Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delays. This order has been cancelled and refunded back to the customers Visa card 7/27/2016. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,We have reviewed our customers complaint and experience and are [redacted]ing to make an exception to our current policy. We are offering our customer a refund of the sofa she was given as a loaner and the 3pc table set.  We [redacted] only allow the return of these items if they are in showroom quality.  We [redacted] not refund the chair and ottoman as these are floor model, AS-IS pieces.  We do not offer repairs,additional discounts or returns when a customer has received an “As-Is” floor model product.  We have informed our customer of this option and are awaiting her decision.  It was explained to her that we are making an exception to our policy, our customer has ONLY 2 options;  she can accept the 1/2 off the sofa and [redacted] deliver it at our next available delivery date or she can return the sofa and table set for a refund.Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com,I called and left a message for this customer.  We currently have the product coming in on the 11th and have her scheduled for the 12th.  We will continue to try and reach our customer regarding this delivery and her experience.  I will be the point of contact and I will also...

be the one overseeing the process from here.Thank you for bringing this to out attention.Sincerely,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with customer care and damages. I have reached out to our customer regarding the issues they are having with their furniture and am looking forward to helping get this resolved for them. Thank you for...

bringing this matter to our attention. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The craftsman did not state that the damage was caused by us. He stated and confirmed the peeling was occurring at multiple seams located in the table. He confirmed that there is an Ashley Manufacturer warranty that covers finish problems caused by normal care and maintenance. http://www.ashleyfurniture.com/warranty-information. I was also told by the sales person that the insurance I purchased was a "worry free" coverage that covered "all" issues. I can accept if I made a mistake as a consumer, but that is not the case. I was lied to. I have had the table for less than 7 months. Now this business is refusing to honor multiple warranties. I really feel the sales department and technician were fraudulent and deceptive in their practices just to get business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will need additional information from the company before formally accepting their offer of resolution. I spoke with [redacted] from Ashley on Tuesday and she gave me four options for resolution along with promising a 100% refund on the delivery fee for this purchase.  In addition to that, she also offered two lamps for my bedroom for free.  After some back and forth counter offers on their options, [redacted] from Ashley called on Wednesday and left a voicemail and she advised that they would agree to send a craftsman to my home to repair the damaged pieces of furniture along with providing an additional 10% discount on the cost of the damaged pieces.  Additionally, she stated that the total refunded amount for the damaged rails, footboard, chest, and mattress would be $341.30.  I called her twice yesterday and left voicemails.  On one, I asked for an itemization of what my total bill should be for all items showing the additional 10% discount on ALL damaged items (as she left out the chest in her initial calculations).  I also wanted her to show the total with the removal in full of the $199 delivery fee as promised and the removal of the charges for the box springs as was promised by the salesperson and his store manager on June 16th as well as adding in the charge for the Bunkie board that was to be delivered.  As all these items were taxed (including the delivery fee), I wanted to see what the final sales price should be and what the total amount refunded would amount to after all discounts and refunds were applied.  Once this was provided, I would review the itemization and agree to the offer along with the offer of the two free lamps if the totals were correct.  I called [redacted] again and left another voicemail as she was unavailable.  I am awaiting a follow-up to this request from Ashley.  The itemization can be e-mailed to me at:[redacted]
Regards,
[redacted]

Dear Revdex.com,     Please convey our apologies for the inconvenience of the damage on the sectional   I will be working with the customer to either get an exchange or refund done.      Thank you for bringing this matter to our attention.    Sincerely,

Dear Revdex.com,Please convey our apologies for the inconvenience of the sales experience that Ms. [redacted] has had. I have called and left a message leaving my direct line and extension for Ms. [redacted] to call. I will be more than happy to assist her with resolution to her complaint when we...

speak. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have spoken with [redacted] several times regarding their customer service issues and poor service, and have received zero resolution to this problem.  They finally came out last night and fixed the drawer, but I still have no financial compensation for the time it has taken to resolve this matter and the delay in corrective action.  I have left [redacted] 2 messages without a return phone call within the last week so I am not sure she will truly call me as Ashley furniture states she will. 
Regards,
[redacted]

Complaint: [redacted]
I have talked with the business now and let them know that the furniture arrived timely and in satisfactory condition but that I am waiting to find out how the issues raised by my experience have been addressed.
Regards,
[redacted]

Our customers furniture was delivered on Saturday 05/02/15.  I have submitted the $318.25 refund along with $107.83 which was originally to be an in store credit, however offering as a refund due to her experience, totaling $426.08 for a total refund.  The compensation our customer is requesting is still being processed.    I tried reaching back out to our customer today to follow up on the delivery and to inform of the refund.  Also to discuss compensation.  I will try again tomorrow to reach our customer.   Thank you,

Complaint: [redacted]
I am rejecting this response because after speaking with Ms. [redacted], she informed me that since the...

original tags with the bar code are no longer on the furniture, there is no guarantee that a refund will be issued by the manufacturer.  There were never any barcodes on the furniture upon delivery.  Under the seat cushions of the furniture are labels with order numbers that match the order numbers on my invoice which I have in my possession.  Ms. [redacted] says it is at the manufacturer's discretion if a refund would be given.  The furniture is in pristine condition, as seen in the pictures I submitted to Ms. [redacted].  It is a manufacturer defect as to why the furniture is peeling, no fault of my own.I want confirmation that I will receive a refund.  I purchased the furniture from Ashley Furniture, not the manufacturer.  Ashley should issue the refund and deal with the manufacturer for reimbursement.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of the Visa gift card refund. I have reached out to our  accounting department in regards to the refund check that will be given.   Thank you for bringing this matter to our attention.  Sincerely,

Revdex.com:I [redacted] accept Hill County Holding, LLC dba Ashley's Furniture Homestore offer for a refund on the sofa and table set. I acknowledge that refund does not include the chair and 1/2 with ottoman, I purchased.   I am requesting Ashley Furniture Homestore provide me a letter stating they have granted me a refund for the sofa and table set.  The total amount of refund should be also included in the letter. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did called [redacted] they send a technician few month ago. Their response was  it is not accidental damage. [redacted] is a warranty company from Ashly furniture store. 
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delivery delays. We have gone to great lengths developing the best "just in time" ordering systems possible. These systems provide our customers with the most accurate merchandise availability...

predictions for delivery or pickup that can be provided. It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control. Mrs. [redacted] has received all of her furniture and was offered a $100 loyalty card which she accepted. I will also be processing a refund in the amount of $150 to be put back on her debit card. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the damages and delays our customer has experienced.We currently have our customer scheduled for 10/09/15.  We will be exchanging sofa [redacted] for a new [redacted] sofa.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]