Walmart.com

Initial Business Response /* (1000, 5, 2014/05/02) */
Walmart.com received a Revdex.com complaint from *** *** regarding an issue with gift cards she purchasedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate the gift cards have been usedAs such Ms*** will need to dispute the charges with her financial institutionWe have reached out to Ms*** and have not heard back from herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was on a cruise from April 27th - May 4thI have not been able to contact anyoneI have already tried to contact walmart credit card and will not help me eitherI've been transferred from walmart.com and walmart credit card several timesNo one has helped me out
Final Business Response /* (4000, 9, 2014/05/07) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintBecause the gift cards are used, we advised Ms*** to contact her financial provider for further assistanceWe spoke with Ms*** and advised her to contact X-XXX-XXX-XXXX for further helpMs*** disconnected the callIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/30) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his local store\'s inventory for the Jagex RuneScape - $card and his cancelled orderWe thank you for the opportunity to address Mr***\'s concerns and
appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***\'s complaint, we reviewed his Walmart.com account and order historyMr***\'s order was canceled because it did not pass *** of our security checksWe provided Mr*** a $eGift card and a complimentary order for 2-Jagex RuneScape - $card (Email Delivery) as a one-time courtesy for the inconvenienceIn regards to the store\'s inventory, we have forwarded the information and Mr*** will be contacted back by the storeWalmart.com considers this matter closedHowever, if Mr*** has any follow up questions or concerns, he is welcome to contact us
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by phone by a manager at Walmart Super Center in *** ** that Runescape cards would be back on the shelf in two weeksHe told me that he had already ordered them
That as when I first made this complaint and nothing has been done yet
I got a voicemail from www.walmart.com telling me that, in fact, that was not the truth and Runescape cards would NOT be put back on Walmart shelves as promised
I want Walmart to put Runescape cards back on the shelf and never quit selling them again

Initial Business Response /* (1000, 5, 2015/07/13) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her cancelled Pick Up Today order and our Reshop policyWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms*** ***'s complaint, we reviewed her Walmart.com account and order historyAll Pick Up Today orders are reshopped into Site to Store orders automaticallyHowever our customers will receive an email and have the option of cancelling that day onlyThe email was sent on June 27, and when the choice was not made or initiated, the new order automatically processedWe did confirm that Ms*** contacted us on June 28, advising she received an error message, at this time it was too late and this is why she received the error messageThis is a training opportunity we have identified in stores and are working on communication to address by partnering with Ms***'s local store's management teamCustomers actually have to go into the email that will be sent that same day and cancel to get refunded unless they are fine receiving the item a week laterWe have researched, addressed the issue with store managementMsLean was refunded $51.20, and issued a $Gift Card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because they do not have any actual answersThe "refund of $51.xx"was actual my money they owed me because they charged my card after I was told the order cancelledAnd the $was compensation from the local store because they implied I was making it upWalmart.com still has not provided any compensation, much less answered my questions as to why the "initiate cancellation " button did not work and why it took days for me to get MY money backThey also have not provided me where in the online ordering process it says if the store doesn't have it Walmart.com will still keep your money and try to find it somewhere else
Walmart.com is so desperate to keep sales they are not giving customers the options they shouldI suggested if the product isn't available in the store Walmart.com provide an email that says, if you still need/want this item, we can have it available by xx date, to continue this order click submitThis clearly fell on deaf earsI will not shop at Walmart.com or Walmart stores- I really wonder what Sam Walton would say about *** treatment if he were aliveCongratulations Walmart, your division Walmart.com has lost you another ***
PSI'll be giving the $gift card away

Initial Business Response /* (1000, 5, 2014/04/28) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue with a Straight Talk card he purchasedWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide
us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** placed an order for a Straight Talk card, and did not receive his item for three daysPlease know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our siteWe apologize for the inconvenience this has caused himWe have issued a $eGift Card for his troublesAs such, Walmart.com considers this matter closed
Again, we thank Mr***'s for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/02) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we
received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** purchased a RCA HDTV on August 25, Ms*** stated she just opened the box this year in August and the screen is damagedMs*** purchased the 3-year service planWe have advised her to contact the company NEW at X-XXX-XXX-XXXX to submit a claimWe have left two messages for Ms*** and have emailed her the above informationIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/22) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the order he placed on December 13thWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyUnfortunately, our records indicate that the items quickly went out of stockPlease note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available or a delay in receiving the order occursWe reached out to Mr*** to discuss his feedback and have not heard back from himWe have issued Mr*** a $gift card for future ordersAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

On June 13th I order a ATT refill card for my phone service$card cost me $totalIt was set for email delivery within hourI submitted payment, got a confirmation email and verified my payment went throughBy June 18th I had received nothingMy order had not been delivered and I had not been contacted regarding any issues with my orderI called customer service and was told the item appeared on backorder and would have an update soonOn June 20th I still not received anything, information or otherwiseI submitted a ticket through the website about my concernToday is July 24th, I got an email on June 22nd saying my order would either be delivered in 7-days or automatically cancelled if the item is still not in StockWell guess what, that may work for your corporation, but I'm now weeks without a phone, my job which relies on my ability to communicate via voice and text has put me on probation and I've had to rebuy this item through ATT directly so I don't get firedYour online shopping practices are unpractical and unacceptableI should not have had to go through such lengths to get an update on a product you sold me that is not on the website as back ordered or out of stockYou sold the item while intentionally withholding availability information to make the sale and not risk me shopping else whereGuess what, I had to shop else where anyway and you guys are snakes and the games being played to steal money should be illegalI'm glad on paper your policies look satisfactory, but in the real world you have put in through such stress and emotional heartache with my job and quality of life thinking I might get fired that I have no good words to say about my experienceI only hope I can warn the next person to go to a store and if the item is only available online, go somewhere elseDo not trust Walmar*** or anything information from customer serviceThey don't care how your experience affects you, only that you place your order and let them play games with your moneyThey knew the item wasn't available and never told me the true status of my order, until a week later when I had to call in and email back and forth with concern about my purchaseShame on you walmart, shame on you for the troubles you have caused me and my familyAm I taking this personal?? Yes, I'm not just out of millions of customers for you to shuffle in to your data and forgetI'm a human and I entrusted you with my money to receive a good or service and you didn't and still have not deliveredYour practice is dishonest and I wont be treated as a statistic in your online ordering system to be counted and dismissedDon't sell items you don't have to sell without letting people know up front you don't have the time and you don't even know when you will have the item

Initial Business Response /* (1000, 10, 2014/04/30) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she placed for Grabber Foot WarmersWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate the order was shipped to the address checked on the website, and the order has been deliveredMs*** will need to dispute the charges with her financial institutionWe apologize for the website error, and issued Ms*** a $eGift Card for the inconvenienceWe tried reaching out to Ms*** at the number we have on file and cannot leave a messageWe also emailed Ms*** and have not heard back from herIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the eGift card (which I have not yet seen - I check my emails on once or twice a week), the issue with the order that was delivered to the address in *** still existsFirst, when I placed the order I checked my home address in ** as the delivery address, and it reverted to the *** address, which I did not notice until I had finalized the orderThis is not the first time this has happened, but it is the first time I did not catch it in timeIn just minutes I tried to cancel the order but was told it wasn't possibleI am sorry, but I am quite sure the items were not already boxed and shipped in that time and there was absolutely no effort made on the part of WalMart customer service to either change the shipping address or cancel the orderThe order was placed on 3/and was not picked up by FedEx until 6:PM on 3/An automated response from WalMart customer service said that an order may be cancelled in the early stages of processing and if a few minutes is not the early stages, I don't know what isIt also said an order may not be cancelled once shipped but since it was more than hours from the time I placed the order to the time the shipper received the package, that does not applyThe issue here is that I was prevented from cancelling the order just minutes after placing it
Final Business Response /* (4000, 14, 2014/05/05) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintMs*** reached out to us for assistance with updating her shipping addressUnfortunately, once an order has started to process for shipment, we are unable to change the shipping methodWe sent Ms*** a $eGift Card on April 30th and she states she has not received itWe resent the eGift Card todayIf Ms*** as any issues we encourage her to reach out to us at XXX-XXX-XXXXIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2014/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not say I did not receive the eGift card - I didI said I was unable to check my emails very often and was unaware of the cardAnd when I mentioned being unable to change the shipping address, I was quoting WalMart's own policy - that an order cannot be cancelled once shippedAnd that an order can be changed in the early stages of processingThe order shipped more than hours after the order was placedI find it very hard to believe that just minutes after an order is placed you cannot cancel itIf WalMart does not want to follow its own policies, I guess I have no recourseI will probably not shop online at WalMart.com again

Initial Business Response /* (1000, 5, 2015/10/09) */
Walmart.com received a Revdex.com complaint from Mrs*** ***, regarding her recent Walmart.com orderWe thank you for the opportunity to address Mrs***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Mrs***'s complaint, we reviewed her Walmart.com account and order historyOur records show that Mrs*** placed her order on September 04, Typically when an order is placed, the payment information is immediately authorized and the funds are collected when the order is shippedOn September 04, we placed an authorization hold on her method of paymentUnfortunately, due to system issues which has been addressed, we were unable to collect the full amount when the order was shipped on the 4thWhile the attempt to collect funds was slightly delayed, Mrs*** was billed once in the amount of $for the item she orderedAs such, a refund for the order will not be issuedWe have attempted to reach Mrs*** by phone at XXX-XXX-XXXX and via email but were unsuccessfulWalmart.com considers this issue closedHowever, if Mrs*** has an follow up questions or concerns, she is welcome to contact us directlyA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/23) */
Walmart.com received a Revdex.com complaint from Ms*** regarding the price of an item she wished to purchaseWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyMs*** was interested in purchasing a Yamaha Raptor ATV 12-Volt Battery Powered Riin PurpleWhen she saw the item on Walmart.com on September 6, 2015, it was priced at $On October 2, 2015, when Ms*** intended to place the order, she saw that the price for the item had risen to $She contacted *** Service and requested to have the price of the item reduced to match the price of the same item in blue, which was priced at $We contacted Ms*** and informed her that prices on our website may fluctuate for a variety of reasonsWe let her know that the current price for the item is $She states that she was already aware of the price change and had already placed an order and received her merchandiseAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/12) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding non-receipt of her complimentary $eGift cardWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** was issued the $eGift card on February 23, This was emailed to Ms*** at ***@gmail.comWe attempted to reach Ms*** after the Gift Card was issued, but her never heard backOn February 4, we resent the $eGift card to Ms***'s email address as noted aboveWe have made several attempts to reach Ms***, via phone and email and we have not heard backIn order to provide final resolution, if needed, we will need to speak with Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe confirmed that Mr***'s order was canceled after his payment did not pass *** billing verification systemUnfortunately, the price of the iPad Mini Mr*** originally ordered increased at the time he was attempting to place a new orderThe current price of the iPad Mini he originally ordered is $We understand the frustration this has caused Mr***That is why we have issued him a $egift card to help match the price for a new order of the iPad Mini Wifi + VerizonOn July 16, 2015, we attempted to call Mr*** at (XXX) XXX-XXXX and left him a messageWe sent Mr*** an email explaining these details and advised him to contact us if he still needed assistanceOn this day, Mr*** responded back and confirmed he no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he still needs assistance
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/20) */
Good day
I have heard from the company and they have resolved the issue promptly and fairlyThank you for your assistance
***

Initial Business Response /* (1000, 12, 2014/08/28) */
Walmart.com received a Revdex.com complaint from *** *** regarding his order for warranty that he did not receiveWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe contacted the warranty company and they have advised us they have sent the warranty information to Mr*** through USPS mailWe have advised Mr*** to contact us if he does not receive in a timely manner and we will follow upAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Business Response /* (1000, 15, 2014/09/12) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his issue he had with a warranty package he purchasedWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe reached out to out to our warranty center and they advised us Mr*** should receive an email with the warranty information he purchasedWe advised Mr*** of this information As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 6, 2014/12/21) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her account records and purchase historyUnfortunately, *** ***'s order shipment was delayed with the carrierIn addition, we confirmed that *** *** contacted our customer care department on December 16, and received a courtesy refund of $for her orderWe issued *** *** an additional $egift card under order *** as a courtesy and to help her with her next purchaseon this day, we notified *** *** via email about these details and advised her to contact us if she still needs assistanceWe have not heard back from herIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 8, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate Walmart's efforts in resolving this matter so quicklyI am satisfied with the compensation

Initial Business Response /* (1000, 10, 2014/06/12) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
On
June 12, 2014, we attempted to contact Mr*** at (XXX) XXX-XXXX, but he was not availableWe left him a message and sent him an emailWe advised Mr*** to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
For whatever reason, I did not receive the phone call or email that walmart.com sent meHowever, I have received notification from walmart.com that the credit card used to make the initial payment has been credited the disputed amount of $I will have to check on this
Walmart have been sincere in their effortsI have not received any anwers to any refund from Unbeatable

Initial Business Response /* (1000, 5, 2015/04/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the inconsistent information she received from our *** Service departmentWe thank you for the opportunity to address Ms***'s concerns and appreciate
the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and advised her that Walmart should have a reputation as suchI advised her that we would coach the agents involved because there are opportunities that need to be addressedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyAs a courtesy, we have issued Mr*** a refund for his order back to his original method of payment on February 17, On this day, we spoke with Mr*** at (XXX) XXX-XXXX and informed him about the refund we issued himDuring our conversation, we confirmed Mr*** no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/01/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for DiapersWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms*** complaint, we reviewed her Walmart.com account and order historyWe reached out to Ms*** on January 20th by phone and emailed her on January 22nd and have not heard back from herIf she would like to talk with us she may call us at the number belowIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not because one call came while I was at school and the other was when I was at an important medical appointmentI did answer both times and informed the caller and did not receive a call backI now have the call back number thanks to your emailCalling the number I received from wal mart was not a working call back number
Final Business Response /* (1000, 12, 2015/02/04) */
Walmart.com received Ms*** additional rebuttal arising from her original Revdex.com complaintWe spoke with Ms*** and apologized for the inconvenience as she was not able change the delivery addressWe have escalated Ms***' concerns with *** service to the appropriate departmentIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 6, 2015/09/30) */
Proposed response for: Revdex.com Complaint Case #: XXXXXXXX
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received a Revdex.com complaint from *** *** regarding the delay in receiving an E cardWe thank you for the opportunity to address
*** ***' concerns and appreciate the time she has taken to provide us with her) feedback and comments
After we received *** *** complaint, we reviewed her Walmart.com account and order history*** felt she was promised hour delivery for the E card to be on her account ($45.00)By the end of the day, it still hadn't arrivedSince she had to purchase card at another location, she wanted a $e card on her accountWe processed her request as a one-time courtesyAs such, Walmart.com considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Senior Specialist Operations-Executive Escalations

Initial Business Response /* (1000, 5, 2014/07/01) */
RE: *** Porea/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** *** We thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms*** account records, we have confirmed her order was delivered to her local Walmart store and picked up on June 30, On June 30, 2014, we reached out to Ms*** directly to apologize for the inconvenience and to see if she still needed assistanceAfter speaking with her directly, we confirmed she received her order and no longer needed assistanceWe advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she needs additional assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com