Victoria's Secret Stores, LLC

Dear ***
We received your RevDex.com complaint ID *** I understand your
concern about the Secret Reward free method of entry
I am sorry that you have not yet received your cardsThe program administrator
who handles these requests is processing them
within the timeframe outlined in
the Official RulesWe are unable to check on the status of a pending request
The only method of contact for the program administrator is the mailing address
provided in the Official Rules
We assure you that all valid entries are being processed, and that Secret
Reward Cards are being mailed within approximately business days of receipt
as stated in the Official RulesAs long as an entry qualified, based on the
Official Rules, you should receive a card before the end of the promotion
You can review the official rules here:
https://www.victoriassecret.com/secret-rewards-official-rules
Tracie, we truly appreciate your interest in
our Secret Reward program! If there is anything else we can do for you, please
email or call us anytime
Sincerely,
Gloria
H

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Thank you for taking the time to share your concerns with usI understand there has been some confusion surrounding a return you madeYour concerns have been forwarded to my attention so I may personally address this issue The order number you provided in your Revdex.com
complaint links back to a non-referenced exchange you made in December You made an exchange off of this order in May A non-referenced return/exchange is one where the customer is unable to provide proof of purchase from where the items were originally chargedNon-referenced returns are made at the lowest selling price and refunded in the form of a merchandise card since original order information is not providedThe details of these orders are provided below Order #*** Non-Reference Exchange 12/13/Returned: Sexy Tee Perfect Coverage Bra item # $Sexy Tee Demi Bra item # $Exchange Items Requested: Sexy Tee Perfect Coverage Bra item #301415 $Sexy Tee Demi Bra item #301408 $item discontinued Return Label Fee $ Since one of the bras was discontinued, we sent you a merchandise card for $Upon further research, I show this merchandise card was redeemed on January 1, in store #In May you returned one of the bras from your exchangeThe details of this return are listed below Order #Return from Order #*** 5/27/Returned: Sexy Tee Perfect Coverage Bra item #301415 $Return Label Fee $ You were issued a merchandise card in the amount of $for the return of this braI show this merchandise card was redeemed on May 31, in store # On August 28, we processed a return for the Sexy Tee perfect Coverage Bra, item #301415, but the paperwork included with it was from exchange order #***Since you had already returned the bra from this order number, our system marked it as a duplicate return with no refund neededWhile researching your concerns, I see you were messaging with a supervisor from our Online Chat teamShe explained that you would need to provide proof of purchase for this item before we could consider issuing any further refundIf you are able to provide proof of purchase information for when and where you bought this specific bra, I will be happy to assist you furtherPlease note, we can only issue a refund to the credit card if proof of purchase is provided showing the item(s) were purchased on a credit cardOtherwise, you will receive it in the form of a merchandise card At this time, you are not due any additional compensationIf you locate your proof of purchase information, please contact Customer Care at for assistance, or reply to the Revdex.com complaint with it ***, I want you to know you are a valued customer and we look forward to shopping with you soonThank you for choosing Victoria’s SecretSincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret Digital Order #***

We received your Revdex.com Complaint #*** regarding your experience with the bras that you purchased at a Victoria’s Secret Store and online (Order #***). It is my pleasure to assist with your inquiry. It is disappointing to hear that the quality of the bras was
less than you expected. At Victoria’s Secret we pride ourselves on providing great fitting bras. We often receive compliments on the quality and workmanship, as well. When you choose to shop with Victoria's Secret, we want you to have the quality of merchandise that you expect and deserve I understand your concern about the comment of our Sales Associate regarding the fact that you purchased bras that were on sale. As an invitation to continue to shop with Victoria’s Secret, I am sending you a Gift Card for $50.00. It will arrive in -business days and will have no expiration date. The card can be used for store, online, or phone purchases. Since your size has recently changed, it might be a good idea to request a personal bra fitting the next time you visit one of our stores. There is no charge for this service, and many of our customers find the fitting very beneficial. *** thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at *** or call us any time at *** Sincerely, Gloria H.Senior Customer Care SpecialistVictoria’s Secret Customer Relations

We received your Revdex.com complaint #*** regarding order # *** and your experience with our Customer Care teamI appreciate the time you spent speaking with me and would like to document our conversation. According to our records, order #*** was cancelled on
November 22, 2016, as we were unable to obtain authorization on your Visa account. I am very sorry that you did not have a good experience when you contacted usWhen customers choose to shop with Victoria's Secret, it is always our intention to enhance the occasion, not create an unpleasant situation. During our call on December 21, 2016, I explained that we did not receive authorization to charge your Visa account and requested that you fax a copy of your bank statement confirming the authorization so that we may research the matter further with your bankI regret that we have not received a copy of your bank statementI kindly ask that you please fax the statement to my attention at ###-###-####Evelynn, I look forward to receiving the information soonIf there is anything else in which we can further assist, please email us at [email protected] or call us any time at ###-###-####Order #***

We received your Revdex.com Complaint #*** regarding your recent experience with order #***. I can certainly understand your disappointment with receiving the incorrect Gift CardsOn behalf of Victoria's Secret, I would like to apologize for the disappointment we have
causedWhen a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation I see a refund for $was issued to your Paypal account on December 20, Please allow to business days for processingThe confirmation number for this refund is ***.To invite you to shop with us again, I am sending you a $Gift CardYou should receive the Gift Card within to business daysIt can be used on your next online, catalogue, or U.Sstore purchase.Debbie, thank you for your continued interest in Victoria’s SecretIf there is anything else in which we can further assist, please email us at [email protected] or call us any time at ###-###-####Order # *** & *** Sincerely,

Dear Soraya,
Your RevDex.com case number has been forwarded to me for reviewI
understand your concern regarding your recent visit to the Victoria’s Secret
store in ***It is my pleasure to assist with your inquiry
I understand why
you
were disappointed when asked to prove that the Angel Reward was issued to
youWe want to serve each customer as courteously and responsibly as possible
and I am truly sorry that this was not the case with your recent visitYou are
correct that Angel Rewards are transferrable to customers who are not Angel
cardholders, and verification of an account should not have been requiredI
have shared your comments with the appropriate team in your area in an attempt
to prevent a recurrence of this unfortunate situation
I really
appreciate you bringing this to our attentionAs an invitation to continue to shop with Victoria’s Secret, I am
sending you a $Gift CardIt will arrive in -business days and will
have no expiration dateThe card can be used for store,
online, or phone purchases
***, I
really appreciate you bringing this to our attention, and thank you for your continued interest in Victoria’s SecretIf
there is anything else in which we can further assist, please email us at ***
or call us any time at ***
Sincerely,
Gloria
H
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations
Case #***

Dear ***,
Your Revdex.com complaint # *** has been forwarded to me for review. I understand your concern about the unsatisfactory level of customer service received when you visited our store in the *** *** ***. It is my pleasure to assist with your
inquiry
When customers choose to shop with Victoria's Secret, we want them to have a wonderful experience, each and every time! We want to provide customers with the assistance desired in a courteous and responsible manner. It is disappointing to hear that the travel sets were not placed on a shelf with the correct price, and that the store associate was not aware of the true price for the items. I am truly sorry that a price adjustment was not offered at the time of your purchase
I have personally shared your comments regarding the *** *** Victoria's Secret Store with the appropriate team in an attempt to prevent a recurrence of this unfortunate situation Feedback is a gift, and I really appreciate you bringing this to our attention. As an invitation to continue to shop with Victoria’s Secret, I am sending you a $Gift Card. It will arrive in -business days and will have no expiration date. The card can be used for store, online, or phone purchases
Additionally, I have added your current email address to our database. Your daughter may also do so online by using the following link: ***
***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at ***or call us any time at ###-###-####
Sincerely,
Gloria H
*** *** *** ***

Thank you for making us aware of your concernsYour Revdex.com complaint # *** has been forwarded to my attention so that I personally address your concernsI regret my attempts to reach you by phone have been unsuccessfulSo that I may attempt to resolve your concerns,
please contact me directly at ###-###-####I am available between the hours of 8:AM- 4:PM EST***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at ***@victoriassecret.com or call us any time at ###-###-####. Sincerely, Lee BSenior Customer Care SpecialistVictoria’s Secret Customer Relations Case #801571 Elb_Prescott_

Your RevDex.com complaint number *** has been forwarded to me for review. It is my pleasure to respond to your comments
I completely understand the
frustration you experienced due to the cancellation of your order number ***. I am truly sorry that the
correct credit card
number was not entered as you requestedWe want to serve
each customer as courteously and responsibly as possible and I am truly sorry
that this was not the case during your interactions with our associates. I have personally shared your comments with
the appropriate team in an attempt to prevent a recurrence of this unfortunate
situation. I really appreciate you
bringing this to our attention
It is unfortunate
that our stock of the StPatrick’s Day tops has now been depleted. As requested
in your complaint, I am sending you a $Gift Card to replace the gift with
purchase gift card that you would have received with the order. It will arrive in -business days and
will have no expiration date. The card
can be used for store, online, or phone purchases
***, thank you
for your continued interest in Victoria’s SecretIf there is anything else in which we can
further assist, please email us at [email protected] or call us any time at 1-855-866-
Sincerely,
Gloria
H
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations

August 4, *** ***
*** *** *** **
*** ** *** *** *** *** *** Hello ***, Thank you for taking the time to speak with me todayI’m truly sorry you were disappointed with the store’s resolution for the
return of your bra We discussed our return policy and the options both the store and our Customer Relations team offered, which were gift cards for $eachI offered to send you a $gift card and you would not need to return the braYou declined this option and have chosen the alternate option of returning the bra to me, at your expenseOnce I receive the bra I will contact you to send you a comparable replacement It is recommended that you return the bra via an insured, traceable methodPlease send the item to the following address Victoria’s Secret *** *** *** ***
*** *** ***
*** ** *** You mentioned during our conversation that you have another bra you plan to return to the storeFor your convenience, I have provided a copy of our return policy belowThis information is available on the back of every receipt, on signs at each register and on www.VictoriasSecret.com WITH AN ORIGINAL RECEIPT Within days of purchase, Victoria’s Secret will exchange merchandise or issue a refund in the original form and amount of payment for the returned merchandiseAfter days of purchase, Victoria’s Secret will exchange merchandise or issue a merchandise credit based on the original purchase price for the returned merchandise WITHOUT AN ORIGINAL RECEIPT Victoria’s Secret will exchange merchandise or issue a merchandise credit based on the lowest selling price for the returned merchandise WITH A GIFT, RETURN OR EXCHANGE RECEIPT Victoria’s Secret will exchange merchandise or issue a merchandise credit in an amount equal to the original purchase price for the returned merchandise GIFT CARDS Gift cards cannot be returned, or otherwise redeemed for cash except for balances under $ PRICE ADJUSTMENTS Within days of the original purchase, a one-time price adjustment will be issued when an original receipt is presented COUNTRY OF ORIGINAL PURCHASE All returns, exchanges and price adjustments must be made in the country of original purchase *In select stores, a government-issued ID is required for all returns and exchangesVictoria’s Secret will electronically scan this ID for the sole purpose of preventing return abuseVictoria’s Secret does not sell the information obtained through this processFor questions or concerns, please contact the Customer Care Center at ###-###-#### ***, I look forward to speaking with youThank you for choosing to shop with Victoria’s SecretSincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret Stores Case ***
***

I was working with Jennifer last who advised she would have this set repelled or refunded forcme. There was no tracking but I did return it back and called customer service previously yes indeed.
Oh gosh I'm hoping you still have the set , I have gone back and forth so long nowIt was a bed in a bag set I believe just regular bedding material nothing special and it was a set in a bed in bag set.Could you please help me? I have sent in everything I have and was told I would be helped with this
Regards,

February 7, 2017
*** ***
*** ** *** ** **
*** *** ** *** Dear Gloria, We received your Revdex.com complaint #regarding our promotional emailsI truly apologize that you are receiving unwanted emailsI have personally removed your email address from our online mailing listPlease allow to business days for this change to take placeI truly appreciate your patience while we remove your email addressGloria, if there is anything else in which we can further assist, please email us at*** or call us any time at ###-###-####Sincerely, *** **
*** *** *** ***
*** *** *** ***
Elb_Wolles_

I spent money on stamps I believe someone should notify the responsible parties of the issue.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Your RevDex.com case number *** has been forwarded to me for reviewI
understand your desire to get clarification on the credit card charges related
to the store exchange of the $bralette purchased on the internetI am happy
to assist with your
inquiry
I apologize that
the associate that you spoke with over the phone was not able to explain the
transaction to your satisfactionI have provided a summary of the charges and
credits belowI believe this agrees with the figures provided in your
complaint
Credit for
Bralette Returned, including Tax: ($62.21)
New Merchandise Purchased: $
Tax on New
Merchandise: $
Amount Charged to
Angel Card: $
Even though you
no longer have the bralette, you are still responsible for the original cost of $because that amount was
applied to the exchange transaction, rather than posting as a refund to your
account.
*
***, thank you for your continued interest in Victoria’s SecretIf there is
anything else in which we can further assist, please email us at *** or call us any time at ***
Sincerely,
Gloria
H
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations

Your RevDex.com case number *** has been forwarded to me for reviewIt is
my pleasure to assist with your inquiry
I am truly sorry
that you did not receive the top from our PINK collection in the original shipment
of order #***I attempted to send the top
to you at no charge, and hope
that it arrived safely to you
We want to serve
each customer as courteously and responsibly as possible and I am truly sorry
that this was not the case with your recent visit to a Victoria’s Secret Store
Our gifts with purchase are always extremely popular with our customers and it
is unfortunate that you were not able to receive the robe in the preferred
sizeI have personally shared your comments with the appropriate team in your
area in an attempt to prevent a recurrence of this unfortunate situationI
really appreciate you bringing this to our attention
***, thank you
for your continued interest in Victoria’s SecretIf there is anything else in
which we can further assist, please email us at [email protected] or call us any time at ###-###-####
Sincerely,
Gloria
H
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations
Case #
Egh_Collins_

Thank you for taking the time to make us aware of your concerns with order #***Your Revdex.com complaint has been forwarded to my attention so I may personally address your concerns After reviewing this order, I see that we have not been notified previously of this being
a fraudulent purchasePlease call our Special Handling Department at 1-800-568-or 1-937-438-between the hours of 8:00AM to 9:00PM EST Monday through Friday, and 8:00AM to 6:30PM EST Saturday and SundayOnce you have reported this order as fraudulent, our Special Handling team can begin an investigation In addition, you will also need to contact Comenity Bank to report that you did not authorize the opening of the Angel Card used on this orderPlease call Angel Credit Card Customer Service at 1-800-695-1526, or send mail to: Victoria's SecretPO Box 182128Columbus, OH 43218-2128 ***, thank you, again, for taking the time to let us know of your experienceIf there is anything further I can do, please do not hesitate to contact me directlySincerely yours, Kelly L***Senior Customer Care SpecialistVictoria’s Secret Digital Order #***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThank you Gloria!

When I spoke with the lady on the 3rd I was at work she never told me the hours and when I could call backI told her my issue and what was going on she stated that she need the numbers on the braI didn't understand why those numbers where a big deal when the bra has issuesThe numbers are as followed***
*** ***
*** ***
*** ***I have told them I could send pictures or whatever they are just concerned with the numbersIt's frustrating I believe I need a refund for the bra and something extra it's gross to know that I have been wearing a molded bra

The complaint is regarding a fraudulent purchase at Victoria's Secret using a stolen debit card Comenity Bank responds to Victoria's Secret credit card matters Please know that we have forwarded the complaint to Victoria's Secret for handling and have closed out on our end If
you have any concerns, please let me know.Thanks,Shawnda