Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with mattress comfort Some manufactures have specific comfort guarantees and vary based on which brand mattress is purchasedWe will not return any mattress after it has been delivered, but we will
gladly exchange any mattress sold by us containing a manufacture defect that has NOT been soiled or stained in anywayManufacturing defects are defined specifically by the mattress manufacture and our not subject to our negotiationEach customer purchasing a mattress is provided with this information in writing to be signed before the sale is written Our Craftsman has been to Ms*** home to do a mattress inspection and found that there were no body indentationsWe would be happy to send another Craftsman after days from first inspection to re-inspect, however, the Craftsman did find a small stain on the mattress which voids any warranty Thank you for bringing this matter to our attention Sincerely, *** ***

Dear Revdex.com,Please convey our apologies for the issues our customer is having with their furniture.Leather and synthetic leather products while more durable than many fabrics are not impervious to ware. To get the longest life out of these products it is necessary to practice
regular care and cleaningSpecific instructions can be provided on request and are available online at the Ashley Furniture Home Store website as well.Under the warranty we have scheduled a craftsman to inspect our customers furniture on 06/09/ We will contact our customer after the craftsman so we may remedy this situation.thank you for bringing this to our attention.Sincerely,*** ***Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience of getting the incorrect information when it comes to leatherI will be reaching out to our montage rep to see what we can do for the customer Thank you for bringing this matter to our attention Sincerely,

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had. A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepersAshley Furniture Industries, Incwarrants these components to
you, the original retail purchaser, to be free from material manufacturing defectsLifetime means the useful life of the productAshley Furniture Industries, Incwill pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaserAfter one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of the store making and error on entering the incorrect chairs Was able to speak to the customer and she got the chairs as she wantedCustomer is happy and has no problemsI spoke to the customer earlier
today. Thank you for bringing this matter to our attention. Sincerely,

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had. I had the pleasure of speaking with Ms*** and have her scheduled for a service appointmentI will order whatever parts are needed to restore her sectional for her at no charge. Thank you for
bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com,We have contacted our customer and thanked him for his feedback This issue was resolved The customer received his merchandise We are looking into the representatives our customer spoke with to ensure the lack of follow up is dealt with swiftly.Thank you for bringing
this to our attention.Sincerely,*** ***

Complaint: ***
I am ADDING CLARIFICATION TO response because: the facts are inaccurate; however the resolution is as neededI would like to keep file open until the funds are returned due to multiple failed attempts of obtaining refund. The $was remitted in form of cash not gift cardOnly $of the total $was remitted in form of gift card
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it was clearly a tear in the furniture which photos were sent in upon request before a craftsman came out and the friction that they claim was causing the noise never stopped even after wear on the leatherThe furniture could have been moved out as it was to lessen the friction that was being causedThe honey was collected from this company so I don't see an issue as tonwhy they aren't able to work a long with Montage on my behalf to get the refund issuedIf they work alongside them to have the plan purchased why are they unable to assist with getting the money back
Regards,
*** ***

Dear Revdex.com, I apologize we have not met our customer's expectations We have sent our trained master craftsman to their home to secure a professional evaluation of the furnitureUpon inspection, the damage is not due to a manufacturing defect. Although this is outside our guidelines, we are willing to offer our customer the parts at zero cost and pay half the labor charge.Sincerely,*** ***Office of the President

Dear Revdex.com,We proudly sell Montage Furniture Service (MFS)’s protection plans to our customers with their approval. To help our customers understand MFS coverage brochures are available at our front counters Once a customer has this protection, we will only issue in store credit upon
completion of the years This credit is good at any of our locations within our franchise Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with warranty issues and customer service. I had the pleasure of speaking with Mrs*** regarding the issues she has been having with her sofaWe have one of our Master Craftsman scheduled to go to her
home 11/and restore the sofa. Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: We have not reached a resolution yetThe business contacted me directly and said they would file a claim to the manufacturer on my behalf, but that does not satisfy my request at this timeIf the business comes to a resolution, then i'll be satisfied.
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of the damage on the power sofa and called the customer to inform that we have a new item coming in and the sale is currently schedule for 3/That we can talk about giving money back due to lost time at workI would be able to
give back the delivery fee, which is $ Thank you for bringing this matter to our attention Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the difficulties our customer has had with their purchase.Customarily we do not offer refunds on any bedding product, due to sanitary concerns. That being said, our customer’s satisfaction is important to us and we will gladly return their
mattress protectors.We have tried to reach our customer today, and had to leave a message We will continue trying to reach our customer to inform we are approving return / refund.Thank you for bringing this to our attention.Sincerely,*** ***Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience of poor customer service. I briefly spoke with Mr***r due to the fact that he was at workI have him scheduled to receive his couch and will confirm with him when he returns my call Thank you for bringing this
matter to our attention. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meCan you please get me the telephone number to Ashley's Furniture customer service pleaseSo that I can check and see when they will be sending out my check?
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damages. I have reached out to Ms*** regarding the damages on her tablesI will be more than happy to assist her once contact is made to assist her in resolving the issues she is having. Thank you for
bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com,Please convey our apologies for the experience our customer has had with our delivery.Ashley Furniture Home Store does not warranty or guarantee the comfort and firmness of any mattress sold Some manufactures have specific comfort guarantees; these programs are
limited to the first 90-nightsSpecific terms very based on which mattress is purchased. We will not return any mattress after it has been delivered, but we will gladly exchange any mattress sold by us containing a material manufacturing defect that has not been soiled or stained in anyway. Material manufacturing defects are defined specifically by the mattress manufacture and are not subject to our negotiation. Each customer purchasing a mattress is provided with this information in writing to be signed before the sale is written We have attempted to reach our customer to request further information We are investigating this situation and looking at options to assist our customer We will continue to try and reach Mr*** to resolve this as soon as possible.Thank you for bringing this to our attention.Sincerely,*** ***Office of the President