Victoria's Secret Stores, LLC

Thank you for taking the time to speak with me today regarding your Revdex.com complaint #***. I would like to document our conversation regarding your experience at the Smith Haven Victoria’s Secret Store I have personally shared your concerns with the associate
and the in-store event with the store leadership team; I assure you that they will address this with the staffI really appreciate you bringing your experience to our attentionI assure you that I have also shared your concerns with product availability and quality with our Product teamWe appreciate your comments, and take them very seriouslyWe thank you for making us aware of your dissatisfactionI have contacted our partners at Comenity Bank about your Angel RewardsOnce I have had an opportunity to confirm your reward amounts, I will contact you as soon as possibleAs an invitation to continue to shop with Victoria’s Secret, I am sending you a $eGift Card. You should receive this eGift card in your email within to business days. The card can be used for store, online, or phone purchases. I hope that you enjoy shopping with your eGift card! Jennifer, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-855-866-5810. Sincerely, Lee BSenior Customer Care SpecialistVictoria’s Secret Customer Relations Case #801575 Elb_Skolnick_

Hello ***, Thank you for taking the time to contact us in regards to the gift card you purchased Your Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I am truly sorry for the frustration you have
experiencedPlease be assured that we have partnered with our Loss Prevention team regarding the redemption of this gift cardResults of this investigation may only be released to the police should you file a report with your local law enforcement agencyIf we are contacted by your local law enforcement with a request for information, we will provide all information we have gathered directly to them While I am unable to replace the balance on your gift card, I would like to send you a complimentary $e-gift card for your experienceIt will arrive to the email address you provided in to business daysDirections on how to redeem this e-gift card will be provided in the email you receive Going forward, please understand we are unable to replace previously redeemed gift card balances due to loss, theft or unauthorized use ***, I hope I have been able to resolve your concerns todayShould you have any further questions, please do not hesitate to replySincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret

Your RevDex.com case number *** was forwarded to me for reviewThank you
for returning my call on December 17, I would like to document our
conversation
We want to serve
each customer as responsibly as possible and I am truly sorry that this was
not
the case with your experience with our Secret Reward promotionI have
personally shared your comments with the appropriate team in an attempt to
prevent a recurrence of this unfortunate situationI really appreciate you
bringing this to our attention
It is unfortunate
that two of your Rewards did not have funds on them, and that you did not
receive the Reward through the Secret Santa promotionI hope you enjoy
shopping with the $Electronic Gift Card that I sent to youIt has no
expiration date and can be used for store or internet purchases
***, thank you for your continued interest in Victoria’s SecretIf
there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-855-866-

Dear *** We received your Revdex.com complaint #*** I appreciate the time you spent speaking with me today and would like to document our conversation. I apologize that you did not have a good experience at the *** *** Victoria’s Secret Store when attempting
to return your merchandise I have personally shared your comments about the manager with the store leadership team; I assure you that they will address this with the staff I really appreciate you bringing your experience to our attentionI am very sorry the quality of your merchandise was less than you expectedWe definitely want you to be happy with your purchaseWhen you choose to shop with Victoria's Secret, we want you to have the quality of merchandise that you expect and deserveI assure you that this is not a common issue that our customers experience As we discussed I am sending a pre-paid FedEx return label so you may return your merchandiseI kindly ask that you also include the original receipt with your returnPlease allow to business days to receive the labelOnce I receive your merchandise I will review the items and contact you to discuss a refund amount***, if there is anything else in which we can further assist, please email us at*** or call us any time at ###-###-####Sincerely, ***

*** ***
*** *** **
*** ** *** Dear ***, We received your most recent response related to your Revdex.com complaint #***. I apologize that our reply was not satisfactory to you. I have contacted *** *** *** and *** Bank and confirmed that the Angel credit card account was closed on July 3, with a zero balance. A request has been made to delete the account in its entirety from your credit records. You will receive a separate letter documenting these actions. Thank you again for reporting this occurrence to us so that we can take the necessary actions to prevent unapproved credit applications in the future. Sincerely, Gloria H.Senior Customer Care SpecialistVictoria’s Secret Customer Relations Case #*** Egh_Ypes_Tell us why here

Dear ***
We received your latest response and the store receipt that you sent to the Revdex.com regarding the sale price adjustment on your recent purchase of a babydoll at a Victoria’s Secret Store
When customers visit our stores or contact us by phone, we want to serve each customer as courteously and responsibly as possible and I am truly sorry that this was not the case when you visited the Cherry Creek store. I have personally shared the details of your situation with the appropriate team in an attempt to prevent a recurrence of this unfortunate situation Feedback is a gift, and I really appreciate you bringing this to our attention
**, I hope you enjoy shopping our summer assortment with the gift card that you will be receiving soon. If there is anything else in which we can further assist, please email us at or call us any time at ###-###-####
Sincerely,
*** **
*** *** *** ***
Victoria’s Secret Customer Relations

October 23, 2015
Dear ***,
This letter is to
confirm our email communication regarding your Revdex.com case
number ***
In the email, you
indicated that additional information regarding the shipper, tracking number,
etcwas not available. You accepted my
offer of an Electronic Gift Card to resolve this matter
A gift card in
the amount of $will be sent to your email address, ***,
and will arrive in 3-days or less. It
will never expire, and can be printed for use on a store or internet purchase
***, I am glad that we were able to
arrive at an acceptable resolution. We appreciate
your continued interest in Victoria’s SecretIf
there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-855-866-
Sincerely,
Gloria
H

I am rejecting this response because:I went to the store and after seeing the bras to be washed and in that bad condition, store refused to take it backNow how do I get my money back? Please don't ask me to head to the store neither im gonna pack it ans go to the UPS or any shipping partner store to returnHope u will find a resolution now and don't make us feel that brand is not worthy to even try out even in stores ( as we not gonna order anything online for sure now )
Regards,
*** ***

I am rejecting this response because: I filed a police report in JanuaryI also reached out to my leasing office about this package multiple timesAdditionally I spoke with *** ** who could not offer me any assistanceThis balance is now impacting my credit score and I want it removed immediately
Regards,
T*** ***

After responding to your latest email, I noticed that the customer wrote to you on 7/23/indicating that the Gift Card had not been received.I checked our records, and it appears that our mailing did not include an apartment number I have voided the original $Gift Card and have reissued another one for $ Ms** should receive it in -business days.Thank you,Gloria H.*** *** *** ***Victoria’s Secret Customer Relations

Thank you for taking the time to make us aware of your concerns regarding your order # ***Your Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I understand your concerns regarding the delivery of your orderOur
records indicate your package was delivered via *** on December 1, to your leasing office and signed for by C***You can track the package at *** with tracking number ***I see that you contacted us on January 8, During your call, you were advised to contact your leasing office, *** *** to start an investigation, as well as file a police report for the missing packageMy records indicate that we have not received a copy of the police report for the packageFor additional information, you will need to contact E** in our Special Handling department at ###-###-####If she is not immediately available, please leave a message and she will return your call promptlyT***, I hope I have been able to resolve your concernsIf you have additional questions, please call or email us at any timeSincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret

We received your Revdex.com complaint # *** regarding your recent store experienceI appreciate the time you spent speaking with me today and would like to document our conversation I am so sorry that that you did not have a good experience and were unable to redeem the
promotion for free panties at the Medford Victoria’s Secret StoreWhen customers choose to shop with Victoria's Secret, we want them to have a wonderful experience, each and every timeI am truly sorry that this was not the case with your recent visit I have personally shared your comments with the store leadership team; I assure you that they will address this with the staffTo invite you to shop with us again, I am sending you a $eGift cardYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchaseLisa, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-855-866- Sincerely, Lee BSenior Customer Care Specialist Victoria’s Secret Customer Relations

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Thank you very much! This resolves my issue and I appreciate you handling this for me Gloria! Thank you!

We received your latest rejection to your Revdex.com complaint number ***. In each response from Victoria's Secret, a request has been made for the complete item numbers (which includes color and size) for the items returned. Additionally, the customer name and address and/or order numbers from the original purchase have been requested. The color, sizes, and purchaser information have not been provided. The above information is necessary to do further research on the returns. At this point, we considered this complaint closed due to lack of pertinent information. A copy of the original response from November 18, is provided below

I think it is sad this business made the customer jump through hoops to obtain an amicable resolutionI emailed them first attempting to resolve myself and they were not willing to assist but after filing a Revdex.com complaint all of a sudden they agree to a resolution I presented in the first email prior to filing the complaintWhile I agree this matter has been resolved I am upset that the customer has to go through so much to get this company to corporateAt one point they even claimed to have resolved it by sending a gift card to another customer instead of taking the time to pay attention to the details realizing their mistake Anyways after kicking screaming and having to argue this issue is finally resolved I do not recommend this company for their products or customer service and cannot shop on good faith here in the future

The response you received from the marketing arm is not trueI sent one entry per day, this is why I am complaining because this company is falsifying documentationWhen I contacted the Marketing Arm and asked them to provide proof that my entries were postmarked all on one day, they could not provide it because this was untrueThe said that the discarded the envelope and put the post mark into a spreadsheetThis company is committing Fraud and now Victoria Secret refuses to help me as wellEven though this promotion is over I will still continue to seek fairness and justiceI am in law school and will be consulting an attorney about the fraud on the part of Victoria Secret and The Marketing Arm

Dear *** ,
Your RevDex.com case number *** has been forwarded to me for review. I understand your concern regarding the holes
in your Chicago Bears shirtI am happy to assist you
It is always our
goal to provide our customers with quality
merchandise at a good valueNot
meeting this goal is disappointing not only to you, but to us as wellI assure
you that I have personally shared your specific comments with our merchandise
team.
Victoria's Secret
invites you to return or exchange any merchandise that does not meet your
expectations.
Your letter did
not indicate if the shirt was purchased in a Victoria’s Secret Store or online
If it was purchased online, you may return the item with the invoice to any
Victoria’s Secret Store. You may also
return by mail to the address belowPlease include the invoice and send it to
the address below:
Victoria’s Secret
Direct
The
return policy for merchandise purchased at Victoria’s Secret Stores is provided
below:
With an Original Receipt and within days of the purchase, Victoria’s Secret
will exchange merchandise or issue a refund in the original form of payment for
the returned merchandiseAfter days of purchase, Victoria’s Secret will
exchange merchandise or issue a merchandise credit based on the original
purchase price for the returned merchandise
Without an Original Receipt, Victoria's Secret will exchange merchandise or issue
a merchandise credit based on the lowest selling price for the returned
merchandise
*** , thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can
further assist, please email us at [email protected]
or call us any time at 1-800-888-
Sincerely,
Gloria
H

Hello T*** Thank you for your recent reply to my letterWe appreciate you providing us with a copy of your police report In order to fully address your concerns, you will need to contact *** in our Special Handling department at ###-###-####If she is not immediately available, please leave a message and she will return your call promptlyT*** thank you for your continued interest in Victoria’s SecretIf you have additional questions, please call or email us at any timeSincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret

Dear *** We received your rebuttal to our response related to Revdex.com complaint #*** I am very sorry the merchandise did not meet your expectationsI have contacted the *** *** Victoria’s Secret StoreDuring my call, I was advised there is no record of merchandise left in our store that wasn’t processed as a returnI regret that we are unable to process a refund without the merchandiseAt this time, we feel a good faith effort has been made to resolve your concern and consider this matter closedIf you are able to locate your original purchase receipt, please contact me at ###-###-####*** thank you for contacting Victoria’s SecretSincerely, ***

Hello ***, Thank you for taking the time to make us aware of the issues you had with order #***Your Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I am truly sorry for the frustration this has caused youPlease be assured, I have partnered with the supervisor of the associate you previously spoke with so this may be used as a coaching opportunity to improve the service we offerI appreciate you providing the details of your experience and allowing me to be your voice I have issued a refund of $to the credit card number your husband provided for the order you did not receivePlease allow to business days for processing and to billing cycles for the refund to appear on your billing statement ***, thank you, again, for taking the time to let us know of your experienceIf there is anything further I can do, please do not hesitate to contact me directlySincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret Digital Order #***