Volkswagen Group of America, Inc

Re: *** ***
Hello ***, I apologize for the delayed response. I had three dealerships I was waiting to received repair orders from so I could thoroughly review this claim. Please share the following response with the customer: Dear ***
***: Volkswagen has reviewed your complaint from the Revdex.com. We apologize you feel you are unable to trayour *** for a reasonable value. Please know that Volkswagen continues to work toward a remedy of the *** emissions issue. We greatly appreciate your patience during this timeframe. Once a remedy is in place, Volkswagen will be in touch with owners of the relevant vehicles. In the interim, please note that on September 18, 2015, the United States Environmental Protection Agency (EPA) stated the emissions issues “do not present a safety hazard and the cars remain legal to drive and resell.” Laura S.Customer Resolution and RetentionArbitration Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: No one has contacted me at all since I place the complain
Regards,
*** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have still yet to receive an explanation as to why the required vehicle prior history form was not properly presented to my wife and I on the date of the vehicle’s purchase This reinforces my reasoning that it was done purposely in order to inflate the vehicle’s attractiveness and price, and was withheld intentionally and fraudulently As a result of this deceptive practice, we paid upwards of twenty percent over the true value of the vehicle, causing a loss of thousands of dollarsI have found Volkswagen’s response to this situation appalling, and am shocked that Volkswagen allows their dealerships to operate so recklessly and not holding them accountable for anything
submitted
*** ***

Dear *** ***,
We have received the complaint filed with the Revdex.com regarding
your vehicleYour request for the repurchase of your vehicle as a result
of
the news regarding emissions on affected TDI vehicles is
being reviewed by our Customer Resolution and Retention Team for further
analysisWe regret that you have concerns that have led you to engage the Revdex.com,
but assure you that your request will receive our thorough and detailed
attention.
Volkswagen of America values you as a customerThe trust of
our customers and the public is and continues to be our most important asset
We at the Volkswagen Group will do our best to justify the trust that so many
people have placed in usPlease note that on September 18, the United States
Environmental Protection Agency (EPA) issued a press release stating "Car
owners should know that although these vehicles have emissions exceeding
standards, these violations do not present a safety hazard and the cars remain
legal to drive and resell"
Volkswagen of America Incwill follow up with you directly once our evaluation is complete. In the event that the evaluation is delayed
for any reason, please know that we will contact you to keep you informedBest Regards,
Customer Resolution and Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The explanation from VW makes no sense.
The manufacturer is VW itself - VW is billing me for unfair and deceptive charges
I need help resolving this as the business is not working with me I turned this
Vehicle in because it wasn't large enough for my family and the dealer couldn't help meNow I'm being billed all these ridiculous charges
Regards,
*** ***

Dear *** ***: This will confirm receipt and response regarding the Revdex.com complaint dated 1/5/17. We have researched your request and unfortunately we are unable to provide assistance in this matter. We are unable to provide you with a refund of any funds
credited to the gift card after the expiration. The TDI Goodwill Package program ended April 30, Although we are unable to provide a favorable response, we do appreciate the opportunity to respond Sincerely, Laura SCustomer Resolution & Retention Specialist

This will acknowledge receipt and response to the Revdex.com complaintdated May 5, regarding your vehicleWe sincerely apologize for anyservice-related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicle, Volkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer as a result of the recent news regarding the *** Airbag Recall.The trust of our customers and the public is our most important assetWhile the repair history of your vehicle does not meet state or federal requirements for a repurchase or replacement, please know that we are working closely with the manufacturer to secure the necessary parts, tools and defining the procedure(s) to rectify this issueAs these items become available, you will be notified to bring your vehicle in for service to complete the recall Additional information may be found at www.safercar.gov.We will continue to work within the terms of any applicable manufacturer’s warranties to address any verifiable concerns with your vehicle If you should experience any additional concerns with your vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment Should there be additional information regarding your vehicle’s service history that you would like us to consider, please contact Customer Resolution & Retention at ###-###-#### (ext***) or ***@vwgoa.com

Dear *** ***
We have received the complaint filed with the Revdex.com regarding your vehicleYour request for the repurchase of your vehicle as a result of the news regarding emissions on affected TDI vehicles is being reviewed by our Customer Resolution and Retention Team for
further analysisWe regret that you have concerns that have led you to engage the Revdex.com, but assure you that your request will receive our thorough and detailed attention. Volkswagen of America values you as a customerThe trust of our customers and the public is and continues to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us. Please note that on September 18, the United States Environmental Protection Agency (EPA) issued a press release stating "Car owners should know that although these vehicles have emissions exceeding standards, these violations do not present a safety hazard and the cars remain legal to drive and resell" Volkswagen of America Incwill follow up with the Revdex.com once our evaluation is complete. In the event that the evaluation is delayed for any reason, please know that we will contact you to keep you informed. Best Regards, Customer Resolution and Retention Kimberly L***Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.*** *** *** *** *** **
*** *** ** ***
*** ***
*** ***
*** *** ***
*** *** *** * *** *** ***

Dear *** ***:We received the complaint you filed with the Revdex.com regarding the Volkswagen *** that you turned in at lease end. As you have not identified a manufacturer shortcoming with the vehicle, we are unable to provide assistance. Since you have a
concern with the fees associated with a previous lease, you are encouraged to speak with the dealership directly for assistance, since they performed the inspection of your vehicle.Sincerely,Laura S
Arbitration
Specialist
Volkswagen
Group of America, Inc
Ph###-###-####
Fax ###-###-####
mailto: ***@***.com
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This will acknowledge receipt and response to your Revdex.com correspondence dated 5/10/regarding your *** **We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to
many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, *** ** *** *** *** an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that *** takes a broad and liberal view when helping owners to be satisfied with their *** driving experience but we are not able to assist in all cases.This case has been reviewed by multiple departments within the organizationWe understand that this is not the response you are looking forHowever, we appreciate the opportunity to respond.Sincerely,*** ** *** ***Ryan H.*** *** * ***

Mrs*** *** *** *** Dr Mckinney, TX 75070-Revdex.com Case: ***
RE: Volkswagen ***
Case: ***
VIN: ***
Dear Mrs***:
We apologize you are disappointed with our responseThe Powertrain Limited warranty for your vehicle was for years or 60,miles, whichever occurred firstThe last reported mileage was over 98,miles; therefore the vehicle is well beyond the Warranty and we are unable to provide any financial assistanceThank you for allowing us the opportunity to respondYou may contact Volkswagen Customer CARE to address any future concernsSincerely,
Laura SCustomer Resolution & Retention Specialist

June 11, 2014This letter is in response to your Revdex.com claim regarding your VolkswagenWe regret the circumstances that prompted your concerns.Please note that we are in the process of carefully evaluating your request,To ensure we have all necessary information, ond to permit us to
further respond and advise you of our decision in a timely manner, we ask that you send Us:* copies of all repair orders pertaining to the vehicle (from authorized Volkswagen facilities, as well as any independent repair facilities).We will review those materials upon receipt and get back to you promptly with our decision,Please email/fox the information to my attention of the address above or fax the information to ###-###-####,Sincerely,

Dear *** ***: This will
acknowledge receipt and response to your correspondence dated 5/12/regarding the airbag campaignWe
sincerely apologize for any difficulties you may have experienced with your
vehicle
We
have thoroughly reviewed the service history of your
vehicleUnfortunately,
Volkswagen of America, Inc(“Volkswagen”), an organizational unit of
Volkswagen Group of America, Inc., has determined that the history does not
merit a settlement offer
Volkswagen will continue to work
within the terms of any applicable warranties to address any verifiable
concerns.
Sincerely,
Laura S
Customer
Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:There has been incidents in newer model vehiclesPlease see the this article, https://consumerist.com/2015/08/18/exploding-airbag-in-volkswagen-under-investig...⇄ , of which incident you are already aware of Your response time is convenient in that you choose to take weeks to respond knowing my lease is coming close to its endBe assured I am requiring back payment for all lease payments beyond the date of filing this complaintIf for some reason I am injured by your airbag in an accident you can also be assured that you will be held accountable in a court of law, and the consequences of waiting till its too late will be grave for youYour generic response to my complaint is both disrespectful and a slap to my faceSpeak to me as a human, not a number in a systemMy request is still the same: back payments for my lease from the time of filing this complaint as well as buying out my lease as of today.
Regards,
*** ***

*** ***We have researched your request regarding the TDI Goodwill package you ordered. It should be arriving late February. It was ordered January 12, and takes approximately weeks for processing, then an additional 7-business days for delivery.If you have not received
your TDI Goodwill package by early March, please contact Volkswagen Customer CARE for assistance at ###-###-####. Thank you for giving us an opportunity to respond to your request. Sincerely,Customer Resolution & Retention

This is in response to the Revdex.com complaint #***.Upon researching this matter, and with the involvement of Volkswagen Credit, Inc., we were able to find out that if you submit a credit application with more than one dealership, each dealership will run a credit check
Unfortunately we are unable to remove any of the inquiries, as they are a direct result of applying at multiple dealerships.We are showing you visited *** Volkswagen 11/4/regarding your concern relating to the navigation systemIf you continue to experience issues, please schedule an appointment to have your navigation system inspected further for any warrantable defects.For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com as it has the most up-to-date informationIf you have questions concerning the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (844-982-5246).Sincerely,Laura SCustomer Resolution & Retention Specialist

Revdex.com Case: *** ###-###-####Fax RE: Volkswagen ***E-Mail Case:***-***-***VIN: *** November 18, 2016DateDear Ms***:This will acknowledge receipt and response to the Revdex.com complaint regarding your Volkswagen ***We sincerely apologize for any
service-related difficulties you may have experienced with your vehicle.We have been in touch with *** Volkswagen regarding the Daytime Running Light (DRL) concern, as we rely on our authorized Volkswagen dealership for technical information pertaining to customer vehiclesThe dealership has stated this is a bulb concern, which is not covered under the manufacturer’s warranty for Certified Pre- Owned vehicles, such as yours.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concernsIf you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Laura SCustomer Resolution & RetentionVolkswagen of America, IncCustomer CARE *** *** **Auburn Hills, MI Phone +*** *** *** Fax +*** *** *** www.vw.com

***:After reviewing this case, we have found that there is not a manufacturer's defect in dispute at this time. The customer purchased a vehicle without an option he later found out about and we are unable to retrofit the vehicle. It was available on a different trim level than
what the customer selected that needed to be selected when the vehicle was purchased Thanks!
Laura S
Customer Resolution and Retention
Arbitration Specialist
Volkswagen Group of America, Inc
Ph###-###-####
Fax ###-###-####
mailto: ***
Confidentiality Notice: This
message (including any attachments) is intended exclusively for the individual
or entity to which it is addressed. If you are not the named addressee,
you are not authorized to read, print, retain, copy or disseminate this message
or any part of it If you have received this message in error, please
notify the sender immediately by e-mail and delete all copies of the message

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I have tried to contact the support team every single day since the car was taken from meThey do not answer their phones and if they do the person on the other line hangs up on me or connects me to a different person where I sit on hold until the line gets terminatedWhen I try to contact them via message the wait time is so long that the website logs me out before I can talk to anyoneI have been as patient as I possibly can be, it has now been months since the claim was opened and has been days since my car was taken from me which I am still expected to make payments on even though I do not have the car anymoreThis is my last effort to reach out to the company before I begin to seek legal assistance, I am trying to be civil like I stated but my patience is worn out and I cannot afford to make payments on a car that I do not own anymore
Regards,
*** ***

*** ***:This is in response to the Revdex.com complaint dated 11/28/pertaining to the TDI Class Action Lawsuit. For any information relating to the TDI Emissions Settlement Program, please visit the website VWCourtSettlement.com as it has the most up-to-date informationIf
you have questions concerning the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (###-###-####).Regards, Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: ***@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed. If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message