Walmart.com

Initial Business Response /* (1000, 8, 2014/06/06) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com Rebuttal from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
On June 3, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to assist her with her issue and left her a voice message to call us directly. We also sent her an email to contact us directly so we could compensate her accordingly for her troubles. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 4, 2015, Mr. [redacted] placed an order for two Walmart Gift cards. Due to a delay in transit, the gift cards were not delivered by the estimated delivery date. We contacted Mr. [redacted], refunded his gift card order and helped him place an order for eGift cards instead. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/01/03) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order she placed with us. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. When we spoke to [redacted] she advised us she did not receive her two Crayola Desks and chairs. We apologized for the inconvenience this has causes her. We issued [redacted] a refund for those items. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/03/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] was refunded $38.66 and $352.98 on February 26, 2015. We have made several attempts to reach Mr. [redacted], with no avail. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did respond. I left a detailed voicemail explaining that I have more feedback and would like a call back. I have not received a call back. Nobody has given me a satisfactory reason why Walmart cancelled my order and reordered without my authorization. Then I had to walk into the store and get a refund and you refused to just refund me over the phone. So I appreciate the refund but that is not compensation for my wasted time. [redacted]

Initial Business Response /* (1000, 5, 2014/12/29) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Xbox One with Kinect Assassin's Creed Unity Bundle of order#XXXXXXXXXXXXX and the mis-information from [redacted] Service. We thank you for the opportunity to address Mr....

[redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. The Xbox One with Kinect Assassin's Creed Unity Bundle of order#XXXXXXXXXXXXX was damaged in transit and shipped back to us. Mr. [redacted] was not informed. I have spoken with Mr. [redacted] and he has advised he replaced the item before Christmas, because it was a gift. For all of the inconvenience and delays I have issued Mr. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/31) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for a Stack-On 18-Gun Buck Commander Safe. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. When we spoke with [redacted] she advised us she had received her refund it full. [redacted]'s order was lost in transit. We apologized to her for the inconvenience this caused her and issued a $20.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted]'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding cancelled Nickelodeon Paw Patrol - Look-Out Playset, Vehicle and Figure of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have emailed Mr. [redacted] and advised him that the Nickelodeon Paw Patrol - Look-Out Playset, Vehicle and Figure was currently in-stock and that we would honor the price of $29.99. We have not heard back from Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On August 23, 2015, Mr. [redacted] placed order for a Char-Broil CB500X Charcoal Grill from Walmart.com's Marketplace retailer, Beach Audio. When products are ordered from a Marketplace retailer, all claims for products are handled through that vendor. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Vendor.
Mr. [redacted] contacted our [redacted] service team on September 22, 2015 advising the grill did not meet his specifications. The return policy for Beach Audio is 30 days. We contacted Beach Audio and were able to honor his refund request as a one-time courtesy. The grill has been fully refunded and Mr. [redacted] has been sent a $20.00 eGift card for his inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Only, I have not received a $20 eGift card!

Initial Business Response /* (1000, 10, 2014/07/23) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.

Walmart.com received a Revdex.com complaint from [redacted] regarding a description error on Noni softgels. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
 
After we received [redacted] complaint, we reviewed her Walmart.com account and order history. [redacted] advised that she had seen an advertisement for 500mg Noni softgels available from Walmart.com. Unfortunately, we were not able to replicate this and confirmed that Walmart.com only carries 250mg softgels. However, as a one-time courtesy, we have offered to adjust [redacted] order and provide her with one bottle free of charge. As [redacted] was advised, in order to receive the adjustment she will need to place an order and send us her order number. As soon as we have this information, we will get this taken care of for her.
 
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
 
Sincerely,
 
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed the product Ms. [redacted] purchased belongs to the Marketplace retailer Bic Supply. We have notified Bic Supply about Ms. [redacted]'s concerns and they will be contacting her directly to discuss her issue. On December 16, 2014, we notified Ms. [redacted] that Bic Supply would be contacting her directly to discuss the issue she has with her Markeplace product. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 7, 2014/12/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got emails from walmart and other murchant
But nothing happened
I sent them both a respond
SIMPLY TAKE YOUR STUPID PRODUCT
AND GIVE ME MY MONEY
WALMART POSTED FALSE ADVERTISING ON THEIR WEBSITE OF WAT THIS PRODUCT CAN DO
THEY SHOULD TAKE IT
REFUND ME
THEN PLAY CATCH W MARKET PLACE
NOT ME
I will tell you that much
I WILL NEVER EVER BUY ANYTHING FROM YOU
HORRIBLE SERVICE
AND THESE CABLES ARE USELESS
SAVE YOURSELF A LAW SUITE IF MY HOUSE WAS DANAGED FROM SNOW
TAKE IT BACK
AND GIVE ME MY MONEY
ITS CHEAPER THAN HIRING A LAWYER WHEN I TAKE U TO COURT
Final Business Response /* (4000, 10, 2015/01/04) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. We have confirmed the product Ms. [redacted] purchased is manufactured by Bic Supply and the order she is referring to belongs to the Marketplace retailer Tool King. We have notified the Tool King escalation group again about Ms. [redacted]'s concerns and they will be contacting her directly to discuss her issue. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 12, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Both walmart and bic played ping pong w me
I got no where w any of them
Since I have enough paper trial through emails
I will gather that and head to small claims court
Keep ignoring my claim
As if its about the $27
And pray my house doesnt get any snow damage
As I will hold you liable
And yes , you lost a [redacted]
Will NEVER EVER buy any of your products or bics

Initial Business Response /* (1000, 10, 2016/01/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On December 3, 2015, Mr. [redacted] placed an order for a HP Pavilion 17f125ds 173 Touchscreen AMD QuadCore A4 8GB 1TB HDD Win 81 Notebook to be shipped to his home. He placed this order through our Marketplace retailer, FocusCamera. Our Marketplace Retailers are third parties who sell on the Walmart.com platform. Our Marketplace Retailers have different pricing than Walmart.com as they operate independently. FocusCamera is researching this error and will make corrections accordingly. We have escalated this over to FocusCamera and they have advised they are not able to process an exchange and therefore refunded Mr. [redacted]' order. We do apologize for the inconvenience this has caused Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2016/01/29) */
The case has been resolved

Initial Business Response /* (1000, 18, 2014/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted] complaint, we have confirmed her local store would not accept her Laptop for return as she was past the fifteen day return window. On July 17, 2014, we spoke with Ms. [redacted] directly over the phone at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced with the store associates she dealt with and the difficulty of reaching a customer care representative at Walmart.com. We assured her that her concerns were sent to the appropriate departments to be reviewed. Lastly, we issued her a one-time courtesy refund for her laptop and warranty and provided our direct number so she could follow up with us if she still needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she needs additional assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 20, 2014/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
I have been trying to contact you ever since we spoke. When I got the email and it told me to return the item, I am not really happy with this, I don't think I should be responsible for the return shipping, and I have a LOT of personal and confidential information on the laptop, and I cannot access the information to permanently delete the information, and I do not feel comfortable sending it to you with all this information off. I emailed back to the email that I got and someone told me that I had to send it back, and didn't even address the other concerns about it. And I cant get anyone to answer the phone on the number provided, and the number you gave me is different than the one above! I am seriously just going to cancel all accounts with Walmart and quit my business with Walmart for good. I thought that the case was settled and I cant even reach anyone! So if there is nothing to be done about the situation, I will just cancel all accounts and take my business elsewhere.
Have a good day!
Final Business Response /* (4000, 22, 2014/08/01) */
We are requesting an extension for complaint [redacted], filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.

Initial Business Response /* (1000, 5, 2015/08/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her return request for order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time her has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and advised her that the order was placed using our marketplace vendor, Healthcheck Systems. We have escalated her return issue to Healthcheck Systems. Healthcheck Systems has issued RA#[redacted] and that have agreed to waive the restocking fees for the 2- Diono Radian R120 Car Seat with Free Carrying Case - Shadow. Ms. [redacted] has advised that due to financial hardship cannot afford the return shipping fees. We have asked Ms. [redacted] to get an estimate of the fees from her local UPS or FedEx so that we can accommodate. We have not heard back from Ms. [redacted] As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we reviewed...

her account and order history. [redacted] kayak was purchased from [redacted], one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on Walmart.com, and the customer is notified at the time of ordering that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. [redacted] was issued a refund for the kayak on March 7, 2016. We have attempted to contact [redacted] via email and phone at [redacted]-[redacted] and have received no response. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted]-[redacted]-[redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 10, 2014/05/07) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.

Initial Business Response /* (1000, 10, 2015/01/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for a Springfield Folding Deck Chair. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed with fulfillment and the buyer the website is showing accurate information. We apologized to Ms. [redacted] for the inconvenience this caused him and issued him a replacement order. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart has not followed through with their response to me. I was told from a walmart representative that they would be sending me the correct chair and that a follow up email would be sent to me. I have not seen any email or confirmation that the correct item has been shipped.
Final Business Response /* (4000, 14, 2015/02/16) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Per our records Mr. [redacted] has been issued a full refund on $149.78 for order number #XXXXXXXXXXXXX. There was no replacement order. We left message for Mr. [redacted] and have not heard back from him. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2015/02/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding his a refund for syrup he returned. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] was issued a $10.00 refund on September 2, 2014. This credit went back to his original payment method. He should see the credit within three to five business days. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (4000, 7, 2014/08/14) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Mr. [redacted] was inconvenienced after he received the correct amount of the crates he ordered. That is why we issued him a one-time courtesy $50 egift card that will cover the cost of the additional crates he did not receive. In light of this,Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a delayed shipment. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. With the information provided ([redacted]@environcorp.com)we were not able to locate an account. We have emailed several times and have not been contacted back. In order to provide the best resolution possible, we would need to speak with Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com