Walmart.com

Initial Business Response /* (1000, 10, 2014/12/19) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for a Family Mobile Samsung Prepaid Cell Phone. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received **. [redacted]' complaint, we reviewed her [redacted] account and order history. **. [redacted]' son called in to state they did not receive the SIM Card with the phone. The website clearly states SIM card included. We apologized for the inconvenience. They did not want to return the phone. We issued a $20.00 eGift Card for their troubles. We are looking into this matter with the appropriate departments. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 11, 2014/08/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a treadmill. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. When he checked the status of his order he saw that it was sitting in Dallas and contacted the freight company for a delivery. Mr. [redacted] was upset as he was not aware that he would have to schedule a delivery. We educated the [redacted] that usually heavy items will require a freight forwarding company to deliver. We also apologized for the inconvenience and issued a $50.00 gift card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Great response and the issue was addressed promptly.

Initial Business Response /* (1000, 5, 2014/12/15) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. Unfortunately, due to a system error, the email instructions and confirmation for the Cyber **nday Free Installation promotion was not emailed to **. [redacted]'s email address. We understand the frustration **. [redacted] experienced and know that he was inconvenience. That is why we have issued him a refund of $50 back to his original method of payment. On December 15, 2014, we sent **. [redacted] an email explaining these details and advised him to contact us if he had any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached **nday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Consumer Rebuttal /* (3000, 7, 2014/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I do respect the sincere response and acknowledgment from [redacted], I consider it "hollow" given the fact that I am still patiently "waiting" for the refund of $50 to materialize. As of today, Dec. 21st, I still have not seen it applied to my original payment method. Once this "refund" does happen, then I would consider this a closed case.
Final Business Response /* (4000, 9, 2014/12/28) */
RE: [redacted]/Revdex.com Case
[redacted] received **. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
We have confirmed the $50 refund was credited back into **. [redacted]'s original method of payment on December 24, 2014. On December 28, 2014, we sent **. [redacted] an email explaining these details. In light of this, [redacted] considers this case closed. However, **. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached **nday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/02/25) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his most recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have reviewed Mr. [redacted]'s order. Mr. [redacted] placed an order for a Midnight Blue video game. It stated it was available for pick up that same day. However, the store that was selected did not have it in stock and therefore the game was going to be shipped to the store at a later date. We contacted Mr. [redacted] and issued 50% off his original order. As such, Walmart.com considers this matter closed.
Again, we thanks Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/26) */
walmart called me and the issue is resovled they are refunding 50% of the total

Initial Business Response /* (1000, 5, 2014/12/07) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have confirmed that [redacted]'s order was delivered to her shipping address. Unfortunately, [redacted] stated she did not receive her package. As a courtesy, a refund for [redacted]'s order was issued back to her original method of payment on November 14, 2014 and November 15, 2014. On December 7, 2014, we notified [redacted] about these details. As such, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You must not have reviewed the orders very well because when I look at the tracking. It states delivery exception and returned to the sender
Final Business Response /* (4000, 9, 2014/12/19) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from her original Revdex.com complaint.
We confirmed [redacted] filed a chargeback for her order after we delivered replacements for her original missing items to her address under [redacted], [redacted], and [redacted]. On December 19, 2014, we notified [redacted] about these details. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 7, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 31, 2015 Mr. [redacted] placed an order for a BlackBerry Classic Smartphone on July 31, 2015 with a 14 return policy. When Mr. [redacted] contacted our [redacted] service department to report issues with the phone, he was outside of the return timeframe. As such, we were not able to offer a refund or a replacement and referred him to the manufacturer for assistance. We have tried to reach Mr. [redacted] several times to discuss this further but have been unsuccessful. As such, Walmart.com considers this matter closed but we encourage Mr. [redacted] to contact us directly if he needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Okay first off Walmart has yet again shown a very VERY low standard of [redacted] service. Of course they could not contact me. They were attempting to call on the time frame that my phone was sent in after their horrible service and they were informed that they had to respond within the next day because I would not have it. Do not let them fool you into thinking they did not know that because they did.
Second their service with the so call highest authority(their words not mine) was as useless as speaking to the common workers. They want me to play this phone tag again with Blackberyy and I am not doing it. They say they cannot contact Black Berry and yet they can contact me or have me call them and then they can speak to them. I have done that already I am not doing it again to rehear what was already stated and have to deal with the blame again for another 2-3 hours. I did everything that Walmart asked of me and they are just choosing to ignore that. I spoke with BlackBerry. I had Blackberry on the phone, BlackBerry spooke with over 10 employees I did my part. This is not something I should have to deal with. So no the "higher up" has been no help to me. All they are suggesting to me is to do what I already have done as they asked me to do again just so they can tell Blackberry they are responsible which they have already done as well. The task is getting redundant and is really not leading into any solution. It is making me have to go back into circles. BlackBerry has done far more for me whether they are responsible or not but this whole thing needs to be nipped in the [redacted] and I should not have to be the one to get contact between Black Berry and Walmart because they cannot get their act together as two cooporations signing contracts without knowing the terms in full. So as far as I am concern Walmart will do everything in their power to take the blame off themselves even at the cost of my time which I have given quite a bit of and make me redo every step that they already had me do. This needs to be handled and I as a consumer who being serviced by a company that so called prides themselves on [redacted] satisfaction is not satisfied by anything they have done.
Final Business Response /* (4000, 11, 2016/02/12) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. As we advised in our previous response, we are unable to provide a refund or replacement for Mr. [redacted]'s order because the item is too far outside of the return window. We contacted Mr. [redacted] to review the manufacturer warranty information and issued him a $25.00 eGift card for his inconvenience. In light of these events, Walmart.com considers this matter closed.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr....

[redacted]'s complaint, we reviewed his Walmart.com account and order history. We have tried reaching out to Mr. [redacted] at the number provided XXX-XXX-XXXX and sent him an email on January 10th and have not heard back from him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she placed for a Bench Ottoman Coffee Table with 4 tray Tops. We thank you for the opportunity to address her concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Unfortunately, our records indicate that the items quickly went out of stock and her order canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly list as available, when in fact, they are no longer available. As a one-time courtesy we have issued Ms. [redacted] a $25.00 eGift Card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response, because I believe they did the right thing.

Initial Business Response /* (1000, 10, 2014/07/25) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding charges on her card. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] states that she was charged for items she wanted to cancel and ended up returning. We have reviewed the order and it shows that she was not charged for the full order. She was charged $179 and then refunded back that amount because she has either returned the items or refused the shipment. She stated she saw a charge for $828 and wanted a refund. I have reviewed her purchase history and show there was an order for that amount made in May. She stated that there was nothing wrong with the order, so no refund was given. We have escalated her concerns about her customer service experience to the appropriate level to have that reviewed and addressed. For the inconvenience, we have issued a $100 Egift Card. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is a copy of my bank statement in regards to the charge that [redacted] from Walmart stated that "was not" withdrawn from my account. It "clearly was according to my bank account as stated below. The charge was withdrawn on June 10, 2014 in the amount of $828.37. All of the information I copied and pasted from my bank statement, which is Bank of America. I do not understand why Ms. [redacted] stated that the funds were "never" taken out of my account when they "clearly" were.
As Ms. [redacted] stated, I did place an order with Walmart, but cancelled it approximately 10 minutes after the call, as my husband had already purchased a patio set. I was advised by the customer service rep. that I called promptly and that the money would be placed back onto my Visa card. It is now 7/29/2014 and I "still" have not received a refund from Walmart for $828.37. I notified my bank and they have put a "temporary" credit on my account until they can finish doing research on the claim with Walmart.
06/10/2014
Show additional information for activity type debit cards -828.37 CHECKCARD [redacted] WALMART.COM XXXXXXXXXX XXX-XXX-XXXX AR XXXXXXXXXXXXXXXXXXXXXXX
activity type debit cards
status type icon cleared
Cleared. Select to mark activity type debit cards -828.37 CHECKCARD [redacted] WALMART.COM XXXXXXXXXX XXX-XXX-XXXX AR XXXXXXXXXXXXXXXXXXXXXXX as Reconciled -828.37
Final Business Response /* (4000, 17, 2014/09/12) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have contacted Ms. [redacted] back on July 30, 2014 regarding her rebuttal for a charge for $828.37. I have advised her this was an order that was placed back in May for a Sony HDMI DVD Player, Ematic 2 Shelf DVD Player Wall, 2 Year Replacement Plan for Home Video item, Premier Mounts LPFM3752 Fixed Low-Profile Wall Mount, VIZIO E480i-B2 48" 1080p 120Hz Full-Array LED Smart HDTV, and a Coral Coast Pleasant Bay Curved Back Porch Swing - White. Order number in question is XXXXXXXXXXXXX. She clarified to me that there was nothing wrong with this order. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 19, 2014/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2014/12/15) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted]'s order was delivered to his local store on December 3, 2014. Unfortunately, [redacted]'s order was not available when he attempted to pick up his order after he received his pick up confirmation. As a courtesy, we issued [redacted] a $20 refund back to his original method of payment for his order. On December 15, 2014, we sent [redacted] an email explaining these details and advised him to contact us if he had any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (2000, 13, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/01/29) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was refunded for her order on January 24, 2015. As a courtesy for the inconvenience, we have sent Ms. [redacted] a $20 egift card to help her with her next purchase. On January 29, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We sent Ms. [redacted] an email apologizing for the inconvenience and provided the details above. We also provided our direct number so Ms. [redacted] could contact us if she still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/10/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On September 16, 2015, an order was placed for a $15 Xbox Live card under Mr. [redacted]'s account using his saved gift card. We have researched this and do not see any breach on our side. We contacted Mr. [redacted] advising to change his password ** the email that was linked to the account as well as check his laptop/computer for any malware, but have not heard back from him. We have closed his account to prevent any future use. As a one-time courtesy, we have issued a new $15 Gift Card to his physical address. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have confirmed that a refund was issued for Ms. [redacted] since the product was not in stock. Unfortunately, Ms. [redacted] did not sign the return affidavit we emailed her in order for the refund to be completed. On November 17, 2014, we attempted to reach Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left Ms. [redacted] a message along with sending her an email and advised her to contact us. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this case closed. However, we will continue to work with Ms. [redacted] when she contacts us back.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 11, 2015/05/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his late to arrive Backyard Discovery Summer Cottage Wooden Playhouse of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted] concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised us that he has received the Backyard Discovery Summer Cottage Wooden Playhouse, but it arrived late. For the inconvenience we have refunded Mr. [redacted]'s shipping $99.97 and adjusted his order $50.00. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
Walmart.com received a Revdex.com complaint from [redacted] S regarding her order she placed on December 4th. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted] S's complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] S was issued a full refund of $162.33 to the original payment method. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] S for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please review the refund carefully. The refund was for a NEW order for the same item and not for the the order in question
I placed the NEW order after I realized that the package was stolen. I paid for the order in question with my Discover Card on 12/5/14 in the amount of 114.33 (after applying a portion with Walmart gift cards).
The NEW order which was refunded was purchased with a VISA card and was NEVER picked up from the store.
Final Business Response /* (4000, 16, 2014/12/26) */
Walmart.com received Ms. [redacted] S's additional rebuttal arising from her original Revdex.com complaint. Our records indicate she has filed a chargeback to with credit card company to dispute the charges. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 19, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Additional information posted on 12/30 was ignored by merchant and no new proposed resolution. I am copying the said information as follows:
"The chargeback was the "recommendation" by a Walmart representative when I called Walmart.com for assistance. It is unsatisfactory as the chargeback was only a partial payment for the stolen item. An additional $50 was paid with a Walmart store card and it is still accounted for. As such, I would like to stand by my original complaint and keep this in record with the Revdex.com and warn consumers of its practice and poor [redacted] service."

Initial Business Response /* (1000, 5, 2015/01/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for two Visual Land Tablets. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] is out of the return policy, but as a one-time courtesy we have issued him a refund. He will need to sign the affidavits that we emailed to him. When the affidavits are signed and retuned the refund will begin to process. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/18) */
[redacted] received a Revdex.com complaint from [redacted] regarding the order he attempted to place on November 28nd. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Unfortunately, our records indicate that the items quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. I contacted [redacted] to discuss his feedback and for the inconvenience, issued a $125.00 gift card to purchase a comparable TV. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding the complaint she filed with the Revdex.com. We thank you for the opportunity to address Ms. Beigie's concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We tried reaching out to Ms. [redacted] on October 20th & 24th at the number we have on file XXX-XXX-XXXX. We also sent an email on October 27th and have not heard back from her. In light of these, Walmart.com considers this matter closed.
Again, we thank Ms. Beigie for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order that was shipped to the wrong address and item was not gift wrapped. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Unfortunately, once an order has started to process for shipment, we are unable to change the shipping method. As far as we can see this order did not have an address change. This was purchased through a third party vendor BikeSomeWhere.com, and they advised us the order was received in their gift wrap department and internally scanned. We reached out to Ms. [redacted] and have not heard back from her. We have issued Ms. [redacted] a $20.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2015/02/06) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for the redeemed Straight Talk Unlimited* Text, Talk and Web Access 30-Day Service Card (Email Delivery) of order#XXXXXXXXXXXXX. We thank you for the...

opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Because Ms. [redacted]'s phone card was redeemed we are not able to refund this order. We have also escalated Ms. [redacted]'s refund request to Straight Talk and they have advised that email delivered cards that have been redeemed are non-refundable. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com