Volkswagen Group of America, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Volkswagon Group of America continues to reject warranty claim based on my vehicle not having a Misfueling Guard installed on the vehicle even though I never received a service notification to have a Misfueling Guard installed. I am not a laywer, but your the assumptions that I recieved this service notice is just as good as my assumption you did not mail it to meIf this is not the reason for denial of my claim? Please provide specific reasons for the denial of my claim and not this broad and liberal view that VW is taking on how it administers this warranty.
Including the repairs already done on the vehicle and the HPFS that needs to be done, repair cost for this vehicle will exceed approx$13,000 which is over half the purchase price of the vehicle and the vehicle is just over years old. I had many options available when choosing a high mileage vehicle when I decided to give a VW Jetta TDI a try save money, this has not been the case. I urge you to reconsider your position
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:VW is failing to acknowledge the fact that one of their own certified technicians told me that this should not happen to a car under 100,miles This is a default in the vehicle and should be covered by VW The technician got in so much trouble over telling me this because now I, the customer, is aware that I should not be responsible for paying for this repair Because the technician got in trouble, he proceeded to text me messages that were harassing in nature, asking me to not pursue this VW is responsible for this repair and needs to pay for it
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I purchased this car primarily for the online experience, ESPECIALLY THE *** APPMy husband and I were shown the *** app before we chose the car and we LOVED it! But for our car for some reason doesn't work!
These days, many people including us select cars for the infotainment systemI would never have selected this car if I had known that the *** app would not workNo way!
Audi is offering NOTHINGThat is not good enoughThey need to fix the problem or replace the car or terminate the lease.
Audi has had almost nine months to fix the problem without success, so presumably we can forget that optionIf arbitration or mediation doesn't work, my husband who is an attorney will file a lawsuit in the Los Angeles Superior CourtPlease note that I also filed the complaint with Revdex.com ***I'm not sure if I have two complaints pendingRegards,
*** ***

*** ***:We apologize you were disappointed with our response; however this is Volkswagen's position. We will continue to work within the terms of any remaining warranty you may have on your vehicle.Sincerely,Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: ***@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed. If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

May 1, 2017*** *** *** *** *** *** Lawrenceville, GA ***RE: Volkswagen *** Case: *** / *** VIN: ***Dear *** ***:Thank you for contacting Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America,
Inc., regarding your vehicleYour Revdex.com correspondence dated 4/26/has been escalated to the Customer Resolution & Retention Team for further analysisWe regret that you have concerns that have led you to engage with our team, but we assure you that your request will receive our thorough and detailed attention.I reached out to the TDI Settlement Program department to check for the status of your claimAs of 4/28/2017, we have received the Power of Attorney placeholder documentThe case can now proceed accordinglyOn behalf of Volkswagen of America, I apologize that it had to get to this point before the case was able to advance.Volkswagen values you as a customerThe trust of our customers and the public is and will continue to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan H

***, ***
11:AM (minutes ago)
tome
***,
April 23, 2014Dear ***:
This letter is in response to the additional comments submitted by the consumer regarding the above referenced complaintWe appreciate the opportunity to respond*** ***
The material supplied by the consumer is intended to cover all *** models, and is not specific to the customer's individual vehicleAdditionally, the index of the material clearly states that not all features/functionality described in the manual are available on all models or in all markets.Our position remains unchangedVolkswagen of America, Inc("Volkswagen") does not recommend modification to our vehicle's original factory specificationsAs such, we are unable to meet the consumer's request that this time.Sincerely,Volkswagen Group of America, Inc
Hamlin Road Auburn Hills, MI
Phone: ###-###-####Fax: ###-###-####
E-Mail: ***.***
See Attachments

January 14, Dear Revdex.com:
The repairs called into question on *** ***'s Volkswagen *** happened 7 months apart and over 13,miles apart, The first repair happened on May 19th 2014, when the vehicle had 201,miles on it, where the dealer found a blown head
gasket. The dealer replaced the coolant flange, oil baffle, oil pan seal, exhaust gasket, and tensionerThe dealer also advised him to change the water pump and timing belt but the customer stated he had recently replaced thoseThe Customer then went back in on December 18th, 2014, with 214,miles, for overheating again but this time it was caused by the thermostat and a sensorThe two repairs are not related and therefore Volkswagen would not be able to meet the customer's request to repair the vehicle at no cost to him.Sincerely,Adrian G
Customer Resolution and Retention Senior Specialist

November 2, Hinrich *W***, CEO Volkswagen Group of America *** *** *** **Herndon, VA *** *** *** Dear MrW***, Again I am writing to you, this time to share my frustration with the Volkswagen product purchased and the response received when my situation was reportedBack in August 2017, I wrote you (see attached) outlining my situation; being more specific, while going to work at approximately 7:am in “stop and go” traffic my car shut off placing it in a no start condition, had to towed it to my mechanic and I was told I had to replace the fuel pump and the fuel pump moduleA representative from your office contacted me from the number ###-###-#### during the third week of September, informing that my request could not be honored because the warranty on my car expiredApproximately three weeks later I receive a recall notice (see attached) from Volkswagen informing there is a faulty fuel pump control module in my carI am of the opinion that Volkswagen was aware of the existence of the defect and that I was place in a situation where there was an increase likelihood of the risk of a crash causing in*ury and/or damage to propertyThis is by far a bad representation of the Volkswagen product and I feel hurt I was placed in this situation; this is bad customer service! This is a clear case of trickery and or dishonest act for financial gainAs a senior citizen, I am very deliberate about where and when I spend my moneyI intensely researched this product to great extent before purchasing it but to my surprise I was taken advantage off and I am outraged because I was deceived by your company’s practicesAt this *uncture, I am asking a full refund of the monies I spend to replace all parts associated with the fuel pump issuesThank you, *** ***

Mr***: I have been in contact with Volkswagen Credit and they have informed me they have mailed you a payment history letter today. We apologize for any oversight in getting this to you. Sincerely, Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: *** Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed. If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

This will acknowledge receipt and response to your correspondence dated 5/5/We sincerely apologize for the disappointment you may have experienced regarding the airbag campaignWe have thoroughly
reviewed the service history of your vehicleUnfortunately, Volkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns

I write on behalf of Volkswagen Group of America, Inc("Volkswagen') in response to your letter dated October 3, *** ***'s complaint indicates that she had previously selected the Approved Emissions Modification ("AEM") for her vehicle to avoid paying sales tax on a new vehicle, but switched to the buyback remedy after she was informed that the modification wouldn't be approved until May 1, The Environmental Protection Agency and California Air Resources Board approved the AEM for *** ***'s vehicle on July 27, Shortly following that approval, Volkswagen sent mail and email notice to consumers with affected vehicles indicating that an AEM is available, and updated the emissions settlement website, www.vwcourtsettlement.com, to indicate that an AEM had been approved for *** ***'s vehicleVolkswagen regrets if *** *** received any information from the claims hotline that was not consistent with the notices she should have received or the statements on Volkswagen's settlement websiteIn any event, if *** *** would like to switch back to the AEM remedy, she may schedule an appointment for an AEM directly with her preferred dealership.Currently, *** ***'s claim remedy is still set for a Buyback*** *** was extended an offer for a Buyback over three months ago, on July 11, 2017, but has not yet accepted the offer and proceeded with her BuybackShe can do so by uploading a signed and notarized copy of the offer letter to the Online Claims Portal for reviewVolkswagen will review the signed and notarized offer letter to determine whether it is complete and, if it is complete, *** *** will be able to schedule a Buyback appointment at her preferred dealership.Regarding *** ***'s issue with her offer letter amount, the amount is subject to adjustment based on final mileage at turn-inThe settlements, however, provide consumers with a mileage allotment of approximately miles per month to enable consumers to continue driving their vehicles up to the time of their Buyback appointment without impacting their settlement amounts, provided that consumers do not exceed the allotted mileageNotwithstanding these provisions, *** *** has filed an appeal with the Claims Review Committee ("CRC") to seek additional compensation beyond the amounts set forth in the settlements due to her contention that she has had to drive the vehicle longer than desired before having it bought back by VolkswagenThe CRC, which is composed of one representative from Volkswagen, one representative from Settlement Class Counsel and a Court-appointed "Neutral” who will be called upon to resolve disagreements between the Claims Committee's other members, has been designated by the Court as the final decisionmaker with respect to consumer appeals regarding their settlement eligibility and any additional dispensation sought by consumers outside the terms of the settlementThe CRC will review *** ***'s appeal and issue a final determination.If you require any additional information concerning this matter, please do not hesitate to contact me.Sincerely,Katharine R***OCT

Ok, so my complaints with the vehicle are:The dealership damaged the vehicle while putting on the final added option (Window Tinting) AThe damages are scratches and paint blemishes as well as interior scratches of the review mirror and some kind of substance left on the headrest of the passenger seat. BI discussed this with the dealership and stated that because it is a NEW vehicle and I am paying NEW car price I wanted it replaced because I did not want a repaired damaged car Neither the dealership nor *** USA appear to really care that they are responsible for the damages to my car and as such they pretty much defaulted on their contractUpon realizing what was happening I looked further into my contract and what had taken place and found that the dealership had used improper/illegal dealer activities during the sale that would be further reasoning of a defaulted contractLong story shortThey damaged my car during tint work and treated me like crap with poor customer service and didn't want to take responsibility and even fix it at firstThat led me to dig into things and realize that they had been doing all sorts of messed up things like forcing a warranty extension on me telling me that the bank required it and things like thatI am willing to pay for a new undamaged car no problem but if you would like me to show you what the damages to the protective layers of a vehicles pain job can do I will but if you search for clearcoat damage then you should be able to quickly find what I am trying to avoid and why I want my car replaced instead of just them doing a quick buff job and pretending it's good.If you need pictures or video or more info let me know and I will be happy to provide them***

Audi of America, Inc.Laura SName Specialist Title Customer Resolution & Retention Department ###-###-####, ext*** PhoneRevdex.com Case: 119326O(248) 754-FaxRE: Audi ** *** *-MailCase: ***WIN: *** January 17, DateDear *** ** *** and ***
***: Audi of America, Inc.Customer Experience Center - *** *** ** This will acknowledge receipt and response to the Revdex.com complaint filed on Auburn Hills, MI ***1/12/regarding your **We sincerely apologize for any service-related difficulties you Tel+ * *** *** Fax +*** *** may have experienced with your vehiclewww.audi.comEach customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Audi of America, Inc("Audi"), an organizational unit of Volkswagen Group of America, Inc., has determined that the goodwill offer of 40% is a fair offerThis has been reviewed by the highest level and the decision will remain unchanged.Please keep in mind, your Audi ** has no remaining factory warranty; therefore the obligation of repairs being covered by the manufacturer ended before you purchased the vehicleAdditionally this vehicle was purchased as a used vehicle in "As Is" condition.Should you decide to accept the offer that was previously extended by our Audi Customer Experience Center, please contact them at ###-###-#### and reference case number***-***-***Sincerely,Laura S.Customer Resolution & Retention

***:We will contact this customer to come to an amicable resolution.Thanks!
Laura S
Customer Resolution and Retention
Arbitration Specialist
Volkswagen Group of America, Inc
Ph###-###-####
Fax ###-###-####
mailto: ***@***.com
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RE: Volkswagen Passat Case: ***/*** VIN: ***Dear *** ***:Please allow this to serve as response to the Revdex.com correspondence we received dated 4/11/Once again, we apologize for any inconvenience you have experiencedVolkswagen Group of America has reviewed all of the documentation that you have provided.This case has been reviewed multiple times, and the decision remains that we will be unable to assist your requestPlease read through the Cardholder Agreement for the Volkswagen TDI Goodwill Package programI have attached this Cardholder Agreement for referenceThe Cardholder Agreement states that "your card will expire twelve (12) months after issuance, as noted by the Good Thru date identified on the front of your cardThe funds on your card will not be available after expiration so you should use the funds prior to the Good Thru date on the front of your card." The card that you provided in the previous correspondence has a Good Thru date of 11/16.Also, the Cardholder Agreement states that a $fee will be applied when the card is replaced for any reasonHowever, there is nothing that states that the expiration date on the card will change.Volkswagen values you as a customerThe trust of our customers and the public is and will continue to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in usWe apologize that this is not the answer you are looking for, but we appreciate the opportunity to reply.Best Regards,Ryan H

Dear [redacted]:This is in response to the Revdex.com complaint that was filed on 8/5/16 regarding your 2013 [redacted]. We sincerely apologize for any service-related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicle....

Volkswagen of America, Inc. ("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., supports the decision to cover the parts for the repair as a goodwill gesture; however it appears you declined the offer. Unfortunately we will not be able to provide additional assistance with the labor.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns.Should you have further concerns, please contact Volkswagen Customer CARE at [redacted].Sincerely,Laura S.Customer Resolution & Retention

Dear [redacted]:   This is in response to the Revdex.com complaint relating to the TDI Class Action Settlement Program. For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com as it has the most up-to-date information. To speak with...

someone concerning the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (844-982-5246).    Sincerely,   Laura S. Customer Resolution & Retention Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
As I mentioned in my complaint, we have not used the car since soon after the disclosure of Volkswagen's deception, and we do not have copies of the vehicle registrations from that time. The DMV cannot provide copies of old registrations. How shall we proceed in this instance? Please try to at least read this message before replying, that canned response was so disappointing.
Regards,
[redacted]

Dear [redacted]:   This will acknowledge receipt and response to your Revdex.com complaint dated 1/28/17 regarding your 2016 Volkswagen [redacted]. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.   Each customer situation is...

evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes.  Taking this information into consideration, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.   Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.   Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns.  If you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.   Sincerely,  Laura S. Customer Resolution & Retention