Walmart.com

my experience dealing with a fraudulent charge on my gift card with Walmar[redacted] Customer Care. Just unbelievable, someone probably hack there system and got my info but somehow they try to blame me saying I must have click on and email. NO I did not I always go to walmar[redacted] directly. My email below explaining my frustration:
my respond:
I called a few time and was hang up on twice. I was tired and the issue was getting stressful. I finally got some help from some one. I explained that my gift card I used before was being used at Walmar[redacted] Order #XXXXXX
by someone I don't know and it seems the order was cancel by someone. I wanted to know how my money form my gift card will be added back from the fraud order. I never open any email and wanted to know how something like this can happened. I always place my order on Walmar[redacted] not through any third party site. This is so stressful all my credit card info was on the Walmar[redacted] site. I hope it can be resolved. Just unbelievable.
they respond:
Thank you for bringing this to our attention. I'm glad to have the opportunity to review your concern and provide the best solution. I’ve carefully gone through our records and could find that the order number XXXXXX is in process.
I'm afraid that we are unable to change an order after you click "Place Order" because your order begins processing immediately.
Because your order is already in the shipping process, I have submitted a request to intercept your order and have it returned. If this request is successful, the item will be returned, and you will be refunded. If the order is too far along in shipping and updates to delivered status, you can try to retrieve the package if you know the recipient or contact your financial institution to dispute the charges.
Do not hesitate to let me know if there's anything else I can assist you with. It has been my pleasure helping you out!!
my respond:
A cancellation was requested by someone at walmart and I was told walmart will look into why my gift card was use and credit me back the amount of $32.65, then I can delete my account and I just check my account and the order is being processed instead of being cancel.
I can't believe I have to beg for my money, I only got back $24.68 from the $32.65, I would like to know where the other $7.97 went.
I just want my money and my account cancel. I am done with walmart. worst experience ever.

Initial Business Response /* (1000, 7, 2014/12/19) */
[redacted] received a Revdex.com complaint from [redacted] regarding his canceled Straight Talk Smartphone order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Customers are limited to 2 Smartphone purchases per year at [redacted]. Our records indicate [redacted] has placed two successful orders for this item during this timeframe. Order #[redacted] on December 1st and order #[redacted] on December 4th. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/11/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 8, 2015, Ms. [redacted] placed an order for an Acer laptop for same day pickup at her local Walmart store. The store she selected did not have the laptop in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If the item is sent from a distribution center, a new order is created. In this case, the original order was cancelled and a new order was created. Per Ms. [redacted]'s request, the new order was cancelled. We contacted Ms. [redacted] and advised her that her warranty was also cancelled and refunded. For the inconvenience, we sent Ms. [redacted] A $20.00 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding cancelled order for the The World of Ice Fire The Untold History of Westeros and the Game of Thrones and price match request. We thank you for the opportunity to address...

Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have made several attempts to reach Mr. [redacted] and we have not heard back. We will honor the price of $25.26 pricing with rush shipping per Mr. [redacted]'s request. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you to the Revdex.com I was continuously ignored by Walmart and offered no resolution until I contacted you.its so sad it had to go this far for 12.95 Walmart should be ashamed and train their reps better.Sincerely, [redacted]

Initial Business Response /* (1000, 11, 2014/12/15) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After receiving Mr. [redacted]' complaint, we reviewed his account records and order history. We have confirmed Mr. [redacted] placed two separate orders of two mobile phones. Per our company terms, customers can only purchase two mobile phones per calendar year. On December 15, 2014, we sent Mr. [redacted] an email offering to sell him two phones at the price he originally paid with the exception that he has not purchased two mobile phones within the year. In light of this, Walmart.com considers this matter closed. However, we will continue to work with Mr. [redacted] should he contact us back to move forward with our arrangement.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The initial pricing for the item at the time of purchase was $9.99 and for each item which I had ordered two of each however now they are asking for me to put out of pocket $99.99 per device plus tax and then a refund will issued. There was no information given about how long it will take for the refund if it would be immediate or if they could discount the amount at store for the items or place them in cart on their site with the discounted price and free shipping that was being offered at the time of the sale. Their option is favorable to only them and still places a burden on the consumer.
Final Business Response /* (4000, 18, 2015/03/13) */
RE: [redacted] /Revdex.com Case
Walmart.com received Mr. [redacted]' rebuttal arising from his original Revdex.com complaint. We sincerely apologize Mr. [redacted] was inconvenienced by our recent arrangement. On February 25, 2015, and February 26, 2015, we attempted to call Mr. [redacted] to make another arrangement to sell him the phones at the price he originally paid and left him a message. We also sent him an email to contact us so we could make another arrangement that he could benefit from. Unfortunately, Mr. [redacted] has not contacted us back. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us back if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Thank you Revdex.com, I am getting my money back because of you.  I went in again today with copies of my bank statement and a shipping document, but they were not going to give me a refund.  The site to store manager continually...

chastised me and muddied the water so it would not be clear about who gave me a refund and which company did not.  If I paid for shipping and more.  They suddenly could find the account number that they had me print documents proving it exits when yesterday the store manager said that account number did not exist.  They would not help me with a different matter and I had to go to a different store to get help.  They watched me with walkie talkies as I went through the store.  
 
Then suddenly the manager that was being insulting, rude, and belittling me today put the phone to his chest and asked me, "who I talked to yesterday?".  I didn't talk to you yesterday and said just the store manager but she said my account number didn't exist and that I received the USB cable.  Suddenly he said that I talked with "someone" and my money is being refunded to me as we spoke.  I thanked him even though I knew it was you who helped me.
 
Thank you, thank you, thank you, you made a horrible situation so much better.  Everyone was starring at me and now I wish that I had said out loud that the Revdex.com got me the refund.
I really appreciate your help, you are fantastic.
 
Sincerely,
 
[redacted]

Initial Business Response /* (1000, 15, 2015/07/23) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On March 4, 2015, Mr. [redacted] purchased a Samsung Silver 11.6" Chromebook PC with Samsung Exynos 5 Dual Processor and Google Chrome OS. Mr. [redacted] advised that his screen did not work. He was not able to get assistance through the manufacture, so, as a one time courtesy, we have issued a replacement for the Samsung Silver 11.6" Chromebook PC with Samsung Exynos 5 Dual Processor and Google Chrome OS. A call tag was issued to have the broken one return back. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/02) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted] . We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /*...

(3000, 11, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart e-mailed me and said they closed my account because of a few returns but that dates back for 11 years. That isn't fair. I have bee na loyal [redacted] for awhile now. Please restore my account.
Final Business Response /* (4000, 13, 2014/06/26) */
Walmart.com received Mr. [redacted]' additional rebuttal arising from his original Revdex.com complaint. At this time, our resolution remains the same. Mr. [redacted]' account with Walmart.com has been closed and future orders will be canceled. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a [redacted] complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed...

her Walmart.com account and order history. On September 4, 2016, [redacted] placed an order for a V7 19" LED Monitor to be shipped to her local store. Due to a delivery issue the order did not arrive at the store as scheduled. We apologized for any inconvenience that this may have caused, but [redacted] has been issued a full refund. We attempted to reach [redacted] by phone and via email to discuss her concerns. We received a response via email stating she preferred no contact. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 10, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding Marketplace vendor advertisement and pricing. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. [redacted] has been contacted by Marketplace Vendor, [redacted] and has been refunded partially per her request for order#[redacted]. I have also taken [redacted]'s feedback regarding pricing for the Reynolds Pactiv 03120 Hefty Compartment Foam Plate-Compartment Foam Plate. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/02/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed on January 31st Site to Store. We thank you for the opportunity to address his concerns and appreciate the time she has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]’s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order on January 31st for a Sanyo 58” TV. He contacted [redacted] service to cancel the order, and they were not able to help him. He contacted his local store and they advised him he needed to come into the store to cancel. We apologized to Mr. [redacted] for the inconvenience and issued him a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Visa $200 Gift cards that he purchased and were not activated. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We've had an internal issue where gift cards were shipped out, but were not activated for use. Our billing department has reviewed Mr. [redacted]'s orders and confirmed that the all cards are either Active or Redeemed for order numbers XXXXXXX-XXXXXX, XXXXXXX-XXXXXX, XXXXXXX-XXXXXX, XXXXXXX-XXXXXX, XXXXXXX-XXXXXX, XXXXXXX-XXXXXX, and XXXXXXX-XXXXXX. We contacted Mr. [redacted] to inform him of this information. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is simply not right that it took this long to rectify this issue!

Initial Business Response /* (1000, 10, 2014/11/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a damaged order he received. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] will not be responsible for returning the damaged item and will be able to keep his refund. He should not receive these notices going forward. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/01/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed Ms. [redacted]'s order was refunded through PayPal Unique Transaction ID # XXXXXXXXXBXXXXXXX. On January 22, 2015, we also confirmed with Ms. [redacted] that she received her refund. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Never received item, lost by UPS. I placed a replacement order on July 7, 2016. Four days later, it hasn't shipped. Supervisor doesn't see a problem. I placed an order,#4491**SSN** on walmart.com, June 26, 2016. When I didn't receive the item, I was told UPS lost it. I understand these things happen but explained that I ordered the item when I did because I needed to use item as soon as posible. Wal-Mart orered a replacement - [redacted] . The order was placed around noon on Thursday, July 7, 2016. Upon checking the order Monday morning, July 11, 2016, the item still has not even been shipped. I went into Wal-mart chat. I was told their records state it will ship today and I would receive it Friday, July 15, 2016. I asked to speak to a supervisor. I was connected with [redacted] L. After reviewing the previous chat, she said the item is expected to ship today. As I issued my complaint and told her I would have thought the item would have been upgraded to a faster shipping due to the negligence but instead, it had been four days since the replacement was ordered and still had't been shipped and after it is shipped it won't get here til atleast Friday. Her response, "I am sorry that you was not told of the shipment date." I explained it wasn't about that and asked her if she doesn't see the problem. I explained the issue again. Instead of upgrading to a faster shipment so your customer wouldn't be further inconvenienced, the item that I was supposed to have received over a week ago, still hadn't been shipped out. Her answer, "Once the order is placed with a replacement no changes can be made." I told her it shouldn't have to be changed, it should have been done from the beginning. I asked her if she was a supervisor. Her answer, "Yes I am. I am in the Corporate Department." From the communication and her inability to comprehend, I find that hard to believe. I told her she doesn't seem to comprehend what I'm saying. Her answer, "No I do not. I am in the corporate department. You can contact our live representatives at [redacted]." I asked her if she had an employee id. Her answer, "Please refer to [redacted] There was no effort made to make up for the negligence. It was as if Wal-Mart could care less if I received the replacement item. I also feel as if I was lied to. Not for a second do I believe [redacted] L. works in the Corporate Department. I understand things happen and I don't want special treatment but Wal-Mart should take some responsibility when a customer does not receive their order. The replacement was scheduled to arrive Friday, July 15, 2016. Then it wa re-scheduled again for Monday, July 18, 2016. So it took 22 days to receive the item. This wouldn't have been the case if Wal-Mart had offered to make up for the negligence the first time. Bad service and unprofessional.

Initial Business Response /* (1000, 10, 2014/03/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order he placed for a Storage Cabinet. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for a Storage Cabinet, site to store. Mr. [redacted] was told by [redacted] service that Walmart would assemble his cabinet. Per the store manager, she didn't think that would be a good idea as she felt the item could get damaged from the store to Mr. [redacted]'s house. We do apologize for any inconvenience this may have caused. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was delivered to his correct address, but he was unable to locate it. We also confirmed that there were similar theft claims made from other customers at the apartment complex he lives in. As a one-time courtesy, we have issued a full refund for his order that will be credited back to his original method of payment within
3-5 business days from when he signs the affidavit we emailed to him. However, in the future, Mr. [redacted] would need to use another shipping address or choose the Ship To Store option since his current address is linked to multiple reports of theft. On August 12, 2014, we attempted to call Mr. [redacted] at the number he listed in his Revdex.com letter, but we were unable to reach him. We left him a message explaining these details and advised him to contact us if he had any follow up questions or concerns regarding this matter. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a gift card that was compromised. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s gift card was compromised. His account has been flagged and security measures are in place. We have replaced the $20.00 gift card with a $40.00 gift card. We mailed the gift card to Mr. [redacted] today. We reached out to Mr. [redacted] and have been told he is on vacation. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an order she placed with Walmart for Pick up Today. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We would like to apologize for the experience Ms. [redacted] had with Walmart. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact they are no longer available. We tried contacting Ms. [redacted] and were not able to reach her. We have issued a $25.00 eGift Card for future purchases. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com