Walking World

Dear Revdex.com,Please convey our apologies for issues our customer has had. I show we picked up all the merchandise on 10/06/and applied the refund to Synchrony in the amount of $2681.27.The refund may take 7-days to show up if our customer banks online, and to billing cycles if she
receives her statements via mail.Thank you for bringing this to our attention.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:*** *** from Ashley Called me after the first complaint I filed with the Revdex.comHe told me that they would send me out a replacement tableWhen they delivered the table the delivery drivers asked me to come out to the truck and look at it before they brought it inwhen I looked at the table I refused it because of spaced out gaps that were also very uneven on the table topThe delivery drivers called the office they said they would get back to me that was on 6/27/I emailed *** *** and on 7/7/I got this auto reply "Thank you for contacting me7/3/was my last day as a Customer Advocate. I am out of the office with limited, to no email access. Please contact ###-###-#### and we will be glad to help.Thank you! *** ***W: ###-###-#### | F: ###-###-####"I called the numbers that are their given and they are their customer service linesI have left messages for months and no one returns my callsI would like the dining set portion of my bill with Ashley taken off my credit seeing how the company is refusing me customer service. *** ***###-###-#### I did take pics of the table that they tried to deliver
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconveniences that our customer has had with refund issues and in home damages. Our customers full refund in the amount of $was processed on 03/21/and refunded back to his Visa card. Many of our customers choose to purchase
delivery serviceWhen property damage is caused, we accept claims reported to us within hoursThese claims are subject to verification before coming to an agreementMr*** did not report any damages until a month after delivery. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com,These offers are subject to credit approvalThat is based on what they qualify forThere are several different lenders with different options. Special financing subject to credit approval. thank you,

Hello, I have reached out to the customer and discussed their experience and have informed them that I will be refunding their delivery fee as they have requested. This complaint has been resolved. Thank you, *** *

Dear Revdex.com, Please convey our apologies for the inconvenience that out customer has had. I have reached out to *** *** and she stated it wasn't a good time to talkI told her I would send her my contact information and will happily assist with her issues when we are able to
talk. Thank you for bringing this matter to our attention. Sincerely, *** ***

Thank you your assistanceAshley furniture contacted me and we've came to an agreementSo we have resolved the issueI really appreciate your helpThank you again ! ** *** **

Complaint: ***
I am rejecting this response because only half of their statement/ response is accurateWhile yes, *** has been working with me and finally got my headboard delivered the offered discount she initially offered has never reflected my account.My finance company still shows the original amount of $919.03 *** had original offered me a $discount on 2nd attempt of delivery off my financed accountWhen the 3rd attempt delivery was also damaged I spoke to her once more to coordinate a proper 4th deliveryShe also said during the call she had offer me a discounted price as wellNone of this has been reflected on my account
Regards,
*** ***

Revdex.com:
The store location I submitted to Revdex.com is *** *** *** *** *** *** *** ***. I don't know how the address has been changed. I reside in San Antonio, Texas and Live Oak, Texas is just outside. Sincerely,'*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of delivery delays and customer service issues. I have spoken with Mr***He did receive his furniture on 12/18/and I did offer to refund his delivery fee and have submitted the proper paperworkI have also spoke with
manager *** at the store and made him aware of what happened and asked him to call Mr***. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of the delay on the items and then to have it item damage Damage We will be working with the customer to get this fix for them. Thank you for bringing this matter to our attention
Sincerely,

Dear Revdex.com,Please convey our apologies that the items our customer received did not work properly.We have re submitted the refund to our accounting team yesterday 09/21/ The refund typically takes 7-business days to processed.Thank you for bringing this to our attention.Sincerely,***
***

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damage and warranty issues. I have spoke to Ms*** and have a Craftsman scheduled to restore her furniture for herI will follow up with her after the service is complete. Thank you for bringing this matter
to our attention. Sincerely, *** ***

Dear Revdex.com,We have contacted our customer and thanked her for her feedback We value our customer’s feedback and will thoroughly examine the described events.Thank you for bringing this to our attention.Sincerely,*** ***Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From: *** *** *** Sent: Thursday, June 25, 11:AM To: *** *** Subject: RE: Complaint ID#*** Accepting at time
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am waiting to hear back from Ashley Furniture regarding the reasons for the staff and management rudeness I experienced and any remedies that have been put in place to assure it does not happen againI am waiting to hear back from Ashley Furniture regarding the failure of timely delivery to the storeI am waiting to see if the furniture is, in fact, delivered to my home at no cost to me on October 29,
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut I still would like a credit in the amount I paid for this or a equal replacement
Regards,
*** ***

We are still researching this and will be following up with further assistance by the end of the business day Monday, February 12, 2018. Thanks!

Dear Revdex.com,Please convey our apologies for the difficulties our customer has had with her warranty.We have contacted our customer to assist in any way that we can I have informed our customer I will be her point of contact and will assist with the warranty parts replacement, Montage has
ordered. Thank you for bringing this matter to our attention.Sincerely,*** ***