Walking World

Complaint: ***
I am rejecting this response because: The statements made by the third party delivery service are inaccurate. Ashley Homestore hired the third party delivery service so they are responsible for making sure the corrective actions were taken to repair the damage. The third party did contact myself and offered to come the next day in the middle of the day and offered no alternative time for repair. When I said that I could not be home at that time, they said that they would call back with other possible dates/times. The third party never called back and Ashley Homestore has not responded to any of the attempts by myself to reach out to them following the phone call from the third party
Regards,
*** ***

Dear Revdex.com, Ms*** received refunds to her Visa cardOne on 8/24/for $and the other for $on 9/8/2016. Thank you for bringing this matter to our attention. Sincerely, *** ***

I apologize for not being able to respond to the caseThe issue was resolved thru there home office with a corporate officialThey allowed us to go pick out new furniture and have the other picked upThank you for your time and attention to this matter

Dear Revdex.com, Please convey our apologies for the inconvenience of the base problem that she is having. We have reached out to the vendor to see what we need to do for youAs soon as I get a responseWe will let you knowWe do apologize Thank you for bringing this matter to our
attention Sincerely,

Dear Revdex.com,Pleas convey our apologies for the experience our customer has had.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from usThese warranty terms are publicly available through the manufacture's website and can be provided on requestIn accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition We have contacted our customer and have restored the damaged pieces of furniture We have also replaced the bed as well as the dresser We have confirmed with our customer the repairs and exchanges were done to his satisfaction.Thank you for bringing this to our attention.Sincerely,*** ***Office of the President

To all whom it concerns,This complaint is addressed to the wrong business. After reading this complaint, I believe you need to address it to the Clackamas store where you bought itI'm located in Medford, Oregon. ***

Dear Revdex.com, I have reached out to Ms*** and offered her either an exchange on the bed she has now or a re-selectionOnce I have her decision we will move forward. Sincerely, *** ***

Dear Revdex.com,We have refunded our customer After her cancellation, there was no money left that was taken from AMEX Therefore, it was refunded to Synchrony We will not refund more money than what was paid for by AMEX.There is nothing further we will do for this customer as the refunds are complete.Thank you, *** ***

Dear Revdex.com,Please convey our apologies for the inconvenience of refund issues.I have attempted to contact Ms*** days in a row on both phone lines that we have for herI have also left messages on both phones with my direct line where she could speak directly with me.She does not have to pay taxes twiceThe taxes are included in the refundI will still submit the refund request for the delivery fees as stated before.Thank you for bringing this matter to our attention.Sincerely,Kris Dickson

Dear Revdex.com,Please convey our apologies for the financing issues our customer has experienced.We are constantly working to develop and maintain the best customer service standards in our industryOur management is charged with a great responsibility and empowerment to help resolve issues
as they arise. It is very important to us that our employees provide clear honest communication and set realistic expectations. We value our customer’s feedback and will thoroughly examine the described events. We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed correctly. These processes are very important to us, and help ensure the satisfaction of our customers. The financing agreement our customer signed was for months, no interest Our customer's month promotional period ended 04/Our customer is now responsible for the interest that accrued since it was not paid off in the month period Thank you for bringing this to our attention.Sincerely,*** ***Office of the President

Complaint: ***
I am rejecting this response because: it does not say what is happening with the replacement for the rug it has been over weeks and what is an accessory?
Regards,
*** ***

Dear Revdex.com,I currently show we have both of our customer items available and scheduled for delivery today.It appears we were able to provide both pieces to our customer for delivery at the same time.Thank you for bringing this to our attention.Sincerely*** ***

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have contacted our customer and presented her with options to assist in resolving this matter Our customer states she will contact us tomorrow with a decision.Thank you for bringing this to our
attention.Sincerely,*** ***Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had. A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepersAshley Furniture Industries, Incwarrants these components to
you, the original retail purchaser, to be free from material manufacturing defectsLifetime means the useful life of the productAshley Furniture Industries, Incwill pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaserAfter one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had. I had the pleasure of speaking with Ms*** todayMyself and my supervisor *** will be working with her to resolve all issues. Thank you for bringing this matter to our
attention. Sincerely, *** ***

Dear Revdex.com,We are just the sales facilitator for the manufacturerIt is up to the manufacturer to authorize an exchangeWe are getting with Simmons to see if this can be approvedOnce we have information for the customer from the manufacturer we will contact her.Thank you,

Dear Revdex.com,Please convey our apologies for the delivery issues our customer has had.It is very important to us that our employees provide clear honest communication and set realistic expectations. Unfortunately we are sometimes faced with unpredictable short falls that impact
merchandise availability and our delivery/pickup systems. We value our customer’s feedback and will thoroughly examine the described events We understand that this must have been a stressful situation and see that the first time the issue came up with the slats, we offered 1/off the delivery ($80.64) We would like to offer the rest of the delivery fee This would be a total refund of $161.29. We would also like to extend our apologies and offer a $gift card to our store as well We will have both of these processed right away.Thank you for bringing this to our attention.Sincerely,*** ***

Dear Revdex.com,Please convey our apologies for the inconveniences our customer has had with refund issues.After looking into our customers account I can see that the customer had a Durablend claim with usThe process with those kind of claims is that the customer is issued a store credit that can
be used to purchase new furniture of equal or greater value of what they originally paidWhen a customer chooses an item that is less value, we leave the balance as an in-store credit for the amount left to use toward another item.Ms*** purchased items that were less than what was originally purchased and had a credit for the difference on her accountCustomer was originally denied for a refund, based on our guidelines for Durablend claimsAfter her additional request, we agreed to refund the difference to her Synchrony account and the refund has been processed No additional refund is due this customer.Thank you for bringing this matter to our attention.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:All credits have not been processed Once all are processed, I will be able to close this complaint
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with mattress comfort Some manufactures have specific comfort guarantees and vary based on which brand mattress is purchasedWe will not return any mattress after it has been delivered, but we will
gladly exchange any mattress sold by us containing a manufacture defect that has NOT been soiled or stained in anywayManufacturing defects are defined specifically by the mattress manufacture and our not subject to our negotiationEach customer purchasing a mattress is provided with this information in writing to be signed before the sale is written Our Craftsman has been to Ms*** home to do a mattress inspection and found that there were no body indentationsWe would be happy to send another Craftsman after days from first inspection to re-inspect, however, the Craftsman did find a small stain on the mattress which voids any warranty Thank you for bringing this matter to our attention Sincerely, *** ***