Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/01/18) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's account records, we confirmed her order was placed on December 31, 2014, and processed for shipment on January 2, Unfortunately, Ms [redacted] 's request to cancel her order that was placed on December 31, did not complete before the order was processed for shipmentIntent to cancel requests can take up to business days to process and does not guarantee cancellationOur [redacted] care department has already informed Ms [redacted] regarding the steps she can take to return her itemOn January 18, 2015, we sent Ms [redacted] an email explaining these detailsIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she has any follow questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 12, 2014/12/11) */ Thursday, December 11, Filed Electronically Re: Case # [redacted] I am writing you in response to the above referenced complaint Store management has informed our office that they reached out to [redacted] and offered him the televisionManagement has informed us that [redacted] was satisfied with the resolution We appreciate the ability to look into this issue We will consider this matter closed With regard, Melissia D Risk Resolution Coordinator Walmart Stores Inc Initial Consumer Rebuttal / [redacted] (3000, 14, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the reply from the [redacted] representative " [redacted] ." As accurateShe replies that the store contacted me (true), and that the store "offered him the television" (untrue)The store DID offer me a television - a 39" television versus a 40" television, stating that was "all they could do" I accepted it and purchased it as time was of the essence and this had drug out long enough, and in that regard this matter is closed on my part and I am finished But I will not let it be left that the [redacted] representative is making a statement that I was offered what I had purchased, when in fact I was offered a "take it or leave it " smaller television option Thank you for helping to arbitrate an begrudgingly accepted resolution, Revdex.comMatter is considered closed on my end

Initial Business Response / [redacted] (1000, 15, 2015/12/08) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr [redacted] placed an order for an NB-11LH Battery & amp; Charger Essential Bundle, from one of our Marketplace retailers, Cameta CameraWhen products are ordered from a Marketplace Retailer, all claims for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer The description for the product Mr [redacted] purchased stated a Spare NB-11L/NB-11LH Battery for Canon would be included in the bundleThe posting online indicated either NB-11L or NB-11LH would be sent to the [redacted] with the bundleWe contacted Mr [redacted] and went over the description with himMr [redacted] was not happy with the item sent and as a one-time courtesy, a full refund was issued for the itemAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart refunded my moneyIt was painful for me in getting this correctedThe third party Cameta Camera never did offer any help or admit their errorCameta Camera should be avoided

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyWe have confirmed with our Merchandising team our site has been updatedOur site states it is down alternative which is what it isPolyester fibers are manufactured to "feel like" down which is a very common industry termWe apologize for inconvenience this caused Ms [redacted] As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not completely satisfied with that explanationThat is not the only issueIf they would have taken the time to read, there were two issuesThey also claim the comforter is reversible, which it is notI completely understand what "polyester" isIndustry standard, or not, the item was deceptively advertisedI have included all my emails on this issue (with photos) in the email threadI want a second response as to why "Reversible" was not addressedIn my original email " [redacted] C" with Walmart.com [redacted] care already apologized for "the item being listed incorrectly." I do not want to see the item on their website with "Reversible" or "Down" in the headerThat is my resolutionI will wait on the response as to why "Reversible" was labeled? Final Business Response / [redacted] (4000, 9, 2015/06/15) */ Walmart.com received Ms [redacted] ' additional rebuttal arising from her original Revdex.com complaintThe site has been updated with accurate informationWe apologize to Ms [redacted] for not addressing the reversible issue when we received the Revdex.com complaint as the site did not say reversible at the timeWe have issued Ms [redacted] a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 11, 2015/06/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have updated and corrected their websiteThanks

Initial Business Response / [redacted] (1000, 10, 2014/07/03) */ We are requesting an extension for complaint XXXXXXXX, filed by Mr [redacted] We will continue to work with Mr [redacted] , but need additional time to work toward a resolution of his issue

Initial Business Response / [redacted] (1000, 10, 2014/12/09) */ [redacted] received a Revdex.com complaint from [redacted] regarding the authorization holds for his cancelled order# [redacted] and [redacted] We thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] ***'s complaint, we reviewed his [redacted] account and order historyWe have made several attempts to reach [redacted] to provide resolution and have not had any responseIn order to provide the best resolution possible we will need to speak with [redacted] ***As such, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 11, 2014/11/17) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After receiving [redacted] 's complaint, we reviewed his account records and order historyWe were unable to locate the additional shipping cost [redacted] claims we charged himOn November 12, and November 13, 2014, we communicated with [redacted] and arranged for him to fax us a copy of his credit card statement reflecting the additional shipping charge so we can issue him a refundAt this time, we have not received [redacted] 's credit card statement, but we will assist him with a refund once it is received and confirm the chargeIn light of this, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/11/18) */ We did have FED EX pick up the set at my home on NovThe purchase price has been refunded, however Walmart states that they did not charge us shipping on the set sent in errorMy credit card statement reflects that they indeed charged us $in shippingNumerous emails back and forth to Walmart with credit card statement which reflects charges recently faxed to themSTILL waiting for response!! Want shipping charges on set sent in error refundedAny assistance from you will be greatly appreciated!! Final Business Response / [redacted] (4000, 16, 2014/11/26) */ RE: [redacted] /Revdex.com Case [redacted] received [redacted] 's rebuttal arising from his original Revdex.com complaintWe received [redacted] 's bank statement and issued him a refund for the additional shipping charge he did not receiveThe refund will be credited back to [redacted] 's original method of payment within 3-business daysIn light of this, Walmart considers this case closedHowever, [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 11, 2014/10/30) */ We are still reviewing Ms [redacted] request and would like to ask for an extensionWe will post an official response when the issue is resolved Final Business Response / [redacted] (1000, 22, 2014/11/20) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding an order he placed on Walmart.comWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOur records indicate that on July 24, 2014, he placed an order from ArtofDeals, one of Walmart.com's Marketplace RetailersUnfortunately, due to a system error, the order was stuck in processing and was not shippedOn 11/3/2014, we canceled the orderWhen Mr [redacted] placed the order, his Credit Card was authorized for the full amountHowever, since the order was not shipped, funds were not collectedThe authorized amount for the luggage he purchased should be been returned to his accountWe're very sorry for the inconvenienceAt this time, Walmart.com considers this matter closed but Mr [redacted] is more than welcome to contact us directly if he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her issue regarding a tax refundWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] will need to email [redacted] @wal-mart.com for all tax refund issuesIn light of these events, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] is being very inefficient by expecting a [redacted] to repeatedly contact WalmartAs I mentioned in the complaint, I contacted Walmart on Jan informing them of the tax overcharge, gave them a detailed calculation and requested a refundWalmart replied on Jan saying that it forwarded my e-mail to their Tax DepartmentTheir Tax Deparment (1) did not send me an e-mail and also (2) did not refund the tax overcharge I am copy-pasting the reply that Walmart sent me on Jan 3: Reference#: XXXXXXXXXXXX Response email 01/03/XXXX XX:XX AM Hi [redacted] ***, Thank you for contacting us, we're glad to assistWe have sent your request to Walmart.com's Tax Department to adjust the taxes for order number XXXXXXXXXXXXX Please allow business days for the request to be received and adjustedYou will receive an email informing you either if the refund could be issued or not If you have additional questions, please reply to this email and we'll be happy to assist Sincerely, [redacted] M Walmart.com [redacted] Care What [redacted] should have done was checked on the [redacted] Care Department and dug up the complaint I filed on Jan and determined why Walmart never resolved on the complaintHow many times does [redacted] expect me to keep contacting Walmart with the same complaint? Once should be enoughIf a Walmart [redacted] Care employee ( [redacted] M.) told me that I will be receiving a reply from their Tax Department in business days, then I expect getting a reply from their Tax DepartmentI shouldn't have to keep contacting Walmart [redacted] Care Final Business Response / [redacted] (4000, 9, 2015/02/10) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe reached out to our Billing DepartmentMs [redacted] should receive her refund within two weeksBilling also advised they are working with a team to update the tax rate so the error will not happen againIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 11, 2015/02/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally got a response from Walmart's Sales Tax Operations on Feb They refunded the $sales tax overcharge on my Jan purchaseThank you [redacted] AThe refund posted Feb in my credit card's account activity To the Revdex.com, When I wrote this in my original complaint - "In all the purchases I have made in the past on Walmart.com, this company always overcharged tax on "food, drugs, medical appliances." I always had to contact them to issue a refund." - I meant that Walmart did always overcharge sales tax on all food/drugs/medical appliances purchases made in the previous yearsI always had to contact them to correct their calculations and have a refund issued and they have always issued a refundIt was only this year that I had to resort to bringing in the Revdex.com because Walmart failed to respond I hope that what [redacted] wrote is true, that Walmart is going to update their tax rateI've been pointing that out to them (in written correspondence) in the past yearsIt's been a really long time coming Thank you Revdex.com and Walmart

Initial Business Response / [redacted] (1000, 18, 2015/12/15) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent ordersWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] ' complaint, we reviewed his account and order historyOn October 11, 2015, Mr [redacted] placed an order for a Better Homes and Gardens Dining Table along with matching chairsUnfortunately, the table arrived damagedMr [redacted] was issued several replacement tables, which arrived damaged as wellWe have apologized to Mr [redacted] for this inconvenienceWe contacted the appropriate teams to address the root cause and worked with Mr [redacted] ' local Walmart store to have a table delivered to the store undamagedAdditionally, the Store Manager was able to have the table delivered from the store to Mr [redacted] ' homeAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] T Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/05/16) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a returnWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr [redacted] advised he tried to return an order at the store for some speakers that were not working correctlyMr [redacted] was advised he could not return the speakersWe contacted the store manager, and she advised that Mr [redacted] bring in the items and she would take care of the returnMr [redacted] advised us he does not have the speakers anymoreWe apologized to Mr [redacted] for the inconvenience and issued him a $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response / [redacted] (2000, 8, 2016/01/08) */ NATURE OF DISPUTE CASE # XXXXXXXX: I file a complaint against walmart and I need to drop it ,end it because their was an error that is now correcteddrop complaint against walmart tha every thing is ok DESIRED RESOLUTION: drop complaint

Initial Business Response / [redacted] (1000, 5, 2014/09/05) */ RE: [redacted] / Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that her order was cancelled due to her payment information not passing our billing verification systemHowever, we were able to work with our billing group to make an adjustment to Ms [redacted] ' account that will help her future orders processOn September 4, 2014, we spoke with Ms [redacted] directly over the phoneWe apologized for the inconvenience and explained the update we made to her accountWe made an arrangement to price match the price Ms [redacted] paid for her original order towards a new order for the same productShe accepted our offer and placed a new order XXXXXXXXXXXXX that we issued a refund credit amount of $During our conversation, we confirmed she no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept because they matched the price I originally paid for the Ipad...thank you

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her orderWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe apologized to Mr [redacted] for the inconvenience he experienced with his orderWe reached out to the manufacturer, Ameriwood and verified they are shipping the defective piece to Mr [redacted] We also issued Mr [redacted] a $eGift Card for his troublesAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/02/27) */ We are still reviewing Ms [redacted] ' request and would like to ask for an extensionWe will post an official response when the issue is resolved Final Consumer Response / [redacted] (3000, 12, 2014/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please note the following charges on my account: 11/11/XX XXXXXXXA52DA3A8XE WALMART.COM XXXXXXXXXXX AR $ 11/11/XX XXXXXXXAB00E3JJBJ WALMART.COM XXX-XXX-XXXX AR ($545.43) 01/01/XX XXXXXXXQP2DFLSP5L WALMART SAMS RECOV XXX-XXX-XXX AR $ 01/01/XX XXXXXXXDB2DQBW0TL WALMART.COM XXXXXXXXXXX AR $ The above clearly shows all amounts charged PLEASE HAVE THIS COMPANY PROVIDE MY REFUNDTHIS ISSUE HAS BEEN IN AFFECT SINCE 11/18/WITH A 17-DAYS DELAY IN DELIVERYMY PAYMENT WAS MADE IN A TIMELY FASHION, I SHOULD NOT HAVE TO WAIT ANY LONGERTHIS IS NOW A 3-MONTH EXTENSION, WHAT TIME DOES WALMART NEED? PLEASE, PLEASE HELP ME BY HAVING THIS COMPANY ISSUE MY REFUNDTHIS TOO MUCH, WHY DO CONSUMERS HAVE TO SUFFER AT HANDS OF THESE LARGE COMPANIES? SINCERELY, [redacted] A [redacted] Final Business Response / [redacted] (4000, 14, 2014/03/04) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the double charge that was made on her accountWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyWe contacted Ms [redacted] and she provided us with the transaction details of the double chargeWe have forwarded that over to our billing team who confirmed she was double charged in errorA refund of $has been credited back to the original form of paymentAs such, Walmart considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted] @walmart.com Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/10/24) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing an incorrect description listingOnce we became aware of this issue, we took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information) We understand that Mr [redacted] was inconvenienced after he received the correct amount of the Brita Soft Squeeze Water Filter Bottles he orderedThat is why we have arranged to issue Mr [redacted] a one-time courtesy $egift cardOn October 24, 2014, we spoke with Mr [redacted] directly over the phoneWe apologized for the inconvenience and explained our arrangement to send him a courtesy $egift cardMr [redacted] accepted our offer to send him a $egift card that we have processed under order XXXXXXX-XXXXXXLastly, we issued Mr [redacted] a refund of $back to his original method of payment for the bottles he never received at his local Walmart storeDuring our conversation, we confirmed that Mr [redacted] advised he no longer needed assistanceIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/10/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart explained how/why the situation happened, credited my Credit Card, and compensated me for the error and inconvenience

Initial Business Response / [redacted] (1000, 10, 2016/02/15) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn December 23, 2016, Mr [redacted] placed an order for a Trampoline and Enclosure to be delivered to his local storeUnfortunately, due to a technical error, the full order was not shippedA full refund has been issued for the orderWe contacted Mr [redacted] , verified that his refund had been processed and sent him a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] B rectified this deficiency promptly and professionally

Initial Business Response / [redacted] (1000, 5, 2014/02/28) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his refund he did not receiveWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe contacted our billing team and they have sent an emergency check for his refund of $This was mailed out to Mr [redacted] as of February 28, via FedexWe contacted Mr [redacted] informing him of thisAs such, Walmart considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 7, 2014/03/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept because I finally received the check today in the mail 3/5/for $ [redacted] was also kind enough to comp an additional $gift card for my long waitI am very grateful to her for everything!

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn July 7, 2015, Ms [redacted] placed an order for a 20" Mongoose Bike for same day pick up at a local storeSubsequently due to a system error a duplicate order was placedMs [redacted] was unaware of the second order until she reviewed her billing and saw the second chargeOnce we were made aware of the situation, we processed a refund for Ms [redacted] and addressed the system issueWe apologize for any inconvenience this has caused and have issued Ms [redacted] a $eGift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response, but it took months to resolve this issue, and having to contact the Revdex.comThank you Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/07/31) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments On July 31, 2014, we have attempted to contact Mr [redacted] via phone at (XXX) XXX-XXXX and (XXX) XXX-XXX, but have been unable to speak with him directlyAfter further reviewing this matter with our Billing group, we have confirmed his gift card could not be refunded since it was already redeemedPer our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com accountCustomers are solely responsible for keeping the password for their Walmart.com account safe and for any activity conducted under their accountHowever, as a one-time courtesy, we have arranged to issue him a one-time courtesy $Walmart egift card in place of a refundWe advised Mr [redacted] to contact us directly so we can complete our arrangement to send him the $egift card and will do so upon hearing back from himIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)