Vivint Solar

? Complaint: [redacted] I am rejecting this response because:this is the same response from the last oneYour customer service is one existent never got a call from anyone to upgrade my system and fix the paper work that is incorrect and that is why I will not sign itAlso was told from sales and corporate I would be getting a 250$ visa gift card for mehaving to take a full day off of work to get the system installed back in septemberThis is very sad when you have a 50,dollar system waiting and you can't get any customer service and have the company keep there word.? Sincerely, [redacted]

We have contacted the customer in regards to her concerns about her solar panel systemAt this time we are still working to accommodate her needs and are in daily contact with herWe will continue to work with her and make sure we are in constant communication

Vivint Solar has reached out to the customer, we have looked into compensating them for the time the system was downCustomer is not willing to accept money from Vivint Solar ? regarding compensationOnce the compensation is accepted billing will be able to credit the amount on the billing account.?

Complaint: [redacted] I am rejecting this response because: I have not heard from a vivint representative since before DecBut they were sure to send me another bill for $this month and I don't have solar panels on my house! This is unacceptable Sincerely, [redacted]

Vivint Solar called the customer to discuss their concerns on 12/and left a voicemailVivint Solar also emailed the customer on 12/Vivint Solar will reach out to the customer on 12/and will continue to reach out in an attempt to resolve the customer's concerns.?

Vivint Solar Supervisor has reached out to the Customer to resolve internet issues

Vivint Solar has contacted the ComplainantWe are currently working towards a satisfactory resolution.?

Complaint: [redacted] I am rejecting this response because: They have not responded to me and I have not heard from them in regards of the removal of the panels in which is a broken agreement on their part and puts them in default because they specifically said that we needed to have it removed or pay them to remove itWhen I asked them for assistance that"s when they added more charges and said that they are not responsible of the removal of the mounts and I needed to get a third party contractor involve to have it removed? Vivint installed it so they should be the ones to remove it, that made it difficult for me to have that type of funds available for that serviceSo we went into a stand still and didn't hear from them until just before I sent out this complaint, and Vivint told me that they removed the panels and system and didn't know where it was??? But at the same time they still wanted for me to purchase a system that was already removed from the home and no idea where it is or what kind of condition it is??? Very Unfair and to be put in a predicament where the company is making up rules as the time goes byBottom line was that they stated the system should not be removed unless we are the ones to remove it and they went ahead and removed it, so now they broke our agreement and went into default! Thanks Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Hi there just wanted to inform you about my complaintAccording to Vivint solar the roofing contractor was scheduled at 12/am today but now is already 2pm and no one is here to work on my roof to repair the damage on my roof Thank you Sincerely, [redacted] ***

Reached out to the customer to discuss their concernsHave taken steps to resolve their concerns and have provided additional information about the system for them to reviewVivint Solar will continue to work with the customer to resolve their concerns

? Complaint: [redacted] I am rejecting this response because: It was never resolved.? As usual they have not come back to put the panels back.? It is now going on months Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: We will not be able to work out a solution with Vivint Solar until the facts of this incident are addressedWe will not continue to respond when the truth is continually being stretched by a big business attempting to defer direct responsibility Sincerely, [redacted]

Revdex.com:Jessica H [redacted] contacted me and will contact me back by 11/8/to reach a resolution A resolution has not been agreed on at this time Sincerely, [redacted]

Vivint Solar has spoken with the customer regarding their complaintWe have received copies of the customer's Utility bills, and are in the process of coming to an agreed upon resolution

Vivint Solar is in communication with the customer and is working with them to get all of their concerns addressed and resolvedWe have scheduled an appointment for our technicians to visit the home today 2/1/2017.?

Vivint Solar is in the process of investigating Mr [redacted] 's claimWe attempted to reach Mr [redacted] via telephone, as well via email on 08/02/We have requested Mr [redacted] return our call, as we need to obtain additional information from himVivint Solar will continue to try and reach Mr [redacted] .?

Vivint Solar spoke with the customer regarding their complaint, we were able to schedule a fix with our RFR Crew for 4/The customer will contact their contractor, so they are present the same day of our Crew Vivint Solar will remain in communication with the customer in regard to their complaint

Vivint Solar has attempted to reach out to the customer regarding the complaintWe have emailed the customer on 09/and 09/, called on 09/and 09/and left voicemailsVivint Solar will continue to reach out to the customer to come to a resolution within the terms of the contract.?

Complaint: [redacted] I am rejecting this response because: According to the business card that I have Mitch C [redacted] is a sales rep and not a sales managerWhen I reported this to Vivint Solar they told me that they would talk to the sales manager to conduct training with him over the issueWhy would A sales manager need to talk to a sales manager? It doesn’t make sense for me to ask you to run my credit, then take all these steps to make a complaint with first, Vivint Solar, then Solar mosaic, then the Revdex.comAlso the sales rep also did the same thing to my neighbor who is willing to come forward and tell a similar story like mineI run every credit application with my wife as she has a better credit score then meThis is a predatory company that has a history of use of this tacticI know this because Vivint Solar has a system in place in case someone noticesAnd now they want to lie about what happened in a attempt to not have to take responsibility for their actionsHow come this wasn’t written in the first responseI will not be happy until this comes of my credit report and because the company is now trying to lie and make me look bad it is my goal to let everybody I can know about how Vivint Solar does business Sincerely, [redacted] ***

Section 1.A of the customer's Power Purchase Agreement states "We will design and install a solar photovoltaic system on Your Property, which will include all solar panels, inverters, meters, and other components (collectively, the "System") as further described in the Customer Packet and the Work Order and We will proved to You hereafter" The Customer Welcome Packet designed and presented to the customer prior to installation shows panels, as well as the Installation Work Order which was signed by the customer 2/20/accepting the Installation shows panelsThere is no record on file of any designs of panels Vivint Solar is with in the terms of the Power Purchase Agreement signed by the customer on 12/14/and put into affect 2/20/with the acceptance of the installation through the Installation Work Order