Walking World

Complaint: [redacted]
I am rejecting this response because: my husband has spoken to [redacted] and she said this problem would be resolved, however a few days later when she called she could not provide a trac[redacted] number for the items shipped nor had knowledge when they had been shipped, what items it included or when the delivery date would be. 
Regards,
[redacted]

Dear Revdex.com, Please convey our sincere apologies for the inconveniences Ms. [redacted] has had regarding her refund. I have been speaking with Ms. [redacted] and our accounting department and her check is being cut today per our accounting department. I will continue to keep in touch with Ms....

[redacted] until she has her refund.  Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of the disappointing sales experience. Our customer support service; in store and via phone is designed to alleviate customer frustration, not add to it. When a problem of this nature occurs, we want to know about it. We are...

grateful you have brought this to our attention. I have attempted to contact Ms. [redacted] and will be following up with her. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of getting the wrong item and it was cut. per notes we have spoken toe the customer and she is needing a Saturday delivery and the soonest is going to be 4/1. Customer is waiting for delivery at this time.  Thank you for...

bringing this matter to our attention. Sincerely,

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with refund issues. I have gone to management with everything she has been through and we will be refunding both delivery charges back to her account. Thank you for bringing this matter to our...

attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the damaged chair.We agree that furniture should be free of material manufacturing defects when received from us.  We spoke with our customer on 09/11/2015 and agreed to an exchange.  Currently the exchange is scheduled for 09/23/2015.Thank you...

for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damage and customer service. I have been in contact with our customer and will work with them to get their issues resolved. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,  Please convey our apologies for the inconveniences our customer has had with furniture damage. I will be contacting this customer tomorrow 8/19/16 to schedule and exchange on their bench and refunding the money they paid for the service visit. Thank you for bringing...

this matter to our attention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the damaged furniture.Our records indicate on 03/29/16 we approved for a return and refund.  On 03/30/16 the pick up was completed and $778.26 and $1615.53 was sent to accounting to be refunded to the customers VISA card.  Customer also had $2000.00...

financed with RAC acceptance financing.  We have sent the funds to RAC as well.We spoke to the customer again on 03/31/2016 and informed the refunds had been sent to the proper departments / accounts to be refunded.This issue is resolved.Thank you, [redacted]

Dear Revdex.com,I have returned our customers call to discuss her experience.  I will continue to try and reach out to our customer to discuss this matter.Thank you,[redacted].

Complaint: 1*7191*4
I am rejecting this response because: We still have not resolved the matter of the damage to the apartment. It is my understanding that Ashley's reps would be contacting my apartment complex to request their permission to make the repairs. Please let me know whether or not this piece has yet been finalized. 
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for all of the inconveniences Mr. & Mrs. [redacted] have had. I did reach out to Mrs. [redacted] 11/3/2015 and gave her my direct phone line. She said she would call when it was a more convenient time to talk. I look forward to helping them resolve...

their issues. Sincerely, [redacted]

Dear Revdex.com,We have reviewed our customer's request and have denied a refund for half the purchase.  Our customer has received her furniture now.  Our customer was also offered free delivery for the delay in her merchandise.We understand our customer has had an undesirable experience.  As a gesture of good will we would like to offer our customer their Chair for free.  This refund is a total of 303.09.We will not be offering any further compensation.Thank you for bringing this to our attention.Sincerely,[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted].  After receiving this from the Revdex.com their is nothing else they can do, however the experience was deplorable and the only avenue I have left is to post my experiences online on every site available and take the 3 generations my family has shipped with you, elsewhere.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I was not given a serial number for two out of the 3 pieces of Durablend furniture I purchased.  If this serial number is so important, why doesn't Ashley Furniture capture this important information?  I have the original paperwork.  I did not remove the serial number from any piece of furniture!!!!  My next step is to contact a local television station to air my complaint for all the world to see!  
Regards,
[redacted]

Dear Revdex.com,   Please convey our apologies for the inconvenience of the missing slats and the handle. Looking over the information  the order for slats have been completed. As for the handle it has been order from the manufacture and will mailed to the customer either by UPS or Fed Ex. ...

      Thank you for bringing this matter to our attention.   Sincerely,

Dear Revdex.com, Please convey our apologies again for the inconveniences our customer has had with Montage Furniture Services. I have spoken with [redacted] and have submitted a claim on his behalf with the manufactur** Again Montage is a third party company and any complaints should be directed toward them. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture damage. I have reviewed all of the Craftmans notes from service appointments and have approved an exchanged. Have customer scheduled for delivery and will follow up with them after. Thank...

you for bringing this matter to our attention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]