Vivint Solar

Vivint Solar has spoken with the customer regarding the complaintVivint Solar is working with the customer towards a satisfactory resolutionThe customer has been provided a direct contact at Vivint Solar that will work with them until a resolution is reached

? Complaint: [redacted] I am rejecting this response because: I am waiting to see what they present.? So far, I have not seen them living up to any part of the agreement they made with me.? Every step of the way there have been mistakes, lies, delays and misleading information.I am not closing this out and am still anticipating ending this contract Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: reinstall is to be done on the 27th, but I am not 100% convinced that vivint will indeed install " my system" that was removed in May After all the run around with this company they are going to have to rebuild trust with meI hope on the 27th I will be a happy, satisfied customer Sincerely, [redacted]

Vivint Solar has identified a resolution with our customer, they have accepted the offer and we are working to complete all necessary actions at this time

We are currently working on a resolution with the customer

Complaint: [redacted] I am rejecting this response because:THIS IS NOT RESOLVED PLEASE STOP CONTACTING ME UNTIL IT HAS BEEN REMOVED FROM MY CREDIT REPORTTHE EMPLOYEE OF YOUR COMPANY FRAUDED ME!! HE CREATED A FRAUD EMAIL FOR ME, PULLED MY INFO OFF THE INTERNET AND RAN MY CREDIT WITHOUT MY KNOWLEDGE OR CONSENT!! YOUR COMPANY IS DISHONEST AND DISGUSTING!! THIS WILL NOT BE RESOLVED Sincerely, [redacted] ***

? The customer provided executed transfer documents 7/12/in connection with his purchase of the propertyVivint Solar denies there was any wrongdoing or improper practices in connection with the transfer.? However, we are continuing to work with the customer in an effort to address his concerns and hope to reach an amicable resolution

We have refunded the customer for the billing mistake, and have sent additional compensation.? The Supervisor from the Solar Workout Team is in contact with the customer, and is continuing to work with the customer to finalize a satisfactory resolution, that is within the terms of the Power Purchase Agreement.?

Vivint Solar has reached out to the customer regarding their complaint on 12/We emailed the customer to schedule a date and time to go over their system concernsVivint Solar has also mailed out the customer his check on 12/Vivint Solar will continue to reach out to the customer and work with them to come to a resolution within the terms of the contract

October 27, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: ? Consumer Complaint Case #: [redacted] Complainant: [redacted] ? ? To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond.? Ms [redacted] has contacted Vivint Inc(“Vivint”) in regards to her complaint with Vivint SolarVivint would suggest Ms [redacted] contact Vivint Solar at [email protected] with her concerns.? If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department ?" LegalSincerely,? Nathan *W***Chief Compliance Officer

Vivint Solar has spoken with the customer and informed them that the system was installed as per the customer welcome packet, that was provided to them prior to installationAdditionally the customer signed the installation work order upon completion of the installationVivint Solar has informed the customer what options are available under the terms of the Power Purchase Agreement

Vivint Solar has attempted to contact the customer via telephone and via email on 4/27/ with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Complaint: [redacted] I am rejecting this response because: I will accept the response once the credit bureaus remove the inquiries of my credit file Thanks Sincerely, [redacted]

Vivint Solar has coordinated with the customer to move up their appointment to an earlier date mutually agreed upon through phone call confirmationVivint Solar is not in default of the Power Purchase Agreement signed by the customer on 8/24/and will not be removing the system, but will continue to do all necessary to ensure any system issues are addressed in a timely manner

Vivint Solar has investigated the reported roof leak and determined that the damage was not caused by the installation of the Solar systemVivint Solar has communicated this information with the customer?

A member of our Resolutions Team has spoken with the customer, and provided an in depth explanation of how the system was designed and how bills are calculatedThe customer does have a much better understandingOur Resolutions Team and the customer plan to follow up on the account in a few months, to ensure everything is working out as it was explained

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? and find that this resolution is satisfactory to me, with some modifications.Vivint Solar did dispatch technicians on 11/7/to complete the reinstall of the solar panels; however, it began to rain, and the job was not completeVivint has confirmed 11/11/to complete the reinstallAdditionally, Vivint's representative has agreed that our request to have the removal/reinstall charge of $refunded to be a fair request in light of the inconveniences and delays we have experiencedThis is in additional to compensation for the time the system has not been generating.We request the case remain open until reinstall is complete and total compensation is agreed upon.? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:after speaking with vivint management about a possible reinstall, the company just took it upon themselves to ? just show up at my house this Monday assuming they were going to reinstall my panelsMy year old son was the only one home when these gentleman started to take their ladders down off the truckMy son quickly called me and informed me what was happeningI spoke to the installer on my sons cell phone and told them that they did not have permission to reinstall the panelsSo vivint leftBut when I got home that night , there was not one but two calls from vivint telling me they were showing up Wednesday for the install I quickly called them and spoke to Kyle and once again told them that they do not have permission to installThe last I spoke to Jeanette she told me that someone would call me from install and would accommodate what worked best for me? At this point I would want nothing more to do with this companyThey are not trust worthy , they do not return calls, charge you for services that you don't even receive and feel that I have been haraaed in many of ways by themThe best way to rectify this situation at this point is to null and void the contract? This is not a company I would recommend to anybody? I have had enough of their lies and excusesI can not see doing business with them in the future [redacted]

Vivint Solar contacted the customer on 2/23/regarding their complaint; the customer was notified Vivint Solar would investigate the promise that was made to him regarding the gift cardThe customer also confirmed he has been in communication with Vivint Solar regarding the process to receiving Permission To Operate.? Vivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Section 5.E of the customer's Power Purchase Agreement, signed 03/16/and solidified by installation and signing of the Installation Work Order on 08/27/states:"After the fifth (5th) anniversary of the In Service Date, if You provide Us with at least thirty (30) days’ prior written notice, then We will temporarily remove and reinstall the System at Your request to allow for such repair or improvement (a “Customer Requested Temporary Shutdown”)You will be required to (1) pay to Us a fee equal to Four Hundred and Ninety-Nine Dollars ($499) before We remove the System; (2) securely store the System components during the Customer-Requested Temporary Shutdown; and (3) pay the Shutdown Payment if the System is not reinstalled within thirty (30) days of removalA Customer-Requested Temporary Shutdown during the first five (5) years of the Agreement will be done at Our sole discretion and at a cost mutually agreed before We remove the System"The customer signed a Prospective Customer Consent Form 03/16/which asks:Is Your roof in good condition, without defects, sufficient for Us to install and operate a solar system?To which the customer answered "Yes"Vivint Solar called the customer leaving a voicemail and sent a follow up email on 1/12/