Victoria's Secret Stores, LLC

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,

February 8, 2017
*** ***
*** *** **
*** ** *** Dear Olivia, We received your Revdex.com complaint #regarding your return and exchangeI truly apologize for the disappointment caused by your experienceI appreciate the time you spent speaking with me today and would like to document our conversation. I understand your concern with the refund you were provided during your recent returnWe are happy to return or exchange any merchandise that does not meet your expectationsWithout an Original Receipt Victoria's Secret will exchange merchandise or issue a merchandise credit based on the lowest selling price for the returned merchandiseAs we discussed, I am sending you a $eGift card for the differenceYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchaseOlivia, thank you for your continued interest in Victoria’s SecretIf there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-####Case #863501 Sincerely, *** **
*** *** *** ***
*** *** *** *** Elb_Dandrea_

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI just hope and pray that the customer service will be reviewed and taken into consideration for real

Your Revdex.com
complaint number *** has been forwarded to me for review.
I apologize for the delay in
responding to this case. We are still
reviewing the order in question and will respond as soon as this is complete
Thank you for your
patience
Sincerely,
Gloria
H
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations

Hello *** ***, Thank you for taking the time to make us aware of your concerns regarding the eReceipt you receivedYour Revdex.com complaint has been forwarded to my attention so I may personally address your concernsI regret that my attempts to reach you by phone have been
unsuccessfulIn order to fully address your concerns, I would prefer to speak with you by phoneI kindly ask that you call me at your earliest convenience at ###-###-#### between the hours of 8:00AM and 4:30PM EST*** ***, I look forward to speaking with youThank you for contacting Victoria’s Secret Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Case #***

Dear *** Thank you for taking the time to speak with me on October 17, regarding your Revdex.com complaint #***. I would like to provide a recap of our conversation and the actions takenAlthough I am disappointed to hear that you were unhappy with
our product, I appreciate your taking the time to bring your experience with the Very Sexy bras to our attention At Victoria's Secret, we want to offer only the highest quality productsI am sending a pre-paid return label so that you may return your brasOnce we receive your product return, I will contact you to discuss a refund amountPlease allow to business days to receive the pre-paid labelI have also forwarded your information to our third party insurance companyA representative will be in contact with you to discuss your request for compensation for your dress and sweater ***, if there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-#### Sincerely, Lee B

I am rejecting this response because:Below is the information that was requested & sent several weeks ago to Gloria is Victoria Secret Customer Service: A) FedEx Return Tracking Number on September 3, - Two (2) Multi way bra - SG-314-813One So Obsessed SG-332-186 B) FedEx Return Tracking Number on September 14, 2015One Bombshell Fishnet SG-338-494OneBombshell Multiway SG-331-024 C) FedEx Return Tracking Number *** on September 29, 2105One Very Sexy Ribbon Pushup SG-341-349One SexyLace Up SG-333-

December 2, 2016
Tina Burresch Clifton St La Habra, CA Dear *** We received your Revdex.com complaint # *** regarding the free panty promotion and your returnI appreciate the time you spent speaking with me today and would like to document our conversationI am so sorry that you were unable to redeem the promotion for free panties or return your Very Sexy for Her Eau de Parfum at the Brea Victoria’s Secret StoreWhen customers choose to shop with Victoria's Secret, we want them to have a wonderful experience, each and every timeI am truly sorry that this was not the case with your recent visit I have personally shared your comments with the store leadership team; I assure you that they will address this with the staffTo invite you to shop with us again, I am sending you a $eGift cardYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchaseTina, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at ***or call us any time at ###-###-#### Sincerely, ***

Your RevDex.com case number *** was forwarded to me for reviewI would
like to document our conversations on December and 23, and the actions taken
regarding your complaint
I sincerely
apologize that you did not receive the assistance you
deserved from our
associates when visiting a Victoria’s Secret Store, nor when calling our
Customer Care Center regarding your online orderI can understand your
frustration and hope that you will give us another opportunity to earn your
trust
We want to serve
each customer as courteously and responsibly as possible in our stores, on the
telephone, and on our websiteI have personally shared your comments with the
appropriate teams in an attempt to prevent a recurrence of the situations
described in your complaintI really appreciate you bringing this to our
attention
Per our
conversation, a pair of yoga pants was sent to your wife at no chargeThose
were delivered on December 24, and I hope that the fit and style met or
exceeded her expectationsAs an invitation to continue
to shop with Victoria’s Secret, I am sending you a $Gift CardIt will
arrive in -business days and will have no expiration dateThe card can be used for store, online, or phone purchases
***, thank you
for your continued interest in Victoria’s SecretIf there is anything else in
which we can further assist, please email us at [email protected]
or call us any time at 1-800-888-

Hello ***, Thank you for taking the time to make us aware of your shopping experienceYour concerns have been forwarded to my attention so I may personally address them I attempted to call you todayHowever, your voicemail box was full and would not accept messagesI would
welcome the opportunity to speak with youIf you could please contact me at ###-###-#### at your earliest convenience, I can gather some additional information from you and see if we have the bag in question available through our corporate officeWhen you call, please have your receipt information available and reference your case #*** ***, I am truly sorry for the disappointment you experienced while shopping with usMy only focus now is to resolve your concerns and turn this into a positive experience for youI look forward to speaking with you Case #*** Sincerely, Kelly L*** Senior Customer Care Specialist L Brands Direct Fulfillment IncVictoria's Secret *** *** ***
*** ** *** ( ###-###-#### * *** Tell us why here

that is not my email address so I don't know who you are sending that gift card to I contacted you from ***@gmail.com so that wil not reach me additionally your representative told me to take the bra into a store for a refund why do I have a gift card sent to the wrong email address and then have to go drive to the store to get the remainder of the credit, why can you do the right thing and refund it all to a gift card to the correct email address? Does it make sense to tell the customer you will give them $on a gift card then send the card to someone else then to tell the customer if they drive to a store they can get an additional refund? If you add it all up it $card and $from store it equals the value of the bra $which is what I was originally requestingRather than making the customer jump through hoops how about you do the right thing and issue the full $credit to a gift card to the right person why make me take the bra into the store for the remainder this is ridiculous!!! Why would your rep tell me to physically take the bra into the store for the remainder of the $credit?????

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I requested that this account be closed. I closed the account minutes after being lied to into opening a credit card account. I want proof that the account is closed and that it does not appear on my credit report and proof of this
Regards,
*** ***

Hello *** Your letter to the Revdex.com has been forwarded to my attention, so that I may address your concerns
It is my pleasure to assist youI am very sorry that the free umbrella was not available at your local Victoria’s Secret storeI can certainly understand your
disappointmentPlease keep in mind that gift with purchase promotions are valid while supplies lastOnce a free gift item has sold out we do not offer substitutions or rain checks
We do not have any umbrellas to send to you, as they have all been distributedAs an apology for the disappointment I imagine this causes you, I would like to ship you 20% off coupon for your next visit to our stores as an invitation to shop with us againPlease allow to business days for it to arriveThe coupon is valid for 20% off a purchase in any Victoria’s Secret Store, excluding our outlet locations, up to USD/CAD/GBPThe offer is valid now through December 31, You may redeem one card per day; once the card has been scanned, it may not be used againThe coupon may be combined with Angel Rewards; it may not be used in conjunction with any other offersFor additional information, please review the terms of the offer on the back of the card
Linda, if you have any additional questions or concerns, please contact me directly by phone at ###-###-#### or you may email me at *** Respectfully yours,
*** *** *** *** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThank you *** * for taking ownership of this issueThe jewelry set arrived this afternoon and was as describedOnce again I appreciate your assistance with this matter

This is beyond CRAP the bra was sent back and Victorias secret individuals on Chat assured me that I would receive a refundThey assured me that it would be refunded and that I would have the monies! Victorias secret has lied for monthsLet alone they refuse to refund the returned payment fee that was VICTORIAS fault because the routing number got screwed up on their end!This particular bra was purchased in 2016! black bras were purchased and both have since been returnedNow that the second bra was returned, I received no refund and Victorias kept the bra! they screwed up on the return and then stole my money and the bra! That is theft! This is beyond disgusting with Victorias secretIts quite pathetic how this company has stolen from me

Hello Sharon, Thank you for taking the time to make us aware of the issues you had with order #***Your Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I am truly sorry for the frustration this has
caused youUpon further research of your account, I see we sent you an order confirmation email for this order on May 28, I noticed the email address you have provided to us is a Gmail accountGmail may occasionally filter our emails as spam unless we are added to your email contact listI recommend adding *** to your contact list to ensure you receive all of our service emails Since you had the order shipped to an address within the U.S., instead of directly to you in the U.K., we are unable to provide you with the necessary paperwork to return the order through customsThis type of documentation is generated and sent with order shipping to International destinationsFor your future orders, I encourage you to have the package shipped directly to you, so you will have the appropriate paperwork in the event you need to make a return I have processed a refund of $to you Angel Card for your order, due to the present circumstancesPlease allow to business days for processing and to billing cycles for the credit to appear on your monthly statementYour reference number for this credit is #***Please understand that we must abide by our return guidelines for future orders I also see that you have multiple crs associated with your email address in our systemPlease reply with your full and correct billing information so I may update all of your crs and merge them into one accountThis will allow you to view your order status and history online. Please know that you can still check the status of a specific orderWith the link below, you can enter your email address and order number in the section that shows “Don’t Have an Account?” to see any updates *** Also, I wanted to share a little tip with you; if you sign into your online account every time you place an order, you will maintain one crAdditional crs are created when checking out as a guest. If you need to set up a registered account, you can use the link below to do soIt takes only a couple minutes, and will help you view up to of your previous orders.*** ***, thank you, again, for taking the time to let us know of your experienceIf there is anything further I can do, please do not hesitate to contact me directlySincerely yours, Kelly ***Senior Customer Care SpecialistVictoria’s Secret Digital Order #***

Your RevDex.com case number *** has been forwarded to me for reviewI apologize
that the strap on your animal print bra broke after wearing it only three
timesIt is always our goal to provide our customers with quality merchandise
at a good valueNot meeting this
goal is disappointing not only to you, but to
us as well
I reviewed our
records and found that you were contacted by our associate Steffanie regarding
this matter. We appreciate your
willingness to send a photo of the bra and the tagSteffanie determined that
the bra was manufactured in She is sending you an Electronic Gift Card in
the amount of $to your email address, [email protected] will
arrive in business days or less
We
invite you to return or exchange the bra at your local Victoria’s Secret Store
For your convenience, I have provided a copy of the return policy for our stores
belowThis information is also printed on the back of our receipts and at the
cash wrap station at our stores
With
an Original Receipt
Within
days of the purchase, Victoria’s Secret will exchange merchandise or issue a
refund in the original form of payment for the returned merchandiseAfter
days of purchase, Victoria’s Secret will exchange merchandise or issue a
merchandise credit based on the original purchase price for the returned
merchandise
Without
an Original Receipt
Victoria's
Secret will exchange merchandise or issue a merchandise credit based on the
lowest selling price for the returned merchandise
Amira, thank you
for your continued interest in Victoria’s Secret. If there is anything else in which we can
further assist, please email us at [email protected]
or call us any time at ###-###-####

Thank you for taking the time to contact usYou have inquired on the processing of Secret Rewards codes for our spring promotionYour letter to the Revdex.com has been sent to my attention so that I may assist you personally.I have contacted The Marketing Arm and found that the
Official Rules for the Secret Reward Promotion have not been followed The rules state that there is a limit of one (1) Secret Reward card per person/household/email address per day, regardless of the method of entryAdditionally, the rules indicate that attempts to circumvent any aspect of the terms and conditions may cause disqualification from the promotion All drawings will be conducted by the Administrator, an independent judging organization whose decisions will be final and binding Odds of winning a Sweepstakes prize will depend on the number of eligible Sweepstakes Entries received for the applicable drawing.In total, The Marketing Arm received entries from you with postmarks between February 20, and March 2, This volume of entries exceeded the guideline of one entry per day, causing some of the entries to be disqualified.***, we appreciate your continued interest in shopping with Victoria’s Secret If I can be of further assistance to you, please do not hesitate to contact me at 937-438-*** between the hours of 8:a.mand 3:p.mEastern time.Sincerely,Senior Customer Care SpecialistVictoria’s Secret

February 8, 2017
*** ***
*** *** *** ***
*** *** ** *** Dear Ashley, We received your Revdex.com complaint #11961619 regarding our Cupid Kit promotionI truly apologize for the disappointment caused by your recent experience When customers choose to shop with Victoria's Secret, we want them to have a wonderful experience, each and every timeI am very sorry that was not the case with your recent visitWe want to serve each customer as courteously and responsibly as possible. I have personally shared your comments about the associate with the store leadership team; I assure you that they will address this with the staffI really appreciate you bringing your experience to our attention. I understand that you are disappointed that you were unable to take advantage of the gift with purchase promotionAngel Rewards may be used conjunction with other others; however, the qualifying total for a gift with purchase must be met after all discounts and coupons including, Angel Rewards are applied To invite you to shop with us again, I am sending you a $Gift CardYou should receive the Gift Card within to business daysIt can be used on your next online, catalogue, or U.Sstore purchase.Ashley, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-####. Sincerely, *** **
*** *** *** ***
*** *** *** ***
*** *** Llb_Oconnell_

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me