Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience of the disappointing sales experience. Our customer support service; in store and via phone is designed to alleviate customer frustration, not add to it. When a problem of this nature occurs, we want to know about it. We are...

grateful you have brought this to our attention. I have attempted to contact Ms. [redacted] and will be following up with her. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: The amount that is being refunded was not to be a store credit because the amounts refunded were given because after my 3rd reselection and this was the amount left after the purchase was confirmed. Also I spoke to the a Customer Service Rep on yesterday and it was confirmed that the Delivery fee was to be refunded as well, and Mrs. [redacted] had informed me that she would be sending out an additional in-store gift card for the inconvenience outside of the monies that I spent. I do not understand how can one assume or try to make one allocate their unused monies due to their companies mishaps. I will close out this compliant once the funds in the amount of $578 are released and I receive the gift card for an in-store purchase in the amount of $150. I do want to say Mrs. [redacted] has been very diligent and concerned with my situation and has made things happen in this nightmare of events that have taken place. Thanks for being a mediator in this situation.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: my husband has spoken to [redacted] and she said this problem would be resolved, however a few days later when she called she could not provide a trac[redacted] number for the items shipped nor had knowledge when they had been shipped, what items it included or when the delivery date would be. 
Regards,
[redacted]

Dear Revdex.com, Please convey our sincere apologies for the inconveniences Ms. [redacted] has had regarding her refund. I have been speaking with Ms. [redacted] and our accounting department and her check is being cut today per our accounting department. I will continue to keep in touch with Ms....

[redacted] until she has her refund.  Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for all of the inconveniences Mr. & Mrs. [redacted] have had. I did reach out to Mrs. [redacted] 11/3/2015 and gave her my direct phone line. She said she would call when it was a more convenient time to talk. I look forward to helping them resolve...

their issues. Sincerely, [redacted]

Dear Revdex.com,I have returned our customers call to discuss her experience.  I will continue to try and reach out to our customer to discuss this matter.Thank you,[redacted].

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with refund issues. I have gone to management with everything she has been through and we will be refunding both delivery charges back to her account. Thank you for bringing this matter to our...

attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the damaged furniture.Our records indicate on 03/29/16 we approved for a return and refund.  On 03/30/16 the pick up was completed and $778.26 and $1615.53 was sent to accounting to be refunded to the customers VISA card.  Customer also had $2000.00...

financed with RAC acceptance financing.  We have sent the funds to RAC as well.We spoke to the customer again on 03/31/2016 and informed the refunds had been sent to the proper departments / accounts to be refunded.This issue is resolved.Thank you, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damage and customer service. I have been in contact with our customer and will work with them to get their issues resolved. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted].  After receiving this from the Revdex.com their is nothing else they can do, however the experience was deplorable and the only avenue I have left is to post my experiences online on every site available and take the 3 generations my family has shipped with you, elsewhere.
Regards,
[redacted]

Complaint: 1*7191*4
I am rejecting this response because: We still have not resolved the matter of the damage to the apartment. It is my understanding that Ashley's reps would be contacting my apartment complex to request their permission to make the repairs. Please let me know whether or not this piece has yet been finalized. 
Regards,
[redacted]

Dear Revdex.com,  Please convey our apologies for the inconveniences our customer has had with furniture damage. I will be contacting this customer tomorrow 8/19/16 to schedule and exchange on their bench and refunding the money they paid for the service visit. Thank you for bringing...

this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,We have reviewed our customer's request and have denied a refund for half the purchase.  Our customer has received her furniture now.  Our customer was also offered free delivery for the delay in her merchandise.We understand our customer has had an undesirable experience.  As a gesture of good will we would like to offer our customer their Chair for free.  This refund is a total of 303.09.We will not be offering any further compensation.Thank you for bringing this to our attention.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the damaged chair.We agree that furniture should be free of material manufacturing defects when received from us.  We spoke with our customer on 09/11/2015 and agreed to an exchange.  Currently the exchange is scheduled for 09/23/2015.Thank you...

for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com,   Please convey our apologies for the inconvenience of the missing slats and the handle. Looking over the information  the order for slats have been completed. As for the handle it has been order from the manufacture and will mailed to the customer either by UPS or Fed Ex. ...

      Thank you for bringing this matter to our attention.   Sincerely,

Dear Revdex.com,Please convey our apologies for the confusion in delivery time frame our customer experienced.We have contacted our customer and offered half off of his delivery fee due to the time frame change that was made.  Our customer has accepted this offer.Thank you for bringing this to our...

attention.Sincerely,[redacted]Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I would like to add that customer service at Ashley Furniture does not care about their customers - POOR CUSTOMER SERVICE.  I had to complain many times for something as simple as slats for my new bed and drawers handles.  It's very frustrating especially I had already paid almost $1,200 cash.  Also, if the handles are going to be express mailed, why is it taking so long.  Ashley Furniture takes their time to resolve issues.  This needs to be added to their reviews in hopes that no one else has to deal with such poor customer service and shipping problems.  At least let others know what to expect when buying something from Ashley Furniture.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies again for the inconveniences our customer has had with Montage Furniture Services. I have spoken with [redacted] and have submitted a claim on his behalf with the manufactur** Again Montage is a third party company and any complaints should be directed toward them. Thank you for bringing this matter to our attention. Sincerely, [redacted]