Victoria's Secret Stores, LLC

Hello ***, Thank you for your reply I am sorry the store did not accept your returnPlease let me know which store you visited and what day/time so I may contact this location for additional informationOur stores are instructed not to refuse returns of online itemsI will be your voice and assure this is addressed by the Store Manager once I have the information about the store you visited You may return the order #*** to our Distribution Center with the order summary included with your packageFor complete return instructions, I have provided a link below to our return policy onlineYou may also print a blank return/exchange form from this link if you no longer have the one included with your orderOnce we receive your return of the items, a credit will be issued to your Visa https://customerservice.victoriassecret.com/app/answers/list/p/217 ***, I hope I have resolved your concerns todayIf you have additional questions, please call or email us at any timeSincerely yours, Kelly L***Senior Customer Care SpecialistVictoria’s Secret Digital

I received your
response to Revdex.com case number ***, regarding the bra that
you received as a gift from your mother
I apologize that
we were sending the Electronic Gift Card to the incorrect email addressThe
gift card will now be sent to ***@gmail.com
instead of to the address that I referenced in my previous responseI have
also updated our records to reflect the correct information
Thank you again
for shopping with Victoria’s SecretYou may contact us by phone at ###-###-####
or by sending an email to [email protected]
if you need additional assistance

Your Revdex.com case number *** was been forwarded to me for review I appreciate the time you spent speaking with me today about your complaint and I would like to document our conversation.I understand your frustration with receiving a refund for the Rapture fragrance that
was lower than what you expected, because you did not have a receipt for the purchase. It is unfortunate that our sales associate was not able to void the return transaction and give you the opportunity to obtain the original receipt. To compensate you for the current price of the fragrance, I am sending you a $Gift Card. It will arrive in -business days and will have no expiration date. The card can be used for store, online, or phone purchases.***, thank you for your continued interest in Victoria’s Secret. I am glad that you brought this situation to our attention so that we could resolve it in a manner that is acceptable to you. If we can be of further assistance, please contact us at 855-866-5810, or send an email to [email protected],Gloria H.Senior Customer Care SpecialistVictoria’s Secret Customer Relations

Thank you for taking the time to make us aware of the unwanted emails you have continued to receiveYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I am truly sorry for the frustration this has caused youI have been
unable to locate your email address in our systemSince the deletion request was successful in our system, I have reached out to our Marketing Team for additional assistance It is possible for the email address to be deleted in our system but still be on the actual mailing list since this manually updatedI am working to find out if this is what happened with your email addressOnce our Marketing Team is able to locate the source causing you to continue to receive emails, I assure they will remove it from our system by permanently delete itI appreciate your continued patience as we work to resolve this Please understand this may take up to days to be fully completed and the emails completely stoppedIf you continue to receive emails after days, please call me directly at ###-###-####Should there be any issues resolving this, or if we need additional information, I will reach out to you at the phone number you provided ***, thank you, again, for taking the time to let us know of your experienceIf there is anything further I can do, please do not hesitate to contact me directlySincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret Digital

Dear *** We received your Revdex.com Complaint #*** about order #***I completely understand your concern for the merchandise that was missing from your package. On behalf of Victoria's Secret, I would like to apologize for the disappointment we have causedI
have processed a refund for $to your Visa accountPlease allow to business days for processing and to billing cycles for the credit to appear on your monthly statementsThe confirmation number for this credit is ***, thank you for your continued interest in Victoria’s SecretIf there is anything else in which we can further assist, please email us at ***or call us any time at ###-###-####Order # *** & *** Sincerely, ***

We received your Revdex.com complaint # *** regarding your purchaseI appreciate the time you spent speaking with me and would like to document our conversationWhen customers choose to shop with Victoria's Secret, we want them to have a wonderful experience, each and every timeI am sorry that you were unable to return your merchandise at the storeI have personally shared your comments with the store leadership team. I really appreciate you bringing your experience to our attentionAs we discussed, I have issued a refund for $to your Visa accountPlease allow to days for the credit to process and to billing cycles for the credit to appear on your credit card statement***, I hope I have been able to resolve your concernsIf you have additional questions, please call or email us at any time at Sincerely yours, Lee BSenior Customer Care Specialist Victoria’s Secret Case #***

Complaint: ***
I am rejecting this response because: The bra you reference is $for the same color and style, so I think the credit should be for that amountThank you

Hello *** Thank you for taking the time to make us aware of the difficulties you experienced with your recent order and our Customer Care teamYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns Please accept my most
sincere apologies for not only receiving the incorrect item, but the experience you had when speaking with a Customer Care AssociateI can only imagine the frustration this has caused youMy only focus now is to make this situation right for you While I am unable to send you the leggings in black, as they have been discontinued, I do have alternate colors available in a mediumPer the voicemail I left you today, I have grey, red, blue and cosmic galaxy print still availableI will be happy to cover the cost to send you the leggings in one of these available colors, including shipping and handlingPlease contact me at your earliest convenience at ###-###-####You may also contact our Customer Care team at ###-###-#### to have this action completedI assure I have notated your order with my offer so you will not have difficultiesDayna, it is my hope that you will grant us another opportunity to show you that providing a world-class customer experience is our primary goal I look forward to speaking with youSincerely yours, Kelly L***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meHowever, I would like the company to understand that my complaint was not about receiving the wrong gift cards, mistakes happen and I understand thatThe problem and complaint I have is with the customer service representative spending over minutes on the phone with me (mostly on hold) and acting as if I created this problem

I do not remember the conversationThe product that I am speaking of excluding the underwear was left at the *** Mall locationIt was stated that I had spoke with you but I had surgery on Thursday, March 16, and also Friday, March 17thWhile I somewhat believe that after having a bilateral breast mastectomy, Victoria Secrets would be the ideal place for bras that would benefit meThe quality and the longevity of your product is below standard because of the price of your deteriorating bra and panties are not worth it at allI could upload pictures of the products that I did not return to your store for your viewing request
Regards,
*** ***

Your RevDex.com complaint number *** has been forwarded to me for review. Since we were not able to connect by phone, I
am happy to respond to your comments in writing
I completely understand your
concern about not receiving the free shipping and handling offer that
you
expected on order number 615493271. I
apologize that the associate that responded to your original inquiry indicated
that the issue was caused by an error on your part. We want to serve
each customer as courteously and responsibly as possible and I am truly sorry
that this was not the case with your recent contact
After reviewing
your order, I noticed that the merchandise total was $rather than the
$required to take advantage of the free shipping offer. I am not able to explain the discrepancy between
the processed order and the order total shown on your checkout page. While I know that this was an inconvenience,
I can assure you that we do not experience frequent errors in the calculation
of order totals. When ordering from any
online site, it is always a good idea to check the order confirmation email immediately
to insure that the order is processing as expected
An electronic gift card for
$was sent on January and a credit to your Angel card of $was entered on
January to compensate for this issue. I
looked back at your order history under crs *** and
*** and noticed that you received some type of special offer(s) on the
majority of your orders.
Catherine, thank you for your continued interest in Victoria’s Secret If there are specific orders that you
believe were not charged correctly, please email us
at [email protected]
or call us any time at 1-800-888-
Sincerely,
Gloria
H
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations
Customer #
***

We received your Revdex.com complaint #***. I truly apologize that the package for your order # *** had been opened and that items were missing. It is my pleasure to assist with your inquiry.We strive to resolve customer issues in one contact, and in a courteous
manner. I understand that you contacted us multiple times by phone and live chat to resolve the issues with your order, and I am truly sorry for this experience I have personally shared your comments with the appropriate teams in our Customer Care Center in an attempt to prevent a recurrence of this unfortunate situation. I really appreciate you bringing this to our attention.I reviewed your original order and the actions that were taken to resolve your concerns. You indicated that the package contained only one bralette, and that five bralettes and perfumes were missing. The replacement package that was delivered on May 20, contained two bralettes and six perfumes. I am sending you a gift card in the amount of $to reimburse you for the three bralettes that you have not received. It will arrive in 10-business days and will have no expiration date. The gift card can be used for online, phone, or store purchasesGabriela, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-800-888-

Thank you for taking the time to contact us about your recent experience at the *** Victoria’s Secret store. I appreciate the time you spent speaking with me today and would like to document our conversationWhen customers choose to shop with Victoria's Secret, we want them to
have a wonderful experience, each and every timeI am truly sorry that this was not the case with your recent visit.I have personally shared your comments with the store leadership team; I assure you that they will address this with the staffI really appreciate you bringing your experience to our attentionTo invite you to shop with us again, I am sending you a $eGift cardYou should receive this eGift card in your email within to business daysIt can be used on your next online or U.Sstore purchase. ***, I hope I have been able to resolve your concernsIf you have additional questions, please call or email us at any time at ###-###-#### Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret

I am writing
regarding your Revdex.com case number ***.
Thank you for
being one of our loyal bra customers and a Victoria’s Secret Angel card holder!
I understand your concern about the irritation that you feel was caused by one
of your pubra
We made two attempts to contact you on November and November
We are anxious to get your feedback and to resolve this matter for you. It is our hope that you will be able
to call us soon at ###-###-####Please reference our case number *** when
calling.
***, thank you for your continued interest in Victoria’s SecretIf there is
anything else in which we can further assist, please email us at [email protected]
or call us at ###-###-####.
Sincerely,
*** **
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations
Case #***

Thank you for taking the time to make us aware of your concerns regarding your recent order Your Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I understand your concerns regarding your Holiday Reward cards and the free
PINK robe promotionI see that you placed one online order on December 15, To ensure that I am providing you with the most accurate information, I partnered with our Leadership team to pull any calls you made to us in December I see you called us on December 22, to have the rewards applied to your purchasePer the redemption details provided on the reward, only one can be redeemed per orderOur Associate issued a credit of $to your Visa account on December 22, for one of the rewardsSince the Holiday Rewards expired on December 15th and we were not contacted until after they expired, we were not able to honor the remaining rewardsI regret I will be unable to send you a gift card for the remaining expired rewards You also mentioned an offer for a free PINK robeThis offer was available online and in stores December 4th-December 7th and was not active at the time you chose to place your orderOnce an offer expires, it is not valid on purchases any longerAlways refer to the offer details to determine the qualifications for an offer***, I hope I have been able to resolve your concernsIf you have additional questions, please call or email us at any timeSincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret Customer # Ekl_kfelder_Revdex.com_ Tell us why here

Dear *** We received your Revdex.com complaint #11914991 regarding your Scandalous Eau de Parfum. I am so sorry for the frustration and inconvenience caused by your experience My records indicate that you contacted our Customer Care team on January 5, I
see that we shipped you a replacement bottle of the Scandalous Eau de Parfum at no additional chargeFor your experience, we issued a $Gift CardI see the Gift Card was redeemed on an in-store purchase on January 14, ***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at ***or call us any time at ###-###-#### Sincerely, Lee B

Hello, This is *** *** on behalf of my wife *** ***,who is the victim of this case. My case ID is *** I am sending you the police report I got from police department of chicago at the end of April.
This report is what VS has been asking me to get and send to them and then announced as useless by them after my striving for months on contacting the police office in Chicago. The reason why it is my name ,not my wife's name,shows in the victim blank is I am the person who dialed *** and reported it to the police at that time.I think it's doesn't matter. I hope this will be useful to you as a support document of my complaint Thank you

I reviewed the response made by the business in
reference to complaint ID *** and
find the resolution is truly satisfactory to me I want to thank Gloria
from the bottom to the top of my heart for answering so quickly and so kindly
It makes me feel very good to know that not only my voice is heard, but
that I also feel it was also truly sincere Thanks to your wonderful
response I am not only excited to receive my gift card, but also look forward
to my/our continued shopping experiences with Victoria Secret
Best Regards, ***

We received your Revdex.com Complaint #*** regarding your requests to be removed from our mailing and email distribution lists. It is my pleasure to assist with your inquiry. I truly apologize that your previous requests have not been successful. I have
personally contacted our Corporate Communications Department to have your name, address, shipping addresses, and email address purged from our mailing lists. It may take up to days for you to stop receiving our communications as they are preprinted. We appreciate your patience as this change is being implementedSara, if for any reason, you receive promotional material after days, addressed to any variation of your name, address, or email address, please contact us at ###-###-#### or email us at *** Sincerely, Gloria H.Senior Customer Care SpecialistVictoria’s Secret Customer Relations

Your RevDex.com case number *** has been forwarded to me for review
Thank you so much
for taking the time to contact usYou asked us to remove your name from our
mailing list, and I truly apologize that you have continued to receive
materials from our company
It is my pleasure to assist you
I have personally sent your name and address to our circulation department for
deletion from all mailing listsIt may take up to days for you to stop
receiving our catalogs and coupons as they are preprintedWe appreciate your
patience as this change is being implemented
***, if for any reason, you receive a catalog or coupon from us after
days addressed to any variation of your name or address, please contact us at
1-855-866-or email us at [email protected]