Volkswagen Group of America, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Well I did contact the dealership and the service manager is surprised at this situation They have records matching the autocheck and carfax reports that I obtained, showing that this vehicle was serviced on a regular basis I am currently having the vehicle diagnosed to find out the cause So far we know that of the pieces found in the oil pan are part of the oil jet sprays Two service techs from VW dealerships cannot figure out the 3rd piece that was found This is the part that is currently in question I searched the web and asked those VW techs all of which cannot provide any examples of such an issue to the 2.5L engine I am challenging this because this is just not for this vehicle, especially the 2.5L engine I have had VWs both were and years old with 160K and 130K miles that gave me no problems If it is found that this issue is due to faulty manufacturing, I will expect VW to reimburse me for the costs of diagnosis and corrections done on this vehicle
Regards,
*** ***

Dear *** ***,
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We have received the complaint filed with the Revdex.com regarding
your vehicleYour request for the repurchase of your vehicle as a result of
the news regarding emissions on affected *** vehicles is
being reviewed by our Customer Resolution and Retention Team for further
analysisWe regret that you have concerns that have led you to engage the Revdex.com,
but assure you that your request will receive our thorough and detailed
attention
Volkswagen of America values you as a customerThe trust of
our customers and the public is and continues to be our most important asset
We at the Volkswagen Group will do our best to justify the trust that so many
people have placed in us
Volkswagen of America Incwill follow up with you directly once
our evaluation is complete. In the event that the evaluation is delayed
for any reason, please know that we will contact you to keep you informed
Best Regards,
Customer Resolution and Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Part of the response is absolutely correct but FCRA FCA says they need to provide a complete history on the account up to the last day. I await that statement to comply with the law
Regards,
*** ***

Complaint: ***
I am rejecting this response because: No resolution by VW of America has been offered I believe VW of America is reviewing the official repair documents that they requested in order to determine their resolution response
Regards,
Daryl C*** *** ***
*** *** ***

June 11, Dear Revdex.com:
In response to your correspondence dated June 5th, we are in contact with the customer in order to try and come to an amicable resolutionAt this point Volkswagen group of America has not reached a decision with the customer but have reached out to him in
order to do soWe strive to make every customers experience the best and hope that we can do so in this instance as well.Sincerely,
Adrian GCustomer Resolution and Retention Senior Specialist

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Complaint: ***
I am rejecting this response because: because they still have not offered a resolution that would not mean I had to take a over dollars hit to chnage my carThe fact is this is advertisment and VW show chnage my car at no charge because they are not addressing the issue
Regards,
*** ***

*** ***:We apologize you are disappointed with our response. The vehicle came equipped with a year or 36,miles, whichever occurs first, New Vehicle Limited Warranty. Your vehicle is months and 28,outside of this warranty. As such, we will not be able to offer any assistance. Although we could not provide a favorable response, we appreciate you giving us the opportunity to respond.Regards, Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: ***@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed. If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

Mr***,We apologize if you are unhappy with our previous response. Unfortunately, Volkswagen is unable to meet your request to repurchase your vehicle, as there are no manufacturer shortcomings
Sincerely,
Laura S
Customer Resolution and Retention
Arbitration Specialist
Volkswagen Group of America, Inc
Ph###-###-####
Fax ###-###-####
mailto: ***
Confidentiality Notice: This
message (including any attachments) is intended exclusively for the individual
or entity to which it is addressed. If you are not the named addressee,
you are not authorized to read, print, retain, copy or disseminate this message
or any part of it If you have received this message in error, please
notify the sender immediately by e-mail and delete all copies of the message

June 8, 2017*** *** *** *** *** *** *** ** ***RE: Volkswagen Jetta Case: *** * *** *** ***Dear *** ***:This is in response to the Revdex.com complaint submitted on 5/30/relating to the TDI Class Action Settlement ProgramTo
speak to someone concerning the TDI Settlement Program or to request an update on your TDI Settlement case (reference case # ***), we must refer you to the Customer Support Team at *** ***, as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.As of 5/26/2017, the case notes state that the lien holder check was being voided and re-issued to the correct lender addressWe apologize we could not be of more assistance; however we do appreciate the opportunity to respond.Best Regards,Ryan H

Good afternoon,*** *** has been in communication with Audi's customer care team and that is the avenue that she needs to pursue or talk to the dealer directly to resolve any concerns that she has with the sales department

Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: ***@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to
which it is addressed. If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message. This will acknowledge receipt and response to the Revdex.com complaint dated September 20, regarding your vehicleWe sincerely apologize for any service-related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicleVolkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer as a result of the *** Airbag Recall.Please contact Volkswagen Credit, Incto discuss the wear and usage fees you are being chargedThey may be reached at ###-###-####, from 8am to 8pm Eastern Time.Sincerely,Laura SCustomer Resolution & Retention

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** *** ***
*** ***
I am rejecting this response because:The resolution to this problem has not met my satisfaction as detailed in the original complaint Until such time that the resolution is consistent with my request, I will continue to reject the business response
Regards,
*** ***

Aug26, Dear *** ***:Audi of America, Inc, has received a copy of complaint #***, We apologize for the concerns the customer has experiencedUpon reviewing the matter, it appears the dealership has advised our Customer Experience Center customer's
vehicle has been repairedThe customer was also extended a goodwill trade assistance offer.Should the customer wish to discuss this matter further, he should contact the Audi Customer directly at ###-###-####Sincerely,Doug G
Customer Resolution & Retention

August 1, 2016Dear *** ***:This will acknowledge receipt and response to the Revdex.com Complaint dated, as July 27, regarding your vehicleWe sincerely apologize for any service-related difficulties you may have experienced with the vehicle.We have thoroughly reviewed
the service history of your vehicleVolkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer as a result of the recent news regarding the *** Airbag Recall.The trust of our customers and the public is our most important assetWhile the repair history of your vehicle does not meet state or federal requirements for a repurchase or replacement, please know that we are working closely with the manufacturer to secure the necessary parts, tools and defining the procedure(s) to rectify this issueAs these items become available, you will be notified to bring your vehicle in for service to complete the recallAdditional information may be found at www.safercar.gov.We will continue to work within the terms of any applicable manufacturer's warranties to address any verifiable concerns with your vehicleIf you should experience any additional concerns with your vehicle, please contact an authorized Volkswagen dealership to schedule a service appointmentShould there be additional information regarding your vehicle's service history that you would like us to consider, please contact Customer Resolution & Retention at ###-###-#### (ext***) or ***@vw.goa.com.Sincerely,Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: ***@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed. If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,April 7, 2017*** *** *** *** *** *** ** Fogelsville, PA ***RE: Volkswagen *** Case: ***/*** VIN: ***Dear *** ***:This is in response to the Revdex.com correspondence submitted on 4/3/relating to the TDI Class Action Settlement ProgramOn behalf of Volkswagen Group of America, I would like to once again apologize for your dissatisfaction with the TDI Settlement ProgramI have personally followed up on this case and have contacted the right individuals within the TDI Settlement Program.I have been informed that the new lienholder check was sent to the correct addressThe extract log shows that the re-issued check was cashed on 4/5/The account should now reflect this.Once again, we do apologize for the delay that you have experienced and any inconvenience it may have causedVolkswagen values you as a customerThe trust of our customers and the public is and will continue to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.To speak to someone concerning the TDI Settlement Program, or to get updates on your claim, please contact the Customer Support Team at 844-98-CLAIM (844-982-5246)This is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.Best Regards,Ryan H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:They said they reviewed my complaint then sent me the attached letterWhy then is the attached letter a duplicate of the one that already sent me, including the date? My complaint is dated 2/9/The letter is dated 12/3/I do not feel like they actually reviewed this complaintMoreover, there are persisting issues with the sound system that I have tried to have fixed since they sent me this letter back in December that have not been fixed.
I love Audi, but my particular vehicle is a lemonThe definition of a lemon is a vehicle that does not match or perform up to the listed specificationsThis vehicle fails that in two regardsEmissions and luxury quality re: the sound system being unlistenable.
Regards,
*** ***

December 26, Dear *** ***:
After reviewing with the dealer, *** ***, and the repair orders they provided if & appears that the dealer did everything possible to diagnose *** *** vehicle but were never able to duplicate any issues with the vehicleThe
dealer fest drove the vehicle extensively to try to replicate the issues and fried pulling codes that would be generated had there been any issues but were unable to obtain eitherWe apologize for the inconvenience that *** *** has gone through but at this point we would be unable to meet her request as all our information shows that the vehicle was working as similar models and there were no issues present with the vehicle.Sincerely,
Adrian G
Customer Resolution and Retention Arbitration Specialist

Hello,RE: *** **Case: *** / ***Owner: *** *** * ***VIN: *** ***Dear *** ***:Ryan HArbitration SpecialistCustomer Resolution & Retention###-###-#### ###-###-#### ***@wwgoa.comApril 6, 2017Please let this serve as *** of America's response to your Revdex.com
correspondence date 4/3/I apologize for the inconvenience you have experienced in regards to receiving a receipt for your TDI closing transaction.I have contacted the right department and as of the date of this letter, I have been informed that an e-mail was sent to you with the Liter Settlement Claims Program Transaction Receipt.Once again, we apologize for the delay in receiving this receiptI have attached a hard Copy of this receipt as well; which can be found on the next page.Sincerely,Ryan H.Customer Resolution & RetentionNameTitleDepartmentPhoneFaxE-MailDate*** of America, Inc Customer Experience Center *** *** *** Auburn Hills, MI *** Te L +* *** *** *** Fax +*** *** ***Com From: VWGoATDI Settlement SupportSent: Thursday, April 06, 20174:PM To: "***' Subject: Volkswagen/*** 2.0-Liter Settlement Claims Program Transaction ReceiptSubject: Volkswagen/*** 2.0-Liter Settlement Claims Program Transaction ReceiptVolkswagen/*** 2.0-liter Settlement Claims Program Transaction ReceiptTransaction Date: 01/06/Transaction Type: Buyback*** *** *** *** **Concord, MA, USA ***Vehicle: AHatchback 4D TDI Premium PlusVIN: ***SELECTED OPTION - BUYBACKUnder the buyback option, Volkswagen of America, Increpurchased your vehicle for a total of $20,as broken down below:S 14,Vehicle Return AmountS 5,Additional Restitution PaymentS Total Amount Before Loan PayOffS Total Outstanding Loan Amount onS Amount VW Will Pay Your LenderS 20,Amount VW Paid YouMILEAGEThe vehicle mileage at the time of vehicle return was: milesPAYMENT METHODYou selected to receive your buyback payment via:XElectronic Fund TransferCheck

June 22, 2017*** *** *** *** ** *** ** *** ** ***RE: Volkswagen Jetta Case: *** *** ***Dear *** ***:Thank you for contacting Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., regarding your TDI
Settlement case #***We received your Revdex.com correspondence on 6/16/We apologize for any inconvenience you have experienced.Volkswagen of America is working diligently with all appropriate parties to approve a sufficient modification for the effected TDI vehiclesAs soon as a modification to your vehicle is approved, you will be notified.For any future updates or questions, we must refer you to the Customer Support Team at *** ***, as this is the team that was created to handle the TDI Class Action Settlement process and they have the access to the information relating to the program.We apologize that we could not be of more assistance; however we do appreciate the opportunity to respond.Best Regards,Ryan H