Walking World

Dear Revdex.com,The refund our customer is referencing has been sent to our accounting team to process and refund.  I'm sorry our customer feels we are passing the buck, however Home Delivery Link (HDL) will resolve her issue and restore the damages that were reported.  The contractor is scheduled to contact our customer today to resolve this ongoing matter.Thank you,[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture quality. I have reached out to our customer and let him know that I am re-opening his claim for him. I will follow up with him once I have a response. Thank you for bringing this matter to...

our attention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We want to thankyou for your help. Ashley furniture has posted our credit of $76.75 back to our bank account. We can close our...

complaint. Sincerely, 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am sending a picture of the little damage already when they delivered it. I hope that they need to think of QUALITY is very important when running business. This is just a little one but I will go ahead and closed this case.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I really appreciate Ashley taking immediate action and sorting the issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have returned the call twice, and left my cell phone number, ###-###-####, and she continues to call my home during the morning hours. I called back again on Monday, October 12 at 5:00 leaving my cell number as a return call number, and have not received as return call as of Wednesday, October 14 at 3:00.I was also told by customer care that I would be refunded $50 of my delivery fee. I was told it would take 5 - 10 business days. It has been 22 business days, and the reufnd has not been posted to my bank account.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good afternoon, We have services scheduled for our craftsman to restore dresser and dining room side chairs to showroom quality and we are also exchanging the dining room table top, armchairs and queen size headboard, footboard, and rails.  We will be in touch with the customer...

after this to make sure they are pleased with the outcome! Thanks![redacted]

Dear Revdex.com,We have approved for our customer to exchange.  This exchange took place yesterday.  Our customer is going to let us know if there is anything further we can assist him with.  Thank you,[redacted]

Dear Revdex.com, I have reached out to Ms. [redacted] and have an exchange scheduled for Tuesday 10/25. I do have an inspect code on the new table so the drivers will inspect the table before it leaves the warehouse.  Again, thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us. These warranty terms are publicly...

available through the manufacture's website and can be provided on request. In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition.  We have made three attempts to contact our customer on 05/22, 05/26 and 05/27.  We have had no success so far.  We will continue to try and reach out to our customer.Thank you for bringing this matter to our attention.Sincerely,[redacted]Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was told by the office manager at the store I would get the delivery fee back because of all the trouble we have had. One more lie from this store. I have also ask for the name of the owner of this store.  
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the merchandise availability.We have gone to great lengths developing the best “just in time” ordering systems possible. These systems provide our customers with the most accurate merchandise availability predictions for delivery...

or pickup that can be provided.  It is unfortunate that the manufacture supplies and availability do sometimes change beyond our owncontrol.  Our customer's purchase was ordered on 1/19/15, because of the delay we have offered to make an exception to the sale's terms and conditions to allow cancellation, return, and refund. We also contacted the manufacture and confirmed the product is expected to arrive in mid-May.  Our customer has agreed to provide us with an opportunity to complete the order.  If this is unsuccessfully we are still willing to allow cancellation, return and refund given the circumstances. Our customers satisfaction is important to us.  Thank you for bringing this matter to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com,I called and left a message for this customer.  We currently have the product coming in on the 11th and have her scheduled for the 12th.  We will continue to try and reach our customer regarding this delivery and her experience.  I will be the point of contact and I will also...

be the one overseeing the process from here.Thank you for bringing this to out attention.Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: All Ashley Furniture is doing is giving me $100 off of materials that will take 3-5 weeks to get here then I have to schedule and pay for installation.  I am repairing the sofa and love seat because I can not afford to purchase another set.  The "generous" offer of $100 off of materials does not satisfy me. The Conroe store is responsible for my furniture and at the very least, I should be refunded for the falsely represented warranty.  This store is falsely representing this warranty to all customers and they need to be held responsible for their lies.  They should not be able to get away with this!
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have reached out to our customer and resolved her issue.  We are going to fully exchange our customers table / base.  This will occur this Saturday, the 22nd.    I will be following up with our...

customer directly to ensure a successful new table was brought out to her.Our customer is aware of how to reach me in case she needs anything further.Thank you for bringing this to our attention.Sincerely,
* [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:The craftsman did not state that the damage was caused by us. He stated and confirmed the peeling was occurring at multiple seams located in the table. He confirmed that there is an Ashley Manufacturer warranty that covers finish problems caused by normal care and maintenance. http://www.ashleyfurniture.com/warranty-information. I was also told by the sales person that the insurance I purchased was a "worry free" coverage that covered "all" issues. I can accept if I made a mistake as a consumer, but that is not the case. I was lied to. I have had the table for less than 7 months. Now this business is refusing to honor multiple warranties. I really feel the sales department and technician were fraudulent and deceptive in their practices just to get business.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delays. This order has been cancelled and refunded back to the customers Visa card 7/27/2016. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with customer care and damages. I have reached out to our customer regarding the issues they are having with their furniture and am looking forward to helping get this resolved for them. Thank you for...

bringing this matter to our attention. Sincerely, [redacted]