Vivint Solar

Vivint Solar has made appropriate efforts in addressing Mr***’s concern about having an appointment so that his home repairs can be accomplishedAs a result of his concern Vivint Solar did accomplish the appointment as requested and has additionally offered Mr*** $as a token of goodwill to ensure that he has been adequately addressedConsequently Mr*** has rejected our offer and has requested additional funds to meet his needsSubsequently Vivint Solar has requested additional funds to meet his increasing request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar is working with the customer to schedule an appointment on a Saturday that works for the customer to have the panels reinstalled

Vivint Solar has assigned a specialist who has reached out to the customer to address their complaintAt the moment, we are scheduling an appointment to visit the property to evaluate the status of the panel, after which, we will be able to move forward with any necessary repairsVivint Solar will
stay in constant contact with the customer in order to come to a resolution within the terms and conditions of the agreement

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to meThey have made some clear promises of better communication and I am willing to go ahead with our contract with them and long as they keep me updated and finish the implementation of our solar system within an appropriate time frame Thank you for your help in getting their cooperation
Sincerely,
*** ***

Vivint Solar has identified a resolution with our customer, they have accepted the offer and we are working to complete all necessary actions at this time.

We are still working with the customer and our billing department regarding the billing concerns We hope to have this resolved soon, as the customer has been very responsive in our communications

Vivint Solar contacted the customer via phone and email on 4/in regard to their complaintPer the signed Power Purchase Agreement dated (6/18/2016) "Section Price and Payment (iv) Limits on Obligation to DeliverWe are not a utility or public service company and do not assume any
obligations of a utility or public service company to supply Your energy requirementsWe are not subject to rate review or other utility or public service company regulation by governmental authoritiesDuring the Term, You understand that You may require more electricity than the System may generateIf You need any such additional energy, then You shall be solely responsible to obtain such energy from the Utility at Your costOTHER THAN AS EXPLICITLY SET FORTH ON EXHIBIT B, WE DO NOT WARRANT OR GUARANTEE (i) THE AMOUNT OF ENERGY PRODUCED BY THE SYSTEM FOR ANY PERIOD, (ii) ANY COST SAVINGS, OR (iii) THE EXISTENCE OF OR PRICING ASSOCIATED WITH ANY NET METERING PROGRAM, OR UTILITY OR GOVERNMENT INCENTIVE PROGRAMUTILITY RATES AND UTILITY RATE STRUCTURES ARE SUBJECT TO CHANGETHESE CHANGES CANNOT BE ACCURATELY PREDICTEDPROJECTED SAVINGS FROM YOUR SYSTEM ARE THEREFORE SUBJECT TO CHANGE." Vivint Solar has offered to do a benefit analysis for the customer, and requested the necessary copies of their utility bills in order to complete the analysis.

Complaint: ***
I am rejecting this response because:Vivint has not
been in contact with me since I submitted my complaint almost weeks agoI have contacted them twice since then and have gotten the run around both timesOne rep stated that she would send someone to my house to make sure the system was working properly and see if I needed additional panelsNo one has come I will not be satisfied until they provide satisfactory service, and come up with a reasonable and timely solution to my problem. Sincerely,
*** ***

Vivint Solar and the customer have come to a resolution regarding this matter

Vivint Solar has been working with the customer toward a resolutionWe have offered a resolution within the terms and conditions of the agreement that would resolve any further delays with regard to obtaining permission to operate

Vivint Solar has coordinated with the customer to move up their appointment to an earlier date mutually agreed upon through phone call confirmationVivint Solar is not in default of the Power Purchase Agreement signed by the customer on 8/24/and will not be removing the system, but will
continue to do all necessary to ensure any system issues are addressed in a timely manner

Vivint Solar sent a technician out on 7/to troubleshoot and ensure the system is operating normallyVivint Solar technicians were able to determine that the circuit breaker was not in the ON positionWe will continue to reach the customer in the event that a system issue pertainsOur
Cumulative Billing process will take effect on the customer's account, and will adjust the billing so that the customer only paid for what they producedVivint Solar has a meter on the system which will be able to measure the amount of kWh(Kilowatt) producedA meter is also used by the Utility company and they are able to determine the amount of power in kWh that is being used and sent back to the grid.Vivint Solar has also made attempts to contact the customer after the complaint was submitted by the customerWe have been unable to reach the customer and advise the customer to call in to discuss their concerns.

Vivint Solar has been repaired and is up and runningVivint Solar will continue to work with the customer until a resolution is found with regards to the PG&E bill

Vivint Solar reached out to the customer to discuss their complaint, we are currently in communication with the customerWe are working towards a swift resolution.

Vivint Solar attempted to reach the customer via telephone on 05/10/The customer was unavailable, so a follow up email was sentWe have offered a resolution to the customer with regards to paymentsWe will continue to try and contact the customer to discuss the complaint, and come to a
resolution

Vivint Solar is currently in communication with the customer regarding the referral bonusesVivint Solar will continue to communicate with the customer to come to an agreed upon resolution

Complaint: ***
I am rejecting this response because:
No one from this company has given me a sensible answer to why I am paying more with solar than before I got itI have mailed about electric bills for inspectionWhy this is necessary I don't know? But if they don't make a favorable decision I will take them to court because I'm very angry about paying more than beforeTheir selling point was lower electric bills!
Sincerely,
*** ***

Complaint: *** I am rejecting this response because I don’t agree that Vivint’s offer is fair given the circumstances and issues that have occurred for the past several weeksI countered twice to Vivint and they haven’t been able to accept my proposalI’m waiting for Scott D*** to confirm with the billing department that a total of $be refunded to me versus their offer of $(He emailed me on 2/15.) Note that the total amount I paid for a service to be initially performed was $Please respond back to Vivint if required until we can satisfactorily close this issue otherwise I consider this issue still open and pursue what I feel is fair and reasonableI hope this will be closed soon Sincerely, *** ***

Complaint:
I am
rejecting this response because:
Good afternoon,Vivint Solar indicated that they will credit my account for $166.62, but they have not done soThis should have occurred in May of this year.After a phone call with Vivint Solar today, they indicated that they have no record of giving us a credit for the above mentioned amount. They are telling us that me owe them currently $400.00.The representatives that were spoken to today are:JocelynBailey (supervisor)While speaking with Jocelyn, she provided poor consumer service and kept putting me on hold and questioning me as to why I wanted to speak with a supervisor.Once the supervisor came to the phone, I explained the situation to her regarding the credit to my account for $166.62. She proceeded to tell me that there is no record of them issuing us a credit from Vivint. She then placed me on hold while she reviewed the accountAfter returning to the phone, She (Bailey) told me that we owe Vivint $400.00.At this point, I am extremely upset as to why I am being treated in this manner. This company (Vivint) is the worst organization that I ever received customer service from.Your assistance in this matter will be greatly appreciated
Sincerely,
*** ***