Walmart.com

Final Consumer Response /* (2000, 11, 2016/01/20) */
I just wanted to let you know that I have spoken with a manager at the [redacted] Walmart, and they will be taking care of the problem with the gift card.
Thank you very much for taking the time to help me.
Sincerely,
[redacted]...

[redacted]

Initial Business Response /* (1000, 6, 2015/01/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order he placed for Gift Cards. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] was issued a full refund for the gift cards and the shipping charges. We apologize for the inconvenience this caused him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 28, 2015, Ms. [redacted] placed an order for a Canon All-in-one Machine. Due to a problem at our fulfillment center, Ms. [redacted] was sent the incorrect item. Once we were made aware of this issue we attempted a replacement order. however, the item was no longer in stock. We are truly sorry for any inconvenience that this has caused. We contacted Ms. [redacted] and issued a full refund for the item. We advised her she did not need to return the mirror that was sent to her in error. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for coffee filters. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We recently experienced a price error on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. We apologize for the inconvenience and issued Mr. [redacted] a $12.00 eGift Card. We left a message for Mr. [redacted] with this information. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A message was left on my answering machine that wal-mart was sending me a $12 gift card so I could go buy the case of 12 coffe filters I had already paid for. Instead of them shipping them to me. That's does not work out at wal-mart current price with tax it would come to about $33 and the advertised special price was advertised on wal-mart .com for 3 days that I know about if wal-mart wants to send the money instead of the coffee filters it needs to be what it would cost me
Final Consumer Response /* (4200, 16, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
because there offer dose not cover what I purchased or is it enough to rebuy, like walmart said the $12 gift card was for
Final Business Response /* (4000, 19, 2014/09/16) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We issued Mr. [redacted] a $12.00 eGift Card and apologized for the inconvenience he has with his order. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint. Unfortunately, given the wide discrepancy in pricing, we have canceled orders and [redacted] order was one of them. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). In light of these events, we consider this matter closed. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 10, 2014/10/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that the return window for the camcorder she ordered is 15 days. Unfortunately, Ms. [redacted] was not able to return her product with our [redacted] care department since it was 4 days past the 15 day return window. On October 3, 2014, we spoke with Ms. [redacted] directly at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced and issued her a courtesy refund for her order. During our conversation, we confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received full refund as requested in my complaint. Thanks

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] D. [redacted] regarding the EverStart Maxx Lead Acid Automotive Battery he ordered. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has...

taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 1, 2015, Mr. [redacted] placed an order for an EverStart Automotive Battery to be shipped to and picked up from his local Walmart store. Upon arriving at the store he was told that there was a system issue and he was not able to pick up the battery. Once we were made aware of the situation we immediately took corrective action. Mr. [redacted] was given a full refund and has received the battery at no charge due to the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of
8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with a delightful Walmart rep. who promised that I would get the battery free due to the substantial inconvenience that occurred. When I went to the West Hills, Ca. branch, they refused to give the battery to me. I called again and spoke with a woman named [redacted]. She said that she would take $25 off the battery. She then agreed to the original offer by the delightful rep. after I said that I was going elsewhere to do my holiday shopping.

Initial Business Response /* (1000, 10, 2015/04/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for PUT order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and apologized for the inconvenience and delay. We have refunded Mr. [redacted] $15.12. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding her order for Protection Case with Screen Protector for an Apple phone. We thank you for the opportunity to address her concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] has been refunded $23.63 on December 27th. We apologize for the troubles he had with [redacted] Service. We have escalated these issues to the appropriate department for review. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I continue to receive threatening emails from Walmart saying that they are going to take their money back because they haven't received the item back. I sent the item back to them. Here is the label tracking information. XXXXXXXXXXXXXXXXXXXXXX the package was mailed on 01/02/2015
Final Business Response /* (4000, 14, 2015/01/22) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our records indicate the item was returned on January 18th. Mr. [redacted] should not receive any further emails. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with gift cards she ordered. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Due to an error in fulfillment, the cards were not shipped activated as they should have been. The error has been addressed and we have issued Ms. [redacted] a full refund. As compensation for the issues surrounding her order, we sent Ms. [redacted] an eGift Card in the amount of $25.00. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an unauthorized charge made on his account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On October 7, 2015, an unauthorized order was placed using a gift card that was stored on Mr. [redacted]'s Walmart.com account. We have advised Mr. [redacted] that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. However, as a one-time courtesy we have issued a $50 gift card to be delivered to Mr. [redacted]'s home to replace the funds from his stored gift card. For more details, Mr. [redacted] was advised to submit a police report and identity theft affidavit.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am completely satisfied with Walmart's quick and appropriate response.
Really appreciate the effort.

Initial Business Response /* (1000, 10, 2014/09/02) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Ms. [redacted] was inconvenienced after she received the correct amount of the trash cans she ordered. That is why we have arranged to issue her a one-time courtesy egift card that will cover the cost of the additional trash cans she did not receive. On September 2, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not available. We left Ms. [redacted] a detailed message along with sending her an email to call us so we can complete our arrangement to send her the courtesy egift card. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offer of a gift card. I could understand if they did cancel my order, but they did not, they processed it so I should get what I ordered and paid for as reflected in my order. Thank you.

Initial Business Response /* (1000, 10, 2014/04/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Kebo Futon Sofa Bed. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased the Kebo Futon Sofa Bed which showed expected delivery of March 21, 2014, but Ms. [redacted] did not receive it until March 24, 2014. We contacted the carrier to get more information regarding this delivery. Fedex has advised that the delivery was on time and not late. This item was shipped Fedex ground and the general delivery time from our distribution center in Texas to Ohio is three business days. Fedex advised that they do not deliver on the weekends and therefore this caused Ms. [redacted]'s item to not deliver on March 21, 2014 as it originally stated. For the inconvenience, we credited back the tax and shipping charges in the amount of $14.25 and issued a $20 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the $20 e-gift card through my e-mail. I did not know that FedEx does not deliver on Saturday's as some other companies that ship items do. For future orders for customers, Walmart should extend the expected time frame on the order due to that factor. If an item says it is going to be delivered by a certain day, then that is when you expect it to be there. I am still waiting to see the amount credited back to my card as that sometimes take a few business days. Thank you very much Revdex.com.

Initial Business Response /* (1000, 5, 2015/12/29) */
We are writing to request an extension for complaint XXXXXXXX. Please know that we continue to work with Ms. [redacted] but need additional time to work toward a resolution of her respective issue.
Initial Consumer Rebuttal /*...

(2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/02/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an authorization hold on her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] was issued a full refund of $105.93 on February 20th. We apologize for the inconvenience this caused her and issued her a $15.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the delay of his NET10 $50 Prepaid Card. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for an email delivery of the NET10 $50 Prepaid Card on March 20, 2014. In order for us to make sure fraudulent or unauthorized charges do not occur, we have each order go through a finance screening. The finance screening can take up to 48 hours. Mr. [redacted]'s order was delayed because of the finance hold put on this order. For the inconvenience, we have issued a $10 egift card to him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an she placed on April 10th. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We are sorry for the inconvenience Ms. [redacted] experienced with this order. We have refunded Ms. [redacted] $38.00 on September 18, 2014. This refund went back to her original payment method. She should see this refund within three to five business days. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint. We apologize for any misunderstanding in our prior response. We have contacted [redacted] explained that current the Nintendo classic is out of stock. However we are working with our distributors to replenish our stock as soon as possible. In addition, I offered to follow up with and keep her informed about our next release. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2014/11/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with shipping charges. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. A few items went through a marketplace and we are not able to refund the shipping charges. We have issued Ms. [redacted] a $20.00 eGift Card for the inconvenience this has caused her. We are not able to refund ny orders that are placed through a marketplace. We have sent Ms. [redacted] this information through email and advised her if she has any further questions to please call us. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I haven't received anything from them. I do not even know what an egift card is.
Final Business Response /* (4000, 14, 2014/11/27) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We sent Ms. [redacted] an egift card on November 20th. She should have received this through email. She should call us at XXX-XXX-XXXX if she has not received it. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2014/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have NOT taken care of this matter. They have my email. They have my address. They have my phone number. I am waiting. They lied. They messed up. They need to fix this instead of contacting you guys they need to contact me. I called them before and they said they had no record of a card being issued.

Initial Business Response /* (1000, 10, 2014/12/17) */
[redacted] received a Revdex.com complaint from [redacted] regarding his refund for a heater he purchased. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Our records indicate [redacted] was issued a refund of $16.14 on December 15th. This refund will process back to his original payment method. We apologize for the inconvenience this has caused him. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]