Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience of the Visa gift card refund. I have reached out to our  accounting department in regards to the refund check that will be given.   Thank you for bringing this matter to our attention.  Sincerely,

Revdex.com:I [redacted] accept Hill County Holding, LLC dba Ashley's Furniture Homestore offer for a refund on the sofa and table set. I acknowledge that refund does not include the chair and 1/2 with ottoman, I purchased.   I am requesting Ashley Furniture Homestore provide me a letter stating they have granted me a refund for the sofa and table set.  The total amount of refund should be also included in the letter. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will need additional information from the company before formally accepting their offer of resolution. I spoke with [redacted] from Ashley on Tuesday and she gave me four options for resolution along with promising a 100% refund on the delivery fee for this purchase.  In addition to that, she also offered two lamps for my bedroom for free.  After some back and forth counter offers on their options, [redacted] from Ashley called on Wednesday and left a voicemail and she advised that they would agree to send a craftsman to my home to repair the damaged pieces of furniture along with providing an additional 10% discount on the cost of the damaged pieces.  Additionally, she stated that the total refunded amount for the damaged rails, footboard, chest, and mattress would be $341.30.  I called her twice yesterday and left voicemails.  On one, I asked for an itemization of what my total bill should be for all items showing the additional 10% discount on ALL damaged items (as she left out the chest in her initial calculations).  I also wanted her to show the total with the removal in full of the $199 delivery fee as promised and the removal of the charges for the box springs as was promised by the salesperson and his store manager on June 16th as well as adding in the charge for the Bunkie board that was to be delivered.  As all these items were taxed (including the delivery fee), I wanted to see what the final sales price should be and what the total amount refunded would amount to after all discounts and refunds were applied.  Once this was provided, I would review the itemization and agree to the offer along with the offer of the two free lamps if the totals were correct.  I called [redacted] again and left another voicemail as she was unavailable.  I am awaiting a follow-up to this request from Ashley.  The itemization can be e-mailed to me at:[redacted]
Regards,
[redacted]

Hello, I am currently working with our Online Orders Department, since this is who is responsible for taking her payment, to accommodate the customers request for her $129 delivery fee to be refunded back to her.As soon as I have a response from them I will be reaching out to the...

customer to inform of when she can be expecting to see this refund. Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because:I will not consider this closed until I have received the money in our Sync account.  [redacted] Furniture informed me on 4/27/17, that  I could check for the credit in 14 days.  I will check on 5/11/17 to see if funds have been transferred to my Sync account.  
Regards,
[redacted]

Good morning,We have filed a claim with the manufacturer on behalf of Ms. [redacted], as she has been informed.  I have assured her I will continue to follow up with her throughout the process and that it can take up to 4-8 weeks for a response from them.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
The company attempted to call us on our home phone twice on Monday, 10/12. Each time we answered, we could not hear anyone on the other end (caller ID identified Ashley Furniture). We made attempts to call back and left voicemails for DJ Overley and [redacted]. We spoke briefly with DJ Overley, who said he would call us back in minutes, but did not.On Tuesday, 10/13, I spoke with Customer Service Rep [redacted] who facilitated an even exchange of the sofa. [redacted] was very helpful, answered all of my questions and was professional. Our sofa is set to be delivered on 10/21.Thanks to the Revdex.com, as I feel that by involving this organization, we achieved resolution.
Regards,
[redacted]

Good afternoon, We are looking into further options for our customer and will be in touch. Thanks,[redacted]

Dear Revdex.com, Thank you for bringing these issues to our attention. I have attempted to reach Mrs. [redacted] a couple of times and will continue to do so as to follow up on her furniture delivery. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I need the updated information once they have looked into it. The vendor still needs to reply to us with the result.
Regards,
[redacted]

Our apologies, but the response was sent February 13,2018. Thank you.

Dear Revdex.com,Please convey our apologies for the experience our customer has had. We understand the issues at hand and feel offering a full refund is fair.  I see that the cancellation took place on 10/08/15.  We are refunding the MasterCard, Visa card and there will be a Check to refund...

the customer.Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com, I had the pleasure of speaking with Mr. [redacted] this morning and we will be exchanging his table base for him. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delivery issues and in-home damage. I had the pleasure of speaking with Mr. [redacted] and did receive pictures from him. I look forward to working with him and resolving these issues. Thank you for...

bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the peeling of our customer's DuraBlend sofa.Ashley Furniture Home Store, the retailer, is upholding the warranty terms set forth by the manufacturer.  We cannot override or go around the warranty.  It is required for any warranty claim that the...

serial number is provided.  Every piece of furniture leaving the manufacturer has a serial tag along with the tag that describes the material.  I have included the specific warranty statement that we are referencing:Claim ProcedureIf a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer from whom you purchased your furniture. The original bill of sale and the product serial number are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, the retailer will contact Ashley Furniture Industries, Inc. to establish service. If the problem can be easily corrected, Ashley Furniture Industries, Inc. will authorize the retailer to make those repairs. Ashley Furniture Industries, Inc. reserves the right to require defective parts be returned upon request. Without the serial number, we cannot move forward with a warranty claim.Thank you for bringing this information to our attention.Sincerely,[redacted]

Dear Revdex.com,   Please convey our apologies for the inconvenience of  the experience she has had with her sectional.      I have spoken to the customer and have offered a reselection.    Thank you for bringing this matter to our attention.   Sincerely,

Dear Revdex.com,Please convey our apologies for any inconvenience our customer has experienced.We are constantly working to develop and maintain the best customer service standards  in our industry. Our management is charged with great responsibility and empowerment to help resolve issues as...

they arise.  It is very important to us that our employees provide clear honest communication and set realistic expectations. Unfortunately we are sometimes faced with unpredictable logistical short falls that impact merchandise availability, our delivery/pickup systems, or our communication efforts.  We value our customer’s feedback and will thoroughly examine the described events.  We are attempting to reach the customer directly to resolve.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had. I have gone over our customers account and will be getting with our finance department on Monday. I will contact the customer on Tuesday to come to a resolution. Thank you for bringing this matter to...

our attention. Sincerely, [redacted]