Walmart.com

Initial Business Response /* (1000, 5, 2014/12/26) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her account records and purchase historyWe processed a piof Ms***' order on December 14, and issued her a refund on December 23, In addition, Ms***' concerns regarding the unsatisfactory service she received from our *** care associates have been forwarded to the appropriate management groups where corrective action will be takenDue to our privacy policy we are unable to share any details regarding the course of action we make internally towards the *** care departmentHowever, we can assure you that we are making every effort to prevent these issues from occurring in the futureOn December 24, 2014, we attempted to call Ms***, but she was not availableWe sent her an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
Hello,
Below are the two email responses that I have received from Walmart.comSomething that they had previously typed, assuming this happens often because my name is not ***I have requested for someone to verbally contact me regarding this and to this day 1/4/15, it has not been doneWhich leads me to believe this has been swept under the rug and situations such as this will continue to happen
We sincerely apologize for the inconvenience you have experienced with your orderPlease be assured that your concerns regarding the service you received from our *** care department will be forwarded to the appropriate management groups where corrective action will be takenDue to our privacy policy we are unable to share any details regarding the course of action we will make towards the *** care departmentHowever, we can assure you that we are making every effort to prevent issues such as yours from occurring in the futureAfter reviewing your account records, we have confirmed our *** care department has processed a call tag for your TV so it can be picked upPlease feel free to reply back if you still need assistance
Sincerely,
***
Resolution Specialist
Response email (12/20/XXXX XX:XX AM)
Dear ***,
We have received your request for assistance with your Revdex.com letter
We sincerely apologize for the inconvenience you have experienced with your orderPlease be assured that your concerns regarding the service you received from our *** care department will be forwarded to the appropriate management groups where corrective action will be takenDue to our privacy policy we are unable to share any details regarding the course of action we will make towards the *** care departmentHowever, we can assure you that we are making every effort to prevent issues such as yours from occurring in the futureAfter reviewing your account records, we have confirmed our *** care department has processed a call tag for your TV so it can be picked upPlease feel free to reply back if you still need assistance
Sincerely,
***
Resolution Specialist
Final Business Response /* (4000, 9, 2015/01/14) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms*** ***' rebuttal arising from her original Revdex.com complaintWe apologize for the typographical error that removed Ms***' name from our previous responseWe have confirmed that Ms***' order TV was returned on December 23, In addition, we can assure Ms*** that this is not a common occurrenceHowever, Ms***' concerns regarding the service she received from our *** care associates have been forwarded to the appropriate management groups where corrective action will be takenAs stated in our previous response, due to our privacy policy we are unable to share any details regarding the course of action we make internally towards the *** care departmentWe can assure you that we are making every effort to prevent these issues from occurring in the futureOn January 14, 2015, we emailed Ms*** explaining these details and advised her to contact us if she still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 11, 2015/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked that a member of management to reach out to me via telephone regarding this issueI just feel as if I am being passed *** As stated in the most recent response from *** Mat Walmart.com "feel free to contact us"Why would I take myself through the trouble of calling Walmart.com to be placed on hold and transferred and not talking to the appropriate individual(s) all over againI honestly felt not only disrespected but as if I am not a valued ***If this is all that can be done please dismiss

Initial Business Response /* (1000, 10, 2015/12/29) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyFor order#XXXXXXXXXXXXX, Ms*** was refunded for everything but the Ozark Trail 4-Person Instant Dome Tent: Color: Red/Charcoal as it never had a returns request processedThe rest of the funds have been returnedFor order XXXXXXXXXXXXX, this was an authorization hold and the hold on the funds was released in July, For order XXXXXXXXXXXXX, Ms*** still has the folding chair and dvds so a refund will not be issued at this timeMs*** has been refunded as necessaryAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/12) */
EMAIL FROM CONSUMER:
I have left a voice mail youI disagree with Walmart
I was charged on 7-8-twice and on 7-9-again
I order tent, air mattress, chairs, and two movies
I was sent three of eachI keep one setAnd sent the rest back
I have talked to Walmart twice and they told me they seen where I was due refund and would have it back in days but that didn't happen that is why I turned it over to you all
Here is the break down
7/8/Walmart Charged me
7/8/Walmart Charged me
7/9/Walmart Charged me
Total Charged to me
Subtract the one set I kept
Walmart still owed me
7/24/Walmart credit me
7/29/Walmart credit me
7/30/Walmart credit me
8/3/Walmart credit me
8/3/Walmart credit me
8-3-Walmart credit me
Total credit back to me
Left owing me
Final Business Response /* (4000, 15, 2016/01/27) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWalmart.com has received two disputes from Ms***We have confirmed that refunds have been issued via these disputesAs such, additional refunds will not be issued at this timeHowever, if Ms*** has documentation indicating otherwise, we would be happy to review this furtherIn the meantime, Walmart.com considers this matter closed
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 17, 2016/02/05) */
EMAIL FROM CONSUMER:
I have sent other paperwork to be filed on this claimTo Walmart directly

Initial Business Response /* (1000, 15, 2015/08/12) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn May 29, 2015, Mr*** placed an order for a LG Electronics Refurbished LP1111WXR 11,000-BTU Room Portable Air ConditionerOur return policy for air conditioners is daysAs a one-time courtesy, we have issued a refund to Mr***'s original form of payment and issued a call tag to have him return the air conditioner back to usAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/09/16) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for a T-Mobile Samsung Flip PhoneWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe see that Ms*** was fully refunded on September 14th for $In light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the issues with her order for the VIZIO E400i-B40" 1080p 120Hz Full-Array LED Smart HDTVWe thank you for the opportunity to address Ms***' concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs*** placed an order on May 5, for the VIZIO E400i-B40" 1080p 120Hz Full-Array LED Smart HDTVThis was a pick up today order at her local storeThe TV was out of stock and therefore was cancelledPlease note, if a Pick Up Today order cancels due to Out of Stock at the store, our system checks to see if online has stock and if so, creates a new site store orderThis is what happened to Ms***' orderHer order was reshopped and therefore was charged for itWe have contacted the store and have cancelled the order, so the refund can be processed as Ms*** is requestingFor the inconvenience, we have issued a $Egift CardAs Such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/21) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the order that was sent to the wrong addressWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyAfter reviewing her account, our records show that the LG 29LNXXXX XX" 720p 60Hz LED HDTV, Refurbished has returned back into our returns center as of March 11, A refund of $was credited on February 20, and the remaining $has been credited back on March 7, to the initial form of paymentAs such, Walmart considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at ***@walmart.com
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/17) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding an order for a Silhouette Portrait Walmart BundleWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide
us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe apologized to Mr*** for the experience he had with his orderMr*** was issued a full refund for the shipping charges and we have issued a $eGift Card for his troublesAlso, we have escalated his concerns to the proper department for reviewAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 15, 2015/10/20) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent Walmart.com orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyMs***'s order was from Entrotek, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns, refunds, shipping and cancellations are handled through the specific retailerPlease note, we do provide the Shipping and Return Policy for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace RetailerWhen Ms***'s order was placed, the information was instantly sent to Entrotek for fulfillment and her payment information was authorizedHer order was successfully cancelled and the amount that was authorized has been released and should have been returned to her MasterCardFor the inconvenience, a $eGift card was sent to Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/04) */
RE: Yu *** / Revdex.com Case
Walmart.com received a Revdex.com complaint from MrYu ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that a refund was issued back to Mr***'s shopping card on October 3, Unfortunately, Mr***'s shopping card was not updated with the funds that were refundedHowever, as a courtesy, we have issued Mr*** a $Walmart egift card under order XXXXXXX-XXXXXX to his email addressOn November 4, we attempted to call Mr*** at (XXX) XXX-XXXX, but he was not availableWe left him a message along with sending him an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/04) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order a Gold's Gym CycleWe thank you for the opportunity to address her concerns and appreciate the time sh has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe reached out to Ms*** on December 2nd and December 3rd at the number we have on file XXX- XXX-XXXXIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her defective South Shore Loft Bed, Imagine Collection, Pure White of order#XXXXXXXXXXXXX and her refund requestWe thank you for the opportunity to address Ms
***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and advised that we would be sending her a check in the amount of $and that she will need to destroy the defective items safelyAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Walmart for going above and beyond my expectationI truly appreciate you putting forth emphasis on a long overdue issueI am impressed at how quickly and efficient this was resolved

Initial Business Response /* (1000, 10, 2014/12/23) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his account records and purchase historyWe have confirmed that his order was delivered at his local store, but could not be foundOn December 22, 2014, we offered to process a replacement or refund for his orderUnfortunately, the order was returned prior to *** ***'s reply requesting for a replacementWe issued *** *** a courtesy $egift card to help him with his next purchaseWe advised *** *** to contact us if he still needed assistanceWe have not heard back from himIn light of this, *** considers this case closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 12, 2014/07/31) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms*** ***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue
Final Business Response /* (4000, 18,
2014/08/12) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe contacted the vendor of the futon she ordered who confirmed that they spoke with Ms*** directly and arranged to send her the missing futon legsIn addition, we have confirmed that Ms*** was issued two separate refunds on July 16, for $and July 17, for $to compensate her for the inconvenienceOn August 12, we attempted to call Ms*** at XXX-XXX-XXXX and left her a message explaining these detailsWe reached her on her mobile phone at XXX-XXX-XXXX and she requested our phone number so she could contact us when she is availableAt this time, we have not heard back from her, but we will continue to work with her if she still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 11, 2015/03/24) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the intent to cancel placed for order# XXXXXXXXXXXXX on March 3, We thank you for the opportunity to address Ms***'s concerns and appreciate the time she
has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWhile the intent to cancel was initiated on March 3, 2015, not all of the items were able to be cancelled from the vendor/fulfillment centerThis is why the 2- Tank Maxi Dresses, Men's Long Sleeve Tech Fleece and the Men's Solid V-neck were shippedOn March 4, we refunded Ms*** $back to her PayPal accountWe have made several attempts to reach Ms***, but we have not heard backAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/10) */
*** received a Revdex.com complaint from *** *** *** regarding her PuT orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received *** ***'s complaint, we reviewed her *** account and order history*** ***'s order was canceled due to item being out of stock*** *** contacted customer service as her authorization hold was not removed*** ***'s hold was not released on December 6thWe apologize for the inconvenience this caused her and issued a $eGift Card for the inconvenienceAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at 855-559-between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 13, 2014/12/10) */
I was contacted via phone by ***They were very apologetic & offered a credit
I am very pleased with this outcome & will continue to be a *** customer
Thank you for your prompt and very satisfactory response
*** ***

Initial Business Response /* (1000, 5, 2015/07/02) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her account records and purchase historyWe have confirmed that the fraudulent order that was placed on Ms***'s account was delivered prior to her filing a claim with usDue to this, we were unable to cancel the unauthorized orderPlease note, Customers are solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their accountMs*** would need to dispute the charge with her credit card providerOn July 2, we attempted to call Ms*** at (XXX) XXX-XXXX and left her a messageWe sent Ms*** an email with these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/04) */
RE: *** *** / Order #: XXXXXXXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his account orders cancellingI am very sorry to hear of the difficulty he has experienced
After we received Mr
***'s complaint, we took immediate action to rectify his issueWe spoke with him directly on March 4, 2014, and informed him that his account kept cancelling due to fraudulent activity from August 26, We advised him to create a new account using a different email address and different billing informationWe also advised him that he can use his egift card at a local Walmart storeHe understood and advised he would contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter resolved
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For the possible problem with my walmart account I reated new accounts and try the gift card both got cancelled the orderTHIS GIFT CARD NUMBER -XXXXXXXXXXXXXXXX IS NOT WORKING WHY CAN NOT WALMART CANCEL THE NUMBER AND GIVE ME A NEW ONE THIS IS NOT HARD TO UNDERSTAND
Final Business Response /* (4000, 9, 2014/03/17) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Mr***'s rebuttal arising from his original Revdex.com complaintWe spoke with him on March 17, and advised him that the egift card is still activeHe advised that he will be using the egift card at his local retailerWe also sent him an additional $egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenienceWe advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter resolvedHowever, Mr*** is always welcome to contact us if he has any follow questions or concerns
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent Walmart.com orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe are very sorry to hear about her poor experience with our *** service agents and have ensured that all coaching opportunities were addressedFor the inconvenience, we sent Ms*** a $eGift Card that can be used online or in the storeAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because:
We did not end the conversation with this matter being closedI was advised that there would be more for sale and I agreed to attempt to purchase it againIf the same thing happens I'm supposed to call the representative directly and she'll see what she can doThis has not happened so the matter is not closedI have included screen shots of the transaction and would like something more than "I'm sorry you didn't press the button fast enough"They are allowing 3rd parties to sell the system on their site for times the price they pays for itWhen did walmart become a pawn shop or somewhere for scalpers to sell items? Sincerely,*** ***

Initial Business Response /* (1000, 10, 2014/09/25) */
RE: *** /Revdex.com Case
Walmart.com received a Revdex.com complaint from ***We thank you for the opportunity to address ***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing ***' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that ***' order was delivered at her residence on September 22, at 2:55pmUnfortunately, *** never received her packageOn September 25, we spoke with *** directly and confirmed that her packaged was never received by her or anyone else from her residenceIn addition, she explained the negative experience she received from our customer care departmentWe apologized for the inconvenience and assured her concerns were forwarded to the appropriate departments to be reviewedLastly we issued her a refund for her replacement order she never receivedWe provided our contact information so *** could contact us if she still needed assistanceIn light of this, Walmart.com considers this case closed
Again, we thank *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com