Volkswagen Group of America, Inc

Dear *** ***
*
We have received the complaint filed with the Revdex.com regarding
your vehicleYour request for the repurchase of your vehicle as a result of
the news regarding emissions on affected TDI vehicles is
being reviewed by our Customer Resolution and Retention Team for
further
analysisWe regret that you have concerns that have led you to engage the Revdex.com,
but assure you that your request will receive our thorough and detailed
attention
Volkswagen of America values you as a customerThe trust of
our customers and the public is and continues to be our most important asset
We at the Volkswagen Group will do our best to justify the trust that so many
people have placed in us
Please note that on September 18, the United States
Environmental Protection Agency (EPA) issued a press release stating "Car
owners should know that although these vehicles have emissions exceeding
standards, these violations do not present a safety hazard and the cars remain
legal to drive and resell"
Volkswagen of America Incwill follow up with the Revdex.com once
our evaluation is complete. In the event that the evaluation is delayed
for any reason, please know that we will contact you to keep you informed
Best Regards,
Customer Resolution and Retention
Kimberly
L***Customer
Resolution and RetentionArbitration Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Wow! Where do I start? So, *** is not telling the truth in his response or he was not looking in the correct manualI have attached a copy of the "Enhanced *** hands-free package" manual that I received with my carPerhaps *** needs to review this versionThe *** was a unique model compared to the previous yearThe body style is the same as the previous year but the electronics inside the vehicle are from the *** modelThis includes the white MFD instead of the red MFD of the previous modelThis is the same MFD that was in the *** and CC that same year which did have the phone menu enabledMy model also includes the 9W*** moduleThis version of the *** module includes voice command operation (see page 12-in the manual) which my car does have.
In the manual, on page 4, it describes how to access the phone menu from the steering wheel buttonBeginning on page 8, it describes how to make a call using the menusThe only modification required is changing a code to enable the menuThis has been documented many times on the VW forums like *** and ***The function is also available as a default in other markets that use the same equipment.
Regards,
*** ***

Ryan,
You totally missed the point
Your customer service already reviewed the case and agreed to send me a replacement card with $paymentThey just sent a wrong card, Audi other than a general visa cardI am requesting VW to send me a right card
Based on what you had done (cannot find information and deny request neglecting your previous customer service acknowledgement), I don't think you quality to handle this caseYou are just wasting everybody's timePlease pass it to your manager and a higher level

Dear *** ***:We received your correspondence dated 5/9/16. We have thoroughly researched your request. At this time, Volkswagen is unable to make any exceptions for the TDI Goodwill Package registration that ended April 30, 2016. Regards,
Laura S
Customer Resolution
and Retention
Arbitration Specialist
Volkswagen Group of America, Inc
Ph###-###-####
Fax ###-###-####
mailto: ***@vwgoa.com
Confidentiality Notice: This
message (including any attachments) is intended exclusively for the individual
or entity to which it is addressed. If you are not the named addressee,
you are not authorized to read, print, retain, copy or disseminate this message
or any part of it If you have received this message in error, please
notify the sender immediately by e-mail and delete all copies of the message

Dear *** ***: This is in response to the Revdex.com complaint we received on 2/8/relating to the TDI Class action Settlement program. For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com , as it has the most up-to-date
information. To speak to someone concerning the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI process and they have access to the information relating to the TDI Settlement programSincerely,Laura SCustomer Resolution & Retention Arbitration Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I sent many copies to Volkswagen including hard copies by mail of similar complaints from other 2010-*** owners proving this should have been a recall issue. Since VW chooses to not address this issue after seeing evidence that these issues occurred in numerous ***s, I have no recourse but to contact all the social media to warn others not to buy VW vehicles as they do not stand behind their cars with quality. Thank you Revdex.com for trying to help me
Regards,
*** ***

***:
After reviewing this case, we have found that there is not a manufacturer's defect in dispute at this time. The customer purchased a vehicle without an option he later found out about and we are unable to retrofit the vehicle. It was available on a different trim
level than what the customer selected that needed to be selected when the vehicle was purchased
Thanks!
Laura S
Customer Resolution and Retention
Arbitration Specialist
Volkswagen Group of America, Inc
Ph###-###-####
Fax ###-###-####
mailto: ***
Confidentiality Notice: This
message (including any attachments) is intended exclusively for the individual
or entity to which it is addressed. If you are not the named addressee,
you are not authorized to read, print, retain, copy or disseminate this message
or any part of it If you have received this message in error, please
notify the sender immediately by e-mail and delete all copies of the message

Dear *** ***:This will acknowledge receipt and response to your Revdex.com correspondence dated 2/28/18, regarding your AWe sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with
consideration given to many factorsThe Oil Consumption Extended Warranty only provided coverage for years or 80,miles from the original in-service date of the vehicle per the court’s decisionOnce the vehicle moves past this point, by either time or mileage, the full responsibility of required repairs transfers to the owner of the vehicle.Please understand that your case has been thoroughly reviewed by Audi of America as a whole; and we support the dealership’s goodwill offer to cover 25% of the cost of repairsFurther assistance from the manufacturer is not availableWe understand that this is not the response you were looking for, however we appreciate the opportunity to reply.Sincerely,Audi of America, Inc.Ryan H.Customer Resolution & Retention

Dear *** ***,
We have received the complaint filed with the Revdex.com regarding
your vehicleYour request for the compensation as a result of
the news regarding emissions on affected TDI vehicles is
being reviewed by our Customer Resolution and Retention Team for
further
analysisWe regret that you have concerns that have led you to engage the Revdex.com,
but assure you that your request will receive our thorough and detailed
attention
Audi of America values you as a customerThe trust of
our customers and the public is and continues to be our most important asset
We at the Audi Group will do our best to justify the trust that so many
people have placed in us
Please note that on September 18, the United States
Environmental Protection Agency (EPA) issued a press release stating "Car
owners should know that although these vehicles have emissions exceeding
standards, these violations do not present a safety hazard and the cars remain
legal to drive and resell"
Volkswagen of America Incwill follow up with the Revdex.com once
our evaluation is complete. In the event that the evaluation is delayed
for any reason, please know that we will contact you to keep you informed
Best Regards,
Customer Resolution and Retention

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as stated for the window repair. However, they have asked for additional information/documents that I am providingfor consideration of additional damages to the auto body.Do I work through the Revdex.com or with the company representative requesting the documents? The photos/documents are attached. The estimate from *** Auto Body was from the repair Service used by the local VW Dealer for auto repairs. I was referred there by the VW dealer.
Regards,
*** ***

From: S***, LauraDate: Tue, Mar 8, at 10:AMSubject: *** - *** - Attn: *** ***To: "[email protected]" Hi ***, I attempted to reply through the website and was unable to respond. I have been in communication with Volkswagen Credit and they provided me with a copy of the letter they mailed to *** and *** *** on February 26, 2016, which is attached. If they have future questions or concerns they will need to contact Volkswagen Credit at the phone number listed on the letter. Thanks! Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: ***@***.com

From: *** ***Date: Tue, Oct 6, at 11:AMSubject: RE: *** - ***To: *** *** ***
Hello *** Below is our response to the customer. Dear Mr***, We have received the complaint
filed with the Revdex.com regarding your vehicleYour request for the repurchase of your vehicle as a result of the news regarding emissions on affected TDI vehiclesis being reviewed by our Customer Resolution and Retention Team for further analysisWe regret that you have concerns that have led you to engage the Revdex.com, but assure you that your request will receive our thorough and detailed attention. Volkswagen of America values you as a customerThe trust of our customers and the public is and continues to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us. Please note that on September 18, the United States Environmental Protection Agency (EPA) issued a press release stating "Car owners should know that although these vehicles have emissions exceeding standards, these violations do not present a safety hazard and the cars remain legal to drive and resell" Volkswagen of America Incwill follow up with the Revdex.com once our evaluation is complete. In the event that the evaluation is delayed for any reason, please know that we will contact you to keep you informed. Best Regards, Customer Resolution and Retention *** ***
*** *** *** ***
*** ***

July 23, Dear *** ***:Audi of America, Inc(Audi) is in receipt of *** ***'s claim filed with the Revdex.com regarding his Audi ** and his concerns with the *** Traffic serviceAudi appreciates the opportunity to used vehiclePlease note that since *** ***
purchased his vehicle as used, it does not qualify him receive a 4-year subscription to *** Traffic service at no cost to himPlease note this www.audi.com service was available for customers who purchased new select model Audi vehicles equipped with *** Navigation Plus or *** Navigation Plus with *** Touch.After reviewing his concerns, Audi has determined it will not be able to meet *** ***'s expectations of providing the *** Traffic services for the remaining period.If *** *** has any further concerns with his vehicle, he may contact Audi Customer Support at *** ***.Sincerely,Leslie CCustomer Resolution & Retention

Aug26, Dear *** ***:Audi of America, Inc, has received a copy of complaint #***, We apologize for the concerns the customer has experiencedUpon reviewing the matter, it appears the dealership has advised our Customer Experience Center customer's vehicle has been repairedThe customer was also extended a goodwill trade assistance offerShould the customer wish to discuss this matter further, he should contact the Audi Customer directly at ###-###-####Sincerely,Doug G
Customer Resolution & Retention

Dear *** ***:This will acknowledge receipt and response to your Revdex.com correspondence dated 3/1/18, regarding your Audi **We sincerely apologize for any sales-related difficulties you may have experienced with your vehicle.I noticed that you have a current case with Audi of America’s Customer
Care department; reference case # ***The case states that you were at the dealership on 3/5/We hope that the dealership was able to go over the features and controls of your vehicleIf you have any further questions or concerns with the features on the vehicle, the Audi Customer Care department is more than happy to assist.We hope that you enjoy your driving experience with your Audi **Audi of America appreciates the opportunity to respond.Sincerely,Audi of America, Inc.Ryan H.Customer Resolution & Retention

Dear *** ***This is in response to the Revdex.com complaint relating to the TDI Class action Settlement program. For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com, as it has the most up-to-date information. To speak to
someone concerning the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI process and they have access to the information relating to the TDI Settlement program. Sincerely,Laura S.Customer Resolution & Retention

July 21, 2015Dear Revdex.com:This will acknowledge receipt and response to your correspondence dated July 16, regarding the customer's Volkswagen ***We sincerely apologize for any service-related difficulties they may have experienced with their vehicleEach customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc("Volkswagen"), an organizational Unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen fakes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concernsIf the customer is still experiencing concerns with the vehicle, please have them contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Adrian GCustomer Resolution and Retention

Thank you for the opportunity to address *** ***'s recent correspondence to the Revdex.com.A representative from Volkswagen Credit spoke to *** *** on 1111/We explained that her account did in fact remain open and active until the payoff is received from her insurance companyThis account activity includes accrual of monthly payments*** *** was appreciative for the additional information and indicated on the phone call that the matter was resolved to her Satisfaction,If *** *** has any additional questions, we would like to encourage her to contact us at ###-###-####, Monday through Friday, 5:a.mto 5:p.mPacific Time. Sincerely, WW Credit, Inc

This is in response to the complaint that was filed with the Revdex.com regarding the TDI Goodwill package We have thoroughly researched your request and found that you signed up for a "hand raiser", which is a process to help customers stay updated with current topics There was not a TDI Goodwill registration for you; therefore the TDI Goodwill package was not mailed to you The deadline to register for the TDI Goodwill package ended April 30, 2016, and no exceptions are being made to extend the registration date.Although we could not provide a more favorable response, we appreciate you giving us the opportunity to respond Should you require assistance in the future, please contact Volkswagen Customer CARE at ###-###-####

July 21, 2015Dear Revdex.com: This will acknowledge receipt and response to your correspondence dated July 15th, regarding the customer's AWe sincerely apologize for any service-related difficulties *** *** may have experienced with her vehicle.Each customer situation is evaluated on an
individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Audi of America, Inc("Audi"), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Audi takes a broad and liberal view when helping owners to be satisfied with their Audi driving experience but we are not able to assist in all cases.Audi will continue to work within the terms of any applicable warranties to address any verifiable concernsIf you are still experiencing concerns with the vehicle, please contact an authorized Audi dealership to schedule a service appointment.Sincerely,Adrian GCustomer Resolution & Retention
Adrian G***