Walking World

Dear Revdex.com, Thank you for bringing this matter to our attention. I have gotten with our order management team to see if we can rush this customers exchange for her. Once I hear back from them I will follow up with our customer and schedule accordingly. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had. One of our agents has spoken with Mr. [redacted] regarding all of the issues they were having with furniture quality and damages. He stated that he was happy with the...

rest of his furniture (bedroom and dining room) but said it was the living room furniture that he was not happy with. Management approved a return and refund of all the living room furniture which happened 05/04/2016. The refund was processed back to our customers Synchrony account along with a delivery fee. The refund should be reflected on their account within 7-10 business days after pick up if they receive their statement electronically or one to two billing cycles after pick up if they receive their statement in the mail. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the confusion.We agree that we should refund our customer the 64.95.  I will submit the paperwork to our accounting department to process.  We have contacted our customer and informed.Thank you for bringing this to our attention.Sincerely,[redacted]...

[redacted]Office of the President

Good afternoon, We are looking into further options for our customer and will be in touch. Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
The company attempted to call us on our home phone twice on Monday, 10/12. Each time we answered, we could not hear anyone on the other end (caller ID identified Ashley Furniture). We made attempts to call back and left voicemails for DJ Overley and [redacted]. We spoke briefly with DJ Overley, who said he would call us back in minutes, but did not.On Tuesday, 10/13, I spoke with Customer Service Rep [redacted] who facilitated an even exchange of the sofa. [redacted] was very helpful, answered all of my questions and was professional. Our sofa is set to be delivered on 10/21.Thanks to the Revdex.com, as I feel that by involving this organization, we achieved resolution.
Regards,
[redacted]

[redacted]

Our apologies, but the response was sent February 13,2018. Thank you.

Good morning,We have filed a claim with the manufacturer on behalf of Ms. [redacted], as she has been informed.  I have assured her I will continue to follow up with her throughout the process and that it can take up to 4-8 weeks for a response from them.  Thank you.

Complaint: [redacted]
I am rejecting this response because:I will not consider this closed until I have received the money in our Sync account.  [redacted] Furniture informed me on 4/27/17, that  I could check for the credit in 14 days.  I will check on 5/11/17 to see if funds have been transferred to my Sync account.  
Regards,
[redacted]

Dear Revdex.com,   Please convey our apologies for the inconvenience of  the experience she has had with her sectional.      I have spoken to the customer and have offered a reselection.    Thank you for bringing this matter to our attention.   Sincerely,

Dear Revdex.com,Please convey our apologies for the peeling of our customer's DuraBlend sofa.Ashley Furniture Home Store, the retailer, is upholding the warranty terms set forth by the manufacturer.  We cannot override or go around the warranty.  It is required for any warranty claim that the...

serial number is provided.  Every piece of furniture leaving the manufacturer has a serial tag along with the tag that describes the material.  I have included the specific warranty statement that we are referencing:Claim ProcedureIf a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer from whom you purchased your furniture. The original bill of sale and the product serial number are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, the retailer will contact Ashley Furniture Industries, Inc. to establish service. If the problem can be easily corrected, Ashley Furniture Industries, Inc. will authorize the retailer to make those repairs. Ashley Furniture Industries, Inc. reserves the right to require defective parts be returned upon request. Without the serial number, we cannot move forward with a warranty claim.Thank you for bringing this information to our attention.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I need the updated information once they have looked into it. The vendor still needs to reply to us with the result.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delivery issues and in-home damage. I had the pleasure of speaking with Mr. [redacted] and did receive pictures from him. I look forward to working with him and resolving these issues. Thank you for...

bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had. We understand the issues at hand and feel offering a full refund is fair.  I see that the cancellation took place on 10/08/15.  We are refunding the MasterCard, Visa card and there will be a Check to refund...

the customer.Thank you for bringing this to our attention.Sincerely,[redacted]

Hello, I am currently working with our Online Orders Department, since this is who is responsible for taking her payment, to accommodate the customers request for her $129 delivery fee to be refunded back to her.As soon as I have a response from them I will be reaching out to the...

customer to inform of when she can be expecting to see this refund. Thank you, [redacted]

Dear Revdex.com, Thank you for bringing these issues to our attention. I have attempted to reach Mrs. [redacted] a couple of times and will continue to do so as to follow up on her furniture delivery. Sincerely, [redacted]

Dear Revdex.com,Please convey my apologies for the confusion with the floor model purchase.I do show where we canceled the sale and a refund was processed back to the customers MasterCard on 10/08/15.  This amount should be available to the customer on their card.Please let me know if this has not...

been resolved, as I am showing no further action is needed.Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com, I had the pleasure of speaking with Mr. [redacted] this morning and we will be exchanging his table base for him. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had. I have gone over our customers account and will be getting with our finance department on Monday. I will contact the customer on Tuesday to come to a resolution. Thank you for bringing this matter to...

our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for any inconvenience our customer has experienced.We are constantly working to develop and maintain the best customer service standards  in our industry. Our management is charged with great responsibility and empowerment to help resolve issues as...

they arise.  It is very important to us that our employees provide clear honest communication and set realistic expectations. Unfortunately we are sometimes faced with unpredictable logistical short falls that impact merchandise availability, our delivery/pickup systems, or our communication efforts.  We value our customer’s feedback and will thoroughly examine the described events.  We are attempting to reach the customer directly to resolve.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President