Walmart.com

Initial Business Response /* (1000, 10, 2014/03/20) */
RE: *** ***/ Revdex.com Case: # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his account recordsWe have confirmed his order did not arrive as it became lost in transit during deliveryHowever, we have confirmed that a refund was processed back to his account on March 20, We attempted to call Mr*** at (XXX) XXX-XXXX on March 20, 2014, but he was not availableWe wanted to apologize for the inconvenience he experienced and assure his concerns have been forwarded to the appropriate departmentIn addition, we sent him a $egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenienceWe sent him an email under incident XXXXXX-XXXXXX with this information and advised him to contact us if he still needed assistanceWe have not heard back from himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/04/22) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s letter, we reviewed her Walmart account and order historyAlthough we did confirm a charge for her cancelled orders were never processed, we agreed to issue Ms*** an egift card in the amount of $as a one-time courtesyWe advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart issued an egift card for the amount of the refund they owed meI am now satisfied
Thank you for assisting me in resolving the issue

Initial Business Response /* (1000, 10, 2014/04/30) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his local store\'s inventory for the Jagex RuneScape - $card and his cancelled orderWe thank you for the opportunity to address Mr***\'s concerns and
appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***\'s complaint, we reviewed his Walmart.com account and order historyMr***\'s order was canceled because it did not pass *** of our security checksWe provided Mr*** a $eGift card and a complimentary order for 2-Jagex RuneScape - $card (Email Delivery) as a one-time courtesy for the inconvenienceIn regards to the store\'s inventory, we have forwarded the information and Mr*** will be contacted back by the storeWalmart.com considers this matter closedHowever, if Mr*** has any follow up questions or concerns, he is welcome to contact us
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by phone by a manager at Walmart Super Center in *** ** that Runescape cards would be back on the shelf in two weeksHe told me that he had already ordered them
That as when I first made this complaint and nothing has been done yet
I got a voicemail from www.walmart.com telling me that, in fact, that was not the truth and Runescape cards would NOT be put back on Walmart shelves as promised
I want Walmart to put Runescape cards back on the shelf and never quit selling them again

Initial Business Response /* (1000, 5, 2015/07/23) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Mr***' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms*** order was canceled as her account did not pass *** security checkWe have updated Ms***' account to help her orders process successfullyOn July 23, 2015, we called Ms*** at (XXX) XXX-XXXX and informed her about these detailsWe also sent Ms*** an email explaining these details and advised her to contact us if she still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/19) */
Walmart.com received a Revdex.com complaint from Nicole *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn October 12, 2015, Ms*** placed an order for a Sauder Harbor View Corner Computer Desk to be shipped to her local Walmart store for pick upThe item was too large and Ms*** requested that her order be canceled and refunded so that she can reorder the desk to be delivered to her homeUnfortunately, part of her order was incorrectly marked as picked up and she didn't receive a full refundA full refund has since been issued for the deskWe do apologize for the inconvenience this has caused Ms***We have escalated all of the coaching opportunities to be addressed and tried to reach Ms*** by phone and email to discuss this matterOur attempts to reach Ms*** have been unsuccessfulAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at 855-559-between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/25) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn August 17, 2015, Ms*** placed an order for a Touchscreen Wireless N Router and Range ExtenderWe have issued a call tag to have the item picked and escalated her concerns regarding the item to our merchandising team to review and addressA full refund has been processed and this will be posted back onto her original form of paymentAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please address the issue that you had the item listed incorrectly, and please address the crappy *** service I received up until I filed this complaintThank you for settling matters

Initial Business Response /* (1000, 10, 2014/04/30) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she placed for Grabber Foot WarmersWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate the order was shipped to the address checked on the website, and the order has been deliveredMs*** will need to dispute the charges with her financial institutionWe apologize for the website error, and issued Ms*** a $eGift Card for the inconvenienceWe tried reaching out to Ms*** at the number we have on file and cannot leave a messageWe also emailed Ms*** and have not heard back from herIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the eGift card (which I have not yet seen - I check my emails on once or twice a week), the issue with the order that was delivered to the address in *** still existsFirst, when I placed the order I checked my home address in ** as the delivery address, and it reverted to the *** address, which I did not notice until I had finalized the orderThis is not the first time this has happened, but it is the first time I did not catch it in timeIn just minutes I tried to cancel the order but was told it wasn't possibleI am sorry, but I am quite sure the items were not already boxed and shipped in that time and there was absolutely no effort made on the part of WalMart customer service to either change the shipping address or cancel the orderThe order was placed on 3/and was not picked up by FedEx until 6:PM on 3/An automated response from WalMart customer service said that an order may be cancelled in the early stages of processing and if a few minutes is not the early stages, I don't know what isIt also said an order may not be cancelled once shipped but since it was more than hours from the time I placed the order to the time the shipper received the package, that does not applyThe issue here is that I was prevented from cancelling the order just minutes after placing it
Final Business Response /* (4000, 14, 2014/05/05) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintMs*** reached out to us for assistance with updating her shipping addressUnfortunately, once an order has started to process for shipment, we are unable to change the shipping methodWe sent Ms*** a $eGift Card on April 30th and she states she has not received itWe resent the eGift Card todayIf Ms*** as any issues we encourage her to reach out to us at XXX-XXX-XXXXIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2014/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not say I did not receive the eGift card - I didI said I was unable to check my emails very often and was unaware of the cardAnd when I mentioned being unable to change the shipping address, I was quoting WalMart's own policy - that an order cannot be cancelled once shippedAnd that an order can be changed in the early stages of processingThe order shipped more than hours after the order was placedI find it very hard to believe that just minutes after an order is placed you cannot cancel itIf WalMart does not want to follow its own policies, I guess I have no recourseI will probably not shop online at WalMart.com again

Initial Business Response /* (1000, 6, 2015/07/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe confirmed that the marketplace retailer listed an incorrect price for the laptop Mr*** orderedOnce they were aware of this issue, they took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand the frustration this has caused Mr***That is why we have arranged to send him a courtesy $egift cardOn July 16, 2015, we sent Mr*** an email explaining these details and advised him to contact us so we can move forward with this arrangementOn July 17, 2015, Mr*** contacted us back to accepted our offerOn this day, we processed a $egift card under order XXXXXXX-XXXXXX to his email addressIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he still needs assistance
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart offered a fifty dollar e-gift card, due to allot of orders canceled and marked wrong they gave the e-gift cardI would have like what I was planing to buy but seeing how it would not happen I settles for this
I Thank the Revdex.com for their help in this matter
***

Initial Business Response /* (1000, 5, 2015/08/06) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the order she has not receivedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed Her Walmart.com account and order historyWe have spoken with Mr*** and confirmed that she has not received the White SystemBuild Drawer / Door Utility Storage Cabinet of order#XXXXXXXXXXXXXWe advised Ms*** that her order had been lost in transit by the carrierWe have replaced this order and apologized to Ms***Ms***'s replacement order has been scheduled to deliver on August 10, via Seko Worldwide FreightMs*** has been advised to follwith us if she needs anything furtherAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/08) */
Walmart.com received a Revdex.com complaint from *** *** regarding issues she was experiencing with her ordersWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that her orders were getting canceled because they were not passing all of our security checksUnfortunately, this can happen from time to timeWe escalated her account to the appropriate department for reviewMs***'s should be able to place successful orders going forwardWe have issued Ms*** a $eGift Card for the inconvenience this has caused herWalmart.com considers this matter closedHowever, Ms*** is welcome to contact us if she continues to experience problems in the future
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2014/12/21) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her account records and purchase historyUnfortunately, *** ***'s order shipment was delayed with the carrierIn addition, we confirmed that *** *** contacted our customer care department on December 16, and received a courtesy refund of $for her orderWe issued *** *** an additional $egift card under order *** as a courtesy and to help her with her next purchaseon this day, we notified *** *** via email about these details and advised her to contact us if she still needs assistanceWe have not heard back from herIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 8, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate Walmart's efforts in resolving this matter so quicklyI am satisfied with the compensation

Initial Business Response /* (1000, 5, 2015/04/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the inconsistent information she received from our *** Service departmentWe thank you for the opportunity to address Ms***'s concerns and appreciate
the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and advised her that Walmart should have a reputation as suchI advised her that we would coach the agents involved because there are opportunities that need to be addressedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyAs a courtesy, we have issued Mr*** a refund for his order back to his original method of payment on February 17, On this day, we spoke with Mr*** at (XXX) XXX-XXXX and informed him about the refund we issued himDuring our conversation, we confirmed Mr*** no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/08/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for a TreadmillWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs***' received her item damagedWhen she contacted customer service they were not able to help herWe have escalated Ms***' concerns to the proper departmentMs*** returned her item, and a refund was issued to the original payment methodWe have issued Ms***' a $gift card$for her refund from original purchase, and an additional $for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/23) */
Walmart.com received a Revdex.com complaint from Ms*** regarding the price of an item she wished to purchaseWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyMs*** was interested in purchasing a Yamaha Raptor ATV 12-Volt Battery Powered Riin PurpleWhen she saw the item on Walmart.com on September 6, 2015, it was priced at $On October 2, 2015, when Ms*** intended to place the order, she saw that the price for the item had risen to $She contacted *** Service and requested to have the price of the item reduced to match the price of the same item in blue, which was priced at $We contacted Ms*** and informed her that prices on our website may fluctuate for a variety of reasonsWe let her know that the current price for the item is $She states that she was already aware of the price change and had already placed an order and received her merchandiseAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 9, 2015/04/27) */
Walmart.com received a Revdex.com complaint from Mr*** regarding a refund he is expectingWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
Upon receipt of Mr***' complaint, we reviewed his Walmart.com account and order historyOur records indicate that Mr*** placed an order for Wireless Stereo Headphones on March 8, Part of the order was paid for with Walmart Gift Cards and the remainder was paid for in person at Mr***' local Walmart storeOn March 28, 2015, Mr*** contacted *** Care to inform us that he had returned two items, a coffee pot and the headphones, in one box and was requesting a refundUnfortunately, it doesn't look like either item was received by our Returns CenterAs a one-time courtesy, we issued refunds for both itemsThe refunds were posted to the original methods of paymentMr*** then contacted us to inform us that he no longer has the gift cards that were used and requested a new gift card be sent to himOur records indicate that both gift cards have been used and no additional refund will be issued for this orderWalmart.com considers this matter closed
If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 11, 2015/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told them I cound not find the card I will never do order from them evev bad company lots of companits on the internet about walmart.com
Final Business Response /* (4000, 13, 2015/05/06) */
Walmart.com received Mr***' additional rebuttal arising from his original Revdex.com complaintAs I advised in my previous response, the gift cards that the refunds were posted on have been redeemedWe will not be issuing additional refundsWalmart.com considers this matter closed
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 15, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the lie they are not a good company very rude I read there Response very rude bad company the close my account over the complainti put in with Revdex.com there no good there is a lot of comlanints about walmart.com on the internet I was reading I read the response she send to you for me to read very rude they was she wrote on the reponse letter who do she think she is talking to me like that listen everbody who shop with walmart dont very bad company if you put in a compliaint with Revdex.com there will close your accout like they did to me

Initial Business Response /* (1000, 5, 2015/01/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for DiapersWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms*** complaint, we reviewed her Walmart.com account and order historyWe reached out to Ms*** on January 20th by phone and emailed her on January 22nd and have not heard back from herIf she would like to talk with us she may call us at the number belowIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not because one call came while I was at school and the other was when I was at an important medical appointmentI did answer both times and informed the caller and did not receive a call backI now have the call back number thanks to your emailCalling the number I received from wal mart was not a working call back number
Final Business Response /* (1000, 12, 2015/02/04) */
Walmart.com received Ms*** additional rebuttal arising from her original Revdex.com complaintWe spoke with Ms*** and apologized for the inconvenience as she was not able change the delivery addressWe have escalated Ms***' concerns with *** service to the appropriate departmentIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/10/09) */
Walmart.com received a Revdex.com complaint from Mrs*** ***, regarding her recent Walmart.com orderWe thank you for the opportunity to address Mrs***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Mrs***'s complaint, we reviewed her Walmart.com account and order historyOur records show that Mrs*** placed her order on September 04, Typically when an order is placed, the payment information is immediately authorized and the funds are collected when the order is shippedOn September 04, we placed an authorization hold on her method of paymentUnfortunately, due to system issues which has been addressed, we were unable to collect the full amount when the order was shipped on the 4thWhile the attempt to collect funds was slightly delayed, Mrs*** was billed once in the amount of $for the item she orderedAs such, a refund for the order will not be issuedWe have attempted to reach Mrs*** by phone at XXX-XXX-XXXX and via email but were unsuccessfulWalmart.com considers this issue closedHowever, if Mrs*** has an follow up questions or concerns, she is welcome to contact us directlyA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to her ordersWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOur records indicate we were unable to fulfill Ms***'s orders for a Straight Talk Service Card because it was not compatible with her phone service planMs*** has been advised to contact Straight Talk directly to resolve this issueFor the inconvenience, we have sent Ms*** a $eGift card that can be used online or in the storeAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They were unable to fix the issue but did refund my money and they gave me a $gift card (not $50) which I used to buy the other form of straight talk minutes which did work

Initial Business Response /* (1000, 5, 2014/07/01) */
RE: *** Porea/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** *** We thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms*** account records, we have confirmed her order was delivered to her local Walmart store and picked up on June 30, On June 30, 2014, we reached out to Ms*** directly to apologize for the inconvenience and to see if she still needed assistanceAfter speaking with her directly, we confirmed she received her order and no longer needed assistanceWe advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she needs additional assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com