Walking World

Dear Revdex.com, When we process refunds for customers the funds are refunded to the original method of payment even if it is multiple methods of payment. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with their delivery experience. The following refunds have been have been processed for our customer. 10/3/2016 $223.20 was processed for the price of the desk. 10/6/2016 $64.50 was processed for half of the...

delivery fee. I have submitted a refund request today 10/13/2016 for the remainder of the delivery fee. The refund should be reflected on their account within 7-10 business days. Please note some credit card companies will hold the funds 3-5 day before releasing them to the customer. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, I understand Mr. [redacted] frustrations with delivery of his new furniture. Following the failed first delivery attempt I did go to the warehouse to inspect the furniture and meet with the drivers to make sure that extra care was taken to make this a successful delivery.  Mr. [redacted] said he was pleased with the delivery but stated he has some concerns with the softness of some cushions, which I have ordered for him this morning. I will be available for him if any other assistance is needed. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture damage. I have reviewed all of the Craftmans notes from service appointments and have approved an exchanged. Have customer scheduled for delivery and will follow up with them after. Thank...

you for bringing this matter to our attention. Sincerely, [redacted]

Good morning, We have reached out to Mr. [redacted] at the email address in his complaint and will continue to further assist. Thanks!

Complaint: [redacted]
I am rejecting this response because:  I was not given a serial number for two out of the 3 pieces of Durablend furniture I purchased.  If this serial number is so important, why doesn't Ashley Furniture capture this important information?  I have the original paperwork.  I did not remove the serial number from any piece of furniture!!!!  My next step is to contact a local television station to air my complaint for all the world to see!  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The online system is only allowing me the opportunity to accept or decline but not to update....

I have emailed the business as they requested but have not heard back yet. How do I put this on the complaint record? I am not ready to accept or reject yet. I just need a return email or call from them. Please advise. Thanks in advance. [redacted], CSP

Complaint: [redacted]
I am rejecting this response because:  On 24 July 2015 I received a call from Ashley stating I would know the date the repairs to my home  by the end of the day.  Since I did not hear from them I assumed the company had no desire to make the repairs to my home.  On 29 July 2015 my builder Centerra was here on another matter. After surveying the damage he indicated they would make the repairs on the spot.  On 31 July 2015 Ashley called and asked if I had been contacted concerning the repairs, I responded no.  Later that day someone finally called with a repair date, 5 Aug.  Reference the gesture of good will, as of today, 2 August it has not been received.  I should not have had to wait almost two months for the repairs to be done.  As much as I liked the sofa,  it now serves as a reminder of the horrible way I have been treated.
Regards,
[redacted]

Dear Revdex.com,We have attempted to reach our customer multiple times, but have had no response at this time.  Please let us know if our customer contacts you again with additional contact information.Thank you,[redacted]Office of the President

Dear Revdex.com,Please convey our apologies for the experience our customer is having.We proudly sell Montage Furniture Service (MFS)’s protection plans to our customers with their approval.  To help our customers understand MFS coverage brochures are available at our front...

counters.  We do not set the coverage or approve claims for MFS protection plans. This service is provided by MFS directly and is an independently owned and operated company. For questions about their coverage or claims please contact them at ###-###-####. Once furniture covered by MFS protection plan is delivered, only MFS can cancel the service per their terms and agreements.  While these services may not benefit every customer, many of our customers have reported that they are very happy with the services provided by MFS.   We also have a manufacturing warranty, which is through us, Ashley Furniture Home Store.  This is a 1 year warranty.  After 1 year we have a limited frame warranty for up to 5 years.  I have tried to reach this customer, however the line listed only gives us the message "not accepting calls right now".  We will continue to try and reach our customer.  Please let us know if our customer contacts you again with additional contact information.Thank you for bringing this matter to our attention.Sincerely,[redacted]

Dear Revdex.com, We want to assist the customer.  However, as stated before, it would be very difficult to show our delivery was the only potential source that could have contaminated the customers home.   It is also important to note that the customer did not purchase the mattress that is currently being used with the headboard from us.  It is widely known that the most common place to find bed bugs is in a mattress or where people sleep. We are willing to offer our customer an in store credit for the price paid for the headboard. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer is having with her furniture.We have reached out to our customer to get the necessary information to start working on this claim.  We will be working with our manufacture to see if any exceptions can be made to assist.Our...

customer has my direct contact information so we can get this resolved.Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer had with customer care experience. We have cancelled our customers order and returned the items in his home. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,This piece of furniture is brand new.  The customer did not receive used or 'hand me down' furniture.  Unfortunately during transit the drive team caused a minor damage in the desk, that has since been fully restored.  This furniture is up to manufacturing standards. We will not be offering anything further for this customer as there is nothing wrong with the desk our customer has.  Sincerely, [redacted]

Dear Revdex.com, A return has been approved and is being processed. Once complete our customer will be contacted to schedule a pick-up date. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of delivery issues and delays. Ms. [redacted] has been in contact with our agent [redacted]. [redacted] will follow through with our customer and make sure all issues are resolved. Thank you for bringing this matter to our...

attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delivery issues. Our agent [redacted] is working with Mr. [redacted] to make sure he has a successful delivery and has offered him compensation. Thank you for bringing this matter to our...

attention. Sincerely, [redacted]

Dear Revdex.com,       Please convey our apologies for the inconvenience of the rails being damage on the bed.       Damaged       We have given the customer and exchange on the rails instead of ordering the...

parts due to customer needs bed asap.        Thank you for bringing this matter to our attention.       Sincerely,

Dear Revdex.com,We have emailed the customer the criteria we need in order to file with the manufacturer for assistance.   We want to do all we can to assist our customer, however this process may take up to 4 weeks for review once we have the information.I will include those criteria needed so we...

make sure the customer is aware.1.      Pictures of each piece (whole photo)2.      Pictures up close of each damage3.      Picture of each serial tag.  Each piece will have their own. Thank you for bringing this to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.I am reviewing the account and see that a return was keyed in and scheduled for pick up on 09/15 of the bench and the 5 chairs.  The refund will be for the bench, 5 chairs, montage and delivery fee.  This will be...

resolved as of 09/15 when the pick up is completed.Thank you for bringing this to our attention.Sincerely,[redacted]