Volkswagen Group of America, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
As I mentioned in my complaint, we have not used the car since soon after the disclosure of Volkswagen's deception, and we do not have copies of the vehicle registrations from that time. The DMV cannot provide copies of old registrations. How shall we proceed in this instance? Please try to at least read this message before replying, that canned response was so disappointing.
Regards,
[redacted]

Please allow this to serve as receipt and response to your Revdex.com complaint dated 12/8/2017, regarding the above mentioned vehicle. [redacted] of America would like to apologize for any inconveniences you have experienced regarding the turn in of your 2014 [redacted].After reviewing this...

case, it appears [redacted] Financial Services reached out to you on 12/18/2017. [redacted] Financial Services is a separate entity than [redacted] of America. Since [redacted] Financial Services is the correct department to address the concern regarding the property tax invoice, [redacted] of America recommends that you continue working with them.I apologize that your case reached this point, but it looks like [redacted] Financial Services will be able to provide further clarification on the invoice that you received.Sincerely,[redacted] of America, Inc.Ryan H.Customer Resolution & Retention

This will acknowledge receipt and response to your Revdex.com correspondence dated 8/7/2017, regarding your 2011 Volkswagen **. We sincerely apologize for any service- related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with...

consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes. Taking this information into consideration, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases. We know this is not the response you were hoping for, but we appreciate the opportunity to respond.Sincerely,Ryan H. Customer Resolution & Retention

May 2, 2017[redacted] Wauseon, OH [redacted]RE: 2013 Volkswagen [redacted] Case: [redacted] / [redacted] VIN: [redacted]Dear [redacted] on behalf of [redacted]:Thank you for contacting Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc. Please allow this to serve as receipt and response to your Revdex.com correspondence dated 4/27/2017. Once again, we apologize for the inconvenience and frustration that you and your mother have experienced with the TDI Settlement Program process.I checked with the correct department and requested an update on this case. I can confirm that the front and back sides of the Certificate of Title have been received on 5/1/2017. These documents have been uploaded into the portal for review. The TDI Settlement Program process will now be able to proceed.For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com. This website includes video tutorials and How-To Info for assistance. To speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.Volkswagen values you as a customer. The trust of our customers and the public is and will continue to be our most important asset. We at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan H.

We received the rejection of our response related to the Revdex.com complaint you filed on 7/2/16. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.We have thoroughly reviewed the service history of your vehicle. Unfortunately,Volkswagen of America, Inc. ("Volkswagen"), an organizational unit of Volkswagen Groupof America, Inc., has determined that the history does not merit a settlement offer.Volkswagen will continue to work within the terms of any applicable warranties toaddress any verifiable concerns. If you are experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.

This will acknowledge receipt and response to your Revdex.com correspondence dated 12/18/2017 regarding your Volkswagen [redacted]. We sincerely apologize for any end of lease related difficulties you may have experienced with your vehicle.Volkswagen of America is unable to respond on behalf of Volkswagen...

Credit, Inc. Volkswagen of America is a separate entity than Volkswagen Credit, Inc. Therefore, Volkswagen Credit, Inc. is the best department to respond to your issues regarding the bill that you received.I have went ahead and forwarded this Revdex.com correspondence to Volkswagen Credit, Inc. I received verification that the complaint was received and is being reviewed by the Recovery Department within Volkswagen Credit, Inc. For any updates regarding your correspondence, I would recommend contacting Volkswagen Credit, Inc. They can be reached at ###-###-#### from 8 am to 10 pm (Eastern Time), Monday – Friday.I understand this was not the reply you were hoping for, but Volkswagen of America appreciates the opportunity to reply.Sincerely,Ryan H. Customer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  until I made this complaint you could not find my paperwork. Now you have found it. Amazing how this happened. 
Regards,
[redacted]

Dear [redacted],This is in response to the Revdex.com complaint that you filed on 7/26/16.  We appreciate you giving us an opportunity to respond.  I contacted Volkswagen Credit, Inc. on your behalf and listed below is the information that was provided regarding your...

account for the 2012 Volkswagen [redacted].The dealership contacted Volkswagen Credit, Inc. (VCI) on 7/18/2016 saying they sent a payoff check in May but it was never cashed. VCI  provided the dealership a new payoff quote.  The dealership said she would place a stop payment on the check.  On 7/25/16, the payoff was received and the account was closed.  The title was then released to the dealership.  The account was placed into a protective status to prevent any negative reporting being reported to the credit bureaus.  VCI has assured me that nothing negative has been reported to the credit bureaus.I hope you find this information helpful.  If you have additional questions, please feel free to contact Volkswagen Credit, Inc. at ###-###-####. Monday through Friday from 9am to 8pm EST.Sincerely, Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

June 29, 2016Dear [redacted]:We received the complaint you filed with the Revdex.com regarding your 2014 **.  After reviewing the file, it was determined your vehicle is operating to manufacturer specifications.  Audi will work within the terms of your warranty to address...

any future concerns. Sincerely, Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com

This will acknowledge receipt and response to your Revdex.com correspondence dated 12/01/2017, regarding your 2009 Volkswagen [redacted]. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with...

consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes.I noticed that you were in contact with Volkswagen’s Customer Care department – reference case # [redacted]. I can only relay the same information to you. Currently, there is no timeframe for the pending recall. Volkswagen of America encourages our customers to make an appointment with an authorized Volkswagen dealership in order to diagnose any concerns. If a repair is made, our customers will be able to submit any repair orders to be reviewed for reimbursement if they are related to any future recalls.I know this is not the response you were hoping for, but we appreciate the opportunity to reply.Sincerely,Ryan H. Customer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
 Your efforts are too little too late. This is the second time I have now filed a complaint with the Revdex.com. I have emailed VWoA directly and you failed to respond.  You have already sent me a letter stating there is a zero balance, but your negligence has cost me a home loan and a credit card. It has been over120 days since I traded my former car in and it was to be paid off. That is roughly a third of a year. At this point, I feel it is VW's duty to remove this from my account within 15 days. I am being more than generous. I will continue to  explore all legal and social matters available to remedy this. 
Regards,
[redacted]

This will acknowledge receipt and response to your Revdex.com correspondence dated 8/15/2017, regarding your 2011 Volkswagen [redacted]. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an...

individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes. Taking this information into consideration, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has offered you 50% goodwill coverage for the cost of the parts and labor for the current necessary repairs. This assistance was determined by the Fixed Operations Manager for the region and the Regional Case Manager. Please reference Volkswagen Customer Care case # [redacted].I am glad both the Fixed Operations Manager and the Regional Case Manager were able to provide goodwill assistance for your recent concerns.Sincerely,Ryan H. Customer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Sep 11, 2017 at 2:53 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, Sep 11, 2017 at 1:58 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>They keep insisting on excessive wear n tear that they waived meanwhile there was no excessive wear n tear on this vehicle, I have photos to prove it.  I asked for the copy of the report n was told by Brian that I couldn't get it.  Don't know why this is if it was for my vehicle. Regards,
[redacted]

I understand the vehicle is outside of the warranty. The problem is Volkswagen put a clutch in my car that is not acceptable for the [redacted]'s performace. They put a normal [redacted] standard clutch that is meant to handle the power of a non turbo vehicle in my car. The clutch is not meant to handle the power the [redacted] puts out. That why the clutch is burned up. This is grounds for a recall on Volkswagen. Like I mentioned before, this is about the part being a faulty part, not about warranty issue.To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]. 
I am rejecting this response because:
Regards,
[redacted]

June 13, 2016 Dear [redacted]:This will acknowledge receipt and response to the Revdex.com complaint dated June 8, 2016 regarding your vehicle. We sincerely apologize for any service-related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the...

service history of your vehicle. Volkswagen of America, Inc. ("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer as a result of the recent news regarding the [redacted] Airbag Recall.The trust of our customers and the public is our most important asset. Please know that we are working closely with the manufacturer to Secure the necessary parts, tools and defining the procedure(s) to rectify this issue. As these items become available, you will be notified to bring your vehicle in for service to complete the recall. Additional information regarding this matter can be found at http://www.safercar.gov.We will continue to work within the terms of any applicable manufacturer's warranties to address any verifiable concerns with your vehicle. If you should experience any additional concerns with your vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment. Should there be additional information regarding your vehicle's service history that you would like us to consider, please contact Customer Resolution & Retention at ###-###-#### (ext. [redacted]) or [redacted]@vwgoa.com.Sincerely,Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com

October 28, 2016Dear [redacted]:This will acknowledge receipt and response to the Revdex.com complaint dated 10/26/2016 regarding your 2012 Volkswagen [redacted]. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation...

is evaluated on an individual basis with consideration givento many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes. Taking this information into consideration, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable remaining warranties to address any verifiable concerns.Although we could not provide a favorable response, we appreciate you giving us the opportunity.Sincerely,Laura S. Customer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the responsibility of Volkswagen is to insure that I have a safe car to drive.  I remind them and the Revdex.com that the recall of the defective air bags state the "severe injury or death" could occur should the air bags deploy in even a minor accident.  I have not asked for instant replacement.  Rather I have asked for a loaner car to drive while waiting for replacement or suspension of the lease payments as long as the car is not useable.  Volkswagen has refused either request leaving me with the untenable option of driving a potentially deadly car or having a car parked, not drive able and continuing to pay for that undriveable car.I reject and further contest this action and will continue to warn others of Volkswagen and their callousness and disdain for their customers and their safety.  Assuredly I will never buy or lease another Volkswagen again as long as I live.  This may be posted to the public do as to warn them as well!An extremely dissatisfied former customer.[redacted]

Dear [redacted],We have received the complaint filed with the Revdex.com regarding
your vehicle. Your request for the repurchase of your vehicle as a result of
the news regarding emissions on affected TDI vehicles is
being reviewed by our Customer Resolution and Retention Team for further
analysis. We...

regret that you have concerns that have led you to engage the Revdex.com,
but assure you that your request will receive our thorough and detailed
attention. Volkswagen of America values you as a customer. The trust of
our customers and the public is and continues to be our most important asset.
We at the Volkswagen Group will do our best to justify the trust that so many
people have placed in us.Please note that on September 18, 2015 the United States
Environmental Protection Agency (EPA) issued a press release stating "Car
owners should know that although these vehicles have emissions exceeding
standards, these violations do not present a safety hazard and the cars remain
legal to drive and resell. "Volkswagen of America Inc. will follow up with you directly once our evaluation is complete.  In the event that the evaluation is delayed
for any reason, please know that we will contact you to keep you informed.Best Regards,Customer Resolution and Retention

March 24, 2016Dear [redacted] and [redacted]...

[redacted]:We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.We have thoroughly reviewed the service history of your vehicle. Unfortunately, [redacted] of America, Inc. ("[redacted]"), an organizational unit of Volkswagen Group of America, Inc., has determined that we will be unable offer financial assistance with replacement tires for your vehicle, as they are warranted by the tire manufacturer. Our factory representative has been involved and has determined the tires needed to be replaced due to normal wear and tear.[redacted] will continue to work within the terms of any applicable warranties to address any verifiable manufacturer shortcomings. If you still experience concerns with your vehicle, please contact an authorized [redacted] dealership to schedule a service appointment.Sincerely,Laura S.
Customer Resolution and Retention
Arbitration  Specialist
Volkswagen Group of America, Inc.
Ph. ###-###-####
Fax ###-###-####
mailto: [redacted]@vwgoa.comConfidentiality Notice: This
message (including any attachments) is intended exclusively for the individual
or entity to which it is addressed.  If you are not the named addressee,
you are not authorized to read, print, retain, copy or disseminate this message
or any part of it.  If you have received this message in error, please
notify the sender immediately by e-mail and delete all copies of the message.

Dear [redacted]:   This is in response to the Revdex.com complaint relating to your 2013 Volkswagen [redacted] TDI. If you have questions or concerns related to the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that...

is responsible for handling the TDI court settlement process. Unfortunately, we do not have access to your claim.   For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com as it has the most up-to-date information.   Sincerely,  Laura S. Customer Resolution & Retention Specialist