Vizio

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1.) The original purchase receipt is attached The specific unit which is not working now is a refurbished replacement unit provided by Vizio to replace the unit on the receipt, which failed earlier
2.) A video showing the unit failing to turn on is viewable at this link:
***
The name and phone number used when contacting Vizio was *** *** *** The email address used to contact vizio was ***
Regards,*** ***

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
VIZIO is unable to
meet Mr***’s quest of a free replacement Blu-ray player. VIZIO customer service representatives have made multiple attempts to contact Mr*** all of which have gone unanswered. VIZIO needs to speak with Mr*** in order to understand the issue he is experiencing and to obtain necessary information from Mr*** that would enable VIZIO to determine how best to address his concerns, including obtaining proof of purchase of Mr***’s Blu-ray player and the date of said purchase.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

I purchased a Vizio 60" television model number E601i-Athat is defective and Vizio is not offering any technical support The issue with the television is that it has lost its picture/video while it still powers on, there is still sound, and the back light seems to be working I tried to contact Vizio technical support but other than doing a power cycle no other assistance was offered other than purchasing another television from them
The larger issue and reason for this complaint is that this seems to be a common issue with this television and Vizio is doing nothing to address it A simple on-line search will pull up hundreds of customer complaints with the same issue Included with my on line investigation into the issue was an article that states Vizio is aware of this issue and has issued a recallThat information can be found here: https://hdguru.com/vizio-issues-a-recall-on-large-screen-led-lcd-hdtvs/
In conclusion my television is defective as well as many other cu

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I bought a E701i-Ait years old while watching screen goes blackcall vizio the first vizio reptells me there is a recall on this tv but because I didn't bye extwarranty there was nothing they could do.but they would give me a $dollar discount on a new vizioSo I asked to speak to his boss and talking to this guy he tells me there is no recall on vizio inch tvs as expected I got no wherehe told me to just throw it away it couldn't be repaired That I should have bought a warranty.WELL ID JUST LIKE TO SAY NEVER BYE A VIZO PRODUCT PEOPLE their customer service is rude to star with they no they have a problem with inch and 70inch but want do any thing about it.so if we all stop buying their products.id say that might get their att

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number***As
always, VIZIO takes any complaint reported to the Revdex.com very
seriously
In the interest of providing customer satisfaction VIZIO has
contacted the complainant in an effort to resolve this issueA representative
from VIZIO spoke with the complainant over the phone, and is working with the
complainant to resolve this issue
At VIZIO, the quality of our products is very important to
us. We rely on and appreciate product
feedback from our customers and encourage anyone who has questions about or
problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just called Vizio and talked to *** and she told me that the parts were apparently ordered and she would have to get back to meI think that this is very poor service and how can they consider the case closed when they don't even know what's going on
Regards,
*** ***

This is in response to my previous Complaint ID ***, a manager from Vizio called me after I filed the last complaintHe agreed to send me another TV and if this TV didn't work out, he would refund me the moneyThe replacement TV (Serial # BFLFTRPUBQ3405511) that arrived yesterday has dead pixels.To my dismay, I spotted about dead pixelsFor the love of God I don't know why this keeps happening to meI can take pictures, videos or whatever you would like to show you the dead pixelsAt this point can you please just refund the moneyI paid $and $in tax for a total of $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The original claim was within the warranty periodCompany said calls were made in attempt to reach me in which I did not receive any callsThere were no attempts at resolving the issueWent through troubleshooting various times with phone representatives but never given any solutionWould have been happy just having device repaired.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that the VIZIO’s warranty covers new products
sold through authorized distribution and retail channels. Upon review of the product at issue in this complaint VIZIO has determined that this product was purchased at a Walmart and later returned to Walmart. VIZIO requires a copy of the customers receipt or proof of purchase to show that the product was purchased through an authorized reseller as a new unit and not a refurbished unit. Refurbished VIZIO products sold through retail channels are not covered under VIZIO’s warranty. These products are sold “as is” by the retailer. A copy
of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIf the customer was unaware that they purchased the product “as is” then VIZIO recommends that the customer reach out to that retailer directly
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to
the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television in question
suffered a non-manufacturing defectCopies of pictures VIZIO received from the
customer are attached for your review.
Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer
[a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other
offer]. This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This was offered to the customer during the course of their first complaint, however they have declined to respond to any of our contact attempts sinceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
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Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the warranty on this product expired prior to MrGuthrie contacting VIZIO regarding this matter
Separately, due to the continued rise in unauthorized copying of films and television shows in the market, changes are continuously being implemented by film and television studios to update the copyright protections included on Blu-ray discsThese copyright protection changes can result in certain Blu-ray players being unable to support the protected content found on newer Blu-ray discs As VIZIO no longer sells Blu-ray players, all previously released VIZIO Blu-ray players no longer receive software updates that would enable them to support the new copyright protection changes.
If *** *** has other questions we encourage him to contact our Customer Support team at https://vizio.custhelp.com/.
Sincerely,
VIZIO, Inc

I purchased a dollar telivision directly from Vizio.com on 08/01/it came with a year warrantyApprox months into ownership of my television sometime in June of I started having multiple technical issues with the TV that would randomly occur, such as freezing and discoloration and then would start working correctly againThis happened multiple times, then I contacted Vizio in late June with still over a month left in warranty, I made my claim and started the process when they told me over the phone I had to take photos of the specific issues, I told them I would do that though the problems aren't always apparent and I was unsure when I would be able to get the pictures byI outlined my concerns that I would not have proof photos of the issues before the warranty ended in early AugustI was guaranteed by Vizio customer support that since I made a case number and reported the issue before the months that they would honor the warranty no questions asked when I re

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that
VIZIO has determined that the VIZIO
television in question in this complaint has been out of warranty
by approximately months. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warrantyIn the interest of providing
customer satisfaction VIZIO has offered the customer [a full courtesy repair
service to assist the customer with the repair of their VIZIO product]This
is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to usWe rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

I purchased a inch Smart TV from Walmart in KYThis unit had been used as a display unitThe picture went out on the unit the other day and after contacting Vizio customer service they told me the unit was no longer under warrantyMy warranty period began the day I purchased the TV, not WalmartI completed the product registration with in days of the purchase, did everything I was suppose to do , yet the best Vizio would do was offer to sell me another (of their great products) at a discountI am also disappointed that after searching for information about this same issue, Vizio had even gone so far as to acknowledge the problem and had replaced tvs (with refurbished ones)I am the exception not the rule in this case because even though the tv is 1/years old I have not owned it more than the years the warranty coversMy recommendation is DO NOT SPEND YOUR MONEY ON VIZIO!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A ninety day extension on the warranty was not a concession, it was a given seeing as I've had been without a television for three monthsAdditionally, Vizio missed the FIFTH delivery date that was scheduled for 9-19-I contacted them, (as I did not recieve any type of phone call the day prior as promised), was told they could not locate the driver, but that I was definetley scheduled for delivery, and they would call me right back with the estimated timeNeedless to say I never recieved a call back or my televisionI have been given a hour window during a work day or holiday weekend on separate occasions, and they have failed to show or even contact me during or after every missed deliveryI have gone directly through Vizio after three missed deliveries by their represetatives, and their involvement has done nothing to correct the problem, it has in fact furthered it as now two additional deliveries have been missedI have lost a great deal of time and money trying to collect the product I purchased from Vizio, and am out that IN ADDITION to the money I feel I've lost by purchasing a product I apparently cannot obtain from this companyI have never experienced a lack of customer service to the extent that has been displayed by Vizio, and I believe their refusal to either deliver a product or return the funds they recieved for that product rises to the level of criminal misconductVizio apparently considers this matter resolved, however, I most certainly do not agree with their assessment, and I feel at this point I have no choice but to contact an attorney to see that it is.
Regards,
*** ***