Walking World

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We want to thankyou for your help. Ashley furniture has posted our credit of $76.75 back to our bank account. We can close our...

complaint. Sincerely, 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have returned the call twice, and left my cell phone number, ###-###-####, and she continues to call my home during the morning hours. I called back again on Monday, October 12 at 5:00 leaving my cell number as a return call number, and have not received as return call as of Wednesday, October 14 at 3:00.I was also told by customer care that I would be refunded $50 of my delivery fee. I was told it would take 5 - 10 business days. It has been 22 business days, and the reufnd has not been posted to my bank account.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,We have emailed the customer the criteria we need in order to file with the manufacturer for assistance.   We want to do all we can to assist our customer, however this process may take up to 4 weeks for review once we have the information.I will include those criteria needed so we...

make sure the customer is aware.1.      Pictures of each piece (whole photo)2.      Pictures up close of each damage3.      Picture of each serial tag.  Each piece will have their own. Thank you for bringing this to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us. These warranty terms are publicly...

available through the manufacture's website and can be provided on request. In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition.  We have made three attempts to contact our customer on 05/22, 05/26 and 05/27.  We have had no success so far.  We will continue to try and reach out to our customer.Thank you for bringing this matter to our attention.Sincerely,[redacted]Office of the President

Good afternoon, We have services scheduled for our craftsman to restore dresser and dining room side chairs to showroom quality and we are also exchanging the dining room table top, armchairs and queen size headboard, footboard, and rails.  We will be in touch with the customer...

after this to make sure they are pleased with the outcome! Thanks![redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture quality. I have reached out to our customer and let him know that I am re-opening his claim for him. I will follow up with him once I have a response. Thank you for bringing this matter to...

our attention. Sincerely, [redacted]

Dear Revdex.com, I have reached out to Ms. [redacted] and have an exchange scheduled for Tuesday 10/25. I do have an inspect code on the new table so the drivers will inspect the table before it leaves the warehouse.  Again, thank you for bringing this matter to our attention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,We have approved for our customer to exchange.  This exchange took place yesterday.  Our customer is going to let us know if there is anything further we can assist him with.  Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I really appreciate Ashley taking immediate action and sorting the issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I cannot open the attachment but it is immaterial.  None of the information that the company's reply is true.  I was not "told" about any of this before the purchase.  I did specifically ask the salesman what I should do if there was any problem with the mattress - before I agreed to purchase it.  He said that if there was ANY problem, that I should call immediately and that Ashley would take care of it.  He did not say anything about 8-10 weeks to break in the mattress.  Just that "if anything is wrong Ashley will make it right".  Furthermore.  The mattress that was delivered was the same brand as that I purchased. It was not in any way comparable to the one that I was allowed to test on the showroom. It is rock hard and I would never have agreed to having to sleep on it for two months or more before it was comfortable if I had been told.Since I cannot open the attachment I cannot speak to anything else that may be in that document.  Only that I had been promised by the representative of Ashley furniture that they would make any issue right.  If a store representative tells you that then you accept them at their word.  Moreover, if they show you a comfortable mattress then they are bound to deliver such.  Ashley did not.  If I had bought a brown leather chair I would not accept a red flower print sofa - this is no different.  What they delivered to me was not what I agreed to purchase. If this mattress was the one that the store allowed customers to test out then they would never sell any of them.  I welcome them to put this one on their display and see how many they sell.  They totally misrepresented the merchandise and I expect them to honor the promise of their representative.  The "inspection" that is mentioned consisted of the technician taking pictures of the mattress and measuring across it with what appeared to be a piece of twine.  It took about 5 minutes.  I do need the attached document to be provided in a format in which I can download it if I am to respond to any information in it.        
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the defective carpet our customer received.Accessories are shipped directly from the vendor to our customer’s home via UPS or FedEx Ground.  We agree that furniture should be free of material manufacturing defects when received....

  Accessories ordered brand new from the manufacture may be returned in showroom quality condition within 14 days for a reselection, this includes direct ship products as well. We have agreed to refund our customer the cost of their rug.  We are showing that a refund was processed on 04/27/15 to the customers VISA.We have tried to reach out customer with no success. We will continue to try and reach out to our customer.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the merchandise availability.We have gone to great lengths developing the best “just in time” ordering systems possible. These systems provide our customers with the most accurate merchandise availability predictions for delivery...

or pickup that can be provided.  It is unfortunate that the manufacture supplies and availability do sometimes change beyond our owncontrol.  Our customer's purchase was ordered on 1/19/15, because of the delay we have offered to make an exception to the sale's terms and conditions to allow cancellation, return, and refund. We also contacted the manufacture and confirmed the product is expected to arrive in mid-May.  Our customer has agreed to provide us with an opportunity to complete the order.  If this is unsuccessfully we are still willing to allow cancellation, return and refund given the circumstances. Our customers satisfaction is important to us.  Thank you for bringing this matter to our attention.Sincerely,[redacted]Office of the President

Complaint: [redacted]
I am rejecting this response because: All Ashley Furniture is doing is giving me $100 off of materials that will take 3-5 weeks to get here then I have to schedule and pay for installation.  I am repairing the sofa and love seat because I can not afford to purchase another set.  The "generous" offer of $100 off of materials does not satisfy me. The Conroe store is responsible for my furniture and at the very least, I should be refunded for the falsely represented warranty.  This store is falsely representing this warranty to all customers and they need to be held responsible for their lies.  They should not be able to get away with this!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have been told on two separate occasions that a check was sent to my house, and I have yet to receive it. Please issue the check directly to the store at: [redacted] so that I may pick it up in person.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have all the documents that were provided to me during my purchase. I have a copy of my receipt that states that I 1) purchased 2 couches, and 2) purchased the warranties associated with the couches.  No where does it state that I need to have a bar code to return these couches.  Also, there is no evidence that there ever was a bar code on my sofa. I believe that my receipt should be all that is required.  [redacted], the director of the Customer Care Advocate contacted me this morning and asked me while escalating this issue and I told him that I since the last time I spoke with him.  I think he was offended that I decided to write to various corporate individuals  I have not received any correspondence from [redacted] saying that they are looking into my case.  I asked him if he could send me some sort of written verification that they are looking into this matter.  I have attached a copy of the email as well. Mr. [redacted],I wanted to send you this email per your request as documentation of our conversation.  We have received your pictures of the sofas and have submitted them to AFI for possible credit.  Now, as we discussed, one of the requirements is that the serial tags be present.  On your items those serial tags are not present.  Therefore we have submitted to AFI for a possible exception.  We are awaiting their response.  Please understand that this can take up to 4 weeks for final decision.  I have been in contact with AFI and am working to expedite this. If there is anything else I can assist with please feel free to reach out.
Regards,
[redacted]

Dear Revdex.com,   Please convey our apologies for the inconvenience of  the delay of product.   (Currently the customer is schedule for delivery on January Saturday 21st.  I will follow up with the customer after delivery has been made.     Thank you for bringing this...

matter to our attention.   Sincerely,

Complaint: [redacted]
I am rejecting this response because:I was told by the office manager at the store I would get the delivery fee back because of all the trouble we have had. One more lie from this store. I have also ask for the name of the owner of this store.  
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have reached out to our customer and resolved her issue.  We are going to fully exchange our customers table / base.  This will occur this Saturday, the 22nd.    I will be following up with our...

customer directly to ensure a successful new table was brought out to her.Our customer is aware of how to reach me in case she needs anything further.Thank you for bringing this to our attention.Sincerely,
* [redacted]
[redacted]