Victoria's Secret Stores, LLC

We received the
follresponse to your Revdex.com case number ***I would
like to confirm our resolution of the issue regarding the Victoria’s Secret
pubra that caused irritation
You were able to
discuss the matter with one of our representatives, and were sent an Electronic
Gift Card in the amount of $so that you may purchase a replacement braIt is always our goal to provide our customers with
quality merchandise at a good valueNot meeting this goal is disappointing not
only to you, but to us as wellThank you for
contacting us about this matter so that your feedback could be shared with our
bra merchants.
Crystal, we appreciate your continued interest in Victoria’s SecretIf there is
anything else in which we can further assist, please email us at [email protected]
or call us any time at ###-###-####.
Sincerely,
*** **
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations

Per your request I am attaching the receiptAs you can see I made the purchase at the *** *** store on 6/14/and I paid $plus taxOn 6/16/I was at the *** *** store and found out they were running 25% off sale items so I asked for a price adjustment but got rejectedLater that weekend I was at the Park Meadows store and the associate there helped me with the price adjustment without even asking.In your reply you stated that " I learned that in some cases, one store is unable to issue a price adjustment for an item purchased at a different store, if the particular item and sales promotion were not offered at the store you visit for the adjustment"The problem is I wouldn't be asking for a price adjustment if the item or the promotion was not offered at the *** *** store by the time I was there on 6/16/(how would know the price is cheaper at *** *** if they were not running the promo at that time?). The manager, I believe her name is ***, knew about the promotion and the availability of the itemShe rejected to do the price adjustment because she said there is a store policy saying you can only do price adjustment at the store where the purchase was originally made. If there is no written policy, all she said means nothing and she was just being unprofessionalI am attaching the receipt for further investigationThank you
Regards,
** **

Hello ***, Thank you for your recent responseIn understand you spoke with our Special Handling team on August 2, Please be assured, the order has been notatedHowever, we do not, as a 3rd party company, have access to your Angel Card accountAngel Card accounts are owned and managed by Comenity BankYou will need to contact them to file a dispute stating you did not open the cardThis can only be handled by Comenity Bank Please call Angel Credit Card Customer Service at ###-###-####, or send mail to: Victoria's Secret PO Box Columbus, OH 43218- Thank you, ***, for taking the time to speak with usIt is my sincere hope that you are able to resolve your concerns with Comenity BankSincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret Digital Order #***

I am suffering because of their poor customer service skillsThis would've been resolved months ago had their employees paid attention to what I was asking as an exchangeAlso she says exchange when she spoke to me telling me these items were being discontinued so what exchange could they offer meThe service is terrible and they continue to waste my time as a consumer and valuable credit card holder.
Regards, *** ***

Your RevDex.com complaint number *** has been forwarded to me for review. I am glad to respond to your comments.
I completely understand the
frustration you experienced after your debit card information was stolen and
used for unauthorized purchases It is unfortunate
that the breach of personal information has become such a serious concern for all
consumers When these situations arise
in our businesses, Victoria’s Secret has found that it is in the best interests
of all parties involved that we only release information to law enforcement and
to the bank that issued the credit or debit card
Thank you for taking the time to contact
us with your suggestions for the handling of fraudulent transactions I have personally shared your comments with
our Loss Prevention team for further consideration We strive for excellence in everything we do;
customer opinions and suggestions are a great resource for us!
***, if there is anything else we can do for you, please be sure to email us
at *** or call any time call at ###-###-####
Sincerely,
Gloria
H
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations

Thank you for taking the time to make us aware of your disappointment with the bras you purchased in January Your Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I am very sorry the quality was less than you expectedWe
definitely want you to be happy with your purchaseI was able to locate a purchase you made for $on January 27, in our store #located in the West Country MallI see you purchased a Dream Angels Retro Romance demi bra for $62.50, a Dream Angels lightly lined smooth cup demi bra for $and a free panty When you choose to shop with Victoria's Secret, we want you to have the quality of merchandise that you expect and deserveI assure you that this is not a common issue that our customers experience and I have personally shared your comments with our Quality Assurance team I am happy to help you return or exchange it! Any items(s) purchased that you don't love may be exchanged or returnedThis includes Sale & Clearance merchandise and items received as giftsStore merchandise can only be returned or exchanged in a Victoria's Secret Store located in the same country where purchasedPrice tags are not required, but will make the processing of your return/exchange easier Please note, we are unable to accept items where the segarment tag has been cut or removed (where applicable)We are unable to accept returns or exchanges on store purchases by mail WITH AN ORIGINAL RECEIPT: Within days of purchase, Victoria’s Secret will exchange merchandise or issue a refund in the original form and amount of payment for the returned merchandiseAfter days of purchase, Victoria’s Secret will exchange merchandise or issue a merchandise credit based on the original purchase price for the returned merchandiseAll applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund or creditYou will be limited to returns, including exchanges for merchandise of lesser value, within a day period (this does not include defective merchandise) WITHOUT AN ORIGINAL RECEIPT: The payment and return policy posted at the time of your return will applyVictoria’s Secret will exchange merchandise or issue a merchandise credit based on the lowest selling price for the returned merchandise factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have appliedYou will be limited to $in non-receipted returns within a day period (this does not include defective merchandise) Commonly recognized, current, valid government-issued IDs (US-issued ID; State-issued ID; Driver’s License (DL), including US and Canadian DL; Military ID; or Passport) will be required for non-receipted returns and exchangesVictoria’s Secret scans or collects information from your ID solely for the purpose of preventing return abuseVictoria’s Secret will not sell the information obtained through this processTo obtain a copy of your return history, you may contact The Retail Equation at 800-652-or visit its web site at WITH A GIFT, RETURN, OR EXCHANGE RECEIPT: Victoria’s Secret will exchange merchandise or issue a merchandise credit in an amount equal to the original purchase price for the returned merchandiseAll applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the credited amount ***, I hope I have been able to resolve your concerns todayIf you have any further questions or concerns about how you can return you bras, please do not hesitate to reply to this letterSincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret Stores

Your RevDex.com case number *** has been forwarded to me for review It is my pleasure to assist with your inquiry
I’m sorry to hear
that the multi-way bra that you received as a gift did not meet your
expectations. I understand your concern
about receiving a
refund for the return of the bra that was less than the
current price of a similar bra
Item numbers for our
bras are generally printed on the back of the band. These numbers are used for entering returned
merchandise when a receipt is not available.
The style that you returned to us has been discontinued in all colors
and sizes, and replaced with similar styles Like other retailers, we issue refunds for
merchandise returned without a receipt at the most recent sale price. The most recent price for the bra that you
returned was a clearance price of $
I am sending you a $Gift
Card so that you may purchase one of our current multi-way bra styles. It will arrive in -business days and
will have no expiration date. The card
can be used for store, online, or phone purchases
Stefani, thank you for your continued interest in Victoria’s Secret If there is anything else in which we can
further assist, please email us at [email protected]
or call us any time at 1-855-866-
Sincerely,
Gloria
H
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations

I am rejecting this response because:I know longer have receipt and they only want to give me a $credit when I paid $
Regards,
*** ***

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

In the business's response, the customer service representative said she would mail me a gift cardI didn't response to the to confirm the complaint has been resolved because I wanted to wait for the gift car to come firstNow it has been weeks and I haven't received the gift card in mailNow the case has been closed so I don't know what further steps I should take regarding this issue. Thank you

Dear ***, We received your Revdex.com complaint #*** regarding the merchandise you would like to exchangeI appreciate the time you spent speaking with me today and would like to document our conversationI am sorry that you were unable to return your merchandise
in the storeWe have a liberal return policy, and to help us manage returns and exchanges, we have engaged a third-party company, *** *** ***The Retail Equation system denials are based on multiple factors, such as return history, frequency, and dollar valueYou may contact the *** *** at ###-###-#### for a free copy of your return activity report and more information about why your return was deniedI invite you to return your merchandise via mail using the enclosed invoice and pre-paid return labelI have issued a refund for $to your Victoria’s Secret card to offset the charge for using the pre-paid labelPlease allow to business days for the credit to post and to billing cycles for the credit to appear of your monthly statement To see more about our return policy, I invite you to visit the Customer Service page at www.Victoriassecret.comI understand you wanted to exchange your merchandise for different color and sizes, but maintain the same price as the original purchaseWe are happy to process an even exchange if the replacement is listed at the same price as the return item. Any discounts applied to the original items, would not carry over to the exchange***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-####. Sincerely, Lee B

Your RevDex.com case number *** has been forwarded to me for reviewI
understand your concern regarding not receiving the jewelry set as a gift with
purchase with your order #***I am happy to assist with your inquiry. Our promotions
for gifts with purchase
are always extremely popular with our customersThere is always a
limited supply of the gifts and they are obtainable only while supplies lastI
apologize that the jewelry set was not included in your package, even though
your order confirmation indicated that it was in stock.
I am happy to
report that a few pieces of the jewelry set came into stock since your order
was filledI have placed order # *** to send the merchandise to you at
no charge. It will arrive on Wednesday,
November via Fedex.
***, thank you
for your continued interest in Victoria’s SecretIf
there is anything else in which we can further assist, please email us at [email protected] or call us any time at ###-###-####

Dear *** We received your Revdex.com complaint # *** regarding the receipt of unwanted emails from Victoria’s Secret. I am glad that you brought this matter to our attention and I am happy to assist with your inquiry. It is unfortunate that your previous
attempts to be removed from our email distribution lists have not been successful. It is always our goal to service such requests in a responsible and timely manner. I have personally contacted our Corporate Communications Department to request that your email address, ***, be removed from all distribution lists. We appreciate your patience as this change is being implemented It may take up to days for you to stop receiving our emails. ***, if for any reason, you receive an email after days, please contact us immediately at ###-###-#### or email us at *** Sincerely,

Dear ***, We received your Revdex.com complaint # ***regarding the merchandise you would like to returnI appreciate the time you spent speaking with me today and would like to document our conversationI am so sorry you unable to return your merchandise *** ***
Victoria’s Secret StoreBased on the product details provided during our call, I have issued Gift Cards totaling $They will arrive separately within to business days and can be used on your next online, catalogue, or U.Sstore purchase***, thank you for your continued interest in Victoria’s SecretIf there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-####. Sincerely, Lee BSenior Customer Care SpecialistVictoria’s Secret Customer Relations

We received your Revdex.com complaint #*** regarding your Gift CardsI apologize for the delay in receiving your refundI see that you placed an online order on January 22, for $139.32, and applied two Gift Cards totaling $I regret that your order was cancelled as
we were unable to charge the remaining balance of $to your Visa accountOur records indicate that we sent an eGift Card for $and $to your email address on file on February 6, I am sorry that you didn’t receive your eGift CardsI have removed the funds from the eGift Cards and processed a Gift Card for $to the mailing address providedPlease allow to business days to receive your Gift Card *** thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-####. Sincerely, Lee BSenior Customer Care SpecialistVictoria’s Secret Customer Relations Order # ***, *** & ***

Your RevDex.com case number *** has been forwarded to me for reviewI am
writing to document our conversation todayIt is my pleasure to assist with
your inquiry
As I mentioned in
my email to you, I sincerely apologize that you have experienced situations
when your
transactions at Victoria’s Secret Stores have been entered
incorrectlyThese have caused additional return and exchange transactions to
be entered and recorded in your TRE account
During our
conversation today, you provided details of seven such transactionsOnce I
complete the research on these entries, I will forward them to one of our
Customer Care SupervisorsShe will attempt to have them
removed from your TRE historyI hope to have the research completed by January
I will provide an update to you at that time
***, thank you for your
continued interest in Victoria’s SecretIf there is
anything else in which we can further assist, please email us at [email protected]
or call us any time at 1-855-866-

We received your
response to Revdex.com case number *** regarding gifts with
purchase for your store and internet purchasesI apologize for your disappointment
with not receiving the gifts that you expectedIt is my pleasure to assist
with your inquiry
The
promotions
for gifts with purchase are always extremely popular with our customers
The guidelines
for our special offers are very specific and indicate that gifts with purchase
are available only while supplies lastI always suggest that customers redeem
offers as soon as possible after receiving them Additionally, some offers, such as the one for
a free weekender with a ounce fragrance purchase, specify that there is a
limit of one per customer
I have reviewed
your account for online ordersI see that one replacement blanket was delivered
to your billing address on *** *** *** on November A second
replacement was ordered on December 3, and is being sent to your *** ***
addressI’m sorry that the original replacement was not sent to the correct
address
We also spoke to
you on December regarding the gifts with purchase for the fragrance purchases
at our storeThree replacement totes have been ordered for delivery to your
*** *** address, as well as a $Victoria’s Secret Gift Card
***, I am
glad that we were able to find resolutions for the situations described in your
complaint. Thank you for shopping
Victoria’s SecretI hope that you have an enjoyable
holiday season!

*** ***
*** *** **
*** ** ***
* Dear ***, We received your Revdex.com complaint #*** regarding your recent experience at our Victoria’s Secret Store #*** in ***, NJ. I understand your concern regarding the Angel Credit Card
account that was opened without your knowledge. I am glad to assist with your inquiry We want to serve each customer as courteously and responsibly as possible and I am truly sorry that this was not the case with your recent visit. The sales associate’s explanation of the discounts and the need for your Social Security number should have been very concise so that you fully understood that she was entering a credit card application on your behalf. I am truly sorry that you were not fully informed and thank you for bringing this to our attention. I have personally shared your comments with the appropriate team for this store in an attempt to prevent a recurrence of this unfortunate situation. As an invitation to continue to shop with Victoria’s Secret, I am sending you a $Gift Card. It will arrive in -business days and will have no expiration date. The card can be used for store, online, or phone purchases ***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-#### Sincerely, Gloria HSenior Customer Care Specialist Victoria’s Secret Customer Relations Case #*** *** Tell us why here

Dear ***
Your Revdex.com complaint # *** has been forwarded to me for review I understand your concern regarding the merchandise that was missing from your shopping bag after your recent visit to a Victoria’s Secret Store It is my pleasure to assist
with your inquiry
I am truly sorry that one of the items that you purchased was not placed in your bag with the other merchandise. I can understand that you were disappointed with the manner in which the situation was handled when you later returned to the store. We want to serve each customer as courteously and responsibly as possible and I am truly sorry that this was not the case with your recent visit. I have personally shared your comments with the appropriate team in your area in an attempt to prevent a recurrence of this unfortunate situation I really appreciate you bringing this to our attention
As an invitation to continue to shop with Victoria’s Secret, I am sending you a $Gift Card. It will arrive in -business days and will have no expiration date. The card can be used for store, online, or phone purchases
Elena, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at *** or call ##############
Sincerely,
Gloria H
*** *** *** ***