Walgreens

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for contacting our company in regards to this complaintOur *** *** department has sent this case to the Balance Rewards Team for handlingThe following information was provided as the resolution details
I
called and left a message at XXX XXX-XXXX for Anna *** to give me a call back at XXX-XXX-XXXX so I would be able to speak to her concerning her points on her accountI have located the account under the phone number XXX-XXX-XXXX, it is listed under Anna*** virtual card # XXXXXXXXXXXXXMs.***'s account has been opened since 02/25/and has had purchasesMs.*** had one purchase (rfn# XXXXXXXXXXXXXXXXXXXX) on 03/20/that had met a promotion offer and had earned 2,points and had redeem on (rfn# XXXXXXXXXXXXXXXXXXXX) on 03/27/Her last purchase was on 08/22/and has a point balance of As a courtesy for Ms*** (Gio) I have opted Ms.*** into the everyday points perk promotion and have provided 40,points for her concerns on her account
If you have any questions please do not hesitate to contact me
Thank you,
*** S
*** *** Specialist
***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. *** *** District Manager, called Ms*** on
December 3, He explained that he spoke with the store manager and the rice and water will be available for the customer at Walgreens store #***Ms*** was also given a $gift card for her trouble and will be given the senior discount when she picks up the rice and water.If you have any questions please do not hesitate to contact me. Thank you, *** **Corporate Consumer Relations*** *** **
*** ** ***
*** ***

Initial Business Response /* (1000, 5, 2014/06/17) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the On line Issue Resolving Department for handlingThe following information was provided as the resolution
details
On today 6/17/around 10:00am I called and spoke with customer and she stated that everything was ok that I had taken care of everythingShe was little upset because Kathy had not contacted her back but issue has been resolved
The customer was refunded the shipping back on 6/6/so I closed my caseCustomer informed me that she has be in contact with Kathy from cooperate the order being damaged I advised that I can resubmit the order but she then stated not to because she had misspelled a word and that she has already corrected it on her end but needed to resubmit it on her endI explained that I can apply credits to her account to resubmit the order for free but it would charge for shipping and I told her that if she calls me back once the order is done that I can refund her back for the shippingCustomer was fine with that and the call endedCustomer called back on 6/13/when I was off and *** took the call saw my notes and transferred the case to herself and refunded the shipping
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

Hello Mr ***,
Thank you so much for choosing Vision Direct
I would like to take this time to apologize to your for the for the fact that your order has not arrived when you expected it toI am reaching out to you today with regards to the Revdex.com complaint we received today with regards to
your order that was placed on 07/08/at 03:40PM EST and completed processing on 07/09/I have reviewed your account and I see you have already been advised that the information regarding the processing and completing of orders is provided for our customers on the Vision Direct websiteOne of the things we have always advised that it takes 1-business days to process the Rx, up to days possibly more to obtain the lenses (based on lenses ordered) and the 1-for shipping (Monday to Friday only)Shipping times are listed in business days (Monday through Friday, excluding all national holidays)These are estimates based on the most common delivery times for our orders
It appears that you were also advised that any order placed before the 2:30pm EST cut off can, if we receive the Rx in good time and the lenses are in stock, be delivered the next business dayUnfortunately, your order was placed on the 8th after cut-offThe Rx was recorded as being recieved at 4:45pm EST and it was processed at 9:57pm ESTThe order when it was placed was not charged as we do not charge until we ship/order completes processingWe only pre-authorise an order when it is placedAs I stated earlier in this email the order completed processing on the 9th and was chargedThe order information was sent to the shipper today and should be picked up at the usual pick up time for delivery tomorrow barring any unusual circumstances which could prevent it from being picked up.
I also noticed on your account that Ben provided a 50% refund of your order which has been returned to your payment method and should be visible on your next invoiceWe have also refunded you the amount of the shipping costAs of this time I can only apologize that you did not see the information we provided on our website for the processing and shipping of our orders and that your order will not show up when you expected it to.
If you have any other questions or concerns please contact us at 1-800-VisionDirect (1-800-847-4663) for further assistanceI hope you have a pleasant day and thank you once again for choosing Vision Direct
Sincerely,
Vision Direct Management Team
1-800-VisionDirect (1-800-847-4663)
www.visiondirect.com

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the store for handlingThe following information was provided as the resolution details
"margin-bottom: 12pt;"> The store manager called the customer and explained that they would give the customer a refund for the product
If you have any questions please do not hesitate to contact me
Thank you,
Ben EConsumer Relations Executive Representative Wilmot Road
Deerfield, IL Fax: ***

I had a prescription for metformin with one refill expiring 7/22/ I requested a refill via the text message service on 7/14/ I received a text message on 7/15/that my prescription was ready for pickup at the Hattiesburg, MS, Walgreen on Weathersby Road I was out of town last week and was unable to pick it up, so I went in today (7/27/2016) I was very rudely informed that the prescription had expired and would need to seek a new prescription from my doctor I explained how I requested a refill before the expiration date and had received the text message that it was ready They said "Show me the message!" I wasn't able to show them at the time, so they laughed and said "we can't help you sir" implying that I was not telling the truth about the text message I went home and found where I had indeed received the ready for pickup notification on 7/15/ I immediately went back to the store where I was told "that system doesn't work half the time, so we can't trust these notifications" I am a veteran of the United States Navy and have been treated better by drill instructors Even the pharmacist was very hateful and unwilling to help I am out of medicine now have to scramble around tomorrow morning to get more You can rest assured that my new prescription WILL NOT be filled at your store I am moving all of my family's prescriptions elsewhere and will be encouraging everyone else to do the same If this is how you treat your customers, I would suggest you go into another line of business

Initial Business Response /* (1000, 5, 2014/03/07) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Major Account Analyst *** *** for handlingThe following information was provided as the resolution
details
Tracking #XXXXXXXXX
** created the additional record for this customer on 2/27/in the amount of $The customer was informed of this via the chat line
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company honored the T&C of advertisement and has created another rebate for the difference amountPer T&C the rebate delivery window is still validSo, I will have to wait until then to determine if the company lives up to the responseOtherwise I am satisfied with the response
I would like to take this opportunity to thank Revdex.com for helping me sort this out
***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe
following information was provided as the resolution details.
On March 11, Jessica ***, Operations Resolution Specialist spoke with Mr*** about his issues and concernsShe provided him her email, direct telephone number and other contact information for any issues/delays in the futureShe is also in the process of providing Mr*** with a *** card and will be monitoring his orders for the next several months to ensure they are being processed and paid properlyMs*** is also researching other issues/concerns of his, but otherwise he is satisfied with plan of action.
If you have any questions please do not hesitate to contact me
Thank you,
Becky C. Consumer Relations Executive Representative
I

Walgreen's Pharmacy located at *** *** *** *** ***, TN The employee's do not do their jobs One tells you that you can pick up your prescription on one day and you go to pick it up on that day and are told by another employee that you can't pick it up until the next dayThis hasn't happened only one time it has happened several times so I will be changing pharmacies and will no longer do business with Walgreen's

Here is a copy of the email sent to the customer:Dear ***,Thank you for choosing Vision DirectWe are contacting you today regarding a complaint made to the Revdex.comI am sorry for any inconvenience this issue has causedTo clarify, unless we have a copy of a valid prescription on
file for the lens brand and parameters ordered, the prescription needs to be verified with the eye care provider’s officeOnce an order has been placed, we will contact your Doctor for verificationThis process is usually completed within 1-business daysThe Biomedics Toric Contact Lenses ordered on 8/12/take 4-business day to receive in stock once the prescription has been verifiedYour order was shipped to you on 8/21/Standard shipping is usually accommodated within 2-business daysAdditionally, please note that when you contact our Customer Care department via email, you will receive a reply from our auto-responder attempting to answer your inquiryIf the response you receive is unsatisfactory, please reply to that email and a Customer Care Agent will respond to your requestRegrettably the emails sent were not replied toPlease accept our apologies for any inconvenience this has causedAs per your request, I have refunded you $You should receive an e-mail confirmation within the next few business days to confirm the $refundAgain ***, I am sorry for the inconvenience that this situation has caused youPlease feel free to contact us should you have any further questionsThank you again for choosing Vision Direct, we appreciate your business!Sincerely,AJSenior Team LeadVision Direct***http://www.visiondirect.comPlease let us know if we can be of further assistance

Initial Business Response /* (1000, 5, 2015/04/09) */
Contact Name and Title: *** ***, Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbcglobal.net
Mr**, we are very sorry you made an unnecessary trip to our store because our website was not up to dateWe will
immediately correct the site so this won't happen in the futureWe would like to compensate you for the wasted trip in paying for your fuel getting to and from our storeOnce again, please accept our sincerest apology for using up your valuable time*** ***, Eden Loan CoManager

Initial Business Response /* (1000, 5, 2014/04/15) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has determined that we did not receive enough information to resolve this issue
Dear Mr***,
We apologize for any
inconvenience this may have caused youWe continue to strive on a daily basis to improve the way we do business and your feedback contributes in us doing soPlease provide a copy of your receipt along with the card number and pin so that we can send this information to our vendor for a resolution
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX
Business Response /* (2000, 14, 2014/05/27) */
From: *** ***
Date: Thu, May 22, at 2:PM
Subject: RE: Walgreens complaint
To: *** ***"
I went to the Walgreen's store today and got a full refund of the items in questionThank you so very much for your help in this matter!

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the healthcare clinic billing department for handlingThe following information was provided as resolution details.Reviewed the below patient account as per patient
insurance card patient co-pay is $15-$However insurance paid for the total amount of $and insurance applied $co-pay as patient responsibility in which patient already paid $at the TOSRest of the amount of $is patient responsibility.If you have any questions please do not hesitate to contact me. Thank You,*** ***Consumer Relations Executive Representative

Walgreens is the preferred provider with our insurance carrier, so my husband and I decided to move our prescriptions over from *** Pharmacy My first prescription has been a fiasco It was ordered online directly by my doctor to treat a sinus infection Being a new customer, I knew to drop my insurance information off for them and at that time they asked when I would like to pick the prescriptionSeeing that they were very busy, I told them I would stop around 6:or so When I showed up at 6:30, I was advised that they didn't have sufficient supply but they could give me of filling part of it I would have to return later as it wasn't filled yetThis was Wednesday March 16th I agreed to return later After getting home, I decided to wait until the next morning to go back for the prescription I went to the drive through, Thursday morning March 17th, and after almost minutes they brought me the prescription The delay was that it had to be filled When I asked if the prescription was complete or only partial, the woman responded, "I don't know" So I asked if she could look, at which she did after behaving exasperated I asked if someone would contact me when they received the rest of the medication and was told yes I paid and left I was to take these times a day, so I had run out yesterday It is now 1:00PM Saturday, the 19th and after not getting a call, I finally called to inquire I was told they still didn't have the 300mg but could replace these with 150mg instead When I voiced my complaint over the poor service thus far, she abruptly cut me off and said goodbye! I cannot believe how unprofessional their entire staff has behaved I feel that our changing to Walgreens was a huge mistake As a customer of *** for almost years no one in the pharmacy department has ever been anything but considerate and professional I will pick up this prescription because I need to treat my infection, but it will be the last time I do business with them

Initial Business Response /* (1000, 5, 2014/10/04) */
Contact Name and Title: *** *** RxS
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@walgreens.com
Our assistant manager *** spoke with *** and apologizedShe also offered her a $gift card which she accepted
and was satisfiedThe pharmacy staff will be trained on proper extraordinary customer care procedures

Initial Business Response /* (1000, 6, 2014/11/07) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Issue *** *** for handlingThe following information was provided as the resolution details
Customer's complaint is they were double charged on order XXXXXXXXXX from 8-31-According to the notes on the order our Payments and Risk team confirmed only one charge and advised the customer check with ***I called and left a message for the customer to call me back so ** could discuss this further
Thanks,
Be Well
***
Issue Resolver
If you have any questions please do not hesitate to contact me
Thank you,
***
Consumer Relations Specialist
***
Fax: XXX-XXX-XXXX

The pharmacy no longer stocks basic medicinesPartials are common, but often they cannot tell you when (or if) the balance will be availableThe pharmacists are apologetic but apparently cannot change the policy that is causing this issue
I am not talking about DEA restricted nor exotic limited demand medicines but basic prescriptions for things like diabetesIf you are looking for a dependable pharmacy in the *** *** area I'd suggest looking at another chainIf you like wasting time and gas on multiple trips for a prescription this is the place
Walgreens Store #: XXXXX
*** *** *** *** RD
*** ** XXXXX

Initial Business Response /* (1000, 10, 2015/07/02) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has determined we did not receive enough information for handlingThe following information was provided as the resolution details
Dear Ms***
We apologize for the inconvenience that you may have experiencedPlease provide the store location in question, so that we will be able to send this up to senior management for investigation and resolution
If you have any questions please do not hesitate to contact me
Thank you,
Kelly H
Consumer Relations Specialist
Lake Cook RdMS# L
Deerfield IL
Fax: ***

I am rejecting this response because:I did not know that Davy *** was the manager of Pye Chevrolet.I was under the impression that going through the Revdex.com you would be dealing with those in charge.Not wanting to rehash the crap that has already been put forth by Pye Chev why didnt Ms *** follow the GM directives following his Pico test.These are plainly listed in the GM service bulletin included in the package I sent.Guess he didn't read that far.I futher reject his Pico findings as his trained tech had already diagnosed it as what it is.Vibration in 4cyl mode and I'm sure this will be backed up by and independant tech when this information is required
Again I was under the impression I would be dealing with someone in authority.If Mr *** is not interested in dealing with this I would ask that the Revdex.com publish my complaint to protect future consumers and Mr *** respond in kind.That way we wont be waisting everyones time and I can move on to the next step.As stated before Pye was aware of these engines prior to my purchase but neglected to inform me that there was a chance of ending up with with a faulty motor.I await Mr.***'s response

Thank you for contacting our company in regards to this complaintUnfortunately our Consumer Relations department did not receive enough information from your email to respond appropriately
" background: white;"> Consumer Relations has made several attempts to reach out the customer to gather more information to assistRegretfully, we have been unable to make contact with the customer via email or telephone In order to assist, we will need images of the front and back of the gift card and a copy of the original purchase receiptThis information can be faxed to [redacted] or emailed to epc.[redacted]@walgreens.comPlease be sure to reference Case #[redacted] on all documentation sent in If you have any questions please do not hesitate to contact me Thank you, [redacted] Wilmot Road Deerfield, IL Fax:[redacted]