; we
are part of a growing number of retailers who use this process to manage the
return/exchange processThe ID must be taken away from the point of sale
terminal to be scanned on a different terminal
Your privacy and security are of utmost importance to usNone of the information
is sold or sharedInformation from your ID is collected solely for the purpose
of return authorizationsYour data is kept in a highly secure environment that
meets or exceeds all local, state, and federal guidelines for data retention
A very limited amount of information is entered and encryptedEntering
customer information allows us to better manage returns and exchanges,
effectively manage costs, and then pass the savings on to our customersIt
also ensures that we consistently and fairly apply the same return policy to
all customers
Returns and exchanges are managed by a third-party company, *** *** ***To obtain a free copy of your return history, or to learn more about
their services, you may contact *** *** *** at ###-###-####, or visit
their website at ***
I hope this information addresses your concerns about our ID policyI want to
let you know that we appreciate your comments and take them seriouslyWe value
your opinion, and your voice has been heard
To see more about our return policy, please visit our searchable Online Help
page at https://customerservice.victoriassecret.com/app/answers/list/p/215,
***, as an invitation to
continue to shop with Victoria’s Secret, I am sending you a $Gift CardIt
will arrive in -business days and will have no expiration dateThe card
can be used for store, online, or phone purchases
If there is anything else
with which we can further assist you, please be sure to email us at [email protected]
or call us at any time at ###-###-####