Vivint Solar

Vivint Solar has spoken with the customer and we have agreed to a resolution

? Complaint: [redacted] I am rejecting this response because: I am waiting to see what they present.? So far, I have not seen them living up to any part of the agreement they made with me.? Every step of the way there have been mistakes, lies, delays and misleading information.I am not closing this out and am still anticipating ending this contract Sincerely, [redacted]

Vivint Solar has identified a resolution with our customer, they have accepted the offer and we are working to complete all necessary actions at this time

Complaint: [redacted] I am rejecting this response because: reinstall is to be done on the 27th, but I am not 100% convinced that vivint will indeed install " my system" that was removed in May After all the run around with this company they are going to have to rebuild trust with meI hope on the 27th I will be a happy, satisfied customer Sincerely, [redacted]

We are currently working on a resolution with the customer

? The customer provided executed transfer documents 7/12/in connection with his purchase of the propertyVivint Solar denies there was any wrongdoing or improper practices in connection with the transfer.? However, we are continuing to work with the customer in an effort to address his concerns and hope to reach an amicable resolution

We have refunded the customer for the billing mistake, and have sent additional compensation.? The Supervisor from the Solar Workout Team is in contact with the customer, and is continuing to work with the customer to finalize a satisfactory resolution, that is within the terms of the Power Purchase Agreement.?

Complaint: [redacted] I am rejecting this response because:THIS IS NOT RESOLVED PLEASE STOP CONTACTING ME UNTIL IT HAS BEEN REMOVED FROM MY CREDIT REPORTTHE EMPLOYEE OF YOUR COMPANY FRAUDED ME!! HE CREATED A FRAUD EMAIL FOR ME, PULLED MY INFO OFF THE INTERNET AND RAN MY CREDIT WITHOUT MY KNOWLEDGE OR CONSENT!! YOUR COMPANY IS DISHONEST AND DISGUSTING!! THIS WILL NOT BE RESOLVED Sincerely, [redacted] ***

Vivint Solar has investigated the reported roof leak and determined that the damage was not caused by the installation of the Solar systemVivint Solar has communicated this information with the customer?

October 27, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: ? Consumer Complaint Case #: [redacted] Complainant: [redacted] ? ? To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond.? Ms [redacted] has contacted Vivint Inc(“Vivint”) in regards to her complaint with Vivint SolarVivint would suggest Ms [redacted] contact Vivint Solar at [email protected] with her concerns.? If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department ?" LegalSincerely,? Nathan *W***Chief Compliance Officer

Vivint Solar has attempted to contact the customer via telephone and via email on 4/27/ with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Complaint: [redacted] I am rejecting this response because: I will accept the response once the credit bureaus remove the inquiries of my credit file Thanks Sincerely, [redacted]

Vivint Solar has spoken with the customer and informed them that the system was installed as per the customer welcome packet, that was provided to them prior to installationAdditionally the customer signed the installation work order upon completion of the installationVivint Solar has informed the customer what options are available under the terms of the Power Purchase Agreement

Vivint Solar has reached out to the customer regarding their complaint on 12/We emailed the customer to schedule a date and time to go over their system concernsVivint Solar has also mailed out the customer his check on 12/Vivint Solar will continue to reach out to the customer and work with them to come to a resolution within the terms of the contract

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? and find that this resolution is satisfactory to me, with some modifications.Vivint Solar did dispatch technicians on 11/7/to complete the reinstall of the solar panels; however, it began to rain, and the job was not completeVivint has confirmed 11/11/to complete the reinstallAdditionally, Vivint's representative has agreed that our request to have the removal/reinstall charge of $refunded to be a fair request in light of the inconveniences and delays we have experiencedThis is in additional to compensation for the time the system has not been generating.We request the case remain open until reinstall is complete and total compensation is agreed upon.? Sincerely, [redacted]

A member of our Resolutions Team has spoken with the customer, and provided an in depth explanation of how the system was designed and how bills are calculatedThe customer does have a much better understandingOur Resolutions Team and the customer plan to follow up on the account in a few months, to ensure everything is working out as it was explained

Vivint Solar has coordinated with the customer to move up their appointment to an earlier date mutually agreed upon through phone call confirmationVivint Solar is not in default of the Power Purchase Agreement signed by the customer on 8/24/and will not be removing the system, but will continue to do all necessary to ensure any system issues are addressed in a timely manner

At Vivint Solar it is our practice to provide the best-in-class experience to our customersAs a result of that, we have been in continual contact since Mr [redacted] has posted his concernWe have on that same day called Mr [redacted] with an appointment in hand so that he would be able to accomplish his home repairsAdditionally, we followed up on his concern that our techs may not show up at the designated time window, and insured that they would be there at the specified timeAs a company, we want to ensure that we are providing excellent customer serviceIn Mr [redacted] ’s response to our follow up with the techs he had indicated that our techs were great, courteous and diligent as local Vivint has been all along We have been upfront with Mr [redacted] throughout this process and have followed up with all his concernsAs part of Mr [redacted] ’s posted concern, he requested that we refund him a portion of the required fee for the time and effort that he has worked on attaining an appointmentAs a part of pursing customer excellence, we have offered him $as part of going above and beyond in customer serviceNow, Mr [redacted] has replied that our offer was not sufficientAlthough it is not requisite that a refund be issued, Vivint solar will reach out to our billing department to inquire if an additional $can be refunded to Mr [redacted] Vivint Solar will continue to work with Mr [redacted]

Complaint: [redacted] I am rejecting this response because: This is the same response I have heard from them since June.I continue to hear the same thing, with no action taken Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:after speaking with vivint management about a possible reinstall, the company just took it upon themselves to ? just show up at my house this Monday assuming they were going to reinstall my panelsMy year old son was the only one home when these gentleman started to take their ladders down off the truckMy son quickly called me and informed me what was happeningI spoke to the installer on my sons cell phone and told them that they did not have permission to reinstall the panelsSo vivint leftBut when I got home that night , there was not one but two calls from vivint telling me they were showing up Wednesday for the install I quickly called them and spoke to Kyle and once again told them that they do not have permission to installThe last I spoke to Jeanette she told me that someone would call me from install and would accommodate what worked best for me? At this point I would want nothing more to do with this companyThey are not trust worthy , they do not return calls, charge you for services that you don't even receive and feel that I have been haraaed in many of ways by themThe best way to rectify this situation at this point is to null and void the contract? This is not a company I would recommend to anybody? I have had enough of their lies and excusesI can not see doing business with them in the future [redacted]