Victoria's Secret Stores, LLC

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThank you for the explanation and the gift card I appreciate it

Dear ***, We received your Revdex.com complaint #12076*** regarding our promotional offersI appreciate the time you spent speaking with me today and would like to document our conversationI am truly sorry for your disappointment with the PINK Friday duffle bag and the
backpack promotionI regret the duffle bag does not come with a shoulder strapTo invite you to shop with us again, I am sending you a $eGift cardYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchaseMy records indicate that you contacted us on August 18, in regard to the backpack promotionI see that we offered to apply the promotion to an order during the call The promotion was applied to today's orderYour order total is $15.79. Please allow to business days to receive your package I assure you that I have shared your feedback about our promotions with our Marketing teamWe appreciate your comments, and take them very seriouslyWe thank you for making us aware of your dissatisfaction***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-855-866-58**. Sincerely, Lee BSenior Customer Care SpecialistVictoria’s Secret Customer Relations

Dear ***, We received your Revdex.com complaint #*** regarding your concern with your brasI appreciate the time you spent speaking with me today and would like to document our conversationI am very sorry the quality of your bras was less than you expectedWe definitely
want you to be happy with your purchase When you choose to shop with Victoria's Secret, we want you to have the quality of merchandise that you expect and deserveI assure you that this is not a common issue that our customers experience and I have personally shared your comments with our Product team To assist you with replacing your bras, I am sending you an $eGift cardYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchase***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at [email protected] or call us any time at ###-###-####. Sincerely,Lee B., Senior Customer Care Specialist, Victoria’s Secret Customer Relations, Case #*** ***_

November 20, 2017 *** ***
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*** *** *** *** Hello ***, Thank you for taking the time to make us aware of your concerns regarding your gift card purchaseYour Revdex.com complaint has been forwarded to my
attention so I may personally address your concerns I see the gift card #*** was redeem on September 5, in store #*** located in ***, CA at the *** *** MallI regret we are unable to replace previously redeemed balances on gift cardsIf you or the intended recipient did not redeem this gift card, you will need to file a police report with your local law enforcement agencyWe will cooperate to the fullest of our abilities with your local law enforcement agency once they have contacted us with the request by fax on their letterhead. ***, I am truly sorry for any disappointment this has caused youThank you for choosing Victoria’s SecretSincerely yours, Kelly L***Senior Customer Care SpecialistVictoria’s Secret Stores***Store Customer Relations ###-###-#### Case #***
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Tell us why here

October 15, 2015
Dear ***,
Your RevDex.com case number *** has been forwarded to me for reviewPlease
accept my sincere apology for the inconvenience that you experienced when you
tried to return two bras at a Victoria’s Secret Store
Our goal is to
serve each customer as courteously and responsibly as possibleI appreciate
your feedback regarding the process and the demeanor of the store associateHearing
about your disappointment is an incentive for us to continue looking at ways to
improve the service we offerI assure you that I have personally shared your
feedback with the appropriate team
Victoria's Secret invites you to return or exchange any
merchandise that does not meet your expectations. Providing your ID when returning merchandise at
a store allows us to quickly and efficiently process your return; we are part
of a growing number of retailers who use this process to manage the
return/exchange processWhen merchandise is returned without a receipt Victoria's Secret will exchange merchandise or issue a
merchandise credit based on the lowest selling price for the returned
merchandise
Merchandise
purchased online may also be returned or exchanged at a Victoria’s Secret
StoreAn order number, return form or invoice is necessary to process online returns
at one of our stores
Your complaint
did not indicate the address that you sent the merchandise toIf you returned the
bras to our distribution center for online merchandise in Reynoldsburg, OH, the
transaction should appear in our database once receivedUnfortunately, my
search using your name, address, and email address did not locate a return or
exchange for youWhen merchandise that is unique to Victoria’s Secret Stores
is returned to the online distribution center, we are unable to process the
transaction and the items are returned to the customer
I would suggest
that you periodically call our Customer Care Center to determine if the package
has been received and processedProviding a tracking number from the carrier
may also assist us in determining the whereabouts of the packageAdditionally,
if you are able to provide a store location and transaction number from a store
purchase on July 13, 2015, we may be able to locate the purchase
information. An order or cr
if the bras were an online purchase would be helpful
***, if
there is anything else in which we can further assist, please email us at [email protected]
or call us any time at 1-855-866-

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***

Thank you for responding to my recent request that you send pictures of the tote bag mentioned in your Business Bureau case number ***. The pictures, and the examination of the bag by the Victoria’s Secret sales associate, have confirmed that the bag was given to customers as a free gift with purchase. You indicated that you purchased the bag for $plus tax in a cash transaction. As stated in our store signage and on our sales receipts, returns made without a receipt are refunded at the lowest selling price, which in this case is $0. Our stores and online business give away a very large quantity of gifts with purchase. Sales of these items are extremely rare in order to have the gifts available to customers who make qualifying purchases. The qualifying purchases are typically $or less. Due to the above circumstances, we are unable to issue a refund for the tote bag and believe that we have addressed the matter appropriately. Thank you for shopping Victoria’s Secret

I was not at all satisfied with the response I receivedThey said while supplies last which I understand, my issue was why are your sales people advertising this promotion when they know it is not available

Thank you for taking the time to speak with me today regarding your Revdex.com complaint #***. I would like to document our conversation regarding the quality of the merchandise that you have purchased from Victoria’s Secret. I regret that the quality of some items was
less than expected When you choose to shop with Victoria's Secret, we want you to have the quality of products that is expected and deserved Please accept our sincere apologies I have shared your feedback with our quality control departmentIf you feel that any of the merchandise that you purchase from our website or stores is defective after minimal wearing and washing, I invite you to return the products. Items received from an internet purchase may be returned to any of our stores, or returned using the instructions on the invoice. Information regarding the return of store merchandise is printed on the back of all store receipts and is also displayed the information at our store registers As an invitation to continue to shop with Victoria’s Secret, I am sending you a $Gift Card. It will arrive in -business days and will have no expiration date. The card can be used for store, online, or phone purchases. I hope that you enjoy using the gift card for yourself or for back-to-school merchandise for your daughters! ***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-855-866-5810. Sincerely, Gloria H.Senior Customer Care SpecialistVictoria’s Secret Customer Relations

I reviewed the response made by the business in reference to complaint ** ***I do appreciate that a representative from Victoria secrets did try to also reach me by telephone to express their apologies in person That personal touch along with the gift card makes me feel better about giving them another shotI do want to say that I was personally fitted by an employee at Victoria's SecretSo I know it wasn't a result of an ill-fitted bra… It really was the qualityBut...I am hoping for a better experience Next time
Regards,
*** ***

Dear ***, Thank you for taking the time to make us aware of your disappointment with the Quikly offer for the free Bombshell Travel Fragrance MistThe Revdex.com has forwarded your concerns to my attention so I may personally assist you Based on the pictures you provided, you were given
the Bombshell Travel Eau de Parfume, an $value, instead of the mist, a $valueI am sorry the Eau de Parfume did not meet your expectationsPlease be assured that I have shared your concerns with the Management Team for this location to ensure this type of substitution does not happen in the future You contacted our Customer Relations team via email on April 29, regarding this matter and we sent you a $e-gift card to resolve your concernsThis was the value of the mist from the offerI see that you redeemed this e-gift card on an online purchase, order #***By using the e-gift card, you have agreed to the resolution offered to youAt this time, we consider this matter to be closed ***, you have chosen Victoria’s Secret and we are honoredIf there is anything else we can assist you with, please be sure to email us at [email protected] or call us at 1-855-866-Sincerely, Kelly L*** Senior Customer Care Specialist Victoria’s Secret Customer Relations

Dear ***,
Your Revdex.com complaint #*** has been forwarded to me for review. I understand your concern regarding the offer for a free tote bag with a $purchase at a Victoria’s Secret Store. It is my pleasure to assist with your
inquiry
I was able to review the verbiage for the above offer. You are correct, that the offer could be used with Angel Rewards. I have personally shared your comments with the appropriate team in your area in an attempt to prevent a recurrence of this unfortunate situation I really appreciate you bringing this to our attention
The offer was subject to some restrictions. The minimum purchase of $could not include sales tax, clearance items with prices ending in $.99, or gift cards The complaint did not include the receipt, and I am not sure if any of those restrictions applied to your purchase
I truly apologize for your disappointment with this special offer. It was only good while supplies lasted, and other gifts cannot be substituted for the tote bag. Unfortunately, the stock has been depleted for this item
***, I hope you enjoy shopping with the $electronic gift card that is on its way to you. Thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-####
Sincerely,
Gloria H
*** *** *** ***
Victoria’s Secret Customer Relations

Dear *** We received your Revdex.com complaint #*** regarding your recent experienceI truly apologize for the disappointment this matter has causedI appreciate the time you spent speaking with me today and would like to document our conversation. When customers
choose to shop with Victoria's Secret, we want them to have a wonderful experience, each and every timeI am very sorry that this was not the case with your recent visit to the *** Victoria’s Secret Store and contact to our Customer Relations teamI have personally shared your comments with the leadership team; I assure you that they will address this with the staffI really appreciate you bringing your experience to our attentionI have issued a refund in the amount of $to your Victoria’s Secret account for the PINK socks that were missing from your purchasePlease allow to business days for processing and to billing cycles for the credit to show on your statementTo invite you to shop with us again, I am sending you a $eGift cardYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchaseErica, thank you for your continued interest in Victoria’s SecretIf there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-#### Sincerely, Lee B

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Thank you for taking the time to make us aware of the disappointment you and your wife have experienced with your bra purchaseYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns Please be assured I have shared your
feedback with our Quality Assurance teamCustomer feedback is the most valuable tool we have for our business; it allows us to know where we have succeeded and where we can improve I see that you have already contact us and received instructions on the ways you can make a return for your merchandiseYou returned your original order #*** to your local store location on March 27, and received a refundThe order #*** was placed in exchange for the items you returnedIf you are not satisfied with the new items, you just need to follow the same return procedure to receive a refundI have provided a link below for additional information about our return policy online https://customerservice.victoriassecret.com/app/answers/list/p/ ***, I hope I have resolved your concerns todayIf you have additional questions, please call or email us at any timeSincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret Digital

I understand that it was while supplies last and that is why I confirmed with the store that they would still have when I returned on Sunday Had she been truthful in her response I would not have returnedMy request was for a tote.I received an email that if I purchased two bras the bag was free.I purchased threeI respectfully request that this bag be sent in lieu of other bag

My complaint was against Victoria's Secret. I've never heard of Comenity Bank. Can you please send this complaint to Victoria's Secret (which is who I originally filed it against). Very strange. Not sure whats going on. Let me know if you have any questions. ###-###-####

Thank you for taking the time to contact us in regard to our free gift with purchase. Your Revdex.com complaint has been forwarded to my attention so I may personally address your concernsI am very sorry that the free tote was not available at your local Victoria’s Secret
StoreI can certainly understand your disappointmentPlease keep in mind that gift with purchase promotions are valid while supplies lastOnce a free gift item has sold out we do not offer substitutions or rain checks To invite you to shop with us again, I am sending you a $eGift cardYou should receive this eGift card in your email within to business daysIt can be used on your next online or U.Sstore purchase***, I hope I have been able to resolve your concernsIf you have additional questions, please call or email us at any timeSincerely yours, Lee BSenior Customer Care Specialist Victoria’s Secret

Dear ***,
We received your RevDex.com complaint ID ***I understand your concern about the
Secret Reward free method of entry
I am sorry that you have not yet received your cardsThe program administrator
who handles these requests is processing them within the
timeframe outlined in
the Official RulesWe are unable to check on the status of a pending request
The only method of contact for the program administrator is the mailing address
provided in the Official Rules
We assure you that all valid entries are being processed, and that Secret
Reward Cards are being mailed within approximately business days of receipt
as stated in the Official RulesAs long as an entry qualified, based on the
Official Rules, you should receive a card before the end of the promotion
You can review the official rules here:
https://www.victoriassecret.com/secret-rewards-official-rules
***, we truly appreciate your interest in our
Secret Reward program! If there is anything else we can do for you, please
email or call us anytime
Sincerely,
Gloria
H
Senior Customer Care
Specialist
Victoria’s Secret Customer
Relations
Case #***

Thank you for taking the time to make us aware of your disappointment with the bras you receivedI am truly sorry the bras did not meet your expectations I attempted to call you at the number you provided on October 25, and again todayThere was no answer and not voicemail option to
leave a messageI would welcome the opportunity to assist you with your concerns I regret we are unable to offer any type of refund or exchange without first receiving the merchandiseI invite you to return the bras in question via an insured, traceable method to the below addressOnce I receive your package I will review and evaluate the condition of your bras and reach out to you to discuss a resolutionPlease understand that any refund will be at the lowest selling price in the form of a merchandise certificate Please mail your package to: VSS Attn: Kelly-Correspondence Bigger Rd Kettering, OH Make sure to include a sheet of paper with your name, contact information and case #***, including a good phone number where I will be able to reach youIf you need to reach me with any questions, you may contact me directly at ###-###-####If I am not available when you call, please leave a voicemail and I will reach out to you as soon as possible ***, I want you to know you are a valued customer and I look forward to speaking with you soonThank you for choosing Victoria’s SecretSincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret Stores Case #*** Ekl_qjohnson_Revdex.com_ Tell us why here