Walmart.com

Initial Business Response /* (1000, 5, 2015/12/21) */
Walmart.com received a Revdex.com complaint from Mr*** ** in regards to his video game orderWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr** placed an order for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Mr**As a courtesy, we asked Mr** to place a new order, which we adjusted and provided a discount forWe also shipped the game to his home at no additional chargeAs such, Walmart.com considers this matter closed
Again, we thank Mr** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took about hours and complaining to different consumer protection agencies (Revdex.com, NC State Attorney General's Office, and Federal Trade commission) for Walmart to get their act together and do what they should have done all alongThe issue was escalated to the "Executive Escalations" department which agreed to let me buy the item for the advertised discount price, provided free shipping, and agreed to a token discount of $that I requested for all the hassle they put me through
I do also want to point out that Walmart provided the same explanation to this complaint that they gave me originally - that the item was out of stock by the time the pickup store processed my orderThis is not an acceptable excuse for canceling the orderThe correct course of action for Walmart was to simply let me know the item is back-ordered, and give me a new estimated pickup dateAs a ***, why Walmart's online ordering process failed is no concern of mine, and certainly not an excuse to cancel my order
*** **

Initial Business Response /* (1000, 10, 2014/05/29) */
Walmart.com received a Revdex.com complaint from Ms*** M *** regarding the Canon Black PowerShot SX-Camera advertisementWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** and have not been successfulAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr*** placed an order for a Fisher-Price Laugh & Learn Smart Stages Crawl Around Car for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Mr***A refund was processed to Mr***'s original form of payment in the amount of $For the inconvenience, we have issued him a $Egift cardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/22) */
Walmart.com received a Revdex.com complaint from Ms*** *** *** regarding the preorder advertisement for the Furious (Blu-ray + DVD + Digital HD + Bonus Content) (Walmart Exclusive) (Widescreen) and Furious PosterWe thank you
for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyThe preorder in question was not advertised on Walmart.com, but advertised on another website http://www.furious7.com/exclusives/The preorder advertisement was while supplies lastThis advertisement was not on Walmart.com, but a link takes ***'s to Walmart.comThe preorders have sold out on Walmart.comThe Furious Poster was sold as a stand-alone item on Walmart.com and has also sold outWe try our best to provide our customers with the widest assortment possible, but sometimes our items run out of stockAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/04) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs*** needed assistance in returning some itemsWe have tried to contact Ms*** via phone at XXX-XXX-XXXX on 12/2/and via email at ***@yahoo.com to get details of the orders, so we can assistWe have not heard back from herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/14) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyUnfortunately, we were unable to locate an order placed on December 9, We reached out to Ms*** via email several times but were not able to get in contact with herUnfortunately, without the order number, we're not able to provide additional assistance at this timeWalmart.com considers this matter closed but we encourage Ms*** to contact us directly if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that they dont care about how special the holidays are for the clients that they think a sorry help us and that the onlu think they care is selling more than anyone without thinking that clients emd up with no money and no gift due to the fact that they are selling without counting availability of item
Final Business Response /* (4000, 9, 2016/02/04) */
Walmart.com received Ms***' additional rebuttal arising from her original Revdex.com complaintThe item that Ms*** ordered sold quickly and became out of stockWe attempted to call and email Ms*** in order to further discuss her rebuttal, however she did not respondIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/20) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order he placed for an AT&T $Refill CardWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s account shows he placed the order on December 8th and called and canceled the order on December 9thWe have tried reaching out to Mr*** on February 20, and we were not able to leave a messageIf Mr*** has any questions, he may reach us at the number belowIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/03) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his two phone cards he has not receivedWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and he advised when he placed both orders the incorrect email address was entered so he was not able to receive the electronically delivered phone cardsAs a one-time courtesy, we have refunded Mr*** $back onto the original method of paymentAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/15) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for a CD that came damagedWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe would like to apologize for the inconvenience Ms*** experienced with *** serviceWe have escalated her concerns to the proper department for reviewWe have issued Ms*** a full refund of $to her original payment method for the damaged CD she receivedIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the refund for the CD but they still have not paid for the taxesI know it seems like a miniscule amount but the fact they are still attempting to take advantage of the situation does not satisfy meAlso, if they do this people the amount is no longer inconsequential
In addition I am offended by the "Goodwill" refund they gave meI am not trying to scam themTheir products came to me damaged, and I was emailed specifically not to return the product to the store where they could see the extensive damageI simply want the business to be responsible for their actions
Final Business Response /* (4000, 9, 2014/12/23) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintOur records indicate the taxes were refunded back to your original payment methodWe apologize that you were offended by the gift card amountWe have issued an additional $eGift CardIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 11, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I thought a lot about how to respond to the latest reply from Walmart.comAt first I was angry because it is obvious that the company did not even bother to read my response, and top of things once again liedMy tax was not returned to me, and still has yet to be; I too have records that show that
I feel it necessary to mention I was not offended by the amount, but by the "goodwill" title that was given on the email that was sent directly to meIf you google "goodwill" what will come up is, "benevolence, compassion, kindness, consideration, charity." This was not an act of kindness or compassion, and certainly not charity
All I've wanted from the beginning was my full refund and for the company to take notice that their products are not properly packaged for shippingIt would be nice for someone to actually say sorry their company was incompetent, and not a copy and paste apologyBut above all I wanted the company to care about their customers
I get that this is a $CD and the poor person who has to answer my complaints are wondering why I'm making such a stink about the whole thingThe reason is because it comes down to principleThe company doesn't care enough to package their products properly and figures if given a $e-gift card I'll shut my mouthWhy would I shop online again when I'm not confident my product will arrive in one piece?

Initial Business Response /* (1000, 10, 2014/08/05) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding an issue she was having with a refundWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** was issued a refund of $on July 29th, The refund was issued to the original payment methodWe have left messages for Ms*** on July 31st and August 4th and have not heard back from herIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Business Response /* (4000, 13, 2014/08/07) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address MsLitlle's concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyOn August 7, 2014, we spoke with Ms*** directly over the phoneWe confirmed she received her refund for the chaise lounge on July 29, We apologized for the inconvenience and assured her that these delivery issues would not occur againIn addition, we sent a $egift card to her email address to compensate her for the inconvenienceLastly, during our conversation, we confirmed she no longer needed assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/19) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his orders placed on August 15thWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that we were unable to cancel his order because we had already started to fulfill it when he contacted usMs*** has been issued a full refundWe're very sorry for the inconvenience and appreciate his feedback regarding her experience with the order and with our *** Service DepartmentHis comments have been forwarded to the appropriate departments for reviewAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/11) */
RE: *** *** / Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that Ms*** contacted our customer care group on March 18, 2014, regarding an unauthorized charge made on February 26, that was delivered and signed for on March 4, Unfortunately, our *** care group was unable to reverse the fraudulent charge or intercept the package since her claim was made well after the time the order was processed and deliveredIn her Revdex.com complaint, she described that she unknowingly gave approval to her cousin to use her credit card and Walmart.com account to place an orderOn August 8, 2014, we attempted to contact her at her account billing phone number since she did not include a call back number in her letterUnfortunately, the number was disconnectedWe sent her a follemail and recommended that she dispute the charge with her credit card provider or contact her local authorities to file a police report against her cousinAt this time, we have not received a reply back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she would like us to address any of her questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 12, 2015/07/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding his accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** had three gift cards saved within his Walmart.com accountHe noticed all three cards have been zero out and used for store purchasesHe advised these purchases were unauthorizedWe escalated this to our billing teamFor security purposes, our billing team mailed out physical gift cards to Mr*** in the amount of $and also provided him an email with information on how to safeguard his accountAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart investigated my account and replaced the gift cards that were taken from my account

Initial Business Response /* (1000, 5, 2015/04/20) */
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s
complaint, we reviewed her Walmart.com account and order historyWe advised Ms*** to place separate orders to reduce the weight per box and we will take care of the shipping costAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 26, 2015, Ms*** placed an order for two eDelivery month PlayStation gaming cardsThe email with the codes were sent to Ms***'s email address on fileWe have resent the codes to Ms***'s emailWe contacted Ms*** and have confirmed that both codes were in one email and provided her the two codesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/15) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms*** complaint, we reviewed her account and order historyWe researched the issue with our web team and confirmed the photo features on our website were working properlyHowever, it is possible that there may have been a temporary error on our website or Ms*** Internet service at the time she tried to complete her photo order
On September 15, 2014, we communicated this with Ms*** directly and apologized for the inconvenienceWe assured Ms*** that there are no issues with photo orders and offered to send her a $egift card to compensate her for the inconvenienceMs*** accepted our offer to send her a $egift cardLastly, we provided Ms*** with our direct contact information so she could contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for responding in such a quick and satisfying manner

Initial Business Response /* (1000, 10, 2016/01/27) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe have confirmed that the three extra lids that came with the order were shipped to Ms*** in errorPer Ms***'s request, we have sent her a pre-paid shipping label to facilitate the return of the lids to our Fulfillment centerWe also advised Ms*** of our Walmart.com Corporate global responsibility and sustainability visionAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/03) */
RE: *** ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr*** purchased our Year Replacement Plan for his productOnce we became aware of his issue, we immediately took corrective action to resolve his issueWe reached out to the Product Care Plan team and they have arranged to assist Mr*** with a resolutionOn October 30, 2014, we received confirmation that the Product Care Plan team attempted to contact Mr*** at (XXX) XXX-XXXX, but he was not availableThe Product Care Plan team left a detailed message and provided their direct number so Mr*** could contact them directly to resolve his issueIn addition, on November 3, 2014, we attempted to reach Mr*** at his number to notify him of the Product Care Plan's arrangement to assist himUnfortunately, he was not availableWe also left him a message along with sending him an email to contact the Product Care Plan team to receive a resolutionIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2014/12/17) */
*** received a Revdex.com complaint from *** *** *** regarding her cancelled order#***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have attempted to reach *** *** on several occasions regarding his complaintIn order to provide her with the best resolution possible, we would need to speak with herAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2015/09/22) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn August 2, 2015, Mr*** placed an order for a Dell Silver 15.6" Inspiron 15, LaptopThis order shows it was delivered and picked up at his local USPS officeMr*** states the item was not in the boxMr*** was not able to obtain a police report, therefore as a courtesy, we have issued a refund back to his original form of paymentAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com