Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/10/20) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent Walmart.com orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe're sorry to hear that he didn't receive a full refund when he returned his Walmart.com item to a local Walmart storeThis was an error and has been addressedWe have processed an adjustment for the difference and sent Mr [redacted] a $eGift Card for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 9, 2015/01/09) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his cancelled order# Space GrayWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s issue has been resolved by Store Manager [redacted] of Wal- [redacted] in [redacted] As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 7, 2015/04/16) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her delayed resolution from Asurion Warranty ServiceWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have spoken with Asurion and they confirmed the T-Mobile Pre-Paid Samsung GSLTE 16GB, Titanium Gray/Marble White was no longer available and Ms [redacted] would be issued an eGift cardAsurion advised that there were issues that made them unable to process the eGift card and Mr [redacted] was mailed a checkWe have spoken with Ms [redacted] and she confirmed she has received the checkI advised Ms [redacted] that we have escalated the issues regarding receiving incorrect information from Asurion's [redacted] service team for coaching opportunitiesAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/02/27) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her most recent orderWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed an order for two HP laptopsIt was scheduled to be delivered on 2/16/The HP laptops were shipped out two days later than expectedThis caused a delay in the delivery timeMs [redacted] states she did not receive the laptopsAs per the tracking, it shows both laptops were delivered to her at her [redacted] address on 2/18/at 11:AMWe have tried to contact Ms [redacted] by phone at XXX-XXX-XXXX on 2/20/and 2/24/2015, as well as email on 2/23/and 2/25/We have not heard back from Ms [redacted] confirming that she did receive the laptopsAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/01/13) */ [redacted] received a Revdex.com complaint from ** [redacted] regarding her order for a Chrome BookWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received ***'s complaint, we reviewed her [redacted] account and order historyWe have no information that a $gift card was offered with the Chrome Book at that timeAs a one time-courtesy we will send ** [redacted] one $egfit cardIn light of these events, [redacted] considers this matter closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am somewhat satisfied with the results however, I won't be ordering anything online from them againI have no way of knowing whether the advertising is legitimate or notEspecially since there was no disclosure advising me this could happen when I placed the order through their siteThanks for your help

Initial Business Response / [redacted] (1000, 10, 2014/11/10) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her order she placed for a TV that is not working properlyWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe left Ms [redacted] a message on November 5th and November 10th with the manufacturer phone numberWe also sent her an email on November 5th providing the informationWe have not heard back from herThe manufacturer phone number for E-Sceptre is X-XXX-XXX-XXXX or X-XXX-XXX*-***As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] purchased a marketplace item and was unable to return her Washing Machine since it was past the marketplace retailer's return windowIn addition, Ms [redacted] states that there was no information indicating she was purchasing an item through a marketplace retailerPlease understand that the marketplace retailer information is listed on the marketplace's item page beside the item imageHowever, we understand the frustration Ms [redacted] has been throughThat is why we have issued her a one-time courtesy refund for her order on July 30, On this day, we emailed these details to Ms [redacted] and advised her to contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is more than welcome to contact us she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 11, 2014/07/03) */ RE: [redacted] / Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's account records, we have confirmed that replacements for his missing items were delivered to him on June 23, On Tuesday, June 30, 2014, we attempted to contact him via phone at (XXX) XXX-XXXX, but no one was availableWe sent him an email on July 1, and advised him to contact us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us if he would like us to address any of his questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although I did receive the replacement shipment, my issue still remainsPer their customer service I will be billed for the replacements unless I send back the incorrect items from the first shipmentAgain, due to me being physically handicapped and disabled, I am unable to do this THE CHARGES COVERING THE REPLACEMENT ITEMS STILL REMAIN! I HAVE NOT HEARD FROM WALMART REGARDING A CREDIT FOR THESE ITEMS I have left multiple phone messages for Walmart at the number provided above; yet, I still have not received a call back Please have them call me utilizing an unblocked number Thank you Final Business Response / [redacted] (4000, 15, 2014/07/18) */ RE: [redacted] /Revdex.com Case Walmart.com received Ms [redacted] 's rebuttal arising from his original Revdex.com complaintAfter reviewing Mr [redacted] 's complaint, we made arrangements to have our fulfillment center allow him to keep the incorrect items and not be chargedOn July 18, 2014, we attempted to reach him at (XXX) XXX-XXXX, but he was not availableWe left a detailed message explaining our arrangement with the fulfillment center and provided our number so he could contact us if he had any follow up questions or concernsWe have not heard back from himIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 6, 2014/12/23) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her authorization hold removal request for cancelled order# XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] 's order was cancelled on December 10, We have attempted to reach Ms [redacted] via ( [redacted] @hotmail.com)We have not heard back from Ms [redacted] In order to provide Ms [redacted] with the best resolution possible we will need to speak with herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive an email from the company, Wal-Mart.comI did receive a call from them and unfortunately missed itI did return the call and have hear nothing backI will try to call once more but I feel they are hoping to let this go until the 9th when the claim will be dismissed by the Revdex.com Final Business Response / [redacted] (4000, 10, 2015/01/28) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe spoke with Ms [redacted] and she advised that she was not informed why her previous orders were cancelledMs [redacted] advised she had to purchase her items from another retailer and that the authorization hold issue had been resolvedWe advised Ms [redacted] that her orders were being cancelled because the order did not pass [redacted] security checks and needed to ensure and verify that this was Ms [redacted] (device ID and payment information)For the inconvenience we have issued Ms [redacted] $eGift cardWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/11/24) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her account recordsUnfortunately, Ms [redacted] 's order was delayed due to a communication error with our system and the storeOn November 24, 2014, we communicated with Ms [redacted] via email under incident XXXXXX-XXXXXXWe apologized for the inconvenience offered to send Ms [redacted] a courtesy $egift card to help her with her next purchaseMs [redacted] accepted our offer to send her a $egift card and we confirmed she no longer needed assistanceAs such, Walmart.com considers this matter closedHowever, Ms [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/03/21) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the defective Keurig Elite KSingle Serve Coffeemaker Brewing System she wanted to returnWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] 's purchased the Keurig Elite KSingle Serve Coffeemaker Brewing System and from the first day it has not been working properlyBecause she is disabled, she can not go to her local Walmart store to exchange itWe contacted Ms [redacted] 's and advised that we can issue a replacement to herWe issued a UPS call tag to have her defective Keurig Elite KSingle Serve Coffeemaker Brewing System picked up from her homeFor the inconvenience, we have issued a $Egift Card to help purchase new K-Cup coffeesAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart did what they said they would do, but unfortunately, I'm having the same problems with the replacement brewerI'd like some more time to continue observing what's happening with this brewer, as I've just received itEventually, I might want to replace it with a different model of a Keurig brewer

Initial Business Response / [redacted] (1000, 10, 2014/04/09) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her Mainstays rug ordersWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After receiving Ms***'s letter, we forwarded her concerns to the appropriate department to review her concerns for the rugs she purchasedWe have confirmed that the Mainstays rugs are manufactured with the white backing and can be machine washedOn April 9, 2014, we contacted Ms [redacted] at (XXX) XXX-XXXX and informed her of these detailsWe advised her to call us if she still needed assistanceUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she would like us to address any of his questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Business Response / [redacted] (4000, 13, 2014/05/01) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received Ms [redacted] ***'s rebuttal arising from her original Revdex.com complaintOn April 29, 2014, we spoke with Ms [redacted] directly over the phoneWe assured her that our first call with her was not disconnected intentionally and may have been the result of a poor connectionIn addition, we advised that the material from the backing of the rug she ordered was only available with the latex material and offered to help her locate a similar rug with a different backingUnfortunately, she did not accept our offer and advised she no longer needed assistanceWe offered her a $egift card to compensate her for the inconvenience she experienced and she acceptedWe processed a $egift card for her under order #XXXXXXX-XXXXXXWe provided our direct number and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she has any follow questions or concerns Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/04/21) */ Our records indicate that Ms [redacted] filed a similar complaint under XXXXXXXXOur response will be posted to her original complaint when this issue has been resolved

Initial Business Response / [redacted] (1000, 10, 2014/04/11) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for a cellular phoneWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] advised us when she placed her order she was redirected to another website that was not a Walmart websiteWe have escalated this issue to the proper department for further reviewWe thank Ms [redacted] for bringing this to our attentionWe have issued Ms [redacted] a $eGift Card for future purchasesAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday -Friday at XXX-XXX-XXXX between the hours of 8am -5pm, [redacted] Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding an issue he had with an order he tried to place on Black FridayWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] tried to place an order for a 32"TV that was advertised for $This item was never on site to purchaseWe apologized to Mr [redacted] for the inconvenience this caused himWe issued a $eGift card as Mr [redacted] purchased the TV elsewhere for $As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Final Consumer Response / [redacted] (2000, 6, 2015/12/10) */ a Walmart representative contact me my items are at the store and are ready for me to pickupand also gave me a gift cardstill I feel the practice they use is not right they need to state where items are being purchased from not sold by WalmartI will not order from them againthank you

I like shopping at Walmart, I think the parking area should have crossing guards and to improve safety.I think the photo shop could have better standards for developing pictures, privacy and safety standards

Initial Business Response / [redacted] (1000, 10, 2015/01/18) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we reviewed his account records and purchase historyWe have confirmed that the order was placed on October 13, and deliveredWe were unable to cancel the unauthorized order as it was already processed and delivered prior to Mr [redacted] 's claimPlease note, Customers are solely responsible for keeping the password [redacted] their Walmart.com account safe and for any activity conducted under their accountHowever, as a one-time courtesy, we have issued Mr [redacted] a $egift card under order XXXXXXXXXXXXXIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Walmart does satisfy my monetary loss, but does not acknowledge any responsibilityThey actually continue to claim my online account was the compromisedI am the only user of my home PC, and have no need of the item purchased using my debit cardThey could not or would not provide me with any online transaction information from the purchase, only to say it came from my computerAt the time of the online transaction(XXXX), I was at workIf the purchased was made by an unauthorized user as they suggest, why would the item be sent to meTherefore Walmart.com needs to accept 'full' responsibility for their 'error' I will accept the eGift Card as it does reflect the value of my lossIn closing, this one time courtesy as they put it came only after I contacted the Revdex.com, and filed this complaintI had contacted WalMart previously on several occasions, only to be ignoredWhat a shame!!!

Initial Business Response / [redacted] (1000, 6, 2014/05/15) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his lost after delivery orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have verified that the order was not delivered to FedEx Office#XXXXXWe have also processed a replacement order for Mr [redacted] shipping to his home at his requestAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received qa replacement shipment with expedited shippingThe representative was helpful and assured me that those involved prior would be coached as to their opportunities

Initial Business Response / [redacted] (1000, 15, 2015/07/16) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn July 7, 2015, Ms [redacted] placed an order for a 12-pack Sterilite file cratesThis item had an item set up error where the listing was incorrectWe have forwarded this to the appropriate team to correct the adPlease note, as per our terms and conditions, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)Ms***'s order has been refunded due to this errorAs a one-time courtesy, we have issued a $Egift Card to place the order for the pack Sterilite CratesWe have tried to contact Ms***, but have not heard back from herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) The response from Walmart.com is satisfactoryThey have given me a gift card to cover the cost of the crates and that is what I wantedI appreciate the timely manner in which Walmart resolved the issue and will continue to shop there as neededThank you