Vivint Solar

Vivint Solar has contacted our customer ***? We are currently working toward a resolution

Vivint Solar has assigned a Specialist to work with the customer to resolve the issueThe Specialist has attempted contact by phone and email, and will reach out to them again weekly to come to a resolutionThere isn't any record of this customer at this address in our database, and all the credit checks under this name are soft pullsThere is some information that we will need from the customer, in order to proceed

Complaint: [redacted] I am rejecting this response because: I have submitted all copies of the utilities bills on 09/22/No where on my contract does it have anything indicating that the contract was in place to yearsThe representative (Tom T***) that sold me the solar panels assured me that I could have the panels removed at anytime, if I was not 100% satisfiedI just want these panels removed Sincerely, [redacted]

We have been in contact with the customer regarding their concernWe have communicated that as a company we have provided them with a standard free system to offset their usage by a minimum of 80%The original design of 101% is not something we can provide as a company due to utility regulations that would not allow us to receive permission to operate the systemAs a company we are following everything offered through our agreement with the customer and will continue to work with them to provide a satisfiable resolution

Vivint Solar attempted to contact the customer by phone on 11/09/A voicemail was left for the customer, requesting a call back to follow up on the complaintVivint Solar fixed the issue the customer reported on 11/03/The Solar system is currently functioning properly.?

Complaint: [redacted] I am rejecting this response because: we have received their resolution and are currently in negotiation with Vivint at this time Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Regarding [redacted] : 1) The City of San Diego's inspection report needs to forwarded to SDG&E; and 2) The SDG&E inspection is scheduled for June 17, Regarding [redacted] : 1) The City of San Diego inspection needs to be completed and forwarded to SDG&E; 2) The NEM application needs to be completed and sent to Sempra Utilities; 3) A signed NEM's Terms and Condition Agreement needs to be sent to Sempra Utilities; and 4) The SDG&E inspection needs to be completed.There are still to many loose ends to call this matter resolved Sincerely, [redacted] ***

Vivint Solar is investigating the complaint brought forth and is in contact to address and resolve their concernsAn appointment has been scheduled for 6/to install a new Envoy for the customerThe Damage Resolutions department is working to ensure that the mismatch paint on the side of the home is addressedVivint Solar will continue to work with the customer until their concerns are resolved

Vivint Solar does not guarantee Federal tax credit amountsInformation regarding the tax credit and where to obtain information regarding the tax credit was included in the Solar Purchase Agreement (SPA) as well as the loan documents sent to the customer by Mosaic.?

Vivint Solar called and left a message for the customer on 1/24/Snow on panels can inhibit productionWhen this happens, systems will read that there is a production errorThe customer's system is currently fully operational and no panels need to be replacedVivint Solar will perform an analysis to determine if compensation is owed for billing during previous system errors

Vivint Solar attempted to contact the customer on 03/12/18, a voicemail was left requesting a return callVivint Solar is currently working to get the requested service scheduled

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ? will see what comes out of this I have talked to these people hundreds of times and emails .never had any thing down before

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello I am writing to let you know that this complaint has been resolvedThank you Sincerely, [redacted]

Vivint Solar is working to add additional panels to the customers home to maximize the annual solar productionVivint Solar will contuine to work with the customer to address their concerns, within the terms of the Power Purchase Agreement.?

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is NOT satisfactory to me? As I stated from the beginning Contacting you The Revdex.com Utah and Revdex.com Boston, and Harvard Law Attorneys, What Vivint Solar has done and caused me nothing but distress and grief since the beginning with the lies, deception and all the 93A factors along with all I wrote, said and contacted all of the above, and also being on the television news and front page of news papers, there are no terms and conditions as far as I am concerned because I was deceived all along, while Greg H [redacted] said I could read the contract for to just initial or sign before I went to lady's room and kitchen and could read it when I came out of the rooms because I told him I was feeling sick so..Greg H [redacted] said ? I could SHRED IT ? if I did not agree to it and I read nothing nor received no hard copy as promised and Greg H [redacted] took off and ran out of my home as I CHASED after him trying to get him before he got into ? his car and refused to give it to me, said I didn't need it as I was chasing him and Greg H [redacted] floored his car going miles an hour on my residential street where children and elderly live and I called him several times and said I didn't need the copy or need to see it and said he would give it to me and never did so I never to this day have a original hard copy of it which is against the law, along with all else Vivint Solar has done to me, lied to me, high pressure sales tactics, saying I would get in trouble by the government if I didn't go solar etcetcetc? Greg H [redacted] ran with it before I read it as he promised I could and could SHRED it if I didn't ? agree to the terms and conditions after I came out of the lady's room in my home for I was not feeling well at that time which I stated that to him and he was well aware of thatIf I was feeling well, there is no way I would have agreed to anything and yes, the paperwork what ever it was would have been SHREDDED IMMEDIATELY! As stated, Harvard Law has sent a demand letter to Vivint and also to remove all the solar panels and equipment that belongs to Vivint, and again, Vivint Solar thinks they are above the law, which they are NOT Sincerely, [redacted]

It is a grey area As stated in my previous email, Vivint has made a proposal to resolve the matter and we are reviewing their proposal[redacted]

Vivint Solar attempted to contact the customer to discuss their complaint via telephone on 11/2/2017, we were able to leave a voicemailAdditionally, we emailed the customer on 11/2/ Vivint Solar will continue to reach out to the customer regarding the complaint

As per the customer's contract, "a customer-requested shutdown during the first five years of the agreement will be done at our sole discretion and at a cost mutually agreed before we remove the system." After "the fifth anniversary of the in-service date" the customer will then only be required to pay a fee of $The customer signed the Power Purchase Agreement on 7/7/On 8/7/the customer signed the Installation Work Order thereby accepting the system's installation and the contract terms of the PPAVivint Solar has contacted the customer on 6/13/and has provided them with this information

Complaint: [redacted] I am rejecting this response because:the company takes no acceptance of their partthe salesman sits in front of you and goes through thecintract saying this is what this mean u til you get to the end and then has you signno time is given to read it and you would think that a company would stand behind what is said by their representatives but instead they chose to only care about the fact they stole your koneythe company never said it was our problem to monitor the panels it was stated they watch them for problems not us but now it is our fault they do nothing for customers their is a Vivint victims website and on Facebook I highly recommend you look into all of this before you trust a rip-off company such as Vivint they play on the fact you paid with a third party but none of that again is said in the representation also if they have nothing to do with the solar anymore why is it them that supposed to monitor the panels and they are the ones that do any repairs the reality is they have money to fight it the working man doesn’t dont let them take you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: OUTRIGHT Lie to put the blame on me, Attach a copy of the email with date to show proof Send a copy of the email because I haven't receive anything My email is [redacted] Phone number [redacted] , home [redacted] Sincerely, [redacted]